<?xml version="1.0" encoding="UTF-8" ?>
			<rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"
						xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
			<channel>
			<title>
	Help Desk Model  - KnowledgeStorm
			</title>
			<link>http://www.knowledgestorm.com</link>
			<description>
	KnowledgeStorm
			</description>
			<language>
	en-us			
			</language>
			<copyright>
	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
			</copyright>
	<generator><![CDATA[KnowledgeStorm proprietary,
serverName = 'rsssearch.knowledgestorm.com'
hostName = (appatl2)
classLoader.hashCode = (154394489)
]]></generator>		
			<lastBuildDate>
	Fri, 05 Sep 2008 00:00:00 EDT				
			</lastBuildDate>
			<ttl>
	60				
			</ttl>
	
			<item>					
					<title>
					<![CDATA[Desktop Delivery: Making Desktop Virtualization Work]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99333?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=99333&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper discusses Desktop Virtualization and the impact on desktop management. It explores the challenges for desktop management in a pre-Desktop Virtualization world and issues that are not well addressed by Desktop Virtualization.]]>				
					</description>
					<author>
						<![CDATA[Citrix]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Case Study: Ennis Knupp + Associates]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98828?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=98828&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[North Shore Medical Center Provides Better Support with AMD Processor-based Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98836?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=98836&amp;c=CORE</link>
					<description>
						<![CDATA[ Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.]]>				
					</description>
					<author>
						<![CDATA[VMware, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[On Demand Remote Desktop Support Trial]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98840?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=98840&amp;c=CORE</link>
					<description>
						<![CDATA[ Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Remote Support and Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98141?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=98141&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Calculate the ROI of Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98143?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=98143&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How Does Your IT Help Desk Measure Up?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98147?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=98147&amp;c=CORE</link>
					<description>
						<![CDATA[ Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98148?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=98148&amp;c=CORE</link>
					<description>
						<![CDATA[ View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Case Study: Children’s Memorial Hospital]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98591?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=98591&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Leadership Strategy: How to Provide World-Class Help Desk Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98149?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=98149&amp;c=CORE</link>
					<description>
						<![CDATA[ Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk Warning Signs: Is it Time to Consider Outsourcing?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93069?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=93069&amp;c=CORE</link>
					<description>
						<![CDATA[ There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, &quot;Danger ahead!&quot; Learn the signs that signify when it might be time to consider an outsourced support solution.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top 10 Log Management: A Guide to Evaluating and Selecting a Log Management Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97233?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=97233&amp;c=CORE</link>
					<description>
						<![CDATA[ Compiled directly from the experiences of ArcSight customers, this list of evaluation best practices should assist organizations in making the right choice for their log management needs.]]>				
					</description>
					<author>
						<![CDATA[ArcSight, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Home Agents]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96992?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=96992&amp;c=CORE</link>
					<description>
						<![CDATA[ Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes.  This white paper contains best practices for developing a Home Agents program.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Remote Support Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96807?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=96807&amp;c=CORE</link>
					<description>
						<![CDATA[ GoToAssist is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve support incidents and overall ease of use.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 22 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView IT HelpDesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95023?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=95023&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Tue, 20 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Many Faces of Single Sign On]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96643?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=96643&amp;c=CORE</link>
					<description>
						<![CDATA[ Single sign-on is an example of something that everybody wants, but nobody ever really totally achieves.]]>				
					</description>
					<author>
						<![CDATA[Quest Software, Inc]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Thirty-One Best Practices for the Service Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96799?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=96799&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Aldon Community Manager - Requirements Management &amp; Incident]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96082?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=96082&amp;c=CORE</link>
					<description>
						<![CDATA[ Aldon Community Manager is a Web-based requirements and incident management solution. Aldon Community Manager monitors change requests, manages approvals, associates requirements and projects, and provides workflow templates and essential infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Aldon.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Forrester Wave: Service Desk Management Tools, Q2 2008]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96144?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=96144&amp;c=CORE</link>
					<description>
						<![CDATA[ This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Mon, 07 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BMC Software Case Study: Using Source Code Analysis for Greater Software Quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95922?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=95922&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper details a BMC case study, in which the business successfully implemented automated source code analysis for enhanced software quality and security.]]>				
					</description>
					<author>
						<![CDATA[Klocwork.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Automating and Optimizing Service Desk Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95681?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=95681&amp;c=CORE</link>
					<description>
						<![CDATA[ The service desk is the first line of defense for reacting to IT issues, yet most organizations haven&apos;t designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...]]>				
					</description>
					<author>
						<![CDATA[Kaseya]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Support solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95018?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=95018&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95017?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=95017&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation&apos;s unique business processes and workflow requirements.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara® FootPrints Change Management: Solutions for Automating and Managing Change]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95365?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=95365&amp;c=CORE</link>
					<description>
						<![CDATA[ View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[5 Challenges to Effectively Managing Your Remote Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95096?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=95096&amp;c=CORE</link>
					<description>
						<![CDATA[ In evaluating solutions that address the challenges raised in this brief, there are two primary areas of consideration: the capabilities of the solution, and the deployment and ongoing ease of use of the solution.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara® Track-It! 8 Overview Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95366?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=95366&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Stopping Spam and Other E-Mail Threats]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93991?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=93991&amp;c=CORE</link>
					<description>
						<![CDATA[ Spam and other e-mail scams are costing American business $10 billion annually in lost productivity, wasted IT resources, and help desk costs.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93565?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=93565&amp;c=CORE</link>
					<description>
						<![CDATA[ Let&apos;s examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Truth About Outsourcing Help Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93070?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=93070&amp;c=CORE</link>
					<description>
						<![CDATA[ There are many &quot;myths&quot; that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let’s take a closer look at ten common myths about help desk outsourcing, as well as the truths behind them.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HelpConnection.NET - .NET Help Desk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91493?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=91493&amp;c=CORE</link>
					<description>
						<![CDATA[ The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Tue, 16 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HelpConnection.NET Solution Trial Version .NET Help Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91491?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=91491&amp;c=CORE</link>
					<description>
						<![CDATA[ We&apos;re sure that you&apos;ll want to see and feel the HelpConnection.NET solution for yourself, even before you request a free trial version. So, we have prepared an online demo for you to try out. So go for it, test all you want!]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView 5-Free Program - Issue Tracking, Workflow, and Process Platform]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/90635?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=90635&amp;c=CORE</link>
					<description>
						<![CDATA[ Register now and start using ExtraView for free. This is not a trial version; this is the same issue tracking system used by many Fortune 1000 companies. There are no hidden &quot;gotcha&apos;s&quot;. Use your fully functional ExtraView site for up to five users free of charge, with no time limit.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent -  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89796?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=89796&amp;c=CORE</link>
					<description>
						<![CDATA[ The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Apply the ITIL Framework with Confidence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87615?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=87615&amp;c=CORE</link>
					<description>
						<![CDATA[ ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering services that are based on efficient principles and adequately fulfilling business requirements. With the ITIL framework, IT fulfills the promise of the profit generator instead of being seen as a cost burden.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Fri, 02 Mar 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Apply ITIL Best Practices with Confidence Using TechExcel Service Suite for Asset  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86063?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=86063&amp;c=CORE</link>
					<description>
						<![CDATA[ This complimentary webcast details the new features and benefits of TechExcel Service Suite, the newest version of our Asset Management, Service Desk and CRM solution, enabling you to meet critical ITIL initiatives.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Dec 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[State of IT Outsourcing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85427?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=85427&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing some of the IT Portfolio remains a direction that a majority of companies will continue to invest in as part of their overall smartsourcing or strategic sourcing strategy. 
Read the results of Supportindustry.com&apos;s survey on the state of IT Outsourcing to learn more.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Sun, 01 Oct 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Control the Customer Experience - Improve Marketing, Sales, and Service Processes with  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59844?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=59844&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s extremely competitive Internet economy it is more important than ever for companies to fully embrace new technology to optimize their business processes. Find out how TechExcel&apos;s CRM incorporates The Active Customer model for the three core business groups - employees, customers, and partners.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Defect and Project Tracking - TechExcel DevTrack Integrated Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77135?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=77135&amp;c=CORE</link>
					<description>
						<![CDATA[ DevTrack is the most powerful, scalable and flexible defect and project-tracking software available. Used by development teams of all sizes, from 2 to 2000 users, DevTrack can be customized to meet the needs of any organization. This paper discusses how DevTrack was designed &amp; implemented.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increased Productivity, Decreased Cost, Happier Employees with HelpDesk Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87185?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=87185&amp;c=CORE</link>
					<description>
						<![CDATA[ Replace existing help desk software because of poor performance and an unresponsive vendor. The new software needed to be easier to use, require less administration, and cut costs. Most importantly, the new software needed to support the informational needs of managers and support staff without requiring them to learn any new technical skills.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Apr 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Supportindustry.com 2006 Service and Support Metrics Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82021?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=82021&amp;c=CORE</link>
					<description>
						<![CDATA[ In March 2006, SupportIndustry.com conducted a survey of high-level executives representing a range of industries.  The data gathered provides valuable insight into a range of issues and challenges important to service and support executives.  Read our fourth annual report covering trends in service and support.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Wed, 01 Mar 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Real-Time Field Force Optimization: Dynamic Scheduling &amp; Dispatch as SLM Best Practice]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77213?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=77213&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[LANDesk - Enterprise Desktop &amp; Security Mgmt. for North American Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/63615?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=63615&amp;c=CORE</link>
					<description>
						<![CDATA[ LANDesk® solutions were designed specifically for North American companies and empowers enterprises to centrally manage and protect desktops, servers and mobile devices through a single console. They&apos;re cost-effective, intelligent and provide IT &amp; Help Desk Managers with a rapid time to value.]]>				
					</description>
					<author>
						<![CDATA[CreekPointe]]>				
					</author>
					<pubDate>
						Wed, 31 Aug 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk: Increased Productivity, Decreased Cost, Happier Employees: First American Meets  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/76846?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=76846&amp;c=CORE</link>
					<description>
						<![CDATA[ Executives at First American realized that they were spending an enormous amount of time &amp; money maintaining help desk software that didn&apos;t meet end-user or business reporting needs. Read how TechExcel HelpDesk helped First American address these concerns &amp; save over $2 million in upgrades &amp; hardware costs, &amp; $500,000 annually on maintenance costs.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Aug 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[2005 Trends &amp; Directions in Web-Based Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/75841?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=75841&amp;c=CORE</link>
					<description>
						<![CDATA[ While there&apos;s a wealth of rich, increasingly comprehensive technologies available enabling businesses to drive toward true service and support optimization, this paper discusses the decision to deploy and across what channels should depend on a strategy based on clearly defined goals.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Wed, 01 Jun 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView Enterprise - Business Process Management Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72167?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=72167&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Enterprise is the leading Business Process Management software platform to design, execute and optimize cross-functional business processes that incorporate systems, processes and people.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Support Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72165?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=72165&amp;c=CORE</link>
					<description>
						<![CDATA[ As a leading software customer support solution for small companies to the world&apos;s largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT HelpDesk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72166?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=72166&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Leadership and Corporate Culture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/70458?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=70458&amp;c=CORE</link>
					<description>
						<![CDATA[ A key function of support leadership is creating and maintaining a successful corporate culture - and the process is much more specific and practical than defining missions and visions. This white paper examines what drives the corporate cultures of successful support operations, and seven roles that leaders play in managing these cultures.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25251?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=25251&amp;c=CORE</link>
					<description>
						<![CDATA[ TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform.  TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Wed, 03 Jul 2002 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25250?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Model&amp;n=25250&amp;c=CORE</link>
					<description>
						<![CDATA[ CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Wed, 03 Jul 2002 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help Desk Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
					
			</channel>
		</rss>
	