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	Define Quality Customer Service  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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			<item>					
					<title>
					<![CDATA[9 Critical Steps in Designing Enterprise-Wide Feedback Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141336?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5141336&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper summarizes the benefits of the MarketTools CustomerSat Design Methodology, a proven approach to designing enterprise-wide feedback systems that MarketTools CustomerSat professionals have developed, refined, and perfected over nearly a decade.]]>				
					</description>
					<author>
						<![CDATA[MarketTools, Inc.]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Measuring and Improving Customer Satisfaction in the Insurance Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141338?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5141338&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how leading Insurers are using MarketTools’ CustomerSat to gather and analyze feedback from customers, employees, and others, as well manage timely responses to this feedback.]]>				
					</description>
					<author>
						<![CDATA[MarketTools, Inc.]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Saving At-Risk Customers and Revenue Through Survey Action Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141340?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5141340&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to understand what Survey Action management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.]]>				
					</description>
					<author>
						<![CDATA[MarketTools, Inc.]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Data Governance: A Business Value-Driven Approach]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141212?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5141212&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper by Dr. Walid el Abed, CEO of Global Data Excellence, discusses how an effective data strategy embedded within the business strategy can turn data into a real competitive advantage, deliver short and longer term value and enable business success and sustainability.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Delivering More Value: What’s New in RRC 2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140664?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5140664&amp;c=CORE</link>
					<description>
						<![CDATA[ IBM Rational ® Requirements Composer helps teams define requirements more effectively and apply &apos;just enough&apos; management to them across the project lifecycle. Join this webcast to learn more.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[A Guide to the Value of Reliable Data in Insurance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140605?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5140605&amp;c=CORE</link>
					<description>
						<![CDATA[ Only when data is trusted can it be used in confidence in all insurance operational and analytical process activities. This paper examines the impact of unreliable data on insurance companies. It then defines the requirements needed to guarantee data reliability in insurance and offers a practical approach to creating and governing that data.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[A Guide to the Value of Reliable Data in Retail Banking]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140606?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5140606&amp;c=CORE</link>
					<description>
						<![CDATA[ Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[A Guide to the Value of Reliable Data in Manufacturing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140604?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5140604&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Data Deduplication – Different Approaches for Different Environments]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140514?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5140514&amp;c=CORE</link>
					<description>
						<![CDATA[ There are so many different types of deduplication: source, target, hash-based, delta differential-based, and global dedupe, for example. Read this presentation transcript for a discussion of data backup methods, data security, and data storage strategies for various environments.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Mon, 26 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Next Generation Customer Focus: Strategies and Business Activities Necessary for World- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140315?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5140315&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to  learn how ways to effectively identify and satisfy customer demand.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140237?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5140237&amp;c=CORE</link>
					<description>
						<![CDATA[ In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Making Strategy Real]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139614?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5139614&amp;c=CORE</link>
					<description>
						<![CDATA[ How can management communicate business strategy effectively and assure that the entire organization has bought in to the strategy and is aligned behind it? Business performance optimization systems are an important tool for success.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 25 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Removing the Barriers to IT Governance: How On-Demand Software Changes the Game]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138688?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5138688&amp;c=CORE</link>
					<description>
						<![CDATA[ IT governance has a well-deserved reputation for being extremely complicated, expensive, and time-consuming. But today’s CEOs and governing boards expect accountability, strategic alignment, cost saving, and contributions to overall growth from IT departments, all of which can be facilitated by IT governance.]]>				
					</description>
					<author>
						<![CDATA[Innotas]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Software Quality is Not Just a Checkbox: Automate Java Software Quality and Security  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138625?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5138625&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to view a virtual tour of CodePro AnalytiX&amp;trade; to see the power of automating Java software testing throughout your Eclipse-based development project. You will also learn how to automate Java software quality and security testing from each developer’s desktop or during your nightly build.]]>				
					</description>
					<author>
						<![CDATA[Instantiations]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Intercepting Interference]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139529?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5139529&amp;c=CORE</link>
					<description>
						<![CDATA[ Motorola’s industry leading wireless broadband expertise helps to substantially reduce the effects of interference for point-to-multipoint wireless access and distribution networks in both licensed and unlicensed frequencies.   This solution paper gives the details.]]>				
					</description>
					<author>
						<![CDATA[Motorola, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141337?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5141337&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the CustomerSat Feedback System to improve overall customer service and grow their business.]]>				
					</description>
					<author>
						<![CDATA[MarketTools, Inc.]]>				
					</author>
					<pubDate>
						Wed, 19 Aug 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137575?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5137575&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers&apos; converged solutions emerges. We will conclude with a review of Sprint&apos;s approach to offering true convergence to business and government customers.]]>				
					</description>
					<author>
						<![CDATA[Sprint]]>				
					</author>
					<pubDate>
						Thu, 23 Jul 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Service Desk Consolidation Cuts Costs and Increases Service Quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136662?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5136662&amp;c=CORE</link>
					<description>
						<![CDATA[ The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Differentiate Your Company with Complete CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136443?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5136443&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Guidelines for Effective 3rd Party Management on Complex Integration and IP Transformation  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136412?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5136412&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper outlines the challenges of introducing next generation technology and defines the roles and responsibilities of a prime integrator. The critical elements of 3rd party engagement and management are also defined.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Tue, 09 Jun 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Data Quality: A Survival Guide For Marketing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136219?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5136219&amp;c=CORE</link>
					<description>
						<![CDATA[ Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
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			</item>
		
			<item>					
					<title>
					<![CDATA[Developing A Universal Approach To Cleansing Customer And Product Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136224?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5136224&amp;c=CORE</link>
					<description>
						<![CDATA[ Data quality has always been an important issue for companies, and this
is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SAP &amp; #174; BusinessObjects &amp; #153; Data Services: One Product For Data Quality and Data  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136173?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5136173&amp;c=CORE</link>
					<description>
						<![CDATA[ Introducing SAP&amp;#174; BusinessObjects&amp;#153; Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions &amp;#45; helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Application List: Applications that Blue Coat PacketShaper Classifies and Controls]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135090?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5135090&amp;c=CORE</link>
					<description>
						<![CDATA[ Check out this data sheet for a categorized listing of 600 common applications for which Blue Coat PacketShaper delivers an accurate picture of network traffic.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Mon, 20 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[A Tour of HP Sarbanes-Oxley IT Assessment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135422?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5135422&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes HP Sarbanes-Oxley IT Assessment Accelerator, a template of pre-defined information based on ITGI&apos;s COBIT, which is loaded into HP Quality Center to help your organization define and execute Sarbanes-Oxley testing, evaluate the results, and develop remediation plans.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141333?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5141333&amp;c=CORE</link>
					<description>
						<![CDATA[ As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies&apos; current systems are not equipped with the necessary tools to manage and control such transactions.]]>				
					</description>
					<author>
						<![CDATA[Progress Software]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Requirements engineering for the automotive industry.]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136095?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5136095&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores requirements engineering and its groundbreaking role in product development and engineering for the industrial segment. It discusses the best practices and benefits of requirements engineering, and how automotive manufacturers can overcome today&apos;s quality and cost challenges using those best practices.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 31 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Deploying Simple, Cost-Effective Disaster Recovery with Dell and VMware]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136119?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5136119&amp;c=CORE</link>
					<description>
						<![CDATA[ Dell and VMware have partnered to offer a cost-effective, high-availability architecture based on Dell&amp;trade; server and storage clusters and VMware&amp;reg; vCenter Site Recovery Manager (SRM) - one designed to minimize scheduled and unscheduled downtime.]]>				
					</description>
					<author>
						<![CDATA[Dell and VMware]]>				
					</author>
					<pubDate>
						Sun, 01 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133538?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5133538&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper makes the case for using predictive analytics to drive organic growth&amp;#44; and gives two different methods for measuring financial return.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133537?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5133537&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper briefly defines text analytics&amp;#44; describes various approaches to text analytics&amp;#44; and then focuses on the natural language processing techniques used by SPSS Inc.&amp;#39;s text analytics solutions.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Change Management: Reduce the Chaos by Taking Control]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133502?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5133502&amp;c=CORE</link>
					<description>
						<![CDATA[ This webinar discusses the challenges in designing a change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. It also shows you how quickly Numara FootPrints Change Management helps effectively change, ensure compliance in IT, as well as other functional areas of your business.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Thu, 19 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Intelligence: Putting Information to Work]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132059?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5132059&amp;c=CORE</link>
					<description>
						<![CDATA[ Business intelligence (BI) can be considered critical to the very existence of most organisations. The purpose of this research was to explore whether and how companies are using BI to improve their businesses; to identify the obstacles they encounter in its use; and predict how BI will evolve in the next ten years.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Defining Relevant Metrics for Populating a Data Quality Scorecard]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131457?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5131457&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast your will learn how to Populate a Data Quality Scorecard with Relevant Metrics.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Tue, 06 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Observing Data Quality Service Level Agreements: Inspection &amp; #44; Monitoring &amp; #44; and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102609?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=102609&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant &amp;#34;fire&amp;#45;fighting&amp;#34; mode to a more consistent&amp;#44; proactive approach.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Wed, 24 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Addressing the challenges of implementing a customer-centric strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137365?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5137365&amp;c=CORE</link>
					<description>
						<![CDATA[ The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi&amp;#45;channel touchpoints.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Selecting an ERP Solution: A Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101616?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=101616&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company.]]>				
					</description>
					<author>
						<![CDATA[Infor]]>				
					</author>
					<pubDate>
						Fri, 14 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Ten steps to better requirements management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136100?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5136100&amp;c=CORE</link>
					<description>
						<![CDATA[ Requirements definition and management is an activity that has the potential to deliver a high, fast ROI. This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management. Read on to learn how better requirements translate into easier, higher quality projects.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dealing with Chaos: 4 Steps to Manufacturing Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99764?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=99764&amp;c=CORE</link>
					<description>
						<![CDATA[ Manufacturers must be prepared to recognize impending change as early as possible, assess the potential impact, determine the optimum strategy for dealing with the change, and implement that strategy in the most effective way possible. In this white paper you&apos;ll learn 4 steps toward developing chaos-tolerant business processes.]]>				
					</description>
					<author>
						<![CDATA[Infor]]>				
					</author>
					<pubDate>
						Thu, 04 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Building a Data Quality Scorecard for Operational Data Governance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97327?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=97327&amp;c=CORE</link>
					<description>
						<![CDATA[ Operational data governance is the process of evaluating data to see if data effectively satisfies the organization&amp;#39;s business needs. This is measured with a &amp;#34;data quality scorecard&amp;#34, a management tool for monitoring organizational performance.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Fri, 06 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Populating a Data Quality Scorecard with Relevant Metrics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98011?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=98011&amp;c=CORE</link>
					<description>
						<![CDATA[ Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business&apos;s success criteria..]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Wed, 04 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top 5 Best Practices for Creating Effective Campaign Dashboards]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97039?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=97039&amp;c=CORE</link>
					<description>
						<![CDATA[ We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign&amp;#44; customer&amp;#44; advertising and/or branding information needed to achieve marketing objectives.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Virtualization For Better, Faster, More Cost-Effective Quality Assurance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140946?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5140946&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this white paper to learn how adding Surgient VQMS to HP Quality Center
helps you centrally manage and allocate test lab resources from HP Quality Center across multiple and distributed teams according to business policies and quotas, and more.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara &amp; #174; FootPrints Change Management: Solutions for Automating and Managing Change]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95365?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=95365&amp;c=CORE</link>
					<description>
						<![CDATA[ View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Define%20Quality%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
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					<title>
					<![CDATA[HEALTHsuite® - Claims Processing Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93897?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=93897&amp;c=CORE</link>
					<description>
						<![CDATA[ HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.]]>				
					</description>
					<author>
						<![CDATA[RAM Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Strategic QA: Steps to Effective Software Quality Assurance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136098?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=5136098&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process&amp;#44; reduce costs&amp;#44; improve quality and increase reliability of planning.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82439?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=82439&amp;c=CORE</link>
					<description>
						<![CDATA[ Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Mon, 08 May 2006 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Podcast - What Technology Buyers Want You To Know About Online Content]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/80970?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=80970&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast summarizes, Define What&apos;s Valued Online, a new study which confirms what many technology marketers have instinctively suspected all along: Buyers of technology products consider Internet research essential to their ability to do their jobs. Listen to this podcast to learn about basic changes you can make to improve your online content.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Mon, 27 Feb 2006 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Top 10 Reasons Customers Choose SAP for Business Transformation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93305?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=93305&amp;c=CORE</link>
					<description>
						<![CDATA[ SAP is a customer&amp;#8217;s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jan 2006 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[What Technology Buyers Want You to Know About Online Content]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/79443?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=79443&amp;c=CORE</link>
					<description>
						<![CDATA[ A new study, Define What&apos;s Valued Online, confirms what many technology marketers have instinctively suspected all along: Buyers of technology products consider Internet research essential to their ability to do their jobs. Learn about basic changes you can make to improve your online content.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Tue, 13 Dec 2005 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[FACTS Defined Contribution System (FACTS DCS) &amp; #45; Advanced Technologies for Expert  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95480?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Define Quality Customer Service&amp;n=95480&amp;c=CORE</link>
					<description>
						<![CDATA[ FACTS DCS is the technology solution that deliver consumer directed health plan administration seamlessly within your health claims processing operations.]]>				
					</description>
					<author>
						<![CDATA[Ebix Health, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
					</pubDate>
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