<?xml version="1.0" encoding="UTF-8" ?>
			<rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"
						xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
			<channel>
			<title>
	Five Ways To Improve Customer Service  - KnowledgeStorm
			</title>
			<link>http://www.knowledgestorm.com</link>
			<description>
	KnowledgeStorm
			</description>
			<language>
	en-us			
			</language>
			<copyright>
	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
			</copyright>
	<generator><![CDATA[KnowledgeStorm proprietary,
serverName = 'rsssearch.knowledgestorm.com'
hostName = (appatl3)
classLoader.hashCode = (152608455)
]]></generator>		
			<lastBuildDate>
	Wed, 25 Nov 2009 00:00:00 EST				
			</lastBuildDate>
			<ttl>
	60				
			</ttl>
	
			<item>					
					<title>
					<![CDATA[Five Cost-Effective Ways to Enable Fast Recovery]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141032?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5141032&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper reviews options for a multifaceted recovery strategy, ensuring that your key systems are protected with maximum efficiency at minimal cost.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Mon, 16 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[10 Quick Wins for Sales &amp; Marketing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140794?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5140794&amp;c=CORE</link>
					<description>
						<![CDATA[ In this e-book, we examine ten ways sales organizations can accelerate the progression from cold to close. From improving marketing results through pinpoint prospecting to making sure sales and marketing are on the same page, here are some tangible steps you can take to move faster from cold to close.]]>				
					</description>
					<author>
						<![CDATA[ZoomInfo]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[E-Book: Five Technology Trends for Improved Business Intelligence Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140797?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5140797&amp;c=CORE</link>
					<description>
						<![CDATA[ In this E-Book, data warehousing and BI expert Rick Sherman explains how you can take advantage of BI trends to ensure that you get the right information to the right people at the right times, so they can make the best possible decisions.]]>				
					</description>
					<author>
						<![CDATA[Sybase, Inc.]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Selling to the C-Level: How to Convince Company Leaders to Buy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140793?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5140793&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.]]>				
					</description>
					<author>
						<![CDATA[ZoomInfo]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Easy Ways to Better Returns from Your Software Development Investments]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140661?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5140661&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover how investing in software development brings back returns with reduced cost and risk, improved time-to-market, and enhanced productivity by following the simple best practices discussed in this webcast.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Choosing a Replacement for FTP: The Top Five Things You Need to Know]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140384?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5140384&amp;c=CORE</link>
					<description>
						<![CDATA[ There are many products that can be used to send files from one location to another. These products range from free FTP solutions, all the way up to highly sophisticated (and very expensive) industry specific solutions for Electronic Data Interchange (EDI). Download this whitepaper to learn more about what you should look for in an FTP solution.]]>				
					</description>
					<author>
						<![CDATA[Group Logic]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140237?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5140237&amp;c=CORE</link>
					<description>
						<![CDATA[ In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[7 Essential Steps to Achieve, Measure and Prove Optimal Security Risk Reduction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140248?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5140248&amp;c=CORE</link>
					<description>
						<![CDATA[ Rapid changes within technology, new server and software deployments, and the evolving sophistication of attack methods used to infiltrate systems and steal data create the greatest set of challenges faced by security and IT administrators trying to keep their systems secure and within regulatory compliance. Interested in reducing security risk?]]>				
					</description>
					<author>
						<![CDATA[Qualys, Inc.]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Presentation Transcript: The Power of Universal Patterns and Models for Master Data Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140209?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5140209&amp;c=CORE</link>
					<description>
						<![CDATA[ In this presentation transcript featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Solve Five Key IT Security Challenges with Cloud-Based Authentication]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139908?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5139908&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper shows how to implement greater security for data and applications using two-factor authentication. It demonstrates how a cloud-based solution for two-factor authentication delivers a high level of security with minimal user impact and protects against unauthorized access. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[VeriSign, Inc]]>				
					</author>
					<pubDate>
						Tue, 06 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Five Building Blocks of Attack Coverage: Assessing the Quality of your Intrusion  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138416?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5138416&amp;c=CORE</link>
					<description>
						<![CDATA[ What makes one intrusion prevention system (IPS) better than another? The best way to answer that question is to assess each vendor&apos;s solution on the five building blocks of attack coverage: Knowledge of applications, threat engine performance, breadth and depth of coverage, accuracy, and timeliness.]]>				
					</description>
					<author>
						<![CDATA[TippingPoint]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improve Server Configuration Control: Meet PCI Quickly and Without Added Staff]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139863?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5139863&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to learn how Tripwire provided this subscription billing service company achieve broad PCI compliance and helped them become proactive in handling security and compliance issues.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139800?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5139800&amp;c=CORE</link>
					<description>
						<![CDATA[ According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they&apos;re only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers &amp; Rogers Group and Oracle.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Fri, 02 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Document Automation Strategies in a SaaS Environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139466?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5139466&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast explores what makes Software as a Service (SaaS) a solid strategy to automate processing of vendor, customer and sales documents and discusses why this is fast becoming a popular option for cost-conscious businesses.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Mon, 21 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Presentation Transcript: Getting There From Here: Delivering Unified Communications to Your ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139299?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5139299&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation explains the business value of unified communications to improve productivity by streamlining processes. Discover how to get started and which considerations to keep in mind when implementing this technique. Gain an understanding of various use cases of this approach and determine which applications best fit your needs.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Power of Universal Patterns and Models for Master Data Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139121?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5139121&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Managing Third-Party Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139122?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5139122&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to meet changing information compliance regulations. Gain insight into various modeling options to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Getting There From Here: Delivering Unified Communications to Your Organization - Part 1]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138834?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5138834&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast explains the business value of unified communications to improve productivity by streamlining processes. Discover how to get started and which considerations to keep in mind when implementing this technique. Gain an understanding of various use cases of this approach and determine which applications best fit your needs.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[PODCAST: Getting There From Here: Delivering Unified Communications to Your Organization -  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138835?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5138835&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast explains the business value of unified communications to improve productivity by streamlining processes. Discover how to get started and which considerations to keep in mind when implementing this technique. Gain an understanding of various use cases of this approach and determine which applications best fit your needs.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Microsoft Dynamics CRM Online Case Study: High Five Sportswear]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138995?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5138995&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Network Security Issues to Avoid]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138754?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5138754&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast, Jennifer Jabbusch, infrastructure security consultant with Carolina Advanced Digital, Inc., a security integrator based in North Carolina, discusses ways to avoid five common issues when securing your network infrastructure.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How Financial Firms Can Improve Business Integration Capabilities and Increase Straight- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139102?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5139102&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units.]]>				
					</description>
					<author>
						<![CDATA[Sterling Commerce]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[E-book: Smart Data Management: 5 ways to improve DBA Efficiency]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140188?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5140188&amp;c=CORE</link>
					<description>
						<![CDATA[ Applications, services and processes continue to proliferate, and there is never enough staff on hand.  Database Administrators have to find more ways to work smarter and not harder.  This e-book highlights five tips to help DBAs build new levels of efficiency and productivity.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 29 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Getting Virtualization Right: Five Virtualization Rules Every Organization Must Know]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140440?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5140440&amp;c=CORE</link>
					<description>
						<![CDATA[ HP has a long and proud tradition of partnering with technology leaders to help ensure success in both good economies and bad. This paper provides
practical advice and insight into the rules these leaders followed to realize the full potential of virtualization.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sat, 25 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Making Interactions More Intelligent Across All Channels in the Retail Finance Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137514?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5137514&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Reasons Why You Need Citrix Essentials for Hyper &amp; #45;V Now]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137420?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5137420&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores common challenges associated with server virtualization deployments and the ways Citrix Essentials for Hyper-V together with Windows Server 2008 Hyper-V and Microsoft System Center Virtual Machine Manager can help organizations maximize the value of server virtualization.]]>				
					</description>
					<author>
						<![CDATA[Citrix]]>				
					</author>
					<pubDate>
						Mon, 20 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expanding BI &apos; s role by including Predictive Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136792?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5136792&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s economic downturn, organizations are looking for ways to improve the way they do business, to keep ahead of the competition, and to grow revenue. With reduced funding for new initiatives, it can be difficult to meet these objectives. Read on to learn how expanding your business intelligence with predictive analysis can help.]]>				
					</description>
					<author>
						<![CDATA[SAP BusinessObjects]]>				
					</author>
					<pubDate>
						Fri, 19 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Organizational Performance Management Through Pervasive Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136780?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5136780&amp;c=CORE</link>
					<description>
						<![CDATA[ Evidence of the competitive value of business intelligence (BI) and analytics solutions is growing. This IDC white paper discusses the growing body of evidence suggesting a direct link between investment in business analytics solutions and organizational performance.]]>				
					</description>
					<author>
						<![CDATA[SAP BusinessObjects]]>				
					</author>
					<pubDate>
						Fri, 19 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Requirements for Greater Efficiency During IT Failures]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139608?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5139608&amp;c=CORE</link>
					<description>
						<![CDATA[ For many companies, the upside to a down economy is an opportunity to consolidate IT operations.  Read this white paper for five requirements to attain greater IT efficiency.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Thu, 18 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Steps to Gaining Control and Managing Complexity in the Data Center through Service  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136626?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5136626&amp;c=CORE</link>
					<description>
						<![CDATA[ Automating your data center can improve operational efficiency and give you control over service quality, security, and business agility, while simultaneously reducing risk and costs. Learn how five simple steps can help you chart your course to automation and show you how to develop a deliberate and well-planned incremental approach.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How Outsourcing Drives Business Process Improvements]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136814?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5136814&amp;c=CORE</link>
					<description>
						<![CDATA[ More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.]]>				
					</description>
					<author>
						<![CDATA[CompuCom Systems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top Five Security Best Practices for your Web Gateway in 2009]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135831?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5135831&amp;c=CORE</link>
					<description>
						<![CDATA[ Online security will remain a top concern for both individuals and corporations throughout the year - and beyond. In this white paper you will explore 5 ways to protect your vital data from increasingly sophisticated malware and network attacks.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Fri, 15 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Relationship Management: The Winning Strategy in a Challenging Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139167?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5139167&amp;c=CORE</link>
					<description>
						<![CDATA[ In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 08 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[FalconStor Customer, Chris Watkis from Grey Healthcare Group, wins Best Practices in  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134667?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5134667&amp;c=CORE</link>
					<description>
						<![CDATA[ Chris Watkis, IT Director of Grey Healthcare Group wins the Best Practices in Storage Award at the 2008 Tech Forum Conference. Grey Healthcare Group, one of the world&apos;s top five healthcare communications companies, leverages FalconStor VTL with Deduplication to improve backup and recovery performance, optimize their storage environment, and..]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Tue, 31 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Steps To Effective Corporate Governance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133725?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5133725&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper takes a look at the importance of corporate governance in today&apos;s context, some best practices that companies can adopt in this area for effective corporate governance and, more specifically, lays out 5 important steps to effective corporate governance.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Fri, 27 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133538?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5133538&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper makes the case for using predictive analytics to drive organic growth&amp;#44; and gives two different methods for measuring financial return.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133574?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5133574&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy.  This guide provides insight to help you take a more customer-centric view of your business.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using enterprise architecture to develop a blueprint for improving your energy efficiency  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136104?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5136104&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 31 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Red Hat Continues To Redefine SOA: Simple. Open. Affordable]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137398?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5137398&amp;c=CORE</link>
					<description>
						<![CDATA[ Despite the significant progress made with open standards in the industry, most SOA platforms are delivered with many proprietary, closed extensions that focus on customer lock-in more than automation of the value chain.  Red Hat believes there is a better way. We redefine SOA to be simple, open, and affordable.]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Thu, 30 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ITIL &amp; #174; v3: What It Is and Why You Should Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100927?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=100927&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains ITIL by describing its benefits&amp;#44; where it comes from&amp;#44; why you need to know about it&amp;#44; which types of IT organization can benefit from using it&amp;#44; and how to get started.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sat, 11 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[E-book: The Top 5 IT Budget Killers (and How You Can Fight Back)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100718?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=100718&amp;c=CORE</link>
					<description>
						<![CDATA[ This e&amp;#45;book by IBM&amp;#44; will introduce you to the five big IT budget killers and some of the best ways to knock them out.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 03 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Myths of Agile Development]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100944?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=100944&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, you will gain insight into five myths commonly associated with agile development. Explore what agile development is in reality, what it is not, and the true benefits of transitioning to agile methods in your organization.]]>				
					</description>
					<author>
						<![CDATA[VersionOne Inc.]]>				
					</author>
					<pubDate>
						Fri, 26 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Differentiating With Technical Support, a JBoss Customer Support Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136200?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5136200&amp;c=CORE</link>
					<description>
						<![CDATA[ Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top 5 Best Practices for Creating Effective Campaign Dashboards]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97039?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=97039&amp;c=CORE</link>
					<description>
						<![CDATA[ We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign&amp;#44; customer&amp;#44; advertising and/or branding information needed to achieve marketing objectives.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136892?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5136892&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Sales Productivity: An Opportunity for Sales and IT Leadership]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138215?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5138215&amp;c=CORE</link>
					<description>
						<![CDATA[ The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five CIO Challenges Addressed by Better Change Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136092?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5136092&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&amp;#39;s fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140909?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5140909&amp;c=CORE</link>
					<description>
						<![CDATA[ Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft&amp;reg; Office Live Meeting was adopted.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Microsoft Dynamics RoleTailored Business Productivity: &quot; Software Designed for Your People &quot;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138225?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Five Ways To Improve Customer Service&amp;n=5138225&amp;c=CORE</link>
					<description>
						<![CDATA[ By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it&apos;s reflected in this software.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Five%20Ways%20To%20Improve%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
					
			</channel>
		</rss>
	