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	Faq Customer Service Informal Training Ideas  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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			<item>					
					<title>
					<![CDATA[RAID FAQ]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141311?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5141311&amp;c=CORE</link>
					<description>
						<![CDATA[ Twenty years old, RAID has become a standard and transparent feature. What is RAID, and how does this technology fit into the storage landscape? This expert FAQ podcast answers common questions about RAID, explores the different levels of this technology, and overviews the implementation stages and obstacles.]]>				
					</description>
					<author>
						<![CDATA[Nexsan Technologies]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Backup as a service FAQ]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141268?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5141268&amp;c=CORE</link>
					<description>
						<![CDATA[ Trying to decide if online backup, or backup as a service, will be beneficial to your small-midsized business (SMB)? John Merryman, services director for recovery services at GlassHouse Technologies Inc., discusses the benefits and drawbacks of online backup today. His answers are also available as an MP3 download.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Mon, 23 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[WAN Clustering FAQ]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141211?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5141211&amp;c=CORE</link>
					<description>
						<![CDATA[ Please review this presentation transcript featuring Andrew Burton, Editor of SearchDisasterRecovery.com, and Jeff Boles, Senior Analyst with the Taneja Group. The transcript documents their discussion about WAN clustering. Find out exactly what you need to set up a WAN cluster and what vendors offer WAN clustering support.]]>				
					</description>
					<author>
						<![CDATA[Riverbed Technology, Inc.]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[E-Guide: Increase Quality and ROI with SAP Certification and Training]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141122?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5141122&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this E-Guide and explore how certifications can help SAP gauge market levels of training and experience to deliver a better and faster ROI. Discover how the Business Process Expert certification can enhance the skills needed to create and compose business processes as well as bridge the gap between IT and business.]]>				
					</description>
					<author>
						<![CDATA[SkillSoft Corporation]]>				
					</author>
					<pubDate>
						Wed, 18 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: Online Backup FAQ]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140866?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5140866&amp;c=CORE</link>
					<description>
						<![CDATA[ Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this presentation transcript, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Online Backup FAQ]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140371?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5140371&amp;c=CORE</link>
					<description>
						<![CDATA[ Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this podcast, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Mon, 26 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Focusing on High-Tech Manufacturers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140319?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5140319&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Focusing on Food &amp; Beverage Manufacturers: Three Strategies for Profitability Tomorrow and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140311?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5140311&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the idea that to effectively compete today and into the next generation, F&amp;B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&amp;B manufacturers must do if they want to be profitable tomorrow and in the years to come.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Geek Speak Webcast: Network Monitoring Fundamentals]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140247?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5140247&amp;c=CORE</link>
					<description>
						<![CDATA[ On this webcast I&apos;m going to put on my drill sergeant&apos;s hat and we&apos;re going to learn the basics that every network engineer, server chick, network manager, or IT dude should know about managing networks. This is going to be a no-frills webcast where we focus on the fundamentals and making sure that we all understand them.]]>				
					</description>
					<author>
						<![CDATA[SolarWinds, Inc.]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[FAQ Presentation Transcript: Global Deduplication]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140207?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5140207&amp;c=CORE</link>
					<description>
						<![CDATA[ Global data deduplication allows users to deduplicate data across multiple boxes, which can simplify management as companies back up more and more data. W. Curtis Preston, executive editor of the Storage Media Group, discusses the pros and cons of global deduplication, who should consider it, and which vendors are offering it today in this Q&amp;A.]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Global Dedupe FAQ]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139976?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5139976&amp;c=CORE</link>
					<description>
						<![CDATA[ As storage capacity needs grow in SMBs, disk is increasingly being used as a backup storage target. In this FAQ, Executive Editor and Independent Backup Expert W. Curtis Preston, discusses the role of disk-based backup in the SMB space. Curtis takes a closer look at the benefits and cost differentiators of moving from tape to disk for data backup.]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[WAN Clustering FAQ podcast]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139758?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5139758&amp;c=CORE</link>
					<description>
						<![CDATA[ Storage networks provide the link between the servers that need data and the storage systems that store that data. Too often, however, storage networks are just considered the connective tissue in the storage environment and are often overlooked when greater performance, scalability or new services are needed.]]>				
					</description>
					<author>
						<![CDATA[Riverbed Technology, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[More Accurate Inventory Control Delivers Better Customer Service: Virco Case Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139275?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5139275&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study you will learn how Virco turned to Catalyst, to improve its efficiency and lower costs related to warehouse activities. Catalyst is a warehouse management system that works with current SAP foundations and provides accurate inventory control to eliminate stock-outs, without negatively impacting customer service.]]>				
					</description>
					<author>
						<![CDATA[CDC Global Services &amp;#45; Catalyst]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP &amp; reg;  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139196?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5139196&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.]]>				
					</description>
					<author>
						<![CDATA[CDC Global Services &amp;#45; Catalyst]]>				
					</author>
					<pubDate>
						Tue, 15 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139077?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5139077&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138939?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5138939&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast: File Virtualization FAQ with Jeff Boles]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140742?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5140742&amp;c=CORE</link>
					<description>
						<![CDATA[ In this FAQ with Jeff Boles, Jeff discusses the ins and outs of file virtualization. He tells users the benefits and drawbacks of file virtualization, which file virtualization products are on the market and how they might work in specific IT shops, as well as how file virtualization affects replication or migration of files.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks UK]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[File Virtualization FAQ Podcast with Jeff Boles]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138859?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5138859&amp;c=CORE</link>
					<description>
						<![CDATA[ In this FAQ with Jeff Boles, Jeff discusses the ins and outs of file virtualization. He tells users the benefits and drawbacks of file virtualization, which file virtualization products are on the market and how they might work in specific IT shops, as well as how file virtualization affects replication or migration of files.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks, Inc.]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Network Attached Storage FAQ Podcast]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138495?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5138495&amp;c=CORE</link>
					<description>
						<![CDATA[ Because network attached storage (NAS) is file-based (rather than block-based) storage, it is particularly suited for storing the types of unstructured, file-based data that is a challenge for many storage pros today. This FAQ podcast answers key questions about NAS advantages and implementations.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Wed, 26 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Building a Reliable Wireless Network on an Unlicensed Spectrum]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138396?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5138396&amp;c=CORE</link>
					<description>
						<![CDATA[ For many wireless broadband network operators, the term &quot;unlicensed reliability&quot; is seen as an oxymoron. For many, the idea of building a high-speed network in the unlicensed band doesn&apos;t sound like a good one. Read this whitepaper to get the other side of the story.]]>				
					</description>
					<author>
						<![CDATA[Motorola, Inc.]]>				
					</author>
					<pubDate>
						Fri, 21 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow &apos; s Challenges]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138219?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5138219&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, the top information services leaders share their expertise on how to most efficiently build your IT staff. Read this paper to learn the essential qualities and must-haves for your company&apos;s IT Staff.]]>				
					</description>
					<author>
						<![CDATA[SkillSoft Corporation]]>				
					</author>
					<pubDate>
						Tue, 18 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Retaining Customers in Today &apos; s Economic Landscape: Improving SAP Order Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137213?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5137213&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Desk Consolidation Cuts Costs and Increases Service Quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136662?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5136662&amp;c=CORE</link>
					<description>
						<![CDATA[ The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Differentiate Your Company with Complete CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136443?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5136443&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Collaboration Advantage: Customer-Focused Partnerships In A Global Market]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136319?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5136319&amp;c=CORE</link>
					<description>
						<![CDATA[ In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135484?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5135484&amp;c=CORE</link>
					<description>
						<![CDATA[ This Internet service provider/portal operator of Globo, Brazil&apos;s largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Virtual server backup FAQ]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141064?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5141064&amp;c=CORE</link>
					<description>
						<![CDATA[ In this Podcast, backup expert, Mark Bowker, addresses how this technology helps leverage your storage, network, and computing resources.]]>				
					</description>
					<author>
						<![CDATA[Zenith Infotech]]>				
					</author>
					<pubDate>
						Wed, 15 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Profit in a Downturn: 4 Customer &amp; #45;centric Strategies for Growth in a  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133577?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5133577&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Who Are My Best Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133540?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5133540&amp;c=CORE</link>
					<description>
						<![CDATA[ Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That&apos;s because implementing successful strategies for every customer segment is critical to increasing business profits.  This paper describes just a few of the ways that you can use analytics to better understand your customers.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131900?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5131900&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores core principles companies can use to help them select a CRM system.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Global Delivery: A Course to High Performance in a Multi &amp; #45;Polar World]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133456?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5133456&amp;c=CORE</link>
					<description>
						<![CDATA[ To fully exploit the opportunities offered by the multi&amp;#45;polar world&amp;#44; multinationals and public sector organizations must successfully create a global delivery strategy&amp;#44; and tap into specialized industry.]]>				
					</description>
					<author>
						<![CDATA[Accenture]]>				
					</author>
					<pubDate>
						Wed, 18 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
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			<item>					
					<title>
					<![CDATA[Achieving Service Excellence Across The Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135215?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5135215&amp;c=CORE</link>
					<description>
						<![CDATA[ Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5132112&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Addressing the challenges of implementing a customer-centric strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137365?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5137365&amp;c=CORE</link>
					<description>
						<![CDATA[ The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi&amp;#45;channel touchpoints.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100297?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=100297&amp;c=CORE</link>
					<description>
						<![CDATA[ The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 17 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[HEALTHsuite® - Claims Processing Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93897?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=93897&amp;c=CORE</link>
					<description>
						<![CDATA[ HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.]]>				
					</description>
					<author>
						<![CDATA[RAM Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Transforming Customer Service into a Strategic Asset]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138947?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5138947&amp;c=CORE</link>
					<description>
						<![CDATA[ View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 06 Feb 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Solutions Provider Improves Productivity with Flexible Implementation Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138487?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5138487&amp;c=CORE</link>
					<description>
						<![CDATA[ Stanley Stuart Yoffee &amp; Hendrix, Inc. (SSYH), a Microsoft&amp;reg; Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics&amp;trade; Sure Step Methodology to help communicate with customers...]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 29 Jun 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=93607&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes the concept of &amp;#8220;CRM without compromise&amp;#44;&amp;#8221; elucidating how organizations can maximize their results by taking a more structured&amp;#44; holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Microsoft Dynamics RoleTailored Business Productivity: &quot; Software Designed for Your People &quot;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138225?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5138225&amp;c=CORE</link>
					<description>
						<![CDATA[ By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it&apos;s reflected in this software.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Use the Six Laws of Persuasion during a Negotiation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100920?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=100920&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sun, 01 Oct 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Faq%20Customer%20Service%20Informal%20Training%20Ideas/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[3 Things Business Decision-Makers Need to Know about SOA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131634?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=5131634&amp;c=CORE</link>
					<description>
						<![CDATA[ Given the increasing importance of service-oriented architecture (SOA), this white paper cuts through the marketing hype surrounding SOA and focuses on the three most important facts you need to know about this groundbreaking technology.]]>				
					</description>
					<author>
						<![CDATA[IFS]]>				
					</author>
					<pubDate>
						Thu, 01 Jun 2006 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[FACTS Defined Contribution System (FACTS DCS) &amp; #45; Advanced Technologies for Expert  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95480?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Faq Customer Service Informal Training Ideas&amp;n=95480&amp;c=CORE</link>
					<description>
						<![CDATA[ FACTS DCS is the technology solution that deliver consumer directed health plan administration seamlessly within your health claims processing operations.]]>				
					</description>
					<author>
						<![CDATA[Ebix Health, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
					</pubDate>
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