<?xml version="1.0" encoding="UTF-8" ?>
			<rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"
						xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
			<channel>
			<title>
	Effective Customer Service Abstract  - KnowledgeStorm
			</title>
			<link>http://www.knowledgestorm.com</link>
			<description>
	KnowledgeStorm
			</description>
			<language>
	en-us			
			</language>
			<copyright>
	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
			</copyright>
	<generator><![CDATA[KnowledgeStorm proprietary,
serverName = 'rsssearch.knowledgestorm.com'
hostName = (appatl4)
classLoader.hashCode = (156807923)
]]></generator>		
			<lastBuildDate>
	Fri, 29 Aug 2008 00:00:00 EDT				
			</lastBuildDate>
			<ttl>
	60				
			</ttl>
	
			<item>					
					<title>
					<![CDATA[Location Intelligence: Determining Customer Purchase Patterns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99238?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=99238&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover how location intelligence is being used by a variety of businesses to execute critical business transactions with greater efficiency.]]>				
					</description>
					<author>
						<![CDATA[MapInfo Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Enterprise Data Management Solution for Successful Mergers and Acquisitions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98348?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=98348&amp;c=CORE</link>
					<description>
						<![CDATA[ Every merger and acquisition (M&amp;A) doubles the IT infrastructure that must be managed by the new organization.  This paper explores the importance of an effective enterprise data management strategy and integration plan that insures a successful M&amp;A.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[5 Ways to Improve Customer Service in a Down Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98724?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=98724&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.]]>				
					</description>
					<author>
						<![CDATA[OpenSpan]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Experience Demo: XenDesktop]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99339?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=99339&amp;c=CORE</link>
					<description>
						<![CDATA[ This short webcast walks the user through a session with XenDesktop. From login, to launching applications, the user experience is illustrated.]]>				
					</description>
					<author>
						<![CDATA[Citrix]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Simplify Document Management: Software Documentation Tool]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98286?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=98286&amp;c=CORE</link>
					<description>
						<![CDATA[ Telelogic DocExpress® is a software documentation tool that simplifies documentation management by enabling users to interactively collect, format, and publish project documentation and technical documentation from multiple Telelogic and popular third-party development tools.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Fri, 11 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Telelogic System Architect for Enterprise Architecture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98291?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=98291&amp;c=CORE</link>
					<description>
						<![CDATA[ Telelogic System Architect enables you to build an Enterprise Architecture - a fully integrated collection of models and documents across four key architecture domains: Business, Information, Systems, and Technology.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Fri, 11 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How Does Your IT Help Desk Measure Up?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98147?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=98147&amp;c=CORE</link>
					<description>
						<![CDATA[ Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98273?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=98273&amp;c=CORE</link>
					<description>
						<![CDATA[ Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information.  ECHO™ provides the vehicle for doing this.]]>				
					</description>
					<author>
						<![CDATA[Teleformix.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SOA &amp; the Importance of XQuery]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98564?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=98564&amp;c=CORE</link>
					<description>
						<![CDATA[ XQuery provides an easy, efficient way to create data services, exposing XML-based, abstracted interfaces to a variety of data sources. This paper explores how the XQuery feature-set can be leveraged in support of Service Oriented Architecture (SOA).]]>				
					</description>
					<author>
						<![CDATA[DataDirect Technologies.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enterprise SOA Management: Using an Architectural Approach to Foster Collaboration and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98658?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=98658&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper explores the complexities of managing an enterprise-wide Service Orientated Architecture, while addressing and implementing the company’s business plans into a comprehensive set of interconnected services.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Six Secrets for Effectively Managing a Customer Support Organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98219?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=98219&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses key strategies for maintaining an effective customer support organization.]]>				
					</description>
					<author>
						<![CDATA[EnterpriseWizard Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[AMTdirect: Real Estate Information Management for Corporations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97780?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=97780&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether you have 5 locations or 1000 locations, AMTdirect will streamline your information management concerning your owned and leased Real Estate Properties.]]>				
					</description>
					<author>
						<![CDATA[AMTdirect.]]>				
					</author>
					<pubDate>
						Fri, 20 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Real Estate Information Management for Property Managers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97781?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=97781&amp;c=CORE</link>
					<description>
						<![CDATA[ With its robust reporting, management of multiple accounting applications and industry leading document management, AMTdirect is the system of choice for property and lease administration in commercial real estate.]]>				
					</description>
					<author>
						<![CDATA[AMTdirect.]]>				
					</author>
					<pubDate>
						Fri, 20 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Communications Tools for the Effective Worker]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96993?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=96993&amp;c=CORE</link>
					<description>
						<![CDATA[ Presented in this document are the essentials you need to understand how innovations in Unified Communications (UC) are key to success, and competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top 5 Best Practices for Creating Effective Campaign Dashboards]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97039?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=97039&amp;c=CORE</link>
					<description>
						<![CDATA[ We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[OpenCDI™ Customer Data Integration on a Zero Based Platform]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97271?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=97271&amp;c=CORE</link>
					<description>
						<![CDATA[ OpenCDI™ solution that is highly efficient and cost effective, while delivering results with speed and accuracy.]]>				
					</description>
					<author>
						<![CDATA[Infosolve Technologies Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BusinessObjects Edge: Gaining an Edge on the Competition]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97069?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=97069&amp;c=CORE</link>
					<description>
						<![CDATA[ BusinessObjects Edge Standard makes it simple for growing, mid-size companies to get immediate insight into their business data for fast, well informed decisions. Learn how it includes all the essentials you need to get it up and running quickly in this paper.]]>				
					</description>
					<author>
						<![CDATA[Business Objects]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Is Your Infrastructure Ready for Unified Communications?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97122?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=97122&amp;c=CORE</link>
					<description>
						<![CDATA[ Join us for this informative Webcast and take a closer look at what&apos;s involved in making sure your infrastructure meets the basic requirements for Unified Communications.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ImageMC++]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96355?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=96355&amp;c=CORE</link>
					<description>
						<![CDATA[ ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.]]>				
					</description>
					<author>
						<![CDATA[Viking Software Solutions.]]>				
					</author>
					<pubDate>
						Mon, 05 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Master Data Management: Effective Data Governance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96513?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=96513&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will describe how engaging in a master data management (MDM) project enables effective governance of data-specifically master data-and achieves maturity in key categories of the IBM Data Governance Maturity Model.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[A Global Sales Force Spread over Five Continents Becomes More Effective with Cameleon]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96635?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=96635&amp;c=CORE</link>
					<description>
						<![CDATA[ Cameleon helped the SDMO Industries sales organization become more effective and productive, and has provided a solid foundation to support future growth.]]>				
					</description>
					<author>
						<![CDATA[Access  Commerce]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Charter Your MDM Implementation with Effective Data Governance and Stewardship]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96875?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=96875&amp;c=CORE</link>
					<description>
						<![CDATA[ This session will focus on the techniques, challenges and benefits of implementing an effective data stewardship and data management program.]]>				
					</description>
					<author>
						<![CDATA[Cognizant Technology Solutions.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Automating IT Process to Ensure Virtualization Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96886?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=96886&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtualization is a technique for abstracting the physical characteristics of computing write sources from the way in which other systems’ applications or end users interact with those write sources.]]>				
					</description>
					<author>
						<![CDATA[Opalis Software, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Datanomic Data Migration and System Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96086?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=96086&amp;c=CORE</link>
					<description>
						<![CDATA[ Datanomic&apos;s Customer Data Migration solutions are designed for customers and partners to minimize the risk of their data migration projects failing or overrunning due to data issues.]]>				
					</description>
					<author>
						<![CDATA[Datanomic.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[dn:Director Data Quality and Customer Data Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96088?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=96088&amp;c=CORE</link>
					<description>
						<![CDATA[ dn:Director is designed to be easy to integrate, to provide a fast return on investment, and to enable the ongoing success of all types of data-centric projects and implementations.]]>				
					</description>
					<author>
						<![CDATA[Datanomic.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Oracle Customer Services Resource Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96011?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=96011&amp;c=CORE</link>
					<description>
						<![CDATA[ This Oracle customer resource center is designed to help you learn about best practices and cost-effective ways to simplify the upgrade process for Oracle Database. Simplify your upgrade challenges, no matter what stage you&apos;re at in the upgrade process.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Financial Giant Cuts Costs through Offshore Testing Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95883?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=95883&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.]]>				
					</description>
					<author>
						<![CDATA[Hexaware Technologies]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Develop an Effective Business Case for a Warehouse Management System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96215?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=96215&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn more about the wide range of benefits a warehouse management system can provide and explore strategies for assembling your team, analyzing costs and benefits and preparing an economic justification.]]>				
					</description>
					<author>
						<![CDATA[Integrated Warehouse Solutions.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Communication Intelligence: Bringing Accuracy and Efficiency to Policy Production and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96463?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=96463&amp;c=CORE</link>
					<description>
						<![CDATA[ Significant automation reforms are underway at
insurance carriers to make the underwriting process less error-prone and more productive,
cost-effective and customer-responsive.  This paper explores the new techonologies making all this possible.]]>				
					</description>
					<author>
						<![CDATA[Pitney Bowes Group 1 Software]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExaGrid Customer Success with CA ARCserv]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95794?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=95794&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper highlights 3 different case studies of organizations in different industries, and how they all benefited and improved their backup operations by utilizing the same solutions. Read this white paper to learn how and the solutions they used.]]>				
					</description>
					<author>
						<![CDATA[ExaGrid Systems, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Power of Disk-based Backup with Symantec Backup Exec]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95797?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=95797&amp;c=CORE</link>
					<description>
						<![CDATA[ Many leading organizations have benefited from using Symantec Backup Exec along with the ExaGrid system for cost-effective disk-based backup with data de-duplication.  Four such companies are profiled here.]]>				
					</description>
					<author>
						<![CDATA[ExaGrid Systems, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enterprise Personalization for the Insurance Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96125?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=96125&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s highly competitive environment, providing timely and relevant policyholder communications is critical. Exstream Software&apos;s Dialogue enterprise personalization solution allows insurers to create, manage, and deliver the fu…]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Experience in the Insurance Industry - Leveraging the Power of an  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96127?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=96127&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome…]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ERP for Service Organizations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95262?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=95262&amp;c=CORE</link>
					<description>
						<![CDATA[ Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations.  It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Faster Turnaround for Customer Enquiries]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94565?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=94565&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how Cisco solutions can make the integration of business applications with voice communications simple and cost-effective in this podcast.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Accelerate ITIL Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94638?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=94638&amp;c=CORE</link>
					<description>
						<![CDATA[ In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.]]>				
					</description>
					<author>
						<![CDATA[Bomgar Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[AMD Drives Customer Innovation with Out-of-Band Management Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94196?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=94196&amp;c=CORE</link>
					<description>
						<![CDATA[ AMD needed a practical &amp; cost-effective alternative that enabled AMD&apos;s customers to evaluate, test &amp; optimize their products using AMD technology. Read how out-of-band management products by Avocent offer AMD technicians rem…]]>				
					</description>
					<author>
						<![CDATA[Avocent.]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[LoadPro: Consultative Load Testing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94071?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=94071&amp;c=CORE</link>
					<description>
						<![CDATA[ With Keynote’s Loadpro, testing consultants load test your site by generating real-world Internet traffic and help uncover performance problems before they impact your customers and bottom line. Keynote LoadPro uses a sessions per hour model to realistically load test a Web site and provides a more accurate method of simulating realistic traffic.]]>				
					</description>
					<author>
						<![CDATA[Keynote  Systems]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IFS Applications - Supply Chain Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93539?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=93539&amp;c=CORE</link>
					<description>
						<![CDATA[ Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.]]>				
					</description>
					<author>
						<![CDATA[IFS]]>				
					</author>
					<pubDate>
						Tue, 12 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Delivering Customer Value: Innovative Approaches to Maintain Competitive Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93355?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=93355&amp;c=CORE</link>
					<description>
						<![CDATA[ Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Essential Guide to Continuous Improvement Programs in Consumer Products Manufacturing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89461?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=89461&amp;c=CORE</link>
					<description>
						<![CDATA[ Today’s challenging business environment is driving more consumer products manufacturers to explore continuous improvement (CI) and operational excellence programs. This paper examines common obstacles that hamper continuous improvement programs of consumer products manufacturers along with practical advice on how to address these challenges.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - CDC Factory]]>				
					</author>
					<pubDate>
						Tue, 26 Jun 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks that Threaten ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/88610?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=88610&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and identifies the capabilities – contained in an effective synchronized content development platform – that mitigate the risks and maximize the opportunities for valuable returns on CRM investments and competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[OnDemand Software]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ModusLink: Manage and Perform End-to-End Supply Chain Processes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87236?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=87236&amp;c=CORE</link>
					<description>
						<![CDATA[ We partner with you to manage and perform end-to-end supply chain processes including demand and inventory planning for materials procurement, manufacturing, assembly, packaging, and delivery of products to your customers.]]>				
					</description>
					<author>
						<![CDATA[ModusLink]]>				
					</author>
					<pubDate>
						Wed, 21 Feb 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cost Justifying Warehouse Management Technologies in Small and Midsized Warehouses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82411?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=82411&amp;c=CORE</link>
					<description>
						<![CDATA[ By implementing Warehouse Management Systems technology with an integrated back-office accounting system, organizations can achieve a higher return on their software dollars. This paper explains how Sage Accpac can pay for itself through effective inventory management and cost savings.]]>				
					</description>
					<author>
						<![CDATA[Sage Software Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astea Alliance Application Extensions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77214?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=77214&amp;c=CORE</link>
					<description>
						<![CDATA[ Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely &amp; accurate data about customer account or service orders; &amp; Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization &amp; customer retention.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Wed, 07 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astea Alliance Service Management Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77202?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=77202&amp;c=CORE</link>
					<description>
						<![CDATA[ Astea Alliance service management suite integrates &amp; optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, &amp; Sales &amp; Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Wed, 07 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77212?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=77212&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT Equipment Service market is riddled with complexity, plagued by competition &amp; challenged by shrinking margins.  This paper provides insight from recent conversations with leading service companies to discover how SLM principals are being used to combat the complexity, growing competition &amp; shrinking profit margins in the IT Services Industry]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Aug 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[2005 Trends &amp; Directions in Web-Based Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/75841?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=75841&amp;c=CORE</link>
					<description>
						<![CDATA[ While there&apos;s a wealth of rich, increasingly comprehensive technologies available enabling businesses to drive toward true service and support optimization, this paper discusses the decision to deploy and across what channels should depend on a strategy based on clearly defined goals.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Wed, 01 Jun 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/63293?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=63293&amp;c=CORE</link>
					<description>
						<![CDATA[ The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[M1 - ERP Software for the Small to Medium Manufacturer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59609?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=59609&amp;c=CORE</link>
					<description>
						<![CDATA[ M1 by B&amp;G™ is a manufacturing ERP software system specifically designed for small to medium manufacturers including job shops, custom and mixed mode manufacturers and make to order manufacturers. M1 by B&amp;G™ provides total integration and automation from quoting through invoicing and is capable of flexible and fully supported customisation.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp; Groves]]>				
					</author>
					<pubDate>
						Thu, 02 Oct 2003 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective Customer Service Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
					
			</channel>
		</rss>
	