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	Customizable CRM Practice  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Fixing the SAP Upgrade Process: Nine Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140874?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5140874&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper takes a new look at the SAP upgrade process in light of emerging best practices and new technologies. This report offers a discussion of the value of both technical and functional upgrades as well as a discussion of some of the best practices to enhance the value of your SAP upgrades while lowering overall cost.]]>				
					</description>
					<author>
						<![CDATA[Panaya, Inc.]]>				
					</author>
					<pubDate>
						Tue, 10 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Data Modeling Tools Compared: Embarcadero ER/Studio v. CA Erwin]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136917?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5136917&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast, learn how two leading data modeling tools compare and how utilizing advanced data modeling improves productivity, standards compliance and knowledge sharing.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Don &apos; t Fight Your Data Modeling Tool: Migrate from CA Erwin to Embarcadero ER/Studio]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136918?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5136918&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, learn how two leading data modeling tools compare and how utilizing advanced data modeling improves productivity, standards compliance and knowledge sharing.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Next Generation Customer Focus: Strategies and Business Activities Necessary for World- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140315?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5140315&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to  learn how ways to effectively identify and satisfy customer demand.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Business Intelligence Solution for Web Infrastructure Open the Door to Better Decisions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140354?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5140354&amp;c=CORE</link>
					<description>
						<![CDATA[ Composed of Sun hardware systems and commercial open-source solutions Pentaho for BI and data integration, and Infobright, built on MySQL, for data warehousing, this solution comes in two customizable recommended configurations to fit your data requirements and budget -- and ease deployment.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140237?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5140237&amp;c=CORE</link>
					<description>
						<![CDATA[ In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Business Process Management Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140151?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5140151&amp;c=CORE</link>
					<description>
						<![CDATA[ The roles that business and IT play in BPM are significantly different and understanding those roles is critical to the success of a BPM Solution. This Pocket E-Guide will identify the role each side plays, why the combined roles are important and the effect that implementing a Center of Excellence (COE) plays in the process.]]>				
					</description>
					<author>
						<![CDATA[PointSource]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Winning in Today &apos; s Environment: Six Imperatives for the Chief Sales Officer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140244?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5140244&amp;c=CORE</link>
					<description>
						<![CDATA[ Download the Oracle CRM White Paper, &quot;Winning in Today&apos;s Environment: Six Imperatives for the Chief Sales Officer,&quot; to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Communications Skills for Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139215?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5139215&amp;c=CORE</link>
					<description>
						<![CDATA[ A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you&apos;ll learn from an experienced communications skills expert,  4 specific steps to help supercharge your customer relationships in an era of remote support.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139218?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5139218&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper features real-world examples from US enterprises on how the benefits
of keeping mobile devices functioning without interruption are felt on every
level of business.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138982?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5138982&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[9 Management Practices for Exceptional Webinars]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138333?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5138333&amp;c=CORE</link>
					<description>
						<![CDATA[ This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Wed, 19 Aug 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Panda GateDefender Performa – Maximum Detection in Perimeter Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139322?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5139322&amp;c=CORE</link>
					<description>
						<![CDATA[ Panda GateDefender Performa is a scalable and ultra-reliable dedicated perimeter security device offering maximum protection against content-based threats in the gateway. It blocks all types of malware, spam, undesirable content and other Internet threats before they enter the company.]]>				
					</description>
					<author>
						<![CDATA[Panda Security]]>				
					</author>
					<pubDate>
						Sat, 25 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Making Interactions More Intelligent Across All Channels in the Retail Finance Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137514?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5137514&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: Don &amp; #39;t Fight Your Data Modeling Tool &amp; #45; Migrate from CA  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137450?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5137450&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation transcript compares two leading data modeling tools and demonstrates how advanced data modeling improves productivity, standards compliance and knowledge sharing.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Mon, 20 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Infor CRM Epiphany for Insurance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137658?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5137658&amp;c=CORE</link>
					<description>
						<![CDATA[ The market-leading Infor CRM Epiphany suite was designed with the needs of today&apos;s insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Infor CRM for Travel &amp; Leisure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137659?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5137659&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprising companies in travel and leisure are using Infor CRM for Travel and Leisure to create a continuous customer dialogue and deliver the highest impact offers at the moment of interaction across business units and channels.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Seven Ways ITIL Can Help You in an Economic Downturn]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136633?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5136633&amp;c=CORE</link>
					<description>
						<![CDATA[ IT Infrastructure Library&amp;#174; (ITIL&amp;#174;) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Creating Enduring Customer Relationships]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136505?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5136505&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Selling Through A Slump: An Industry-by-Industry Playbook to Help You Prepare for the Recovery]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136441?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5136441&amp;c=CORE</link>
					<description>
						<![CDATA[ Selling in today&apos;s economy is tough. And simply doing more of the same is not the way to survive, much less thrive, in today&apos;s economy. There are important dos and don&apos;ts in times like these. This eBook is your industry-specific roadmap out of the economic slump.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Video White Paper: Seven Tips for Profiting from Lean Times with CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136508?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5136508&amp;c=CORE</link>
					<description>
						<![CDATA[ The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That&apos;s why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices of the Best-Run Sales Organizations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136333?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5136333&amp;c=CORE</link>
					<description>
						<![CDATA[ Leadership teams in today&apos;s strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135356?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5135356&amp;c=CORE</link>
					<description>
						<![CDATA[ Leadership teams in today&apos;s strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 27 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135523?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5135523&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether it&apos;s in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 14 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enterprise Security Reporter for SharePoint Version 3.6.3]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134954?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5134954&amp;c=CORE</link>
					<description>
						<![CDATA[ With more and more sensitive data moving from file servers to SharePoint sites, it&amp;#39;s important to keep a close eye on what users can access documents, what users have permissions to change the SharePoint sites, and what documents are getting modified.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enterprise Security Reporter Version 3.6.3]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134959?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5134959&amp;c=CORE</link>
					<description>
						<![CDATA[ In large networks, the sheer number of permission settings makes it almost impossible to gain a clear overview of overall security, and checking that all those permission are in compliance with corporate and regulatory standards is a Herculean task.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Maximize Business Results Online: How Web Content Management Technology is Transforming  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137428?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5137428&amp;c=CORE</link>
					<description>
						<![CDATA[ This report is a guide for identifying best practices in online content Research Benchmark management and maximizing business benefits of the web. The findings highlight the strategic value of web content management and link the technology and practices of Best-in-Class organizations to top line revenue, customer loyalty, and customer experience.]]>				
					</description>
					<author>
						<![CDATA[SDL Tridion]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cross-Channel Campaign Management - Next Generation Multichannel Marketing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137366?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5137366&amp;c=CORE</link>
					<description>
						<![CDATA[ This report identified how top performing organizations leverage and execute multichannel marketing campaigns. The findings demonstrate how Best-in-Class organizations are leveraging a collaborative cross-channel approach to extract maximum value and marketing efforts.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Essentials of CRM for Wealth Management Empower Advisors with Client &amp; #45;centric Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133576?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5133576&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Orion NetFlow Traffic Analyzer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133283?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5133283&amp;c=CORE</link>
					<description>
						<![CDATA[ Many networking managers cite lack of visibility into network issues and performance as a common problem. They need the ability to identify which users and applications are consuming the most network bandwidth and which IP addresses are top talkers. Check out this download to learn how the Orion NetFlow Traffic Analyzer provides this information.]]>				
					</description>
					<author>
						<![CDATA[SolarWinds, Inc.]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5132112&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seven Tips for Profiting from Lean Times with CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132114?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5132114&amp;c=CORE</link>
					<description>
						<![CDATA[ With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Four Common ERP Implementation Mistakes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131614?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5131614&amp;c=CORE</link>
					<description>
						<![CDATA[ Here are four common mistakes an implementation leader and team can make&amp;#44; and suggestions on how to avoid them.]]>				
					</description>
					<author>
						<![CDATA[IFS]]>				
					</author>
					<pubDate>
						Mon, 12 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IBM Cognos 8 Business Intelligence for Professional Users]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139844?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5139844&amp;c=CORE</link>
					<description>
						<![CDATA[ Professional report authors need a single reporting solution that draws data from a variety of sources and enables wide collaboration yet delivers the resulting information at business speed. IBM Cognos&amp;reg; 8 Business Intelligence includes Web-based reporting tools that support collaboration and good decision making.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Mon, 05 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135593?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5135593&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper makes the case for using predictive analytics as a catalyst for a company&apos;s growth.  It includes best practices from several global companies including: Cablecom, Royal &amp; Sun  Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Wed, 31 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Profits and Customer Satisfaction in the Communications Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137368?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5137368&amp;c=CORE</link>
					<description>
						<![CDATA[ Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sales and Marketing: The New Power Couple]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138221?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5138221&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Madness &amp; #63; Mergers &amp; #44; Acquisitions &amp; #44; and Divestitures]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101102?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=101102&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses why failure happens and how to prevent it by following the overriding best practice in successful acquisitions&amp;#44; mergers&amp;#44; and divestitures: preparedness.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sat, 18 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Guide to Troubleshooting Application Problems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141116?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5141116&amp;c=CORE</link>
					<description>
						<![CDATA[ This comprehensive, 94 page guide is a how-to resource handbook for network engineers. This guide covers the fundamentals of how applications work, how applications flow, where applications fail and best practices and methodologies for troubleshooting network and application problems.]]>				
					</description>
					<author>
						<![CDATA[Fluke Networks EMEA]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in Extending Enterprise Resource Planning (ERP): A Buyer &amp; #39;s Guide to  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100376?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=100376&amp;c=CORE</link>
					<description>
						<![CDATA[ Extending ERP is the focus of this document, which encompasses utilizing more functionality, extending the footprint beyond the core ERP functionality and making decisions between ERP vendors and pure play or &quot;Best of Breed&quot; solutions.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 17 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CONSOLIDATING ORACLE &amp; reg; SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE &amp; reg; SERVER]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136267?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5136267&amp;c=CORE</link>
					<description>
						<![CDATA[ Recognizing the need to grow efficiently while scaling Siebel CRM 8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers on a single Sun SPARC Enterprise&amp;reg; T5440 server, reducing the number of physical machines needed to effectively deploy applications.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Sales Productivity: An Opportunity for Sales and IT Leadership]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138215?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5138215&amp;c=CORE</link>
					<description>
						<![CDATA[ The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[5 Best Practices for Telling Great Stories with Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93855?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=93855&amp;c=CORE</link>
					<description>
						<![CDATA[ Data doesn&amp;#39;t have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Software as a Service Dramatically Improves CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97042?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=97042&amp;c=CORE</link>
					<description>
						<![CDATA[ Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Anatomy of a Siebel CRM Archiving Project]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138814?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5138814&amp;c=CORE</link>
					<description>
						<![CDATA[ The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Empowerment as a Growth Strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98731?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=98731&amp;c=CORE</link>
					<description>
						<![CDATA[ Companies are using technology and other tools to help employees deliver an organization&apos;s best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CRM Your Salespeople Will Love]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98728?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=98728&amp;c=CORE</link>
					<description>
						<![CDATA[ Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Let Customer Feedback Do the Driving]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135591?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=5135591&amp;c=CORE</link>
					<description>
						<![CDATA[ As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 31 May 2007 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Best Practices for Implementing Automated Functional Testing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96224?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=96224&amp;c=CORE</link>
					<description>
						<![CDATA[ By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customizable%20CRM%20Practice/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[WebFOCUS Operational Enterprise Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25808?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customizable CRM Practice&amp;n=25808&amp;c=CORE</link>
					<description>
						<![CDATA[ WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, &amp; operational – and make data available, accessible, and meaningful to every person or application that needs it.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Tue, 25 Sep 2001 00:00:00 EDT				
					</pubDate>
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