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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Increasing Competitiveness and Reducing Costs in Today &apos; s Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141306?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5141306&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.]]>				
					</description>
					<author>
						<![CDATA[Microsoft Corporation India Pvt Ltd]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[eBook: Lean ITSM Methods in Lean Times]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141214?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5141214&amp;c=CORE</link>
					<description>
						<![CDATA[ As IT shops continue to look for ways to cut costs, increase efficiency and improve service, many turn to IT Service Management frameworks for guidance. Learn how to adopt or advance your use of ITSM practices to streamline IT and build an efficient, service-oriented organization.]]>				
					</description>
					<author>
						<![CDATA[SearchCIO.com]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Do-It-Yourself BI Done Right: The Secret Sauce is SaaS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140768?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5140768&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.]]>				
					</description>
					<author>
						<![CDATA[myDIALS Inc.]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[eToken PRO Anywhere Flash Demo]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140855?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5140855&amp;c=CORE</link>
					<description>
						<![CDATA[ View this demo to learn why eToken PRO Anywhere is ideal for corporate and Internet security needs, enabling organizations to expand their range of online business services while providing end users with full roaming capabilities. For consumers, the convenience of a robust and yet simple “Plug and Play” solution is unbeatable.]]>				
					</description>
					<author>
						<![CDATA[SafeNet, Inc.]]>				
					</author>
					<pubDate>
						Tue, 10 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Top 10 Most Overlooked Causes of Trouble in a Cisco Network]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140735?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5140735&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[BMC Service Automation: The next step in the evolution of Business Service Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140619?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5140619&amp;c=CORE</link>
					<description>
						<![CDATA[ As you know, automation is a critical component in achieving long-term IT savings. We&apos;ve compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140624?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5140624&amp;c=CORE</link>
					<description>
						<![CDATA[ To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Best Practice Insights: ITIL Service Operation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140628?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5140628&amp;c=CORE</link>
					<description>
						<![CDATA[ Service Operation, the fourth book in the IT Infrastructure Library (ITIL) Version 3 publications, assists readers in developing management practices to ensure customers are satisfied and receive the value they expect. BMC experts have compiled an overview based on Service Operation, including valuable commentary, practical guidance and examples.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[The Future of Authentication for Online Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140617?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5140617&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, we take a look at how strong authentication can benefit eCommerce and online services. We will evaluate the risks that identity fraud, phishing and cybercrime pose for online service providers and discuss how strong user authentication can alleviate these risks.]]>				
					</description>
					<author>
						<![CDATA[SafeNet, Inc.]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Virtualization, Cloud Computing and the IT Service Catalog]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140498?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5140498&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, learn about an IT service catalog that will help you achieve virtualization benefits like cost savings and IT agility. Discover a new operating model that enables effective virtualization and cloud computing management. Learn how IT can become more cloud-like and explore how to pave the way for an internal cloud.]]>				
					</description>
					<author>
						<![CDATA[newScale, Inc.]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139410?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5139410&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[eBook: HP IT Service Management - Optimizing Service Lifecycle Delivery and Cost]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140462?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5140462&amp;c=CORE</link>
					<description>
						<![CDATA[ Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it.]]>				
					</description>
					<author>
						<![CDATA[HP]]>				
					</author>
					<pubDate>
						Wed, 28 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[An IT Executive &apos; s Guide to Effective Unix Migrations with Dell Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139679?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5139679&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast, listen to expert Scott Sawyer explain how Dell Services can help you plan for modernization of your legacy Unix infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Tue, 29 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[eBook - The Mobile Enterprise: Taking Wireless Networking to the Next Level]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139037?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5139037&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this eBook to learn how faster, more robust 802.11n WLANs can help your business offer new mobility services to improve mobility and reduce cost through fixed-mobile convergence. Discover how unified communications applications can exploit wireless mobile connectivity to facilitate workforce collaboration and enhance productivity.]]>				
					</description>
					<author>
						<![CDATA[SearchMobileComputing]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Dell Virtualization Consulting Services Video]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138800?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5138800&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtualization is a rapidly evolving technology with many moving parts, making increasingly difficult for customers to develop an effective strategy. Every organization moves at a different pace. Dell delivers tailored solutions for every customer.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Confidence in Commerce: Enabling e-banking and online services with two-factor authentication]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140618?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5140618&amp;c=CORE</link>
					<description>
						<![CDATA[ Many financial organizations are looking to implement proactive security measures to combat identity theft. Strong authentication – a security method which employs the use of more than one factor to identify users accessing private networks and applications – is among today’s leading choices.]]>				
					</description>
					<author>
						<![CDATA[SafeNet, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Sterling Commerce: Managed Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139079?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5139079&amp;c=CORE</link>
					<description>
						<![CDATA[ Sterling Commerce Managed Services include Business-to-Business (B2B) integration solutions, allowing trading organizations to interact with each other across a secure network. Long considered as only appropriate for large organizations, Sterling Commerce Managed Services provide organizations of all sizes with the ability to trade and collaborate.]]>				
					</description>
					<author>
						<![CDATA[Sterling Commerce]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Business Value of Sterling Commerce Managed Services for B2B Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139080?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5139080&amp;c=CORE</link>
					<description>
						<![CDATA[ Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations.  As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider.]]>				
					</description>
					<author>
						<![CDATA[Sterling Commerce]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[How Financial Firms Can Improve Business Integration Capabilities and Increase Straight- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139102?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5139102&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units.]]>				
					</description>
					<author>
						<![CDATA[Sterling Commerce]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
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					<![CDATA[Dell boosts productivity by 30% by delivering rugged hardware and rock-solid service for on ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138357?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5138357&amp;c=CORE</link>
					<description>
						<![CDATA[ Although United States Infrastructure Corporation (USIC) was using ruggedized laptops, the computers were not standing up to construction site conditions, and slow warranty service was hurting productivity. Dell&amp;trade; Latitude&amp;trade; All Terrain Grade (ATG) laptop computers with Intel&amp;reg; Core&amp;trade;2 processors prove they are up to the job...]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Thu, 20 Aug 2009 00:00:00 EDT				
					</pubDate>
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					<![CDATA[SVP.26: Mimecast Unifies Email Security, Archiving, And Continuity Services In The Cloud]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137902?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5137902&amp;c=CORE</link>
					<description>
						<![CDATA[ This IDC Vendor Profile evaluates Mimecast, an emerging supplier of email archiving, security, and continuity solutions delivered in a software&amp;#45;as&amp;#45;a&amp;#45;service model. This document discusses the company&amp;#39;s history, product offerings, and competitive position in the context of cloud-based storage and security infrastructure services.]]>				
					</description>
					<author>
						<![CDATA[Mimecast]]>				
					</author>
					<pubDate>
						Wed, 05 Aug 2009 00:00:00 EDT				
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					<![CDATA[Business Service Efficiency: The Key to Green IT and Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136618?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5136618&amp;c=CORE</link>
					<description>
						<![CDATA[ Data center energy costs continue to take up a significant portion of IT budgets, and it seems that there is no end in sight. This paper addresses, in a unified and systemic way, many of the power consumption issues that IT has been grappling with in piecemeal fashion.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Crossing the Chasm Between the Service Desk and Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136624?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5136624&amp;c=CORE</link>
					<description>
						<![CDATA[ IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Five Steps to Gaining Control and Managing Complexity in the Data Center through Service  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136626?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5136626&amp;c=CORE</link>
					<description>
						<![CDATA[ Automating your data center can improve operational efficiency and give you control over service quality, security, and business agility, while simultaneously reducing risk and costs. Learn how five simple steps can help you chart your course to automation and show you how to develop a deliberate and well-planned incremental approach.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Service Desk Consolidation Cuts Costs and Increases Service Quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136662?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5136662&amp;c=CORE</link>
					<description>
						<![CDATA[ The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Understanding ITIL &amp; #174; Service Portfolio Management: An Approach For Implementing  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136677?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5136677&amp;c=CORE</link>
					<description>
						<![CDATA[ IT executives and their teams need a comprehensive and accurate view of IT services.  A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it.  This paper describes the IT Infrastructure...]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136678?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5136678&amp;c=CORE</link>
					<description>
						<![CDATA[ Working harder simply won&amp;#39;t get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs.  Read about cost-effective, automated ways to meet this challenge head-on in our latest article, &amp;#147;Strategies for Modernizing IT, Reducing Costs, and..&amp;#148;]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Why You Should Take a Holistic Approach to ITIL and Service Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136712?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5136712&amp;c=CORE</link>
					<description>
						<![CDATA[ In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality?  Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach.  This paper discusses the importance of taking a unified approach to service support management and...]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[How Vulnerable Are Your Cisco IOS Routers?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135761?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5135761&amp;c=CORE</link>
					<description>
						<![CDATA[ It may be surprising to some that Cisco routers run many services that could create vulnerabilities. This paper is meant to be a vehicle for discussion regarding the security of Cisco routers. Additionally, some best practices for securing your Cisco routers are defined.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 13 May 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135484?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5135484&amp;c=CORE</link>
					<description>
						<![CDATA[ This Internet service provider/portal operator of Globo, Brazil&apos;s largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Tough Love: When IT Security Hurts Your Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136053?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5136053&amp;c=CORE</link>
					<description>
						<![CDATA[ As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Reduce Churn Through Enterprise Feedback Management and Predictive Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135477?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5135477&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[BMC Mainview: Controlling Mainframe Operating Costs While Maintaining Service Levels]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135091?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5135091&amp;c=CORE</link>
					<description>
						<![CDATA[ Directors of IT operations are under pressure to control or reduce mainframe operating costs while maintaining service levels to the business. This paper describes how BMC&amp;#174; MAINVIEW&amp;#174; from BMC Software uniquely delivers aggressive and strategic performance management and optimization.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Apr 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[SMART, Modular, Cost-Effective Steps to Workload Automation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135102?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5135102&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper proposes a high-level methodology for implementation of Workload Automation (WLA) &amp;#45; a mature evolution of job scheduling that automates complex IT processing and includes support for event-driven workloads, multiple platforms, Web services, composite applications, SOAs, virtual systems, system and application integration, and more.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Apr 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Dell &amp; #39;s SMART Approach to Workload Automation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135113?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5135113&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses why Dell chose BMC&amp;#39;s CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Apr 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131900?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5131900&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores core principles companies can use to help them select a CRM system.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Essentials of CRM for Wealth Management Empower Advisors with Client &amp; #45;centric Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133576?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5133576&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Surviving and Thriving in a Challenging Market: How Customer &amp; #45;centric Strategies Can  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133578?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5133578&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains how financial services firms across the industry and around the globe can use customer&amp;#45;centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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					<title>
					<![CDATA[Who Are My Best Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133540?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5133540&amp;c=CORE</link>
					<description>
						<![CDATA[ Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That&apos;s because implementing successful strategies for every customer segment is critical to increasing business profits.  This paper describes just a few of the ways that you can use analytics to better understand your customers.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Understanding the Basic Configuration of the Adaptive Security Appliance (ASA)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133220?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5133220&amp;c=CORE</link>
					<description>
						<![CDATA[ The Adaptive Security Appliance is the latest firewall appliance in the Cisco security arsenal and provides a number of services to protect your &amp;#34;trusted&amp;#34; network users from &amp;#34;untrusted&amp;#34; users.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Business Service Management: What It Is and Why You Should Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102236?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=102236&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this business training white paper is to explain what BSM is and what it isn&amp;#39;t and it will also describe BSM benefits.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Benefits of Unified Messaging in Exchange Server 2007]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102238?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=102238&amp;c=CORE</link>
					<description>
						<![CDATA[ Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[ITIL V3 and the PMBOK &amp; #174; &amp; #45; Distinct but Complementary]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102242?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=102242&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper examines the IT Infrastructure Library Version 3&amp;#174; (ITIL V3&amp;#174;) and the Project Management Body of Knowledge (PMBOK).]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Qos: What Is It &amp; #63; Why Do We Need It &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102257?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=102257&amp;c=CORE</link>
					<description>
						<![CDATA[ QoS can be used in converged networks to provide voice packets priority access to resources&amp;#44; or it can be used to differentiate data packets from different application stream and provide access to resources according to policy.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Voice Architectures and Deployment Models]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102279?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=102279&amp;c=CORE</link>
					<description>
						<![CDATA[ Telephony design requires a solid understanding of the drivers for Voice over IP&amp;#44; corporate policies for infrastructure design&amp;#44; and telephone components.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[eBook: The BPM Payoff]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140564?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5140564&amp;c=CORE</link>
					<description>
						<![CDATA[ A business process is defined as a set of related activities that produce either a service or a product&amp;#44; the idea behind BPM is to line up these processes with the goals of a department or company.]]>				
					</description>
					<author>
						<![CDATA[SearchCIO.com]]>				
					</author>
					<pubDate>
						Wed, 12 Nov 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Virtualization Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100935?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=100935&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains an approach to virtualization software that relies on the host operating system to provide the service to talk directly to the underlying hardware.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sat, 11 Oct 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enewsletters%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Making the News: Dell helps a media company maintain its competitiveness in the evolving  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139526?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5139526&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study looks at Media General a large regional communications company with over four dozen TV stations and newspapers plus an extensive online service.  With the rapidly growing demand for online services and the changing online environment Media General turned to Dell for solutions.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Bitpipe Research Guide: EAI and Web Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132193?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=5132193&amp;c=CORE</link>
					<description>
						<![CDATA[ Research has shown more than 30 percent of IT spending is on integration, with software costs running into the millions of dollars for large enterprises.]]>				
					</description>
					<author>
						<![CDATA[Bitpipe]]>				
					</author>
					<pubDate>
						Thu, 30 Nov 2006 00:00:00 EST				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102225?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enewsletters Service&amp;n=102225&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides an overview of the PMBOK&amp;#174; and the key process areas and functions within the IT Infrastructure Library.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sun, 01 Jan 2006 00:00:00 EST				
					</pubDate>
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