Help Desk Heat Implementation - KnowledgeStorm

Top 10 Most Overlooked Causes of Trouble in a Cisco Network

Global Knowledge — Thu, 05 Nov 2009 00:00:00 EST

This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

Managing the Amazon Elastic Compute Cloud with CA

CA — Fri, 30 Oct 2009 00:00:00 EDT

Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.

Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free ...

BMC Software, Inc — Thu, 29 Oct 2009 00:00:00 EDT

Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for ...

NTR Global — Thu, 29 Oct 2009 00:00:00 EDT

Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

NTR Global — Thu, 29 Oct 2009 00:00:00 EDT

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) ...

BoxTone — Thu, 08 Oct 2009 00:00:00 EDT

In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.

Enterprise Single Sign-On The Holy Grail of Computing

Quest Software — Fri, 02 Oct 2009 00:00:00 EDT

In today's enterprise, IT managers are faced with the growing challenge of keeping track of multiple passwords and system identities. In this document, we'll discuss how Quest approaches enterprise single sign-on and a unique solution that addresses nearly all facets of the challenges.

Delivering Identity Management Results in 30 Days

Oracle Corporation — Tue, 29 Sep 2009 00:00:00 EDT

Learn how organizations like yours are leveraging identity management solutions and designing implementations to accelerate their time to value and achieve their security, compliance and IT cost savings goals today.

VI Service Desk Version 4.0.1 - Free 30 Day Trial!

Velocity Integrations Software, Inc. — Fri, 18 Sep 2009 00:00:00 EDT

VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.

Virtual Desktop Management: Reducing Infrastructure Costs

HP, Vmware and AMD — Thu, 17 Sep 2009 00:00:00 EDT

This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent.

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