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	Definition For Customer Service Software  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Largest UK Network Solves BIG Problem with Small Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141271?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5141271&amp;c=CORE</link>
					<description>
						<![CDATA[ ITV.com’s IT management sought a future-proofed solution that would improve overall performance and future proof for High Definition editing without increasing the physical storage footprint requirements of their small datacenter. Nexsan was the only company that could deliver the solution they required.]]>				
					</description>
					<author>
						<![CDATA[Nexsan Technologies]]>				
					</author>
					<pubDate>
						Mon, 23 Nov 2009 00:00:00 EST				
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					<![CDATA[Countdown: Top Five Technology Challenges of Role and Entitlement Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141181?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5141181&amp;c=CORE</link>
					<description>
						<![CDATA[ When an organization commits to implementing the technologies and tools to support role and entitlement management, it faces a number of sizable challenges. In this podcast, expert Richard Mackey counts down these organizational, process, and technical challenges that block the successful deployment of role and entitlement management technology.]]>				
					</description>
					<author>
						<![CDATA[Guardium]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
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					<![CDATA[Webcast: Business-Driven Virtualization: Optimizing Insight and Efficiency in the Dynamic  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140977?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5140977&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, discover how to achieve greater virtualization maturity, from clearer visibility to higher service levels in your VMware environment. Learn how to identify where your company fits in the virtualization maturity model and find virtualization tools that enable optimal IT performance.]]>				
					</description>
					<author>
						<![CDATA[Hyper9, Inc.]]>				
					</author>
					<pubDate>
						Fri, 13 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Lawyer in the Lab: Dealing with the Legal Implications of Classifying Malware]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140851?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5140851&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation by the Head of ESET&apos;s Virus Laboratory explores the complex legal problems generated by applications that can&apos;t be called out-and-out malware, but are nevertheless potentially unsafe or unwanted.]]>				
					</description>
					<author>
						<![CDATA[ESET]]>				
					</author>
					<pubDate>
						Tue, 10 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Business Process Lifecycle Management (BPLM) Enabled SAP Implementation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140675?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5140675&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper a 20 year veteran in the chemical manufacturing sector provides Best Practices for BPLM enabled SAP implementations.]]>				
					</description>
					<author>
						<![CDATA[Atos Origin]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Commodity Coding: Code It or Buy (Too Much of) It]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140611?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5140611&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will present you with all the information needed to make an educated decision on whether to commodity coding is right for your organization and it will help with choosing the commodity coding that fits your company.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[A Guide to the Value of Reliable Data in Manufacturing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140604?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5140604&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Symantec Workspace Profiles]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140506?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5140506&amp;c=CORE</link>
					<description>
						<![CDATA[ SWP is a new software product from Symantec&apos;s Endpoint Virtualization group.  SWP separates (virtualizes) the user&apos;s profile (user data, settings and personality) from the underlying operating system allowing users to easily roam from device to device, work on two sessions simultaneously, or access their profile in the context...]]>				
					</description>
					<author>
						<![CDATA[Symantec]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Taking an In-Depth Look into the Citrix XenDesktop User Experience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139918?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5139918&amp;c=CORE</link>
					<description>
						<![CDATA[ When it comes to desktop virtualization, Citrix XenDesktop offers the best user experience available, over any network on any device. The following video will take you on a guided tour through XenDesktop&apos;s user experience, sharing highlights and answering your most pertinent questions.]]>				
					</description>
					<author>
						<![CDATA[Citrix]]>				
					</author>
					<pubDate>
						Tue, 06 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Storage Explained: Cloud Storage Defined]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140071?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5140071&amp;c=CORE</link>
					<description>
						<![CDATA[ Cloud storage is a rapidly growing technology. Read this paper for the latest definitions of cloud storage and cloud service and to more closely examine cloud storage benefits and offerings.]]>				
					</description>
					<author>
						<![CDATA[3PAR]]>				
					</author>
					<pubDate>
						Tue, 06 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Tips for tracing enterprise transactions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139385?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5139385&amp;c=CORE</link>
					<description>
						<![CDATA[ SOA governance is comprised of the strategies and technologies that ensure a SOA is developed to meet company standards and expectations.]]>				
					</description>
					<author>
						<![CDATA[Forum Systems]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP &amp; reg;  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139196?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5139196&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.]]>				
					</description>
					<author>
						<![CDATA[CDC Global Services &amp;#45; Catalyst]]>				
					</author>
					<pubDate>
						Tue, 15 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Rational Requirements Composer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139113?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5139113&amp;c=CORE</link>
					<description>
						<![CDATA[ Download a free trial of IBM Rational Requirements Composer V1.0.0.1, a requirements definition tool for organizations seeking easy to use elicitation and definition tools that enhance their ability to create the right requirements for their projects and drive improved quality, speed, and alignment across the IT lifecycle.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Optimizing Citrix XenApp High Availability - A New Approach]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139057?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5139057&amp;c=CORE</link>
					<description>
						<![CDATA[ Many businesses today are delivering applications to users as an on-demand
service. This reduces the cost of application management and can improve
application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.]]>				
					</description>
					<author>
						<![CDATA[Marathon Technologies]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Optimizing Exchange High Availability - A New Approach]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139063?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5139063&amp;c=CORE</link>
					<description>
						<![CDATA[ Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments.]]>				
					</description>
					<author>
						<![CDATA[Marathon Technologies]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Grow Your Business with the Visibility to Capture More Sales Opportunities]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138983?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5138983&amp;c=CORE</link>
					<description>
						<![CDATA[ In part one of this webcast series, we show you how the productivity of your sales teams can be dramatically increased by utilizing the enhancements in the newly released Microsoft Dynamics CRM 4.0.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Microsoft Dynamics CRM Online Case Study: High Five Sportswear]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138995?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5138995&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Do Extraordinary Things Everyday with Microsoft Dynamics CRM!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138945?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5138945&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Improve Customer Relationships Using the 2007 Office System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138986?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5138986&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[ITIL &amp; #174;,the CMS and You]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138370?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5138370&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes the CMS (configuration management system) as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Thu, 20 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Infor Permission-based Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137517?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5137517&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Your Returns Using Event-Based Marketing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137509?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5137509&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Top 3 Reasons CRM Initiatives (Still) Fail &amp; #45; And How To Avoid Them]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136432?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5136432&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Tue, 09 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Getting your requirements right: Collaborate with Stakeholders to Work Smarter]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136036?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5136036&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper considers the changing focus of the requirements space and how requirements definition differs from requirements management. A business analyst&apos;s struggles with defining requirements using common office software and tools are related. Finally, a requirements definition solution is introduced and discussed.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 26 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Network Boost: control all data in your network and accelerate your data exchanges]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134833?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5134833&amp;c=CORE</link>
					<description>
						<![CDATA[ This quick Flash presentation gives us an overview of Network Boost, a turn-key networking solution that offers application acceleration tools that are focused on achieving performance objectives.]]>				
					</description>
					<author>
						<![CDATA[Orange Business Services]]>				
					</author>
					<pubDate>
						Tue, 07 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136988?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5136988&amp;c=CORE</link>
					<description>
						<![CDATA[ As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies&apos; current systems are not equipped with the necessary tools to manage and control such transactions.]]>				
					</description>
					<author>
						<![CDATA[Progress Software, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133785?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5133785&amp;c=CORE</link>
					<description>
						<![CDATA[ Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.]]>				
					</description>
					<author>
						<![CDATA[Cast Iron Systems]]>				
					</author>
					<pubDate>
						Tue, 03 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[American Airlines sees ROI of 1192% in 2 Months with Predictive Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133536?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5133536&amp;c=CORE</link>
					<description>
						<![CDATA[ To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system&amp;#44; increasing productivity of its customer research team and improving decision making while reducing ongoing costs.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131900?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5131900&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores core principles companies can use to help them select a CRM system.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enterprise Data Services in SOA using ODI Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139732?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5139732&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex,
business data is for the businesses that rely on it.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Achieving Service Excellence Across The Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135215?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5135215&amp;c=CORE</link>
					<description>
						<![CDATA[ Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Governance in an IBM Lotus Software Environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131739?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5131739&amp;c=CORE</link>
					<description>
						<![CDATA[ This document describes concepts and definitions for governance&amp;#44; elements of governance&amp;#44; distinguishing myth from reality&amp;#44; approaches that go beyond &amp;#34;just good enough&amp;#34;&amp;#44; control frameworks etc.]]>				
					</description>
					<author>
						<![CDATA[Sherpa Software]]>				
					</author>
					<pubDate>
						Fri, 16 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Continuity Planning IT Survival Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136079?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5136079&amp;c=CORE</link>
					<description>
						<![CDATA[ This survival guide will help you and your company start to plan an effective business continuity plan. The end result should be a reduction in risk factors and to minimize the impact of disasters that are out of your control.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Ten steps to better requirements management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136100?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5136100&amp;c=CORE</link>
					<description>
						<![CDATA[ Requirements definition and management is an activity that has the potential to deliver a high, fast ROI. This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management. Read on to learn how better requirements translate into easier, higher quality projects.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CIO Decisions Ezine Vol. 2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98971?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=98971&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business.]]>				
					</description>
					<author>
						<![CDATA[CIO Decisions]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Strategic Meeting Management: Best Practices for Success: A Tips and Tools Guide to  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99595?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=99595&amp;c=CORE</link>
					<description>
						<![CDATA[ In studying the best practices in strategic meeting management&amp;#44; there&amp;#39;s proven evidence that a &amp;#34;managed&amp;#34; meetings program can generate significant and immediate cost savings for corporations of all sizes.]]>				
					</description>
					<author>
						<![CDATA[StarCite]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138490?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5138490&amp;c=CORE</link>
					<description>
						<![CDATA[ Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics&amp;trade; CRM because it best met the firm&apos;s usability, user..]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 18 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HEALTHsuite® - Claims Processing Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93897?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=93897&amp;c=CORE</link>
					<description>
						<![CDATA[ HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.]]>				
					</description>
					<author>
						<![CDATA[RAM Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Storage Virtualisation and the HP StorageWorks Enterprise Virtual Array]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139656?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5139656&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper presents an overview of storage virtualisation at the controller level of a storage system.  It describes how HP defines virtualisation technology and how it applies to the HP StorageWorks Enterprise Virtual Array (EVA) storage system.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Thu, 14 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SAP &amp; reg; Business All-in-One Fast-Start Program: Creating Affordable, Flexible Solutions  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140398?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5140398&amp;c=CORE</link>
					<description>
						<![CDATA[ The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Fri, 08 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Transforming Customer Service into a Strategic Asset]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138947?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5138947&amp;c=CORE</link>
					<description>
						<![CDATA[ View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 06 Feb 2008 00:00:00 EST				
					</pubDate>
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					<![CDATA[Simplify Software as a Service (SaaS) Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95283?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=95283&amp;c=CORE</link>
					<description>
						<![CDATA[ Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data.]]>				
					</description>
					<author>
						<![CDATA[Cast Iron Systems]]>				
					</author>
					<pubDate>
						Fri, 18 Jan 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Assess Your Enterprise Agility]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136321?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5136321&amp;c=CORE</link>
					<description>
						<![CDATA[ Forrester reports that CEOs are beginning to recognize the need for their firms to become more agile in detecting and making the changes to strategy, operations, and products.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 12 Nov 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Business Value of Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134514?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5134514&amp;c=CORE</link>
					<description>
						<![CDATA[ This document provides you with the knowledge to gain a complete understanding of all the issues you&apos;ll face when implementing a BI solution. In this paper, you&apos;ll find numerous examples of current Business Objects customers who are using BI in a variety of creative ways to make their organizations more responsive, productive, and profitable.]]>				
					</description>
					<author>
						<![CDATA[SAP BusinessObjects]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Definition%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Buying Criteria for Disk-to-Disk Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139675?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5139675&amp;c=CORE</link>
					<description>
						<![CDATA[ Disk-to-Disk (D2D) backup has emerged in recent years to become a critical storage component of an enterprises’ data protection environment. Taneja Group has identified a locus of buying criteria that we believe compose the overall simplicity of operation of a D2D solution.]]>				
					</description>
					<author>
						<![CDATA[Data Domain]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Microsoft Dynamics RoleTailored Business Productivity: &quot; Software Designed for Your People &quot;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138225?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=5138225&amp;c=CORE</link>
					<description>
						<![CDATA[ By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it&apos;s reflected in this software.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Top 10 Reasons Customers Choose SAP for Business Transformation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93305?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=93305&amp;c=CORE</link>
					<description>
						<![CDATA[ SAP is a customer&amp;#8217;s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jan 2006 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[FACTS &amp; #174; MANAGED CARE SUITE &amp; #153;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95484?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Definition For Customer Service Software&amp;n=95484&amp;c=CORE</link>
					<description>
						<![CDATA[ The FACTS MANAGED CARE SUITE provides a full range of reports to help you manage your organization&amp;#44; design plan requirements&amp;#44; and control and monitor costs.]]>				
					</description>
					<author>
						<![CDATA[Ebix Health, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2001 00:00:00 EST				
					</pubDate>
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