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	Free Customer Service Mission Statements Software  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[BMC SQL Performance for DB2: A Review of the Potential Return on Investment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141218?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5141218&amp;c=CORE</link>
					<description>
						<![CDATA[ The ever present demand to maximise the value delivered by business-critical applications requires that we optimise the use of all the resources that execute and manage them. BMC Software is one of the major vendors offering such support and has a highly regarded set of solutions collectively called BMC SQL Performance for DB2.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[EVault Software: The most advanced solution for online data backup and recovery]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140993?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5140993&amp;c=CORE</link>
					<description>
						<![CDATA[ EVault Software is a proven, reliable, disk-to-disk backup and recovery solution trusted by customers globally to protect mission-critical data and keep their businesses running. Advanced, patented technology ensures that you can securely protect a growing, heterogeneous and geographically dispersed network using one simple solution.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Fri, 13 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[EtherScope Analyzer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140701?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5140701&amp;c=CORE</link>
					<description>
						<![CDATA[ First responders to network emergencies rely on the EtherScope Series II Network Assistant when it&apos;s time for action -- a handheld network analyzer combining essential tools that help network professionals quickly solve the wide range of problems they encounter. Take advantage of our free 5-day trial. Click “View Now” to request your free trial.]]>				
					</description>
					<author>
						<![CDATA[Fluke Networks]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139410?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5139410&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[InstallShield 2010 Premier Edition Download - &lt; i &gt; Free Trial! &lt; /i &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140465?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5140465&amp;c=CORE</link>
					<description>
						<![CDATA[ Software installation failures frustrate customers and increase a software company&apos;s support costs. But the more complex your application&apos;s installation requirements, the more difficult it is to build a reliable, professional installer.]]>				
					</description>
					<author>
						<![CDATA[Flexera Software]]>				
					</author>
					<pubDate>
						Wed, 28 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Case Study: DaimlerChrysler South Africa - Migrating Mission Critical Application Achieving ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140406?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5140406&amp;c=CORE</link>
					<description>
						<![CDATA[ In October 2003, DaimlerChrysler South Africa decided that significant cost savings could be achieved by migrating its mission critical systems onto a contemporary low cost platform and in the process remove the mainframe. This case study presents the challenges the company faced as well as the solution and benefits achieved.]]>				
					</description>
					<author>
						<![CDATA[Micro Focus, Ltd]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Metro Atlanta YMCA Better Aligns its Mission, Member Engagement, and Marketing  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140186?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5140186&amp;c=CORE</link>
					<description>
						<![CDATA[ In an attempt to tailor and more effectively promote its programs, the Metro Atlanta YMCA turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with features that included automated dashboards and adhoc reporting at a fair price. Read on to learn the benefits YMCA experienced when they switched to Birst.]]>				
					</description>
					<author>
						<![CDATA[Birst]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Investlink Taps Business Objects for Fast, Flexible, and Scalable Reporting]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140070?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5140070&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how Investlink used SAP BusinessObjects tools to enable third-party administrators who work with investment advisors and plan sponsors to build and change statements on an ad hoc basis.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 12 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Chapter 3: SaaS on the Rise, but Does It Deliver?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139923?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5139923&amp;c=CORE</link>
					<description>
						<![CDATA[ The emergence of Software as a Service-based applications has enabled organizations to get new applications up and running quickly and cheaply, saving resources for mission-critical tasks.]]>				
					</description>
					<author>
						<![CDATA[SearchCRM]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Deploying and Protecting Microsoft Applications with Dell Equallogic and Vmware vSphere 4.0 ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139489?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5139489&amp;c=CORE</link>
					<description>
						<![CDATA[ Dell’s enterprise solutions, including EqualLogic iSCSI SANs, PowerEdge Virtualization Servers and Global Infrastructure Consulting Services (GICS) can help organizations confidently deploy, manage and protect their Tier-1 Microsoft® applications within a VMware vSphere environment.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Wed, 23 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Making the Case for SAP Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139002?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5139002&amp;c=CORE</link>
					<description>
						<![CDATA[ In this videocast, learn how SAP customers are getting started with virtualization technology, and find out why some companies are virtualizing mission-critical SAP applications.]]>				
					</description>
					<author>
						<![CDATA[Arrow ECS HP Group and Intel]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Remote Support Center Solution - &lt; b &gt; &lt; i &gt; 30 Day Free Trial! &lt; /i &gt; &lt; /b &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138863?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5138863&amp;c=CORE</link>
					<description>
						<![CDATA[ Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as &quot;merely a trend&quot; has now become the norm.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Help Desk Authority Professional Edition &amp; #45; &lt; i/ &gt; 30 Day Free Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138861?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5138861&amp;c=CORE</link>
					<description>
						<![CDATA[ How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Networking and Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138818?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5138818&amp;c=CORE</link>
					<description>
						<![CDATA[ In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[PODCAST: Break free from high application costs and application backlog with Enterprise Mashups]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138572?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5138572&amp;c=CORE</link>
					<description>
						<![CDATA[ Come learn best practices for getting started with enterprise mashups and lowering application costs in this information-packed podcast.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 28 Aug 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Protecting Essential Information: Securing the Foundation of the Internet Business Platform]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138220?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5138220&amp;c=CORE</link>
					<description>
						<![CDATA[ The requirements for Web security, email security, and data loss prevention have changed. Read on to learn where and why traditional approaches fail; how accuracy and context drive effective information-focused security; and what to do to protect essential information and say yes to business processes that take advantage of Web 2.0.]]>				
					</description>
					<author>
						<![CDATA[Websense, Inc.]]>				
					</author>
					<pubDate>
						Tue, 18 Aug 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Building Mission Critical Aerospace and Defense systems with IBM Rational Quality  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137894?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5137894&amp;c=CORE</link>
					<description>
						<![CDATA[ Start smart: get powerful techniques to improve your mission critical systems and product development process by viewing the On Demand Webcast, Building Mission Critical Aerospace and Defense systems with IBM Rational Quality Management Products.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 05 Aug 2009 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Consolidate Management Software and Reduce Cost]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137617?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5137617&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast explores a phased approach to consolidating application management solutions, aligning IT infrastructure with business needs and reducing costs.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Mon, 27 Jul 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[WhatsUp Gold Premium Edition &amp; #45; &lt; i &gt; Free Trial! &lt; /i &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137035?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5137035&amp;c=CORE</link>
					<description>
						<![CDATA[ Increasing network availability, measuring network QoS, optimizing bandwidth utilization, documenting network infrastructure, improved application availability and keeping employees productive, customers happy and the business running.]]>				
					</description>
					<author>
						<![CDATA[Ipswitch WhatsUp Gold]]>				
					</author>
					<pubDate>
						Mon, 06 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Self-Service That Really Serves]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136445?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5136445&amp;c=CORE</link>
					<description>
						<![CDATA[ To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Financial Close: Optimizing Performance and Driving Financial Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136322?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5136322&amp;c=CORE</link>
					<description>
						<![CDATA[ The term &quot;financial close&quot; describes a corporation&amp;#39;s ability to complete its
accounting cycles and produce financial statements for internal management and external legal reporting. This paper identifies solutions to help organizations improve and sustain their close times and address the challenges associated with automating internal controls]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Find, Qualify, and Close More Business Faster With a Free Trial of ZoomInfo]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135926?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5135926&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of ZoomInfo.]]>				
					</description>
					<author>
						<![CDATA[ZoomInfo]]>				
					</author>
					<pubDate>
						Tue, 19 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Embarcadero &amp; #174; DB Optimizer &amp; #153;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135769?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5135769&amp;c=CORE</link>
					<description>
						<![CDATA[ Poor performing SQL code is costly in terms of dollars and customer satisfaction.  Discovering performance bottlenecks once they&amp;#39;re in production is costly.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 14 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Wolf Organization: Building Materials Supplier Selects AventX to Fax from SAP]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135626?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5135626&amp;c=CORE</link>
					<description>
						<![CDATA[ Prior to The Wolf Organization&apos;s move of SAP to production in 2000, the company spent significant time and resources on manually faxing and mailing approximately 5,000 invoices per week.  They chose AventX Connector for SAP ERP for automating the fax delivery of purchase orders, invoices, and acknowledgements.  Read more about their experiences.]]>				
					</description>
					<author>
						<![CDATA[STR Software]]>				
					</author>
					<pubDate>
						Fri, 08 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Managed Services Delivery: From Packets to Applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136914?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5136914&amp;c=CORE</link>
					<description>
						<![CDATA[ Check out this brief analyst report to learn how a comprehensive up-the-stack approach supports today&apos;s mission-critical enterprise networks and provides reliable, rapid response times for network-centric business practices and applications on a 24/7 basis.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Wed, 29 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135356?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5135356&amp;c=CORE</link>
					<description>
						<![CDATA[ Leadership teams in today&apos;s strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 27 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BMC MAXM Database Advisor for IMS: Two Minute Explainer Video]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135303?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5135303&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this two minute explainer Video of BMC&amp;#39;s MAXM Database advisor solution that watches over your mission critical IMS databases with all the knowledge and experience of a trained DBA built into a graphical user interface.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 24 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Security Explorer for Exchange Version 7.0.2 - &lt; i/ &gt; 30-Day Free Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134918?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5134918&amp;c=CORE</link>
					<description>
						<![CDATA[ Financial records, human resource data, customer profiles and more are just a few of the content types that could get in the wrong hands if the appropriate security controls are not in place.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ChangeAuditor for Exchange &amp; #45; Critical change Alert - &lt; i/ &gt; Free Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134902?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5134902&amp;c=CORE</link>
					<description>
						<![CDATA[ Exchange is part of your mission-critical infrastructure. And you need to find a way to be notified, in real-time, of critical changes to your Windows based infrastructure. ChangeAuditor for Exchange is the answer.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ChangeAuditor for Active Directory - &lt; i/ &gt; Free Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134972?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5134972&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft Active Directory, File Systems and Exchange are part of your mission-critical infrastructure. And you need to find a way to be notified, in real-time, of critical changes to your Windows based infrastructure. ChangeAuditor is the answer.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Lower Total Cost of Ownership for Mission Critical Applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139342?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5139342&amp;c=CORE</link>
					<description>
						<![CDATA[ As companies seek to lower their total cost of ownership, adopt more standards oriented platforms, and leverage existing IT assets while not compromising on the mission critical nature of their business applications, Oracle Tuxedo emerges as the platform of choice.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enhance Customer Loyalty through Higher Responsiveness]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139345?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5139345&amp;c=CORE</link>
					<description>
						<![CDATA[ The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Communications Transformation: Transportation, Energy, and the Public Sector]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134510?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5134510&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will provide insight into: a- the communications requirements of three specific industry segments (transportation, energy and the public sector), b- best practices to deliver the services and manage the projects efficiently, and c- innovative solutions and strategies deployed by these industry segments.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Thu, 26 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Effective Strategies for Capturing the Voice of the Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135495?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5135495&amp;c=CORE</link>
					<description>
						<![CDATA[ This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 12 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[What is Your Sales Strategy for Today &apos; s Challenging Market?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132115?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5132115&amp;c=CORE</link>
					<description>
						<![CDATA[ This study measures the effects of today&apos;s economy on sales organizations and found that the mainstream response to the challenge of selling through today&apos;s economy to be generally off target.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[SAP Provides a Central Hub for Managing Interfaces &amp; Web Services for Largest NA Oil  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132077?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5132077&amp;c=CORE</link>
					<description>
						<![CDATA[ Valero Energy Corporation selected SAP because of its ability to provide a central hub for managing all interfaces and Web services, power to serve as a single integration &amp; development platform for nearly all of Valero&apos;s business, capability to integrate SAP and non-SAP software systems, and support for synchronous &amp; asynchronous messaging.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Extreme Performance, Predictable Scalability, and Continuous Availability for Mission- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139029?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5139029&amp;c=CORE</link>
					<description>
						<![CDATA[ This free white paper details key steps for achieving a superior data management strategy—a ‘must have’ capability for applications to operate with extreme, predictable performance and scalability.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 18 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139101?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5139101&amp;c=CORE</link>
					<description>
						<![CDATA[ Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them.  This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach.]]>				
					</description>
					<author>
						<![CDATA[Dorado Software]]>				
					</author>
					<pubDate>
						Mon, 10 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Free%20Customer%20Service%20Mission%20Statements%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Mission-Critical Java]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139023?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5139023&amp;c=CORE</link>
					<description>
						<![CDATA[ Technology barriers have prevented enterprises from adopting Java-based approaches for mission critical applications with extreme and predictable computing needs. However, recent advances throughout the entire Java stack have overcome these barriers to position Java to power the next generation of enterprise computing.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 23 Oct 2008 00:00:00 EDT				
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					<![CDATA[SUN SPARC &amp; reg; ENTERPRISE T5440 SERVER ARCHITECTURE]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136230?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5136230&amp;c=CORE</link>
					<description>
						<![CDATA[ Employing UltraSPARC&amp;reg; T2 Plus processors - an evolution of the industry&apos;s first massively threaded systems on a Chip (SoC) - the Sun SPARC&amp;reg; Enterprise T5440 server offers breakthrough performance and energy efficiency to drive Web 2.0 infrastructure and address other demanding datacenter challenges.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Road Map for Delivering BI Publisher Documents from Oracle EBS: A Guide to the Automated  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99965?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=99965&amp;c=CORE</link>
					<description>
						<![CDATA[ This document is designed to be a guide to the Oracle E-Business Suite. It is intended to educate users, developers, managers, and executives of companies using Oracle E-Business Suite to automate and maintain the distribution of business documents]]>				
					</description>
					<author>
						<![CDATA[STR Software]]>				
					</author>
					<pubDate>
						Tue, 09 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Deterministic Garbage Collection: Unleash the Power of Java with Oracle JRockit Real Time]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139041?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5139041&amp;c=CORE</link>
					<description>
						<![CDATA[ This free white paper demonstrates how Java can be successfully deployed for real-time applications that were previously off-limits.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 21 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VUE Software: Enterprise Incentive Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96667?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=96667&amp;c=CORE</link>
					<description>
						<![CDATA[ VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.]]>				
					</description>
					<author>
						<![CDATA[CSSI]]>				
					</author>
					<pubDate>
						Fri, 16 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91608?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=91608&amp;c=CORE</link>
					<description>
						<![CDATA[ Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[WebFOCUS Business Intelligence Application Development &amp; Deployment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/12665?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=12665&amp;c=CORE</link>
					<description>
						<![CDATA[ WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Mon, 30 Jul 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[A New Mandate for IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93348?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=93348&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=93607&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes the concept of &amp;#8220;CRM without compromise&amp;#44;&amp;#8221; elucidating how organizations can maximize their results by taking a more structured&amp;#44; holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Migrating Millions to IP: A Mission Impossible &amp; #63; Not with a Migration Control Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136571?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Free Customer Service Mission Statements Software&amp;n=5136571&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes the key business drivers for the creation and operation of the MCC&amp;#44; the critical functions of the MCC&amp;#44; and the basic principles for establishing an effective MCC organization.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
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