<?xml version="1.0" encoding="UTF-8" ?>
			<rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"
						xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
			<channel>
			<title>
	Help Desk Phone Systems  - KnowledgeStorm
			</title>
			<link>http://www.knowledgestorm.com</link>
			<description>
	KnowledgeStorm
			</description>
			<language>
	en-us			
			</language>
			<copyright>
	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
			</copyright>
	<generator><![CDATA[KnowledgeStorm proprietary,
serverName = 'rsssearch.knowledgestorm.com'
hostName = (appatl3)
classLoader.hashCode = (152608455)
]]></generator>		
			<lastBuildDate>
	Wed, 25 Nov 2009 00:00:00 EST				
			</lastBuildDate>
			<ttl>
	60				
			</ttl>
	
			<item>					
					<title>
					<![CDATA[What &apos; s new with Windows Phones]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141174?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5141174&amp;c=CORE</link>
					<description>
						<![CDATA[ In this three-part series podcast, hear from an industry expert as he discusses what&apos;s new with Windows Phones.  Uncover why Windows Phones on Exchange server is the best mix for your enterprise and key advantages of leveraging business applications through Windows Phones.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Efficient Mobile Messaging: Why Windows Phones on Exchange Server is the Best Mix for Your  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141175?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5141175&amp;c=CORE</link>
					<description>
						<![CDATA[ In this second podcast in a series of three, Augusto Valdez of Microsoft discusses the new mobile messaging features of Exchange 2010.  Specifically, Valdez highlights the ease of implementing mobile messaging with Exchange 2010 and how to secure and manage devices once they are deployed in an organization.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Key Advantages of Leveraging Business Applications through Windows Phones and How to Secure ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141176?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5141176&amp;c=CORE</link>
					<description>
						<![CDATA[ In this third podcast in a series of three, Augusto Valdez of Microsoft discusses the application advantages of Windows Mobile.  Specifically, Valdez reviews what makes Windows phones a good platform for developing mobile applications, how to go about gaining access to applications for Windows phones and how to secure applications on mobile phones.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Windows Phones and Unified Communications: How Windows Phones Combine, Email, Messaging,  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141171?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5141171&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains why unified communications is essential and why Windows&amp;reg; Phones are ideally suited to serve as the &quot;mobile connection&quot; in a unified communication environment.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Managing the Amazon Elastic Compute Cloud with CA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141186?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5141186&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139410?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5139410&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond)  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139986?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5139986&amp;c=CORE</link>
					<description>
						<![CDATA[ In this Handbook, you&apos;ll learn how Mobile User Management has emerged as the
most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.]]>				
					</description>
					<author>
						<![CDATA[BoxTone]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enterprise Single Sign-On The Holy Grail of Computing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139785?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5139785&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s enterprise, IT managers are faced with the growing challenge of keeping track of multiple passwords and system identities.
In this document, we&apos;ll discuss how Quest approaches enterprise single sign-on and a unique solution that addresses nearly all facets of the challenges.]]>				
					</description>
					<author>
						<![CDATA[Quest Software]]>				
					</author>
					<pubDate>
						Fri, 02 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Delivering Identity Management Results in 30 Days]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139654?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5139654&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how organizations like yours are leveraging identity management solutions and designing implementations to accelerate their time to value and achieve their security, compliance and IT cost savings goals today.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Tue, 29 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Legacy Tools: Not Built for Today &apos; s Helpdesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139216?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5139216&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139218?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5139218&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper features real-world examples from US enterprises on how the benefits
of keeping mobile devices functioning without interruption are felt on every
level of business.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Communications Skills for Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139215?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5139215&amp;c=CORE</link>
					<description>
						<![CDATA[ A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you&apos;ll learn from an experienced communications skills expert,  4 specific steps to help supercharge your customer relationships in an era of remote support.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Information Security Magazine - September 2009: Readers’ Choice Awards]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139190?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5139190&amp;c=CORE</link>
					<description>
						<![CDATA[ This issue of Security Information Magazine features the 2009 Readers’ Choice Awards. For the fourth consecutive year, our readers voted to determine the best security products. A record 1,721 voters participated this year, rating products in 17 different categories. There’s also a great article on the facts and myths about encryption and more.]]>				
					</description>
					<author>
						<![CDATA[Information Security Magazine]]>				
					</author>
					<pubDate>
						Tue, 15 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[eBook - The Mobile Enterprise: Taking Wireless Networking to the Next Level]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139037?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5139037&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this eBook to learn how faster, more robust 802.11n WLANs can help your business offer new mobility services to improve mobility and reduce cost through fixed-mobile convergence. Discover how unified communications applications can exploit wireless mobile connectivity to facilitate workforce collaboration and enhance productivity.]]>				
					</description>
					<author>
						<![CDATA[SearchMobileComputing]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Reduce Risk &amp; Save Money with Tokenless Two-Factor Authentication]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139013?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5139013&amp;c=CORE</link>
					<description>
						<![CDATA[ Threats continue to increase in frequency and many industry regulations require two-factor authentication. However, security tokens and other forms of authentication are inconvenient for employees and expensive. View this webcast to discover how phone-based authentication differs from security tokens and other methods of authentication.]]>				
					</description>
					<author>
						<![CDATA[PhoneFactor, Inc.]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Smart Decisions for Extraordinary Times]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138881?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5138881&amp;c=CORE</link>
					<description>
						<![CDATA[ With Microsoft Unified Communications businesses can simplify management and maximize budget and resources. You can consolidate costly third-party solutions and avoid capital investments.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Workforce Productivity Using Microsoft Dynamics CRM and Windows Mobile]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138988?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5138988&amp;c=CORE</link>
					<description>
						<![CDATA[ In this presentation, we explain how Microsoft can help your employees be more nimble, productive, and responsive to your customers by providing them with access to the critical information they need to make decisions.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Remote Support Center Solution - &lt; b &gt; &lt; i &gt; 30 Day Free Trial! &lt; /i &gt; &lt; /b &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138863?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5138863&amp;c=CORE</link>
					<description>
						<![CDATA[ Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as &quot;merely a trend&quot; has now become the norm.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk Authority Professional Edition &amp; #45; &lt; i/ &gt; 30 Day Free Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138861?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5138861&amp;c=CORE</link>
					<description>
						<![CDATA[ How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Adding Application Control to Your Security Toolbox]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139730?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5139730&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this solution guide for suggestions on how to get the most out of implementing application control in your network. After discussing the
expanding applications frontier and its impact on an enterprise, the paper defines application control and reviews the requirements it must
meet.]]>				
					</description>
					<author>
						<![CDATA[Fortinet, Inc. / Alternative Technology Group of Arrow ECS]]>				
					</author>
					<pubDate>
						Mon, 07 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Microsoft Windows 7, Dell Reduces Support Costs by 25 Percent and Time to Complete  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140304?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5140304&amp;c=CORE</link>
					<description>
						<![CDATA[ Dell is planning to upgrade its 100,000 desktop and portable computers to the Microsoft Windows 7 operating system to help reduce desktop management costs and enhance data security. Read this case study to learn how upgrading to Microsoft Windows 7 helps Dell reduce desktop management costs and enhance data security.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Case Study: Manchester College Replaces a Failing Voicemail and Phone System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138849?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5138849&amp;c=CORE</link>
					<description>
						<![CDATA[ Manchester College had phone and voicemail systems that had outlived their life expectancy.  CDW implemented an advanced unified communications system that brought their phone and voicemail into the 21st century.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Employee Productivity with Cisco &amp; #174; Unified Mobility]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138561?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5138561&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will focus on discovering and implementing Cisco&apos;s Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Thu, 27 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances &amp; #153;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138517?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5138517&amp;c=CORE</link>
					<description>
						<![CDATA[ PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.]]>				
					</description>
					<author>
						<![CDATA[PistolStar, Inc.]]>				
					</author>
					<pubDate>
						Wed, 26 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Get Ahead with a Business Communications Network]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138154?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5138154&amp;c=CORE</link>
					<description>
						<![CDATA[ Even the smallest business can live large with a business communications system from Cisco. Why switch to a small business communications system from Cisco? Because when you combine voice, video, and data in a single network, you can cut costs and get more done.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 14 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Why You Should Take a Holistic Approach to ITIL and Service Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136712?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5136712&amp;c=CORE</link>
					<description>
						<![CDATA[ In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality?  Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach.  This paper discusses the importance of taking a unified approach to service support management and...]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Crossing the Chasm Between the Service Desk and Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136624?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5136624&amp;c=CORE</link>
					<description>
						<![CDATA[ IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Desk Consolidation Cuts Costs and Increases Service Quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136662?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5136662&amp;c=CORE</link>
					<description>
						<![CDATA[ The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Track It! &amp; #45; Change Management Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136371?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5136371&amp;c=CORE</link>
					<description>
						<![CDATA[ The Numara Track It! helpdesk/ asset management solution offers a fully integrated &amp;#147;Change Management&amp;#148; module that provides flexibility for seamless upgrades of services &amp;#45; hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Software Webinar &amp; #45; Track It!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136368?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5136368&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webinar to get an overview of Numara&amp;#39;s Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Voice over Internet Protocol (VoIP) Phone Hardening-- Part I]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135470?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5135470&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Desktop Authority Password Self-Service Version 4.1.1]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134890?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5134890&amp;c=CORE</link>
					<description>
						<![CDATA[ Desktop Authority&amp;#174; Password Self-Service&amp;#153; provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Analyzing the Total Cost of a Global Service Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136809?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5136809&amp;c=CORE</link>
					<description>
						<![CDATA[ Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom&apos;s Service Desk solution.]]>				
					</description>
					<author>
						<![CDATA[CompuCom Systems, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk vs. Service Desk: Which One is Right for You]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135216?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5135216&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended to help support center managers self-assess their center&apos;s primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Thu, 05 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Integrating IP Address Management for Real-time Data and Services Delivery with Central  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133750?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5133750&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.]]>				
					</description>
					<author>
						<![CDATA[Infoblox]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Human Machine Interface (HMI)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96430?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=96430&amp;c=CORE</link>
					<description>
						<![CDATA[ C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco IP Phone Features]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133219?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5133219&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains various features (Softkeys) available to the phone while in a call state.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Becoming Proactive In Application Performance Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136532?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5136532&amp;c=CORE</link>
					<description>
						<![CDATA[ Poor application performance results in significant financial losses for most companies. Find out why, and more importantly how to avoid these losses by moving toward proactive application performance management, in this research from Forrester Consulting commissioned by Compuware.]]>				
					</description>
					<author>
						<![CDATA[Compuware Corporation]]>				
					</author>
					<pubDate>
						Fri, 09 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Practical and Flexible IT Service Management for the Real World]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131453?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5131453&amp;c=CORE</link>
					<description>
						<![CDATA[ This webinar will show you why Numara&amp;#174; FootPrints&amp;#174; 9&amp;#44; a highly flexible and practical service desk solution&amp;#44; is the best value in the service desk market today.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Tue, 06 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Switching Essentials: An Introduction to Network Switching]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100936?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=100936&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, we will address the basics of this Layer 2 technology and help you get your network switch up and running. For our examples, we will use Cisco&apos;s 2950 switch.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sat, 11 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[North Shore Medical Center Provides Better Support with AMD Processor &amp; #45;based Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139200?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5139200&amp;c=CORE</link>
					<description>
						<![CDATA[ Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Accelerate ITIL Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94638?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=94638&amp;c=CORE</link>
					<description>
						<![CDATA[ In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.]]>				
					</description>
					<author>
						<![CDATA[Bomgar Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara &amp; #174; FootPrints Change Management: Solutions for Automating and Managing Change]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95365?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=95365&amp;c=CORE</link>
					<description>
						<![CDATA[ View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Drive Business Processes: Achieving the &quot; Last Mile &quot; of Business Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137482?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=5137482&amp;c=CORE</link>
					<description>
						<![CDATA[ Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Web Lead Evaluation and Scoring Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/81879?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Phone Systems&amp;n=81879&amp;c=CORE</link>
					<description>
						<![CDATA[ KnowledgeStorm and The Artemis Group conducted an in-depth analysis of 15,452 Web leads generated by KnowledgeStorm. The objective of this study was to identify characteristics of Web leads that maximize sales opportunities and to debunk myths around what makes a good sales lead.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Thu, 06 Apr 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Phone%20Systems/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
					
			</channel>
		</rss>
	