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	Electric Utilities Customer Service Strategies  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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			<item>					
					<title>
					<![CDATA[Data Governance: A Business Value-Driven Approach]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141212?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5141212&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper by Dr. Walid el Abed, CEO of Global Data Excellence, discusses how an effective data strategy embedded within the business strategy can turn data into a real competitive advantage, deliver short and longer term value and enable business success and sustainability.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Iron Mountain’s Cloud-Based Protection for Servers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141005?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5141005&amp;c=CORE</link>
					<description>
						<![CDATA[ Managed Service Providers working with smaller businesses can help them better protect their data with two cloud-based strategies from Iron Mountain. Learn how LiveVault and CloudRecovery can bring your customers peace of mind.]]>				
					</description>
					<author>
						<![CDATA[Iron Mountain Digital]]>				
					</author>
					<pubDate>
						Mon, 16 Nov 2009 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Focusing on High-Tech Manufacturers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140319?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5140319&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Next Generation Customer Focus: Strategies and Business Activities Necessary for World- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140315?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5140315&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to  learn how ways to effectively identify and satisfy customer demand.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Solutions for High-Density Environments]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140328?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5140328&amp;c=CORE</link>
					<description>
						<![CDATA[ High-density (HD) zones enable new technologies and unlock the doors to data center efficiency. APC&amp;#174; by Schneider Electric lets you deploy an HD environment anytime, anywhere. Learn how you can achieve this with APC&apos;s HD solutions.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Solutions for Small to Medium Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140331?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5140331&amp;c=CORE</link>
					<description>
						<![CDATA[ APC&amp;#174; by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure&amp;#174; HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Solutions For Server Rooms]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140333?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5140333&amp;c=CORE</link>
					<description>
						<![CDATA[ The modular, easy-to-install solutions from APC by Schneider Electric allow you to implement an appropriate IT environment that meets your current and future needs, without breaking the bank in the process.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Focusing on Food &amp; Beverage Manufacturers: Three Strategies for Profitability Tomorrow and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140311?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5140311&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the idea that to effectively compete today and into the next generation, F&amp;B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&amp;B manufacturers must do if they want to be profitable tomorrow and in the years to come.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Continuous Innovation for Product and Service Leadership: An Approach Driven by Business Value]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140278?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5140278&amp;c=CORE</link>
					<description>
						<![CDATA[ The need to keep product and service offerings fresh is not a new concept in business today, but the new approach is involving a network of business partners and even customers in their quest to innovate. This process is called &quot;continuous product and service innovation.&quot;]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Greening Up Your Network with SolarWinds &amp; Cisco Energywise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140251?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5140251&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco® EnergyWise initiative focuses on reducing the energy consumption of all devices connected to a Cisco network ranging from Power over Ethernet (PoE) devices to IP-enabled building and lighting controllers. It gives you a powerful, network-based framework to manage the energy needs for your business.]]>				
					</description>
					<author>
						<![CDATA[SolarWinds, Inc.]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[NERC: What You Need to Know]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140159?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5140159&amp;c=CORE</link>
					<description>
						<![CDATA[ The North American Electric Reliability Corporation&apos;s regulations aim to protect the nation&apos;s vulnerable critical infrastructure. Read this E-Book to find out what responsible entities need to do to comply with the NERC.]]>				
					</description>
					<author>
						<![CDATA[SearchSecurity.com &amp; SearchCompliance.com]]>				
					</author>
					<pubDate>
						Fri, 16 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Reality Check: The New End-to-end Application Performance Management Imperative Virtual Seminar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138672?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5138672&amp;c=CORE</link>
					<description>
						<![CDATA[ What Application Performance Management tactics and best practices can you apply to ensure a good end-user experience? What process and strategy can you institute to enable your IT organization to align with the business? What can you do to prepare for the additional complexities that virtualization, cloud and SOA can bring to your environment?]]>				
					</description>
					<author>
						<![CDATA[Compuware Corporation]]>				
					</author>
					<pubDate>
						Thu, 15 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Winning Strategies for the Evolving Legal Marketplace]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139857?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5139857&amp;c=CORE</link>
					<description>
						<![CDATA[ Law firms have had to develop new strategies to compete and win in a legal market that contains greater uncertainty than any that has come before it. This paper will briefly outline strategies for success in the evolving legal marketplace.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139800?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5139800&amp;c=CORE</link>
					<description>
						<![CDATA[ According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they&apos;re only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers &amp; Rogers Group and Oracle.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Fri, 02 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Proven Strategies for Successfully Deploying An Electronic Health Records Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139468?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5139468&amp;c=CORE</link>
					<description>
						<![CDATA[ This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care.]]>				
					</description>
					<author>
						<![CDATA[Kofax, Inc.]]>				
					</author>
					<pubDate>
						Tue, 22 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Document Automation Strategies in a SaaS Environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139466?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5139466&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast explores what makes Software as a Service (SaaS) a solid strategy to automate processing of vendor, customer and sales documents and discusses why this is fast becoming a popular option for cost-conscious businesses.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Mon, 21 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Strategy Guide: Leveraging your customers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139183?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5139183&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how innovative companies are turning CRM challenges into an opportunity for business advantage and cost reduction.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Tue, 15 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138951?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5138951&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization&apos;s return on investment.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Dell Virtualization Consulting Services Video]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138800?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5138800&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtualization is a rapidly evolving technology with many moving parts, making increasingly difficult for customers to develop an effective strategy. Every organization moves at a different pace. Dell delivers tailored solutions for every customer.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Innovative Marketing Strategies for Individual and Personal Lines Insurers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137513?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5137513&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Schneider Electric - Bringing Facts to the Table]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137346?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5137346&amp;c=CORE</link>
					<description>
						<![CDATA[ Dave Patzwald of Schneider North America talks about how he responded to a direct challenge from his executive team to &quot;fix the systems availability issue.&quot;]]>				
					</description>
					<author>
						<![CDATA[Compuware Corporation]]>				
					</author>
					<pubDate>
						Thu, 16 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136263?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5136263&amp;c=CORE</link>
					<description>
						<![CDATA[ The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes &amp;#45; changes that will help them survive the downturn and flourish with the inevitable up...]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Energizing Utilities For The Economic Stimulus Plan: Strategies For Greater Energy  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136254?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5136254&amp;c=CORE</link>
					<description>
						<![CDATA[ This SAP Executive Insight examines specific concerns that confront utility executives in today&amp;#39;s economy. Further, it describes how gaining greater business visibility and transparency can enable organizations to execute decisively and effectively in this challenging climate.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ROI for the Online Channel: The Business Drivers for Your Investments in WCM Technology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137430?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5137430&amp;c=CORE</link>
					<description>
						<![CDATA[ This document provides you with the knowledge you need to make the connections between the SDL Tridion Web Content Management solution and its effects on your business.]]>				
					</description>
					<author>
						<![CDATA[SDL Tridion]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135484?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5135484&amp;c=CORE</link>
					<description>
						<![CDATA[ This Internet service provider/portal operator of Globo, Brazil&apos;s largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Relationship Management: The Winning Strategy in a Challenging Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139167?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5139167&amp;c=CORE</link>
					<description>
						<![CDATA[ In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 08 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Communications Transformation: Transportation, Energy, and the Public Sector]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134510?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5134510&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will provide insight into: a- the communications requirements of three specific industry segments (transportation, energy and the public sector), b- best practices to deliver the services and manage the projects efficiently, and c- innovative solutions and strategies deployed by these industry segments.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Thu, 26 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Effective Strategies for Capturing the Voice of the Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135495?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5135495&amp;c=CORE</link>
					<description>
						<![CDATA[ This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 12 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Achieving North American Electric Reliability Corporation (NERC) Cyber Security Standards]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134791?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5134791&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn about NERC compliance challenges and how to ensure audit-readiness by delivering end-to-end vulnerability management, endpoint protection and data protection solutions.]]>				
					</description>
					<author>
						<![CDATA[Lumension]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The HIPAA Solution: Meeting the Security Standards Set Forth in Section 164]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134609?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5134609&amp;c=CORE</link>
					<description>
						<![CDATA[ Meeting the requirements of HIPAA requires most businesses to set up strong process, methods and controls to assure auditors that security and integrity of Protected Health Information is assured. This whitepaper outlines solutions that support secure processes as dictated by HIPAA.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Who Are My Best Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133540?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5133540&amp;c=CORE</link>
					<description>
						<![CDATA[ Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That&apos;s because implementing successful strategies for every customer segment is critical to increasing business profits.  This paper describes just a few of the ways that you can use analytics to better understand your customers.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Essentials of CRM for Wealth Management Empower Advisors with Client &amp; #45;centric Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133576?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5133576&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133574?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5133574&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy.  This guide provides insight to help you take a more customer-centric view of your business.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Surviving and Thriving in a Challenging Market: How Customer &amp; #45;centric Strategies Can  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133578?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5133578&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains how financial services firms across the industry and around the globe can use customer&amp;#45;centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Profit in a Downturn: 4 Customer &amp; #45;centric Strategies for Growth in a  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133577?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5133577&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[NEMA Electrical Enclosures &amp; Industrial Cabinets]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96432?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=96432&amp;c=CORE</link>
					<description>
						<![CDATA[ AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Supply Chain Cost &amp; #45;Cutting Strategies: How Top Process Industry Performers Take  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132073?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5132073&amp;c=CORE</link>
					<description>
						<![CDATA[ To avoid a 7.96% increase in logistics costs&amp;#44; companies should follow the roadmap of Best in Class companies&amp;#44; which have been able to reduce costs or keep them flat via supply chain transformation.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using enterprise architecture to develop a blueprint for improving your energy efficiency  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136104?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5136104&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 31 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Practical Steps to Achieve and Maintain NERC Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137754?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5137754&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes seven practical steps information security professionals can take to integrate controls into IT production operations, to simultaneously achieve NERC compliance goals, and also IT operational and security goals.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Mon, 08 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Profits and Customer Satisfaction in the Communications Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137368?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5137368&amp;c=CORE</link>
					<description>
						<![CDATA[ Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Addressing the challenges of implementing a customer-centric strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137365?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5137365&amp;c=CORE</link>
					<description>
						<![CDATA[ The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi&amp;#45;channel touchpoints.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Data Grids &amp; SOA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138921?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5138921&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper demonstrates that a data grid infrastructure, built with clustered caching, can help you avoid &quot;weak link&quot; vulnerabilities that can sabotage SOA strategies. Discover why the data grid offers improved data access that can create a competitive edge, improve financial performance, and sustain customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 13 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[ESG: Building a Comprehensive Information Retention Strategy with HP]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133845?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5133845&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines the risks and costs organizations face if they do not make the appropriate investments in hardware and software technologies to support their information retention strategies. The second part of the paper discusses how HP is fully capable of supporting customers&apos; information retention strategies.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[TAC Prepared for Aggressive Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139312?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5139312&amp;c=CORE</link>
					<description>
						<![CDATA[ In the face of aggressive growth, TAC Americas found it increasingly difficult to conduct month-end financial closing and report results.  This case study examines how they addressed this problem by implementing a solution that incorporated Microsoft Office PerformancePoint Server 2007.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 12 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138484?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5138484&amp;c=CORE</link>
					<description>
						<![CDATA[ When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 05 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ERP in SMB: Exploring Growth Strategies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140040?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=5140040&amp;c=CORE</link>
					<description>
						<![CDATA[ This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.]]>				
					</description>
					<author>
						<![CDATA[SAP]]>				
					</author>
					<pubDate>
						Thu, 15 Nov 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Empowerment as a Growth Strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98731?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=98731&amp;c=CORE</link>
					<description>
						<![CDATA[ Companies are using technology and other tools to help employees deliver an organization&apos;s best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Forrester: Competition Intensifies For The SMB ERP Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94942?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=94942&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper addresses trends in Enterprie Resource Planning improvements as well as business needs and strengths to assess during vendor selection. Gain insight into the software as a service (SaaS) market and the results from heightened competition.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 13 Aug 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Electric Utilities Customer Service Strategies&amp;n=93607&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes the concept of &amp;#8220;CRM without compromise&amp;#44;&amp;#8221; elucidating how organizations can maximize their results by taking a more structured&amp;#44; holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Electric%20Utilities%20Customer%20Service%20Strategies/ds,CORE/oe,utf8/rss.xml						
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