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	Encompass Call Center Solutions  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[GRC and IT: Frameworks, Controls and Implementations Virtual Tradeshow]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139210?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5139210&amp;c=CORE</link>
					<description>
						<![CDATA[ Presented by SearchCompliance.com and ISACA, the GRC and IT Virtual Seminar will provide you with everything needed to create and optimize GRC strategies and unique perspectives on the future of risk management. Register to access this virtual event on demand.]]>				
					</description>
					<author>
						<![CDATA[SearchCompliance.com]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Focusing on High-Tech Manufacturers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140319?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5140319&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Solutions for Small to Medium Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140331?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5140331&amp;c=CORE</link>
					<description>
						<![CDATA[ APC&amp;#174; by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure&amp;#174; HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The CIO &amp; #39;s Guide to Data Protection Services and Strategies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140051?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5140051&amp;c=CORE</link>
					<description>
						<![CDATA[ This E-Guide for enterprise CIOs contains case studies on network access control (NAC), information on securing data for government compliance, data protection strategies, tools, technologies and more.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Sat, 10 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Storage Explained: Cloud Storage Defined]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140071?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5140071&amp;c=CORE</link>
					<description>
						<![CDATA[ Cloud storage is a rapidly growing technology. Read this paper for the latest definitions of cloud storage and cloud service and to more closely examine cloud storage benefits and offerings.]]>				
					</description>
					<author>
						<![CDATA[3PAR]]>				
					</author>
					<pubDate>
						Tue, 06 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Enterprise, Back-Office Applications Propel our Business: An order management system,  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139757?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5139757&amp;c=CORE</link>
					<description>
						<![CDATA[ With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade.  You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your  business systems.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5139509&amp;c=CORE</link>
					<description>
						<![CDATA[ Is securing the Call Center possible without impacting the
customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Communications Skills for Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139215?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5139215&amp;c=CORE</link>
					<description>
						<![CDATA[ A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you&apos;ll learn from an experienced communications skills expert,  4 specific steps to help supercharge your customer relationships in an era of remote support.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Controlling the Cost of Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139011?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5139011&amp;c=CORE</link>
					<description>
						<![CDATA[ This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they&apos;re doing to control it.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Get More Value from Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139009?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5139009&amp;c=CORE</link>
					<description>
						<![CDATA[ Listen to this podcast to hear how all-new HiDef Corporate&amp;#153; leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Audio Conferencing 2.0: Control Costs &amp; Simplify Administration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139015?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5139015&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, we&apos;re taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139077?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5139077&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Case Study: Unified Communications and Indiana University Medical Group]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138844?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5138844&amp;c=CORE</link>
					<description>
						<![CDATA[ When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution.  This case study gives details on the benefits they gained.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Green IT Matters at Wipro LTD]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140285?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5140285&amp;c=CORE</link>
					<description>
						<![CDATA[ In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro&apos;s quest to become a true ecologically sustainable company.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Sybase IQ: The Economics of Business Reporting]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138515?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5138515&amp;c=CORE</link>
					<description>
						<![CDATA[ Reporting is recognized as a way for companies to improve service, ensure quality, control costs, and prevent losses by empowering decision-makers throughout the organization. This paper will explain why reporting is one form of business intelligence that has become business-critical.]]>				
					</description>
					<author>
						<![CDATA[Sybase, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Exchange Insider E-Zine &amp; #45; &lt; i &gt; Volume 2 &lt; /i &gt; : Best and Worst Practices for Email  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137327?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5137327&amp;c=CORE</link>
					<description>
						<![CDATA[ Meeting regulatory requirements means that administrators must carve out a sound email-archiving policy; making the wrong move can be costly. In this issue, you&amp;#39;ll learn what to do and what not to do when planning your email-archiving strategy.]]>				
					</description>
					<author>
						<![CDATA[SearchExchange]]>				
					</author>
					<pubDate>
						Tue, 14 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Simplifying the IT Environment for Better Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138853?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5138853&amp;c=CORE</link>
					<description>
						<![CDATA[ CloudBurst is a ready to go system complete with software, platform, and the services to make you productive immediately.  This tightly integrated system encompasses your networking fabric, storage fabric and compute fabric complete with service management.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 25 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Implementing Best Practices for Web 2.0 Security with the Websense Web Security Gateway]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138214?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5138214&amp;c=CORE</link>
					<description>
						<![CDATA[ The best way to address Web 2.0 threats is to combine the best aspects of traditional security and control techniques with new technology designed to address the dynamic, real-time nature of Web 2.0. This paper describes how one such solution enables you to quickly implement a best practices approach to making Web 2.0 secure and effective.]]>				
					</description>
					<author>
						<![CDATA[Websense, Inc.]]>				
					</author>
					<pubDate>
						Thu, 18 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Which SAP &amp; #174; Warehouse Management Application is Right For You?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136672?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5136672&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is designed to give warehouse operations managers and IT managers a useful framework for understanding SAP&amp;#39;s newer Warehouse Management (WM) application functionality. It encompasses a look at both the core ERP Central Component (ECC) functionality in addition to the SCM Extended Warehouse Management product.]]>				
					</description>
					<author>
						<![CDATA[CDC Global Services &amp;#45; Catalyst]]>				
					</author>
					<pubDate>
						Tue, 16 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices: Application Performance Management, Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136403?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5136403&amp;c=CORE</link>
					<description>
						<![CDATA[ Discusses end-to-end APM as a process focusing on the key areas that impact overall service delivery: design, implementation and operations.]]>				
					</description>
					<author>
						<![CDATA[Compuware Corporation]]>				
					</author>
					<pubDate>
						Tue, 09 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Pursuit of a Standardized Solution for Secure Enterprise RBAC]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138401?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5138401&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper focuses on role-based access control (RBAC) and how RBAC is a rich and open-ended technology which is evolving as users gain experience with it.]]>				
					</description>
					<author>
						<![CDATA[BeyondTrust Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[eBook: A Holistic Approach to Data Protection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140601?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5140601&amp;c=CORE</link>
					<description>
						<![CDATA[ In this eBook the SearchCIO.com team discusses how Data Protection encompasses a host of technologies, business processes and best practices. Government regulations threaten dire consequences for noncompliance, and compromised data quickly becomes a public relations and customer retention issue.]]>				
					</description>
					<author>
						<![CDATA[SearchCIO.com]]>				
					</author>
					<pubDate>
						Wed, 22 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135523?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5135523&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether it&apos;s in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 14 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Application Grid: Ideal Platform for IT Consolidation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139335?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5139335&amp;c=CORE</link>
					<description>
						<![CDATA[ Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer.  With an application grid you get greater efficiency, exceptional agility, and superior quality of service. Download this free white paper now.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Value Of A Comprehensive Integration Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139084?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5139084&amp;c=CORE</link>
					<description>
						<![CDATA[ In November 2008, Sterling Commerce commissioned Forrester Consulting to investigate the value of a comprehensive integration solution (CIS) that encompasses the bulk of the enterprise’s integration needs. Forrester also conducted an online survey of key IT roles in selected geographical locations. This paper discusses the results of these studies.]]>				
					</description>
					<author>
						<![CDATA[Sterling Commerce]]>				
					</author>
					<pubDate>
						Wed, 11 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk vs. Service Desk: Which One is Right for You]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135216?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5135216&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended to help support center managers self-assess their center&apos;s primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Thu, 05 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Building the Business Case for Predictive Analytics: Nucleus Research]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133533?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5133533&amp;c=CORE</link>
					<description>
						<![CDATA[ Predictive analytics encompasses a variety of techniques from statistics and data mining that analyze current and historical data to make predictions about future events. In this Nucleus Research report, learn how your company can achieve ROI from Predictive analytics applications.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5132112&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco Unified Communications: Unifying Communications Infrastructure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102275?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=102275&amp;c=CORE</link>
					<description>
						<![CDATA[ Cisco&amp;#39;s unified communications vision combines individual systems with different communications capabilities into a cohesive&amp;#44; powerful communications ecosystem that allows a business to revolutionize itself overnight.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Online Training Case Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102178?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=102178&amp;c=CORE</link>
					<description>
						<![CDATA[ The operations division in a large multibillion&amp;#45;dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250&amp;#45;seat license.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 08 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Profits and Customer Satisfaction in the Communications Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137368?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5137368&amp;c=CORE</link>
					<description>
						<![CDATA[ Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Addressing the challenges of implementing a customer-centric strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137365?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5137365&amp;c=CORE</link>
					<description>
						<![CDATA[ The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi&amp;#45;channel touchpoints.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optimizing Information Insight: How to Make Fast, Reliable Decisions Based on Consolidated  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133646?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5133646&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will argue that the key to enabling midsize organizations to make even better business decisions is by simplifying the extraction of specific, actionable information from large volumes of data.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Integrating Virtualized Servers with VMware vStorage-Enabled Dell EqualLogic iSCSI SANs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135815?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5135815&amp;c=CORE</link>
					<description>
						<![CDATA[ Dell&amp;trade; EqualLogic&amp;trade; Auto- Snapshot Manager / VMware Edition enables administrators to quickly and easily create hypervisor-aware snapshots of VMs-helping simplify data management, enhance scalability of data protection and recovery, and increase application performance.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Nov 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Working Smart in IT Operations: The Case for Consolidated Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136894?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5136894&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in Extending Enterprise Resource Planning (ERP): A Buyer &amp; #39;s Guide to  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100376?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=100376&amp;c=CORE</link>
					<description>
						<![CDATA[ Extending ERP is the focus of this document, which encompasses utilizing more functionality, extending the footprint beyond the core ERP functionality and making decisions between ERP vendors and pure play or &quot;Best of Breed&quot; solutions.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 17 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100297?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=100297&amp;c=CORE</link>
					<description>
						<![CDATA[ The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 17 Sep 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[North Shore Medical Center Provides Better Support with AMD Processor &amp; #45;based Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139200?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5139200&amp;c=CORE</link>
					<description>
						<![CDATA[ Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Empowerment as a Growth Strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98731?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=98731&amp;c=CORE</link>
					<description>
						<![CDATA[ Companies are using technology and other tools to help employees deliver an organization&apos;s best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[The Total Economic Impact™ Of Dell’s Server Consolidation And Virtualization Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139705?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=5139705&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this Forrester study is to provide readers with a framework to evaluate the potential financial impact of the Dell Solution. Read this study to better understand and evaluate Dell&apos;s server consolidation and virtualization solutions.]]>				
					</description>
					<author>
						<![CDATA[Dell India]]>				
					</author>
					<pubDate>
						Sat, 11 Aug 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Encompass%20Call%20Center%20Solutions/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Encompass Call Center Solutions&amp;n=93607&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes the concept of &amp;#8220;CRM without compromise&amp;#44;&amp;#8221; elucidating how organizations can maximize their results by taking a more structured&amp;#44; holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
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