<?xml version="1.0" encoding="UTF-8" ?>
			<rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"
						xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
			<channel>
			<title>
	Effective Customer Service Abstract  - KnowledgeStorm
			</title>
			<link>http://www.knowledgestorm.com</link>
			<description>
	KnowledgeStorm
			</description>
			<language>
	en-us			
			</language>
			<copyright>
	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
			</copyright>
	<generator><![CDATA[KnowledgeStorm proprietary,
serverName = 'rsssearch.knowledgestorm.com'
hostName = (appatl1)
classLoader.hashCode = (157925058)
]]></generator>		
			<lastBuildDate>
	Wed, 25 Nov 2009 00:00:00 EST				
			</lastBuildDate>
			<ttl>
	60				
			</ttl>
	
			<item>					
					<title>
					<![CDATA[Data Governance: A Business Value-Driven Approach]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141212?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5141212&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper by Dr. Walid el Abed, CEO of Global Data Excellence, discusses how an effective data strategy embedded within the business strategy can turn data into a real competitive advantage, deliver short and longer term value and enable business success and sustainability.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Self-Service Provisioning for Dynamic Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140411?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5140411&amp;c=CORE</link>
					<description>
						<![CDATA[ Despite flat and even shrinking IT budgets, the demand for complex services and
infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform&amp;#153; streamlines the administration of infrastructure delivery.]]>				
					</description>
					<author>
						<![CDATA[Surgient]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Google Web Toolkit: An Introduction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135782?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5135782&amp;c=CORE</link>
					<description>
						<![CDATA[ In the early days of Java, application development with the Abstract
Window Toolkit (AWT) was relatively simple.]]>				
					</description>
					<author>
						<![CDATA[TheServerSide.com]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Meeting Storage Management Goals with HP Proactive Select]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140225?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5140225&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast gives an overview of several options for HP Proactive Select IT services that address common and recurring events in typical, ever changing storage environments. Tune in to learn more about this exciting, cost- and time-effective IT support solution.]]>				
					</description>
					<author>
						<![CDATA[Arrow/HP]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Experience IQ Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140236?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5140236&amp;c=CORE</link>
					<description>
						<![CDATA[ The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Presentation Transcript: The Power of Universal Patterns and Models for Master Data Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140209?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5140209&amp;c=CORE</link>
					<description>
						<![CDATA[ In this presentation transcript featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Critical Cloud Storage: Best Practices for Archiving Customer Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140149?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5140149&amp;c=CORE</link>
					<description>
						<![CDATA[ Profiled in this whitepaper are two examples of ISVs that have turned to Iron Mountain&apos;s Archive Services Platform API solution to help their customers better manage their data. Read this Whitepaper from Iron Mountain to learn more.]]>				
					</description>
					<author>
						<![CDATA[Iron Mountain Digital]]>				
					</author>
					<pubDate>
						Thu, 15 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Three Pillars of Effective Returns Management: Visibility, Automation and Reconciliation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140116?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5140116&amp;c=CORE</link>
					<description>
						<![CDATA[ Returns management is an area that poses incredible challenges and opportunities for businesses. This paper will act as a guide to help you implement more effective returns management. Read on to learn more about the three pillars of effective returns management and how they can be used to drive significant costs out of returns lifecycle.]]>				
					</description>
					<author>
						<![CDATA[TAKE Supply Chain]]>				
					</author>
					<pubDate>
						Wed, 14 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Make CRM Work the Way Salespeople Do]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139978?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5139978&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IBM Virtual Conference Series]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139510?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5139510&amp;c=CORE</link>
					<description>
						<![CDATA[ Our Virtual Conference Series, designed to put you in touch with industry experts, will help you discover how IBM can provide you the innovative technology and world-class expertise to set you on the right path for years to come.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 23 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139218?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5139218&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper features real-world examples from US enterprises on how the benefits
of keeping mobile devices functioning without interruption are felt on every
level of business.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Power of Universal Patterns and Models for Master Data Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139121?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5139121&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Managing Third-Party Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139122?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5139122&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to meet changing information compliance regulations. Gain insight into various modeling options to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139077?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5139077&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138985?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5138985&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Grow Your Business with the Visibility to Capture More Sales Opportunities]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138983?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5138983&amp;c=CORE</link>
					<description>
						<![CDATA[ In part one of this webcast series, we show you how the productivity of your sales teams can be dramatically increased by utilizing the enhancements in the newly released Microsoft Dynamics CRM 4.0.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improve Customer Relationships Using the 2007 Office System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138986?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5138986&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dell Virtualization Consulting Services Video]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138800?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5138800&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtualization is a rapidly evolving technology with many moving parts, making increasingly difficult for customers to develop an effective strategy. Every organization moves at a different pace. Dell delivers tailored solutions for every customer.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HP OpenCall Media Platform: A Cost-effective, Agile IP Media Server]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139221?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5139221&amp;c=CORE</link>
					<description>
						<![CDATA[ Mobile communication technologies are evolving quickly and new customer demands arise almost every day.  At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Email As Evidence: 12 Steps To Ensuring Good Evidential Quality Of Email]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137909?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5137909&amp;c=CORE</link>
					<description>
						<![CDATA[ Infrastructures of potentially dozens of servers have built up around corporate
email servers to provide better governance, reduced risk and improved legislative compliance &amp;#45; anti-virus, anti-spam, attachment handling, encryption, disclaimers, archiving and hot-standby mail servers to name a few.]]>				
					</description>
					<author>
						<![CDATA[Mimecast]]>				
					</author>
					<pubDate>
						Wed, 05 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Innovative Marketing Strategies for Individual and Personal Lines Insurers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137513?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5137513&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Managed VoIP: More Cost Effective Than You Think]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137478?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5137478&amp;c=CORE</link>
					<description>
						<![CDATA[ Currently over 600 Orange Business Services customers use their VPNs to transport voice and data. Some use a do-it-yourself model; others use a fully managed model. If you&apos;re looking for value, the fully managed approach is the less costly and higher quality alternative. Read this paper to find more details about pros and cons of each choice.]]>				
					</description>
					<author>
						<![CDATA[Orange Business Services]]>				
					</author>
					<pubDate>
						Tue, 21 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Total Economic Impact &amp; trade; Of Esker DeliveryWare]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137214?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5137214&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Esker to learn more about how beneficial going paperless can be for your company and how Esker DeliveryWare can help today.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Retaining Customers in Today &apos; s Economic Landscape: Improving SAP Order Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137213?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5137213&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[WhatsUp Gold Premium Edition &amp; #45; &lt; i &gt; Free Trial! &lt; /i &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137035?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5137035&amp;c=CORE</link>
					<description>
						<![CDATA[ Increasing network availability, measuring network QoS, optimizing bandwidth utilization, documenting network infrastructure, improved application availability and keeping employees productive, customers happy and the business running.]]>				
					</description>
					<author>
						<![CDATA[Ipswitch WhatsUp Gold]]>				
					</author>
					<pubDate>
						Mon, 06 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ONE Oracle News for Midsize Organizations - Issue 05]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136251?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5136251&amp;c=CORE</link>
					<description>
						<![CDATA[ In this issue of ONE, Oracle takes a look at how insight combined with effective customer-facing processes can help you rise above your competition while at the same time gaining loyalty with your customers.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 04 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Coca-Cola Enterprises Selects Microsoft SharePoint Online to Advance Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140916?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5140916&amp;c=CORE</link>
					<description>
						<![CDATA[ Increasing competition motivated Coca-Cola company executives to launch a new strategic direction, mandating a platform to communicate and engage with all employees. It implemented a Microsoft-based hosted worldwide intranet with messaging and collaboration tools, which are accessible to all employees from any device.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Empower Your Consumer Research Department with Predictive Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135471?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5135471&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information.  Read on to see how an intensely competitive marketplace led American to chose SPSS.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135523?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5135523&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether it&apos;s in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 14 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Relationship Management: The Winning Strategy in a Challenging Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139167?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5139167&amp;c=CORE</link>
					<description>
						<![CDATA[ In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 08 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Effective Negotiating: 5 Rules for Smooth Transactions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134095?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5134095&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 13 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Effective Strategies for Capturing the Voice of the Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135495?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5135495&amp;c=CORE</link>
					<description>
						<![CDATA[ This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 12 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[7 Ways Compellent Optimizes VMware Server Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133955?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5133955&amp;c=CORE</link>
					<description>
						<![CDATA[ As enterprises turn to server virtualization to enhance IT flexibility while reducing costs, Server virtualization solutions such as VMware Infrastructure software are helping organizations achieve those goals by abstracting applications from physical resources. Read this paper for 7 Ways Compellent Optimizes VMware Server Virtualization.]]>				
					</description>
					<author>
						<![CDATA[Compellent]]>				
					</author>
					<pubDate>
						Mon, 09 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Integrating IP Address Management for Real-time Data and Services Delivery with Central  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133750?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5133750&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.]]>				
					</description>
					<author>
						<![CDATA[Infoblox]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Steps To Effective Corporate Governance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133725?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5133725&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper takes a look at the importance of corporate governance in today&apos;s context, some best practices that companies can adopt in this area for effective corporate governance and, more specifically, lays out 5 important steps to effective corporate governance.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Fri, 27 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131900?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5131900&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores core principles companies can use to help them select a CRM system.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Who Are My Best Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133540?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5133540&amp;c=CORE</link>
					<description>
						<![CDATA[ Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That&apos;s because implementing successful strategies for every customer segment is critical to increasing business profits.  This paper describes just a few of the ways that you can use analytics to better understand your customers.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Mainstream Cloud Computing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139846?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5139846&amp;c=CORE</link>
					<description>
						<![CDATA[ Cloud computing is no longer an abstract, far-off concept. It has become part of mainstream discussions in the IT industry. IBM builds cloud computing solutions focused on delivering the right capabilities for each individual organization.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 18 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Demystifying Data De-Duplication: Choosing the Best Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133341?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5133341&amp;c=CORE</link>
					<description>
						<![CDATA[ Data de-duplication has been described as the next evolutionary step in backup technology. Many vendors lay claim to the best data de-duplication approach, leaving customers to face the difficulty of separating hype from reality.  This document provides the background information required to make an informed data de-duplication purchasing decision.]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Thu, 12 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Practical and Flexible IT Service Management for the Real World]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131453?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5131453&amp;c=CORE</link>
					<description>
						<![CDATA[ This webinar will show you why Numara&amp;#174; FootPrints&amp;#174; 9&amp;#44; a highly flexible and practical service desk solution&amp;#44; is the best value in the service desk market today.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Tue, 06 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[EnterpriseIQ -- Beyond traditional Manufacturing ERP]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131472?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5131472&amp;c=CORE</link>
					<description>
						<![CDATA[ EnterpriseIQ goes beyond traditional ERP software systems by providing a real-time foundation for collaborative and ebusiness environments. From ensuring efficient and timely delivery of products to meeting the dynamic needs of customers and suppliers, IQMS brings it all together, seamlessly.]]>				
					</description>
					<author>
						<![CDATA[IQMS]]>				
					</author>
					<pubDate>
						Mon, 05 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using enterprise architecture to develop a blueprint for improving your energy efficiency  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136104?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5136104&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 31 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How Customers Are Cutting Costs and Building Value with Microsoft Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134280?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5134280&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtualization provides powerful, tangible ways to streamline many traditionally time-consuming processes and minimize the resources needed to deploy and manage IT resources. This white paper examines how Microsoft&amp;reg; customers are using virtualization technology to simplify their IT infrastructure, IT processes, and save money.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 03 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Butler Group Technology Audit for Blaze Advisor 6.5]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136644?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5136644&amp;c=CORE</link>
					<description>
						<![CDATA[ Download this analyst report and discover how Blaze Advisor provides a high-performance runtime environment for .NET, Java, Service Oriented Architecture (SOA), or legacy applications and features strong change management through its rules repository.]]>				
					</description>
					<author>
						<![CDATA[FICO]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138484?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5138484&amp;c=CORE</link>
					<description>
						<![CDATA[ When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 05 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top 5 Best Practices for Creating Effective Campaign Dashboards]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97039?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=97039&amp;c=CORE</link>
					<description>
						<![CDATA[ We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign&amp;#44; customer&amp;#44; advertising and/or branding information needed to achieve marketing objectives.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Accelerate ITIL Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94638?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=94638&amp;c=CORE</link>
					<description>
						<![CDATA[ In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.]]>				
					</description>
					<author>
						<![CDATA[Bomgar Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Securing Laptops with Full Disk Encryption]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139295?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5139295&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn about the driving factors behind the increasing use of laptops in business activities, the data and information security issues associated with laptop systems, the overall benefits and challenges of encryption, the overall benefits of full disk encryption, and PGP Corporation&apos;s highly effective approach.]]>				
					</description>
					<author>
						<![CDATA[PGP Corporation]]>				
					</author>
					<pubDate>
						Sat, 16 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140909?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5140909&amp;c=CORE</link>
					<description>
						<![CDATA[ Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft&amp;reg; Office Live Meeting was adopted.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Migrating Millions to IP: A Mission Impossible &amp; #63; Not with a Migration Control Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136571?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Effective Customer Service Abstract&amp;n=5136571&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes the key business drivers for the creation and operation of the MCC&amp;#44; the critical functions of the MCC&amp;#44; and the basic principles for establishing an effective MCC organization.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Effective%20Customer%20Service%20Abstract/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
					
			</channel>
		</rss>
	