Customer Service Strategy Pdf - KnowledgeStorm

Data Governance: A Business Value-Driven Approach

DataFlux Corporation — Fri, 20 Nov 2009 00:00:00 EST

This white paper by Dr. Walid el Abed, CEO of Global Data Excellence, discusses how an effective data strategy embedded within the business strategy can turn data into a real competitive advantage, deliver short and longer term value and enable business success and sustainability.

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs

Pivotal CRM, a CDC Software solution — Wed, 11 Nov 2009 00:00:00 EST

This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.

Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency

BMC Software, Inc — Tue, 03 Nov 2009 00:00:00 EST

To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.

Video Whitepaper: Managing Risk and Uncertainty - An Executive ' s Guide to Integrated ...

Oracle Corporation — Tue, 03 Nov 2009 00:00:00 EST

A time of unprecedented market volatility and competition calls for a new business strategy. View this video white paper to learn how integrated business planning can help your company align strategic, operational, and financial plans.

Focusing on High-Tech Manufacturers

Infor CRM — Fri, 23 Oct 2009 00:00:00 EDT

This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.

Next Generation Customer Focus: Strategies and Business Activities Necessary for World- ...

Infor CRM — Fri, 23 Oct 2009 00:00:00 EDT

This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.

Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and ...

Infor CRM — Thu, 22 Oct 2009 00:00:00 EDT

This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.

7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives

Vovici — Tue, 20 Oct 2009 00:00:00 EDT

In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.

Winning Strategies for the Evolving Legal Marketplace

BlackBerry — Mon, 05 Oct 2009 00:00:00 EDT

Law firms have had to develop new strategies to compete and win in a legal market that contains greater uncertainty than any that has come before it. This paper will briefly outline strategies for success in the evolving legal marketplace.

Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?

Oracle Corporation — Fri, 02 Oct 2009 00:00:00 EDT

According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.

Proven Strategies for Successfully Deploying An Electronic Health Records Solution

Kofax, Inc. — Tue, 22 Sep 2009 00:00:00 EDT

This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care.

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success

Microsoft — Mon, 14 Sep 2009 00:00:00 EDT

This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.

Grow Your Business with Microsoft Dynamics CRM

Microsoft — Wed, 09 Sep 2009 00:00:00 EDT

View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.

Introduction to Microsoft Dynamics CRM Online

Microsoft — Wed, 09 Sep 2009 00:00:00 EDT

This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.

Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes ...

Microsoft — Wed, 09 Sep 2009 00:00:00 EDT

This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment.

Taking Relationship Management to a New Level with Microsoft Dynamics CRM

Microsoft — Wed, 09 Sep 2009 00:00:00 EDT

Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.

Convergence That Makes Sense - Bringing Together Voice and Data Networks

Hewlett-Packard Company — Tue, 01 Sep 2009 00:00:00 EDT

Converged voice and data networks are becoming a major part of every IT strategy. There are significant advantages in bringing together voice, video, e-mail, instant messaging, business data, and office applications in a single, integrated network. Convergence is not just about cost savings anymore.

Developing a Unique Unified Communications Strategy

Hewlett-Packard Company — Tue, 01 Sep 2009 00:00:00 EDT

This E-Guide explains how companies can leverage communications, collaboration and business applications to build a UC solution that produces short- and long-term ROI.

Wealth Management Firms Choose CRM to Improve Productivity and Client Service

Microsoft — Tue, 25 Aug 2009 00:00:00 EDT

To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.

Chill Factore Video Case Study

Microsoft — Thu, 30 Jul 2009 00:00:00 EDT

The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy.

Innovative Marketing Strategies for Individual and Personal Lines Insurers

Infor CRM — Wed, 22 Jul 2009 00:00:00 EDT

In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.

Retaining Customers in Today ' s Economic Landscape: Improving SAP Order Management

Esker Inc. — Fri, 10 Jul 2009 00:00:00 EDT

This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.

How the Fastest Growing Companies Use Business Intelligence

Information Builders — Fri, 19 Jun 2009 00:00:00 EDT

This paper investigates various levels of business intelligence, discusses the challenges organizations face with today's typical BI deployments, and highlights how many high-growth companies have implemented strategic, analytical, and operational initiatives to work seamlessly together to enhance performance and boost competitive advantage.

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs

BMC Software, Inc — Mon, 15 Jun 2009 00:00:00 EDT

Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”

CRM and Social Networking: Engaging the Social Customer

Microsoft — Tue, 09 Jun 2009 00:00:00 EDT

As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.

The Top 3 Reasons CRM Initiatives (Still) Fail & #45; And How To Avoid Them

Pivotal CRM, a CDC Software solution — Tue, 09 Jun 2009 00:00:00 EDT

This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.

Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.

Analyzing the Total Cost of a Global Service Desk

CompuCom Systems, Inc. — Wed, 01 Apr 2009 00:00:00 EDT

Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.

Social CRM Comes of Age

Oracle Corporation — Wed, 01 Apr 2009 00:00:00 EDT

Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.

Effective Strategies for Capturing the Voice of the Customer

SPSS Inc. Worldwide Headquarters — Thu, 12 Mar 2009 00:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.

Surviving and Thriving in a Challenging Market: How Customer & #45;centric Strategies Can ...

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.

Essentials of CRM for Wealth Management Empower Advisors with Client & #45;centric Tools

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.

Who Are My Best Customers & #63;

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.

How to Profit in a Downturn: 4 Customer & #45;centric Strategies for Growth in a ...

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.

Supply Chain Cost & #45;Cutting Strategies: How Top Process Industry Performers Take ...

SAP America Inc — Fri, 23 Jan 2009 00:00:00 EST

To avoid a 7.96% increase in logistics costs, companies should follow the roadmap of Best in Class companies, which have been able to reduce costs or keep them flat via supply chain transformation.

Using enterprise architecture to develop a blueprint for improving your energy efficiency ...

IBM — Wed, 31 Dec 2008 00:00:00 EST

This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?

Addressing the challenges of implementing a customer-centric strategy

Infor CRM — Fri, 05 Dec 2008 00:00:00 EST

The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.

Sales and Marketing: The New Power Couple

Microsoft — Mon, 01 Dec 2008 00:00:00 EST

This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.

Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team

Microsoft — Tue, 21 Oct 2008 00:00:00 EDT

Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...

Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service

Microsoft — Thu, 05 Jun 2008 00:00:00 EDT

When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.

With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction

Microsoft — Fri, 18 Apr 2008 00:00:00 EDT

Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution.

The Performance Manager: Turning Information Into Higher Business Performance

IBM — Thu, 14 Feb 2008 00:00:00 EST

Download this white paper for an extensive summary of The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.

Transforming Customer Service into a Strategic Asset

Microsoft — Wed, 06 Feb 2008 00:00:00 EST

View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.

Still Struggling to Reduce Call Center Costs without Losing Customers & #63;

SAP America Inc — Fri, 01 Feb 2008 00:00:00 EST

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

ERP in SMB: Exploring Growth Strategies

SAP — Thu, 15 Nov 2007 00:00:00 EST

This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.

Empowerment as a Growth Strategy

Oracle Corporation — Sat, 01 Sep 2007 00:00:00 EDT

Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.

Forrester: Competition Intensifies For The SMB ERP Customer

Oracle Corporation — Mon, 13 Aug 2007 00:00:00 EDT

This whitepaper addresses trends in Enterprie Resource Planning improvements as well as business needs and strengths to assess during vendor selection. Gain insight into the software as a service (SaaS) market and the results from heightened competition.

Solutions Provider Improves Productivity with Flexible Implementation Methodology

Microsoft — Fri, 29 Jun 2007 00:00:00 EDT

Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...

CRM without Compromise: A Strategy for Profitable Growth

SAP America Inc — Sun, 01 Apr 2007 00:00:00 EDT

This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.

Service Delivery Innovation: Creating Client Value and Enhancing Profitability

SAP America Inc — Mon, 01 Jan 2007 00:00:00 EST

This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation.