Customer Service Plans Software - KnowledgeStorm

How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper

Esker Inc. — Tue, 24 Nov 2009 00:00:00 EST

This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs.

Data Governance: A Business Value-Driven Approach

DataFlux Corporation — Fri, 20 Nov 2009 00:00:00 EST

This white paper by Dr. Walid el Abed, CEO of Global Data Excellence, discusses how an effective data strategy embedded within the business strategy can turn data into a real competitive advantage, deliver short and longer term value and enable business success and sustainability.

49 Do ' s, Don ' ts, and Customer Lessons for SAP Upgrades: Going beyond the SAP Upgrade ...

Panaya, Inc. — Tue, 10 Nov 2009 00:00:00 EST

In this article, the best advice on upgrading to SAP ERP 6.0 is compiled into a list of SAP upgrade do’s and don’ts for your reading enjoyment and practical use. Also included are some customer lessons from those who have upgraded to ERP 6.0 and have stories to tell.

Fixing the SAP Upgrade Process: Nine Best Practices

Panaya, Inc. — Tue, 10 Nov 2009 00:00:00 EST

This paper takes a new look at the SAP upgrade process in light of emerging best practices and new technologies. This report offers a discussion of the value of both technical and functional upgrades as well as a discussion of some of the best practices to enhance the value of your SAP upgrades while lowering overall cost.

IBM Cognos Online Conference for Retailers and Manufactures

IBM — Wed, 21 Oct 2009 00:00:00 EDT

This 2-hour complimentary virtual seminar on performance management (PM) takes place on October 21 and continues on November 4th — Join us to learn how PM can help you improve visibility into your manufacturing business so you can reduce costs, speed delivery and efficiency, satisfy customers and create innovative new products.

Continuous Innovation for Product and Service Leadership: An Approach Driven by Business Value

SAP America Inc — Wed, 21 Oct 2009 00:00:00 EDT

The need to keep product and service offerings fresh is not a new concept in business today, but the new approach is involving a network of business partners and even customers in their quest to innovate. This process is called "continuous product and service innovation."

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process

Dolphin Corporation — Wed, 21 Oct 2009 00:00:00 EDT

This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.

Presentation Transcript: Buying Your BI Solution from Your ERP Vendor: Strategic Business ...

IBM — Tue, 20 Oct 2009 00:00:00 EDT

This presentation transcript explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.

How to Embrace CRM and Make it Succeed in Your Organization

SYSPRO — Mon, 12 Oct 2009 00:00:00 EDT

This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.

Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience ...

IBM — Thu, 08 Oct 2009 00:00:00 EDT

This Podcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.

Black Duck Software Customer Success Story

Black Duck Software — Wed, 07 Oct 2009 00:00:00 EDT

Read this case study to see how Intel reduced software rework and mitigated business risk by using Black Duck™ Protex to validate that open source, 3rd party and internal software usage strictly adhered to Intel's software licensing policies.

Overcoming the challenges of fax orders to drive customer satisfaction

Esker Inc. — Fri, 02 Oct 2009 00:00:00 EDT

This case study examines how a global healthcare products company turned to the Esker SaaS document processing automation solution to streamline to help eliminate the challenges associated with manual data entry and paper routing.

Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience?

IBM — Wed, 30 Sep 2009 00:00:00 EDT

This webcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.

Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP & reg; ...

CDC Global Services - Catalyst — Tue, 15 Sep 2009 00:00:00 EDT

This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.

Rational Agile Development Solutions eKit

IBM — Fri, 11 Sep 2009 00:00:00 EDT

Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer's needs.

Controlling the Cost of Audio Conferencing

Citrix Online — Thu, 10 Sep 2009 00:00:00 EDT

This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they're doing to control it.

Disaster Got You Down?

CDW Corporation — Tue, 08 Sep 2009 00:00:00 EDT

While trying to predict an outage is impossible, being prepared for one is not. Having the right tools in place to respond to a "disaster" is essential to sustaining a successful organization. A business-continuity / disaster-recovery plan can help you cut costs by avoiding downtime, lost revenue and dissatisfied customers.

Software Quality is Not Just a Checkbox: Automate Java Software Quality and Security ...

Instantiations — Tue, 01 Sep 2009 00:00:00 EDT

Watch this webcast to view a virtual tour of CodePro AnalytiX™ to see the power of automating Java software testing throughout your Eclipse-based development project. You will also learn how to automate Java software quality and security testing from each developer’s desktop or during your nightly build.

Dell Helps Customers Reduce Spending on Power, Hardware, and Software

Dell and Microsoft — Sun, 09 Aug 2009 00:00:00 EDT

Companies that seek infrastructure consulting from Dell often want to cut expenditures. Dell can help customers reduce costs by taking advantage of Windows Server 2008 R2, Windows 7, and Dell products and services. Read this case study to learn more!

Retaining Customers in Today ' s Economic Landscape: Improving SAP Order Management

Esker Inc. — Fri, 10 Jul 2009 00:00:00 EDT

This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.

SAP & #174; BusinessObjects & #153; Data Services: One Product For Data Quality and Data ...

SAP America Inc — Tue, 02 Jun 2009 00:00:00 EDT

Introducing SAP® BusinessObjects™ Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency.

Compliant Manufacturing Operations In Life Sciences Companies

SAP America Inc — Tue, 02 Jun 2009 00:00:00 EDT

With compliant manufacturing operations, you can deliver quality products to customers consistently and meet good manufacturing practices regulations at the lowest cost possible - all key to leading the competition. How can you achieve such objectives? With software and services from SAP and our partners.

Customer case studies using HP Business Availability Center

Hewlett-Packard Company — Mon, 01 Jun 2009 00:00:00 EDT

Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.

Business Ready Configurations for Virtualization with Dell™ Poweredge™ Blade Servers, Dell ...

Dell, Inc. and Intel — Sun, 24 May 2009 00:00:00 EDT

This white paper provides an overview of recommended servers, storage, software, and services. It can be used to plan, scope, and procure the required components to set up a virtualization infrastructure.

BMC Enhances its Performance Assurance for Mainframes solution

BMC Software, Inc — Fri, 17 Apr 2009 00:00:00 EDT

This research brief examines the new release of the BMC Performance Assurance for Mainframes product. We assess its overall significance and describe the reaction of two early users.

Requirements engineering for the automotive industry.

IBM — Tue, 31 Mar 2009 00:00:00 EDT

This white paper explores requirements engineering and its groundbreaking role in product development and engineering for the industrial segment. It discusses the best practices and benefits of requirements engineering, and how automotive manufacturers can overcome today's quality and cost challenges using those best practices.

Retailers ' Response to the Global Economy Downturn - Enabling Immersive Shopping Experiences

Oracle Corporation — Mon, 09 Mar 2009 00:00:00 EDT

This white paper will explore the global retail industry's movement towards the attainment of total immersive shopping experience (ISE) abilities, and discuss how integrated customer relationship management (CRM) software suites will represent the key technological enabler to achieve this fundamental strategic business objective.

Boost ROI with Faster, Easier, VISUAL Analytics

SPSS Inc. Worldwide Headquarters — Tue, 24 Feb 2009 00:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

Application Lifecycle Management (ALM) software solutions for green IT

IBM — Mon, 23 Feb 2009 00:00:00 EST

This whitepaper will explore best practices for green IT and how Application Lifecycle Management (ALM) can help companies achieve green IT processes for software application management. Specifically, ALM solutions can help IT organizations reduce energy consumption and costs associated with multi-site software development.

Surviving and Thriving in a Challenging Market: How Customer & #45;centric Strategies Can ...

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.

How to Profit in a Downturn: 4 Customer & #45;centric Strategies for Growth in a ...

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.

Leverage ERP for Sales & #38; Operations Planning

IFS — Mon, 12 Jan 2009 00:00:00 EST

Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market.

Oracle Business Brief: Keeping hold of your customers, especially in tough economic conditions

Oracle Corporation — Mon, 05 Jan 2009 00:00:00 EST

Midsized companies often feel challenged by their deep pocketed competitors. However, being a midsized business actually makes you more agile in the market. However, this agility is dependent on your ability to manage data, information, and develop processes. This paper will outline how Oracle can help assist your data management solutions.

Using enterprise architecture to develop a blueprint for improving your energy efficiency ...

IBM — Wed, 31 Dec 2008 00:00:00 EST

This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?

How Successful Manufacturing ERP Selections Are Made: The Top Things to Look for, Look at, ...

IQMS — Wed, 24 Dec 2008 00:00:00 EST

This paper examines the major considerations manufacturers looking to add, upgrade of replace Enterprise Resource Planning (ERP) software should be aware of. By being cognizant of these aspects you'll ensure that you'll be able to select a solution that best fits your needs, both now and in the future.

Network Management Planning Guide

Blue Coat — Tue, 05 Aug 2008 00:00:00 EDT

This E-Guide explains the changes in traditional network management and how Web 2.0, SOA, IMS and other application-heavy delivery platforms are changing the management requirements.

Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve ...

Hewlett-Packard Company — Thu, 01 May 2008 00:00:00 EDT

This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.

HEALTHsuite® - Claims Processing Software

RAM Technologies, Inc. — Thu, 21 Feb 2008 00:00:00 EST

HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.

SAP & reg; Business All-in-One Fast-Start Program: Creating Affordable, Flexible Solutions ...

SAP AG — Fri, 08 Feb 2008 00:00:00 EST

The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment.

Simplify Software as a Service (SaaS) Integration

Cast Iron Systems — Fri, 18 Jan 2008 00:00:00 EST

Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data.

ERP in SMB: Exploring Growth Strategies

SAP — Thu, 15 Nov 2007 00:00:00 EST

This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.

Forrester: Competition Intensifies For The SMB ERP Customer

Oracle Corporation — Mon, 13 Aug 2007 00:00:00 EDT

This whitepaper addresses trends in Enterprie Resource Planning improvements as well as business needs and strengths to assess during vendor selection. Gain insight into the software as a service (SaaS) market and the results from heightened competition.

Strategic QA: Steps to Effective Software Quality Assurance

IBM — Sun, 01 Jul 2007 00:00:00 EDT

This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning.

Solutions Provider Improves Productivity with Flexible Implementation Methodology

Microsoft — Fri, 29 Jun 2007 00:00:00 EDT

Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...

Drive Business Processes: Achieving the " Last Mile " of Business Productivity

Microsoft — Thu, 01 Mar 2007 00:00:00 EST

Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.

Sales and Operations Planning: The Key to Continuous Demand Satisfaction

SAP America Inc — Thu, 01 Mar 2007 00:00:00 EST

Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand.

Executive Summary: Marketing and Demand Creation in B2B Marketplace: The Prospect ' s View

KnowledgeStorm Webinars — Thu, 01 Jun 2006 00:00:00 EDT

SiriusDecisions has commissioned a new research study to examine the efficacy of demand creation - from the point of view of prospects and customers you are spending millions of dollars to communicate with. Read this executive summary of our Demand Creation webinar to find out which tactics are viewed most favorably in b-to-b marketplace.

Marketing and Demand Creation in B2B Marketplace: The Prospect ' s View

KnowledgeStorm Webinars — Mon, 01 May 2006 00:00:00 EDT

Do you ever wonder how potential buyers view the strategic approaches and tactics you commonly use to entice them? In this Webcast, KnowledgeStorm and SiriusDecisions present the results of a new research study that examine the efficacy of demand creation.

Top 10 Reasons Customers Choose SAP for Business Transformation

SAP America Inc — Sun, 01 Jan 2006 00:00:00 EST

SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.