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					<![CDATA[Captaris® RightFax® Servers]]>				
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						<![CDATA[ RightFax Servers provide unrivaled reliability, scalability and ease of use for IT staff and desktop users alike.]]>				
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						<![CDATA[Captaris]]>				
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						Wed, 20 Aug 2008 00:00:00 EDT				
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					<![CDATA[SOA in Any Economic Climate: Adopting a Lifecycle Approach to Software Quality Management]]>				
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					<description>
						<![CDATA[ This paper explains how organizations are adopting new approaches such as Service Oriented Architecture (SOA) as a way to create agile reusable business services that are intended to help them respond to rapid changes and business opportunities.]]>				
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						<![CDATA[IBM.]]>				
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						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[5 Ways to Improve Customer Service in a Down Economy]]>				
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					<description>
						<![CDATA[ In today&apos;s difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.]]>				
					</description>
					<author>
						<![CDATA[OpenSpan]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[Analyst Paper: Preparing for Convergence: Network and IT Come Together]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/98891?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=98891&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses the convergence of IT and networking in the telecommunications industry.]]>				
					</description>
					<author>
						<![CDATA[Alcatel Lucent]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[5 Keys to a Successful Identity and Access Management Implementation.]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99473?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=99473&amp;c=CORE</link>
					<description>
						<![CDATA[ IAM serves as a business enabler to an organization by providing enhanced security, compliance with industry regulations, opportunities for new business initiatives that rely on secure access, reduced IT administration and help desk costs.]]>				
					</description>
					<author>
						<![CDATA[CA.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[Web 2.0 Email Marketing: 5 Steps to Unrivaled Results]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98860?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=98860&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper explores the Internet phenomenon known as “Web 2.0” that is reshaping the Internet and helping marketers. Also discussed are five techniques for staying competitive and achieving high returns in a Web 2.0 world.]]>				
					</description>
					<author>
						<![CDATA[Silverpop Systems Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[Incorporating WEB Analytics into Email Marketing: Five Quick-Start Tactics for Marketers]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/98861?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=98861&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to learn how to use Web Analytics data to enable you to better understand your customers’ needs and more effectively market to them. Learn a formula based on the five Ws to gain a more complete understanding of a situation or subject.]]>				
					</description>
					<author>
						<![CDATA[Silverpop Systems Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[Gartner Research Note: Revisiting vPro for Corporate Purchases]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98543?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=98543&amp;c=CORE</link>
					<description>
						<![CDATA[ Intel has positioned vPro as an offering that can assist with out-of-band management, making it possible to do remote support of PCs without a working OS environment.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<![CDATA[The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help  ...]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/98027?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=98027&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.]]>				
					</description>
					<author>
						<![CDATA[Pitney Bowes Group 1 Software]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<![CDATA[5 Keys to Success with Internet TV]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97661?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=97661&amp;c=CORE</link>
					<description>
						<![CDATA[ The Brightcove Internet TV platform supports all five pillars of an online video strategy and a wide variety of approaches to implementing each pillar.]]>				
					</description>
					<author>
						<![CDATA[Brightcove]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<![CDATA[Accelerate Sales Velocity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97043?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=97043&amp;c=CORE</link>
					<description>
						<![CDATA[ Oracle has documented five best practices for dramatically improving pipeline management and, in turn, increasing sales velocity.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Top 5 Best Practices for Creating Effective Campaign Dashboards]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97039?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=97039&amp;c=CORE</link>
					<description>
						<![CDATA[ We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Automating Performance Management: Five Common Mistakes to Avoid]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97474?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=97474&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes some of the missteps and lessons learned from implementing automated performance management and what companies can do to avoid them.]]>				
					</description>
					<author>
						<![CDATA[Workscape]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<title>
					<![CDATA[5 Tips to Turn Your Website into a Marketing Machine]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97917?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=97917&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how to use search engine optimization (SEO), blogs, and marketing analytics to transform your website into a marketing machine that will attract qualified prospects and convert a higher percentage of them into customers.]]>				
					</description>
					<author>
						<![CDATA[HubSpot]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<title>
					<![CDATA[5 Tips to Turn Your Website into a Marketing Machine.]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97922?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=97922&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn 5 tips - SEO (search engine optimization), blogging, marketing analytics, and more - to leverage the Internet and transform your website into a marketing machine.]]>				
					</description>
					<author>
						<![CDATA[HubSpot]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Greener Computing: Five Ways to Transform Your Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97037?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=97037&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper shows how applying the principles of energy efficiency to your company&apos;s computers and servers can improve your productivity and decrease your carbon emissions in very specific ways.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Demystifying Data Loss Prevention: Requirements for Comprehensive Protection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96770?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=96770&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how Data Loss Prevention (DLP) technology provides unprecedented visibility intohow data is used, and by whom, why, and when. With this insight, you can define and enforce data usage policies that help prevent both accidental and malicious data loss.]]>				
					</description>
					<author>
						<![CDATA[DynTek Inc. / McAfee]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Avoiding Data Integration Pitfalls]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96845?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=96845&amp;c=CORE</link>
					<description>
						<![CDATA[ In this Webcast, featured speaker Michael Czerniawski of System&apos;s Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now.]]>				
					</description>
					<author>
						<![CDATA[Pitney Bowes Group 1 Software]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[A Global Sales Force Spread over Five Continents Becomes More Effective with Cameleon]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96635?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=96635&amp;c=CORE</link>
					<description>
						<![CDATA[ Cameleon helped the SDMO Industries sales organization become more effective and productive, and has provided a solid foundation to support future growth.]]>				
					</description>
					<author>
						<![CDATA[Access  Commerce]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[How Software as a Service (SaaS) can Solve Real World Business Challenges]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96686?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=96686&amp;c=CORE</link>
					<description>
						<![CDATA[ See how the on-demand delivery model can solve these challenges and are already being used by companies such as Avon, Stratus Technologies, GE and many others.]]>				
					</description>
					<author>
						<![CDATA[SpringCM]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
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					<![CDATA[Moving Beyond the Queue - Focusing on the Real-Time Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96883?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=96883&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.]]>				
					</description>
					<author>
						<![CDATA[Inova Solutions]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
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					<![CDATA[Top Five Things to Do to Prepare for an Oracle Upgrade]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95961?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=95961&amp;c=CORE</link>
					<description>
						<![CDATA[ In this Podcast Sameer Patkar, vice president of service engineering for Oracle&apos;s customer services organization discusses the top five things to do to prepare for an Oracle database upgrade.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
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					<![CDATA[The On-demand Document Management Advantage: Five Tests to See If Software-as-a-Service Is  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95819?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=95819&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper has five tests to see if Software-as-a-Service is right for your application. It will also discuss how Document Management enables an organization to effectively and efficiently control and leverage its content.]]>				
					</description>
					<author>
						<![CDATA[SpringCM]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Easy Steps You Can Take to Understand Your Windows-Based Storage Infrastructure: How  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96128?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=96128&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes the five easy steps you can take to under- stand your windows compatible file system storage.]]>				
					</description>
					<author>
						<![CDATA[Attune Systems, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ERP for Service Organizations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95262?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=95262&amp;c=CORE</link>
					<description>
						<![CDATA[ Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations.  It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[EasySpooler]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95250?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=95250&amp;c=CORE</link>
					<description>
						<![CDATA[ ROC EasySpooler not only provides a central view of your entire output environment, it allows IT staff versatile control of output, whether routed to printers, fax machines, the Web, email, or a PDF file.]]>				
					</description>
					<author>
						<![CDATA[ROC  Software]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Five Essential Ingredients for Effective Event Correlation and Root Cause Analysis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94442?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=94442&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper discusses the five essential ingredients needed for effective event correlation and root cause analysis. These key ingredients are at the heart of delivering high service availability to support every kind of business]]>				
					</description>
					<author>
						<![CDATA[CA.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Steps to More Valuable Enterprise Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94585?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=94585&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores a five-phase methodology to analyze, improve and control corporate data. Learn how to improve decision-making and gain a competitive edge with five essential factors that are the building blocks of data quality integration.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Countdown: Top five ways to keep users safe from today &apos; s Web-based threats]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94803?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=94803&amp;c=CORE</link>
					<description>
						<![CDATA[ The podcast featured here details the top five ways to defend against today&apos;s Web-based threats, discusses how to recognize unique botnet attacks and explains how to prevent your network from becoming a launching pad for spam.]]>				
					</description>
					<author>
						<![CDATA[Aladdin Knowledge Systems]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CA White Paper: Getting Started with a Project Management Office (PMO)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95102?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=95102&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper contains practical insights and best practices for better IT project delivery. It details ways of moving from an ad-hoc approach to a more effective process by implementing a project management office (PMO).]]>				
					</description>
					<author>
						<![CDATA[CA.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Ways to Improve Your Wireless Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94235?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=94235&amp;c=CORE</link>
					<description>
						<![CDATA[ A wireless network can help your employees stay productive as they move around your company, but to take advantage of the benefits of wireless networking, you need to be sure that your network is safe from hackers and unauthorized users.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Ways to Improve Cost Containment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93927?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=93927&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprises are better able to absorb these rising costs. But caught between limited financial resources and the pressure to keep prices low to be competitive, small and medium-sized businesses (SMBs) really feel the pinch.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Ways to Improve Your Company &apos; s Efficiency]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93922?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=93922&amp;c=CORE</link>
					<description>
						<![CDATA[ Small and medium-sized business (SMB) customers and suppliers are increasingly savvy, with high expectations for immediate and personalized service and support.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Ways ERP Can Help You Implement Lean]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93873?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=93873&amp;c=CORE</link>
					<description>
						<![CDATA[ Lean is the continuous pursuit of waste elimination. ERP systems are the central nervous system of the organization. Learn how ERP and Lean can be used to support and enable the most important objectives of one another.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Ways BPM Can Improve Complex Sales - Turning Prospects into Customers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93837?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=93837&amp;c=CORE</link>
					<description>
						<![CDATA[ BPM enables organizations to rapidly adapt customer on-boarding processes, ensuring there is no gap between a mandated process change and enforcement of that change.]]>				
					</description>
					<author>
						<![CDATA[Metastorm]]>				
					</author>
					<pubDate>
						Wed, 20 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Viral Marketing Simplified: Best Practices for Marketing Your Business to New Customers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93995?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=93995&amp;c=CORE</link>
					<description>
						<![CDATA[ Viral marketing, buzz marketing, stealth marketing -- the names vary, but its popularity is undeniable.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Keys to Successful Fax Technology Consolidation - Special Brief]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93273?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=93273&amp;c=CORE</link>
					<description>
						<![CDATA[ Successful fax technology consolidation can help your organization consolidate its IT infrastructure. Discover the five keys to successful fax technology consolidation and how it can streamline document delivery.]]>				
					</description>
					<author>
						<![CDATA[Captaris]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[10 Ways to Improve B2B Email Deliverability and Effectiveness]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92906?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=92906&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased sales opportunities and more profitable customer relationships.]]>				
					</description>
					<author>
						<![CDATA[Vtrenz, Inc]]>				
					</author>
					<pubDate>
						Tue, 01 Jan 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM: The Essential Guide - Five Principles for CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92211?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=92211&amp;c=CORE</link>
					<description>
						<![CDATA[ This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Pivotal CRM]]>				
					</author>
					<pubDate>
						Tue, 11 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Successful Offshore Outsourcing for Small to Mid-size Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91160?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=91160&amp;c=CORE</link>
					<description>
						<![CDATA[ The mounting cost of IT services puts considerable pressure on the financial and staff resources of small &amp; mid-size businesses. This paper discusses why these companies have been slow to embrace offshore outsourcing. It explores how small firms can implement an offshore outsourcing strategy to reap the same advantages as their larger counterparts.]]>				
					</description>
					<author>
						<![CDATA[Trigent Software]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Alpha Five Version 8: Secure Database Applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91042?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=91042&amp;c=CORE</link>
					<description>
						<![CDATA[ Alpha Five is software for building desktop and web database applications - applications that include report writing, intelligent email, web connectivity, backend database access, data browsers and security. Alpha Five users report that applications can be built 5 to 10 times faster than with other tools.]]>				
					</description>
					<author>
						<![CDATA[Alpha Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 28 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Dynamic Site Solution for the CPG Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87051?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=87051&amp;c=CORE</link>
					<description>
						<![CDATA[ Akamai Dynamic Site Solutions ensure high performance and reliability of dynamically-rendered, personalized Web sites within the CPG Industry. The solutions provide a optimized user experience encouraging consumers to browse and buy.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies]]>				
					</author>
					<pubDate>
						Mon, 02 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Productivity with HarrisData Distribution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25068?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=25068&amp;c=CORE</link>
					<description>
						<![CDATA[ Distribution organizations look for solutions that optimize the processes involved in sales, purchasing, inventory, and financial management. HarrisData Distribution provides an integrated solution to manage all facets of the distribution solution, including integrated, web-based customer and supplier self-service!]]>				
					</description>
					<author>
						<![CDATA[HarrisData]]>				
					</author>
					<pubDate>
						Mon, 06 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[TechExcel DevTrack / Perforce Integration -- Integrate Two Essential Development Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77107?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=77107&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will give a brief overview of both DevTrack and Perforce followed by an in-depth description of how to integrate the two systems. While no prior software usage experience is necessary, it is assumed the reader has a basic understanding of what issue-tracking software and SCM tools are.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Apr 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five Ways To Improve Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Billing Strategies for Innovative Business Models: How Boring Old Billing Could Be the  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/81314?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=81314&amp;c=CORE</link>
					<description>
						<![CDATA[ Billing processes are one of the most underrated competitive assets in business. They are fundamental to bringing innovative ways of delivering products and services to market. 
The last thing a CEO wants to hear is that their new market strategy won&apos;t work because &quot;we can&apos;t bill that way.&quot;]]>				
					</description>
					<author>
						<![CDATA[Softrax Corporation]]>				
					</author>
					<pubDate>
						Thu, 02 Mar 2006 00:00:00 EST				
					</pubDate>
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					<![CDATA[Real-Time Field Force Optimization: Dynamic Scheduling &amp; Dispatch as SLM Best Practice]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/77213?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=77213&amp;c=CORE</link>
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						<![CDATA[ This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Sep 2005 00:00:00 EDT				
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					<![CDATA[OpenAir Time Sheets and Expense Reports]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/48996?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=48996&amp;c=CORE</link>
					<description>
						<![CDATA[ Track time at the project, phase and task level and distinguish between billable vs. non-billable hours.Automate and streamline the expense reporting, submission and approval process while integrating with invoicing. Track and submit expenses for rapid reimbursement and client billing.]]>				
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					<author>
						<![CDATA[OpenAir]]>				
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					<pubDate>
						Thu, 11 Jul 2002 00:00:00 EDT				
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					<title>
					<![CDATA[Ross Enterprise ERP - Enterprise Resource Planning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/2763?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=2763&amp;c=CORE</link>
					<description>
						<![CDATA[ Ross Enterprise ERP business solutions from CDC Software are designed to address the unique challenges of recipe and formula-based process manufacturers.  If you are in the Food and Beverage, Life Sciences, Chemicals, Metals, Natural Products, or other process manufacturing industries, Ross Enterprise ERP is designed specifically for you.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Ross Enterprise]]>				
					</author>
					<pubDate>
						Tue, 14 May 2002 00:00:00 EDT				
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					<title>
					<![CDATA[ERP for Manufacturers - Improve Business Efficiency, Manage Costs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25067?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=25067&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s economy, mid-sized manufacturers must pay close attention to the management of material, money, and labor. HarrisData Manufacturing delivers an integrated solution to manage all facets of the manufacturing enterprise, including integrated, web-based customer and supplier self-service!]]>				
					</description>
					<author>
						<![CDATA[HarrisData]]>				
					</author>
					<pubDate>
						Wed, 23 May 2001 00:00:00 EDT				
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					<title>
					<![CDATA[Professional Services Automation (PSA) Software: Track Time &amp; Resources]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/24980?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=24980&amp;c=CORE</link>
					<description>
						<![CDATA[ Professional Services Automation (PSA) solution OpenAir, helps project management organizations increase profits because it gives them the tools that improve the way service organizations perform the most critical functions, including staffing resources, managing projects, time tracking and accounting for project expenses.]]>				
					</description>
					<author>
						<![CDATA[OpenAir]]>				
					</author>
					<pubDate>
						Fri, 04 May 2001 00:00:00 EDT				
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