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	Enhanced Call Management System  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[RAID FAQ]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141311?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5141311&amp;c=CORE</link>
					<description>
						<![CDATA[ Twenty years old, RAID has become a standard and transparent feature. What is RAID, and how does this technology fit into the storage landscape? This expert FAQ podcast answers common questions about RAID, explores the different levels of this technology, and overviews the implementation stages and obstacles.]]>				
					</description>
					<author>
						<![CDATA[Nexsan Technologies]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Getting the most out of Windows 7 with enhanced security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140680?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5140680&amp;c=CORE</link>
					<description>
						<![CDATA[ Attend this webcast to get insights into Windows 7 and find out how Sophos can help you extend protection against the increasingly complex malware threats; we can help you control your users’ environment, and most of all protect what you value.]]>				
					</description>
					<author>
						<![CDATA[Sophos Inc.]]>				
					</author>
					<pubDate>
						Tue, 17 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Postgres Plus Training Classes For Developers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140992?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5140992&amp;c=CORE</link>
					<description>
						<![CDATA[ This data sheet gives a brief overview of the Postgres Plus training classes for developers by EnterpriseDB. Read this data sheet to learn how these training classes can improve your Postgres knowledge and enhance your professional growth.]]>				
					</description>
					<author>
						<![CDATA[EnterpriseDB Corporation]]>				
					</author>
					<pubDate>
						Fri, 13 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Fixing the SAP Upgrade Process: Nine Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140874?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5140874&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper takes a new look at the SAP upgrade process in light of emerging best practices and new technologies. This report offers a discussion of the value of both technical and functional upgrades as well as a discussion of some of the best practices to enhance the value of your SAP upgrades while lowering overall cost.]]>				
					</description>
					<author>
						<![CDATA[Panaya, Inc.]]>				
					</author>
					<pubDate>
						Tue, 10 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Selling to the C-Level: How to Convince Company Leaders to Buy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140793?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5140793&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.]]>				
					</description>
					<author>
						<![CDATA[ZoomInfo]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Desperate Times Call for Strategic Measures, Part II]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140678?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5140678&amp;c=CORE</link>
					<description>
						<![CDATA[ This is a follow up to &quot;Desperate Times Call for Strategic Measures&quot; which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0.]]>				
					</description>
					<author>
						<![CDATA[Atos Origin]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Webcast: Emerging Opportunities for Accounting Firms in a Changing Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140602?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5140602&amp;c=CORE</link>
					<description>
						<![CDATA[ The global economy has gone through a painful restructuring in the last year. The economic downturn has however presented many opportunities for firms to cut costs and enhance their productivity. In this webcast you&apos;ll learn how to leverage those opportunities using Blackberry&amp;reg; solutions for accounting firms.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Enhanced Caching of Static Flash Video: Smoothing Popularity Based Traffic Bursts]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140294?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5140294&amp;c=CORE</link>
					<description>
						<![CDATA[ The proliferation of user-generated content and video sharing sites has made for a constant source of new material. However, the bandwidth demands of such media often congest WAN links. One approach is to just block flash video. This technical brief presents an alternate approach that can allow video and business critical applications to co-exist.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Dell Windows 7 Readiness Assessment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140358?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5140358&amp;c=CORE</link>
					<description>
						<![CDATA[ To capitalize on the benefits of Windows 7, you must make sure your computing environment is ready for the upgrade. Dell&apos;s Windows 7 Readiness Assessment is designed to identify application compatibility, hardware compatibility and migration readiness and to provide the recommendations needed to help make your transition to Windows 7 smooth.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[A Superior Hardware Platform for Server Virtualization - Improving Data Center Flexibility ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139910?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5139910&amp;c=CORE</link>
					<description>
						<![CDATA[ To gain full value of virtualization, you need servers that are built to handle the heavy and ever-changing demands of a virtualized and consolidated computing environment. To help you get maximum benefits from virtualization, Intel has built a better physical server platform with unique hardware-assist features to enhance the virtual data center.]]>				
					</description>
					<author>
						<![CDATA[Insight &amp; Intel]]>				
					</author>
					<pubDate>
						Tue, 06 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Adobe ColdFusion 9]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139821?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5139821&amp;c=CORE</link>
					<description>
						<![CDATA[ Adobe ColdFusion 9 software enables developers to rapidly build robust Internet applications by condensing complex business logic into fewer lines of code.]]>				
					</description>
					<author>
						<![CDATA[Adobe Systems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Pearson Marks 10th Year using Northern Storage Suite to Manage User Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139709?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5139709&amp;c=CORE</link>
					<description>
						<![CDATA[ Pearson, the international media and education company, is looking for a single tool that can provide information vital to their storage management. Its infrastructure support team selected Northern Storage Suite.]]>				
					</description>
					<author>
						<![CDATA[Northern Parklife]]>				
					</author>
					<pubDate>
						Wed, 30 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[HIPAA Compliance: Addressing HITECH and HIPAA with Database Security and Log Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137349?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5137349&amp;c=CORE</link>
					<description>
						<![CDATA[ The HITECH Act, a new Federal mandate, is compelling many to rethink HIPAA compliance. View this webcast for an in-depth review of new mandates, top priorities in healthcare IT, and the application of data security and log management in healthcare.]]>				
					</description>
					<author>
						<![CDATA[LogLogic, Inc.]]>				
					</author>
					<pubDate>
						Wed, 23 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5139509&amp;c=CORE</link>
					<description>
						<![CDATA[ Is securing the Call Center possible without impacting the
customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Controlling the Cost of Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139011?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5139011&amp;c=CORE</link>
					<description>
						<![CDATA[ This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they&apos;re doing to control it.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Get More Value from Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139009?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5139009&amp;c=CORE</link>
					<description>
						<![CDATA[ Listen to this podcast to hear how all-new HiDef Corporate&amp;#153; leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Audio Conferencing 2.0: Control Costs &amp; Simplify Administration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139015?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5139015&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, we&apos;re taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Green IT Matters at Wipro LTD]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140285?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5140285&amp;c=CORE</link>
					<description>
						<![CDATA[ In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro&apos;s quest to become a true ecologically sustainable company.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Microsoft Windows 7, Dell Reduces Support Costs by 25 Percent and Time to Complete  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140304?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5140304&amp;c=CORE</link>
					<description>
						<![CDATA[ Dell is planning to upgrade its 100,000 desktop and portable computers to the Microsoft Windows 7 operating system to help reduce desktop management costs and enhance data security. Read this case study to learn how upgrading to Microsoft Windows 7 helps Dell reduce desktop management costs and enhance data security.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enhancing Exchange Server 2007 High Availability and Disaster Recovery with Neverfail]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138386?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5138386&amp;c=CORE</link>
					<description>
						<![CDATA[ Neverfail improves upon high-availability options available for Exchange Server 2007 by providing for simplified deployment, enhanced monitoring, and the ability to easily perform fail-over operations. These capabilities can lead to the benefits of minimal downtime without the added costs, complexity, and maintenance of other HA approaches.]]>				
					</description>
					<author>
						<![CDATA[Neverfail Group Limited]]>				
					</author>
					<pubDate>
						Tue, 04 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[WhatsUp Gold Premium Edition &amp; #45; &lt; i &gt; Free Trial! &lt; /i &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137035?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5137035&amp;c=CORE</link>
					<description>
						<![CDATA[ Increasing network availability, measuring network QoS, optimizing bandwidth utilization, documenting network infrastructure, improved application availability and keeping employees productive, customers happy and the business running.]]>				
					</description>
					<author>
						<![CDATA[Ipswitch WhatsUp Gold]]>				
					</author>
					<pubDate>
						Mon, 06 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Windows Server 2008 R2: Technical Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141228?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5141228&amp;c=CORE</link>
					<description>
						<![CDATA[ This guide is designed to provide you with a technical overview of the new and improved features in Windows Server 2008 R2.]]>				
					</description>
					<author>
						<![CDATA[Microsoft Corporation India Pvt Ltd]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enhancing Virtualization Performance with VMware VStorage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136849?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5136849&amp;c=CORE</link>
					<description>
						<![CDATA[ VMware&amp;reg; vSphere&amp;trade; is the industry&apos;s first private cloud operating system that provides a comprehensive framework from which Dell can help deliver enhanced virtualization capabilities to clients.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Wed, 24 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SAP &amp; #174; Support of the Healthecare Supply Chain &amp; #39;s Ongoing Effort to Ensure  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136305?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5136305&amp;c=CORE</link>
					<description>
						<![CDATA[ The Center for Healthcare Supply Chain Research (formerly the HDMA Research &amp; Education Foundation) recently published an important study concerning data management and data sharing in the healthcare supply chain. This whitepaper discusses the key conclusions of their study.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ER/Studio 8.0 &amp; #45; Database management for the Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135807?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5135807&amp;c=CORE</link>
					<description>
						<![CDATA[ Database architects and administrators need to discover, document, and re-use data assets; reverse-engineer, analyze, and optimize existing databases; and design to comply with regulatory requirements and organizational standards.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 14 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Windows 7 Review Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135773?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5135773&amp;c=CORE</link>
					<description>
						<![CDATA[ Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you&apos;ll need to focus on if you&apos;re thinking of moving to Windows 7, either from Vista or from XP.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 13 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140888?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5140888&amp;c=CORE</link>
					<description>
						<![CDATA[ Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Thu, 16 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135523?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5135523&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether it&apos;s in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 14 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Desktop Authority Password Self-Service Version 4.1.1]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134890?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5134890&amp;c=CORE</link>
					<description>
						<![CDATA[ Desktop Authority&amp;#174; Password Self-Service&amp;#153; provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[7 Ways Compellent Optimizes VMware Server Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133955?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5133955&amp;c=CORE</link>
					<description>
						<![CDATA[ As enterprises turn to server virtualization to enhance IT flexibility while reducing costs, Server virtualization solutions such as VMware Infrastructure software are helping organizations achieve those goals by abstracting applications from physical resources. Read this paper for 7 Ways Compellent Optimizes VMware Server Virtualization.]]>				
					</description>
					<author>
						<![CDATA[Compellent]]>				
					</author>
					<pubDate>
						Mon, 09 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Practical and Flexible Business Process Automation with Numara FootPrints 9]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133504?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5133504&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s economic climate, products that enhance operational efficiency are more essential than ever. By leveraging a single, highly adaptive, centralized system to track and automate multiple business processes, you can maximize productivity, reducing support costs and increasing quality of service across your entire business.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Thu, 19 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[AC Drives and Industrial AC Motors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96431?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=96431&amp;c=CORE</link>
					<description>
						<![CDATA[ AC Variable Frequency Drives (VFD): AutomationDirect carries AC variable speed drives for all your speed control applications.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco IP Phone Features]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133219?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5133219&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains various features (Softkeys) available to the phone while in a call state.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5132112&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enhancing Your Infrastructure in an Uncertain Economy to Support Your SOA Business Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140906?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5140906&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper defines the challenges facing today&apos;s IT executives and steps you can take now to support your organization’s SOA-based initiatives by cutting costs, leveraging your existing IT infrastructure and improving productivity.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 15 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Spend Analysis: Pulling Back the Cover on Savings]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140722?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5140722&amp;c=CORE</link>
					<description>
						<![CDATA[ As the key findings in this report will show, developing or enhancing a spend analysis program and closing process gaps to ensure tight linkage to the sourcing process are straightforward and practical ways to attain greater savings and deliver greater value in this period of uncertainty and strict budgets.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100297?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=100297&amp;c=CORE</link>
					<description>
						<![CDATA[ The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 17 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
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			<item>					
					<title>
					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[North Shore Medical Center Provides Better Support with AMD Processor &amp; #45;based Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139200?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=5139200&amp;c=CORE</link>
					<description>
						<![CDATA[ Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[WebFOCUS Business Intelligence Application Development &amp; Deployment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/12665?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=12665&amp;c=CORE</link>
					<description>
						<![CDATA[ WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Mon, 30 Jul 2007 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Enhanced%20Call%20Management%20System/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=93607&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes the concept of &amp;#8220;CRM without compromise&amp;#44;&amp;#8221; elucidating how organizations can maximize their results by taking a more structured&amp;#44; holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Service Delivery Innovation: Creating Client Value and Enhancing Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98797?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=98797&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper reviews the forces that affect the professional services market today&amp;#44; defines and explains the main pillars of service delivery innovation&amp;#44; and reviews the benefits firms derive from service delivery innovation.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Web Lead Evaluation and Scoring Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/81879?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Enhanced Call Management System&amp;n=81879&amp;c=CORE</link>
					<description>
						<![CDATA[ KnowledgeStorm and The Artemis Group conducted an in-depth analysis of 15,452 Web leads generated by KnowledgeStorm. The objective of this study was to identify characteristics of Web leads that maximize sales opportunities and to debunk myths around what makes a good sales lead.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Thu, 06 Apr 2006 00:00:00 EDT				
					</pubDate>
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