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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[SUN SYSTEMS FOR ENTERPRISE 2.0 WITH ORACLE]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140892?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5140892&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprises today are seeking new communication technologies, such as wikis, blogs, and forums, to improve communication and collaboration and increase employee productivity.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Wed, 11 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Top 10 Most Overlooked Causes of Trouble in a Cisco Network]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140735?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5140735&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Managing the Amazon Elastic Compute Cloud with CA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141186?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5141186&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139410?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139410&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond)  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139986?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139986&amp;c=CORE</link>
					<description>
						<![CDATA[ In this Handbook, you&apos;ll learn how Mobile User Management has emerged as the
most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.]]>				
					</description>
					<author>
						<![CDATA[BoxTone]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improve Server Configuration Control: Meet PCI Quickly and Without Added Staff]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139863?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139863&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to learn how Tripwire provided this subscription billing service company achieve broad PCI compliance and helped them become proactive in handling security and compliance issues.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Achieving GLBA Compliance with Red Hat Enterprise Virtualization for Desktops]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139862?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139862&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will illustrate how Red Hat Enterprise Virtualization for Desktops can help organizations comply with specific GLBA mandates while increasing overall efficiency and agility.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Enterprise Single Sign-On The Holy Grail of Computing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139785?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139785&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s enterprise, IT managers are faced with the growing challenge of keeping track of multiple passwords and system identities.
In this document, we&apos;ll discuss how Quest approaches enterprise single sign-on and a unique solution that addresses nearly all facets of the challenges.]]>				
					</description>
					<author>
						<![CDATA[Quest Software]]>				
					</author>
					<pubDate>
						Fri, 02 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Delivering Identity Management Results in 30 Days]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139654?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139654&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how organizations like yours are leveraging identity management solutions and designing implementations to accelerate their time to value and achieve their security, compliance and IT cost savings goals today.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Tue, 29 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Virtual Desktop Management: Reducing Infrastructure Costs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139255?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139255&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Legacy Tools: Not Built for Today &apos; s Helpdesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139216?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139216&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139218?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139218&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper features real-world examples from US enterprises on how the benefits
of keeping mobile devices functioning without interruption are felt on every
level of business.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Communications Skills for Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139215?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139215&amp;c=CORE</link>
					<description>
						<![CDATA[ A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you&apos;ll learn from an experienced communications skills expert,  4 specific steps to help supercharge your customer relationships in an era of remote support.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Information Security Magazine - September 2009: Readers’ Choice Awards]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139190?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139190&amp;c=CORE</link>
					<description>
						<![CDATA[ This issue of Security Information Magazine features the 2009 Readers’ Choice Awards. For the fourth consecutive year, our readers voted to determine the best security products. A record 1,721 voters participated this year, rating products in 17 different categories. There’s also a great article on the facts and myths about encryption and more.]]>				
					</description>
					<author>
						<![CDATA[Information Security Magazine]]>				
					</author>
					<pubDate>
						Tue, 15 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Remote Support Center Solution - &lt; b &gt; &lt; i &gt; 30 Day Free Trial! &lt; /i &gt; &lt; /b &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138863?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5138863&amp;c=CORE</link>
					<description>
						<![CDATA[ Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as &quot;merely a trend&quot; has now become the norm.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk Authority Professional Edition &amp; #45; &lt; i/ &gt; 30 Day Free Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138861?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5138861&amp;c=CORE</link>
					<description>
						<![CDATA[ How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Adding Application Control to Your Security Toolbox]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139730?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139730&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this solution guide for suggestions on how to get the most out of implementing application control in your network. After discussing the
expanding applications frontier and its impact on an enterprise, the paper defines application control and reviews the requirements it must
meet.]]>				
					</description>
					<author>
						<![CDATA[Fortinet, Inc. / Alternative Technology Group of Arrow ECS]]>				
					</author>
					<pubDate>
						Mon, 07 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances &amp; #153;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138517?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5138517&amp;c=CORE</link>
					<description>
						<![CDATA[ PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.]]>				
					</description>
					<author>
						<![CDATA[PistolStar, Inc.]]>				
					</author>
					<pubDate>
						Wed, 26 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ITSM guidance: ITIL V3 Update]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137973?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5137973&amp;c=CORE</link>
					<description>
						<![CDATA[ In an exclusive interview with Sharon Taylor, you&apos;ll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.]]>				
					</description>
					<author>
						<![CDATA[SkillSoft Corporation]]>				
					</author>
					<pubDate>
						Fri, 07 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HP LeftHand SAN Failback Procedure for VMware]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138520?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5138520&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper documents the procedure for failback from a VMware Site Recovery Manager (SRM) recovery site after SRM has performed a failover on an HP LeftHand SAN. This document is intended for customers who are using an HP LeftHand SAN with VMware.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 05 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Presentation Transcript: Best Practices for Backup]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137794?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5137794&amp;c=CORE</link>
					<description>
						<![CDATA[ In this presentation transcript, Curtis Preston, one of the leading backup experts in the country, describes some key best practices that will help build a better backup system.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Mon, 03 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Backup - Videocast]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137552?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5137552&amp;c=CORE</link>
					<description>
						<![CDATA[ There are more and better tools to protect data than ever, but how they&apos;re implemented and used in a storage environment can determine how effective they&apos;ll be. In this expert videocast, W. Curtis Preston, one of the leading backup experts in the country, describes some key best practices that will help you build a better backup system.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Thu, 23 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Backup - Podcast]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137553?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5137553&amp;c=CORE</link>
					<description>
						<![CDATA[ There are more and better tools to protect data than ever, but how they&apos;re implemented and used in a storage environment can determine how effective they&apos;ll be. In this expert podcast, W. Curtis Preston, one of the leading backup experts in the country, describes some key best practices that will help you build a better backup system.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Thu, 23 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increasing Business Efficiency and End-User Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137935?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5137935&amp;c=CORE</link>
					<description>
						<![CDATA[ The following report features Michael Fauscette, group vice president of IDC&apos;s Software Business Solutions research, answering questions posed by Oracle&apos;s customers regarding business efficiency and end-user productivity.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Dynamic Infrastructure Worldwide Forum]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139894?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139894&amp;c=CORE</link>
					<description>
						<![CDATA[ View this on demand Dynamic Infrastructure Worldwide Virtual Forum for advice from leading experts on today&apos;s IT challenges.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 17 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136678?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5136678&amp;c=CORE</link>
					<description>
						<![CDATA[ Working harder simply won&amp;#39;t get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs.  Read about cost-effective, automated ways to meet this challenge head-on in our latest article, &amp;#147;Strategies for Modernizing IT, Reducing Costs, and..&amp;#148;]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Why You Should Take a Holistic Approach to ITIL and Service Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136712?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5136712&amp;c=CORE</link>
					<description>
						<![CDATA[ In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality?  Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach.  This paper discusses the importance of taking a unified approach to service support management and...]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Crossing the Chasm Between the Service Desk and Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136624?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5136624&amp;c=CORE</link>
					<description>
						<![CDATA[ IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Desk Consolidation Cuts Costs and Increases Service Quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136662?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5136662&amp;c=CORE</link>
					<description>
						<![CDATA[ The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Track It! &amp; #45; Change Management Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136371?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5136371&amp;c=CORE</link>
					<description>
						<![CDATA[ The Numara Track It! helpdesk/ asset management solution offers a fully integrated &amp;#147;Change Management&amp;#148; module that provides flexibility for seamless upgrades of services &amp;#45; hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Software Webinar &amp; #45; Track It!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136368?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5136368&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webinar to get an overview of Numara&amp;#39;s Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Desktop Authority Password Self-Service Version 4.1.1]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134890?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5134890&amp;c=CORE</link>
					<description>
						<![CDATA[ Desktop Authority&amp;#174; Password Self-Service&amp;#153; provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Analyzing the Total Cost of a Global Service Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136809?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5136809&amp;c=CORE</link>
					<description>
						<![CDATA[ Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom&apos;s Service Desk solution.]]>				
					</description>
					<author>
						<![CDATA[CompuCom Systems, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk vs. Service Desk: Which One is Right for You]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135216?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5135216&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended to help support center managers self-assess their center&apos;s primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Thu, 05 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Becoming Proactive In Application Performance Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136532?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5136532&amp;c=CORE</link>
					<description>
						<![CDATA[ Poor application performance results in significant financial losses for most companies. Find out why, and more importantly how to avoid these losses by moving toward proactive application performance management, in this research from Forrester Consulting commissioned by Compuware.]]>				
					</description>
					<author>
						<![CDATA[Compuware Corporation]]>				
					</author>
					<pubDate>
						Fri, 09 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Practical and Flexible IT Service Management for the Real World]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131453?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5131453&amp;c=CORE</link>
					<description>
						<![CDATA[ This webinar will show you why Numara&amp;#174; FootPrints&amp;#174; 9&amp;#44; a highly flexible and practical service desk solution&amp;#44; is the best value in the service desk market today.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Tue, 06 Jan 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[eGuide: Meshing Virtual Machine and Physical Systems Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102458?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=102458&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains&amp;#44; how to provide adequate network redundancy and isolation&amp;#44; adaptive automation practices for high availability and the best tools to eliminate separate virtual and physical management structures.]]>				
					</description>
					<author>
						<![CDATA[Dell and Microsoft]]>				
					</author>
					<pubDate>
						Wed, 17 Dec 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[The E-Discovery “How-To” Guide: Practical Recommendations for Streamlining Corporate E- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140077?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5140077&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper breaks down the e-discovery process into phases, discusses best practices and relevant technologies for each phase, and provides a matrix to guide an e-discovery team’s decision making process.]]>				
					</description>
					<author>
						<![CDATA[Clearwell Systems]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[North Shore Medical Center Provides Better Support with AMD Processor &amp; #45;based Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139200?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5139200&amp;c=CORE</link>
					<description>
						<![CDATA[ Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94396?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=94396&amp;c=CORE</link>
					<description>
						<![CDATA[ VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems &amp; applications on an existing PC as you migrate to Vista.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Tue, 04 Mar 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Accelerate ITIL Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94638?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=94638&amp;c=CORE</link>
					<description>
						<![CDATA[ In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.]]>				
					</description>
					<author>
						<![CDATA[Bomgar Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Help%20Desk%20Procedures/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Numara &amp; #174; FootPrints Change Management: Solutions for Automating and Managing Change]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95365?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=95365&amp;c=CORE</link>
					<description>
						<![CDATA[ View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Drive Business Processes: Achieving the &quot; Last Mile &quot; of Business Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137482?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Help Desk Procedures&amp;n=5137482&amp;c=CORE</link>
					<description>
						<![CDATA[ Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
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