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	Helpdesk Interview Questions  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<![CDATA[Global Dedupe Interview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141142?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5141142&amp;c=CORE</link>
					<description>
						<![CDATA[ In this presentation transcript, Andrew Burton, Editor of SearchDataBackup.com, and W. Curtis Preston, Executive Editor of Storage Media Group, discuss global deduplication. They will explain what global dedupe is and reveal the benefits and drawbacks that have been expressed by industry professionals.]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141118?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5141118&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Wed, 18 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[eGuide: 7 Security Questions to Ask Your SaaS Provider]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141078?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5141078&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing an application means your organization relinquishes some control. In this article Heather Clancy will offer seven questions that you should resolve with your provider before investing in SaaS.]]>				
					</description>
					<author>
						<![CDATA[Panda Security]]>				
					</author>
					<pubDate>
						Tue, 17 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Podcast: Insider Threats - an Interview with the Former Deputy Director of the National  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140954?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5140954&amp;c=CORE</link>
					<description>
						<![CDATA[ Bill Crowell, former Deputy Director of the NSA, is interviewed in this podcast. He talks extensively about insider threats, shares some stories from the trenches, and discusses the nature of cybercrime. Bill also covers the importance of sensitive data protection –- especially around mission-critical applications and databases.]]>				
					</description>
					<author>
						<![CDATA[Imperva]]>				
					</author>
					<pubDate>
						Thu, 12 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Presentation Transcript: Insider Threats -- an Interview with Bill Crowell -- Former Deputy ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140956?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5140956&amp;c=CORE</link>
					<description>
						<![CDATA[ Bill Crowell, former Deputy Director of the NSA, is interviewed in this presentation transcript. He talks extensively about insider threats, shares some stories from the trenches, and discusses the nature of cybercrime. Bill also covers the importance of sensitive data protection – especially around mission-critical applications and databases.]]>				
					</description>
					<author>
						<![CDATA[Imperva]]>				
					</author>
					<pubDate>
						Thu, 12 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Outsourcing backup: Questions to ask your vendor]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140761?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5140761&amp;c=CORE</link>
					<description>
						<![CDATA[ How does outsourcing fit into your business strategy?  Outsourcing your backup data can be a convenient and reliable method of handling backups &amp;#151; if you select the right vendor and ask the right questions. This podcast covers some of the questions you should ask any potential vendor before you sign on the dotted line.]]>				
					</description>
					<author>
						<![CDATA[3X Systems]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[The Benefits of Network Forensics: Using Surveillance for Remediation, Fortification, and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140771?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5140771&amp;c=CORE</link>
					<description>
						<![CDATA[ Network forensics does for the network what cameras do for a bank. Solera Networks’ software sits on the network and assists in incident response and network remediation and fortification. Watch this interview to learn more about network forensics and about Solera Networks from Solera President and CEO, Steve Shillingford.]]>				
					</description>
					<author>
						<![CDATA[Solera Networks]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[WorkplaceControl for Notes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140745?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5140745&amp;c=CORE</link>
					<description>
						<![CDATA[ Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.]]>				
					</description>
					<author>
						<![CDATA[AedifiComm]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Force.com Cloud Platform Drives Huge Time to Market and Cost Savings]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140543?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5140543&amp;c=CORE</link>
					<description>
						<![CDATA[ IDC White Paper: Force.com Cloud Platform Drives Huge Time to Market and Cost Savings Learn how companies like yours built custom apps 4 - 5 times faster at half the cost with Force.com Platform.]]>				
					</description>
					<author>
						<![CDATA[Salesforce.com]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[SOA and BPM: Aligning Business Needs with Your Architecture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139591?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5139591&amp;c=CORE</link>
					<description>
						<![CDATA[ View this videocast and learn about the intersection of business process management (BPM) and service-oriented architecture (SOA), with an emphasis on how architecture forms the key foundation for business execution.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 25 Sep 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Interview: ThinPrint .print Technology in Citrix XenDesktop Environments]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139478?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5139478&amp;c=CORE</link>
					<description>
						<![CDATA[ View this video interview as they discuss the benefits of the ThinPrint line of print technology solutions for the Citrix XenDesktop environment and the advantages of employing print servers.]]>				
					</description>
					<author>
						<![CDATA[ThinPrint]]>				
					</author>
					<pubDate>
						Tue, 22 Sep 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Legacy Tools: Not Built for Today &apos; s Helpdesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139216?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5139216&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Moblin Open Source Project Road Map]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138766?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5138766&amp;c=CORE</link>
					<description>
						<![CDATA[ In this Videocast, Intel Open Source Chief Strategist Dirk Hohndel provides an overview of Moblin, the Open Source project focused on building a Linux-based platform optimized for the next generation of mobile devices including Netbooks, Mobile Internet Devices, and In-vehicle infotainment systems.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
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					<![CDATA[Overtaken by Events? -- The Quest for Operational Responsiveness]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140357?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5140357&amp;c=CORE</link>
					<description>
						<![CDATA[ Never has operational responsiveness, the pursuit of how continually and quickly to deliver maximum value to customers while deriving maximum profitability, been nearer the top of the business agenda. As this paper will demonstrate, harnessing business events, smart interpretation &amp; fast response are definite objectives, and the need is immediate.]]>				
					</description>
					<author>
						<![CDATA[Progress Software]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
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					<![CDATA[Business Value of Sterling Commerce Managed Services for B2B Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139080?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5139080&amp;c=CORE</link>
					<description>
						<![CDATA[ Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations.  As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider.]]>				
					</description>
					<author>
						<![CDATA[Sterling Commerce]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
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					<![CDATA[The Total Economic Impact Of McAfee’s Network Security Platform’s Intrusion Prevention  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141256?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5141256&amp;c=CORE</link>
					<description>
						<![CDATA[ This June 2009 study examines the financial impact and potential return on investment (ROI) for McAfee Network Security Platform intrusion prevention system (formerly McAfee IntruShield®), using Adena Health System as a case study.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Sat, 29 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Wealth Management Firms Choose CRM to Improve Productivity and Client Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138491?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5138491&amp;c=CORE</link>
					<description>
						<![CDATA[ To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 25 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[What &apos; s new in VMware vSphere?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138247?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5138247&amp;c=CORE</link>
					<description>
						<![CDATA[ Are you wondering about VMware&apos;s latest ESX product? Watch this interview with Eric Henderson, Director of Technical Services for the IT consulting firm New Age Technologies as he discusses VMWare&apos;s vSphere.]]>				
					</description>
					<author>
						<![CDATA[Dell and VMware]]>				
					</author>
					<pubDate>
						Wed, 19 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IDC Report - Reducing Costs and Creating a More Secure IT Environment with a Holistic  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139258?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5139258&amp;c=CORE</link>
					<description>
						<![CDATA[ IDC interviewed eight FalconStor customers that had deployed at least one or a combination of the following FalconStor storage management solutions: Virtual Tape Library (VTL), Network Storage Server (NSS), and Continuous Data Protector (CDP). All customers reported high levels of satisfaction.]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Sat, 01 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Economics: CA Infrastructure Management Reduces Operational Costs and Increases IT  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141158?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5141158&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes the key infrastructure management challenges facing IT managers today. It then discusses how IT teams can improve the economics of infrastructure management by taking advantage of integrated, automated performance analysis and fault isolation technologies.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Sat, 25 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Server Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136840?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5136840&amp;c=CORE</link>
					<description>
						<![CDATA[ Take this quick survey on server to show us the important advantages between solutions.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Tue, 23 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Avoid Security Suffering With These 3 Questions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139343?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5139343&amp;c=CORE</link>
					<description>
						<![CDATA[ Participants at industry conferences and events often ask where the right place to start implementing security is. This is similar to starting off a talk with a doctor by asking “What medicine should I take?” The answer is going to be more questions. This article presents three questions to ask yourself before starting a security implementation.]]>				
					</description>
					<author>
						<![CDATA[Ounce Labs, an IBM Company]]>				
					</author>
					<pubDate>
						Tue, 16 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[11 Questions Every CIO Should Ask Their IT Manager]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136537?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5136537&amp;c=CORE</link>
					<description>
						<![CDATA[ What is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization? Read Red Hat&amp;#39;s suggestions on 11 questions every CIO should ask their IT manager, and how Red Hat open source solutions can help.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Track It! &amp; #45; Change Management Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136371?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5136371&amp;c=CORE</link>
					<description>
						<![CDATA[ The Numara Track It! helpdesk/ asset management solution offers a fully integrated &amp;#147;Change Management&amp;#148; module that provides flexibility for seamless upgrades of services &amp;#45; hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Forrester Total Economic Impact Study on IPS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138652?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5138652&amp;c=CORE</link>
					<description>
						<![CDATA[ Network--Stop threats before they happen. This June 2009 study examines the financial impact and potential return on investment (ROI) for McAfee Network Security Platform intrusion prevention system (formerly McAfee IntruShield®), using Adena Health System as a case study.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Delphi Capital Easily Shifts to EVault &apos; s Cloud-Based Managed Backup Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140976?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5140976&amp;c=CORE</link>
					<description>
						<![CDATA[ This document provides an examination of Delphi Capital&apos;s implementation of the EVault Managed Backup Services and the firm&apos;s experience and opinions on the solution. End users can use this information to assess whether online backup services are applicable within their environment and what benefits can be expected.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Fri, 29 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[SPSS Text Analysis for Surveys &amp; trade; 3.0 - Specifications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135548?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5135548&amp;c=CORE</link>
					<description>
						<![CDATA[ Use SPSS Text Analysis for Surveys to categorize text responses whether you conduct surveys to support business, education, or government decisions, or for your academic research. No matter your field, you now have a way to combine your qualitative and quantitative analyses using a single advanced but easy-to-use desktop software program.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 05 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Buyer’s Guide for Enterprise Single Sign-On]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139585?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5139585&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[2009 Security Mega Trends Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133014?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5133014&amp;c=CORE</link>
					<description>
						<![CDATA[ This survey was conducted by the Ponemon Institute to better understand if certain publicized IT risks to personal and confidential data are or should be more or less of a concern for organizations. Learn what respondents in IT operations and IT security think about eight Security Mega Trends affecting organizations during the next 12 to 24 months.]]>				
					</description>
					<author>
						<![CDATA[Lumension]]>				
					</author>
					<pubDate>
						Mon, 02 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[The State of Deduplication in Fortune 1000 Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135645?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5135645&amp;c=CORE</link>
					<description>
						<![CDATA[ This TIP research paper delivers findings from over 245 in-depth interviews with Storage professionals at large enterprises, most of them among the Fortune 1000. Read on to learn about the top Storage team challenges and initiatives, current state of deduplication environments and solutions, and much more.]]>				
					</description>
					<author>
						<![CDATA[Data Domain]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Cutting the Cost of Compliance without Compromising Security C &amp; #45;Level Interview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132906?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5132906&amp;c=CORE</link>
					<description>
						<![CDATA[ Lumension Security&amp;#39;s CEO &amp;#38; Chairman Pat Clawson discuss the biggest compliance challenges and how organizations can effectively address compliance.]]>				
					</description>
					<author>
						<![CDATA[Lumension]]>				
					</author>
					<pubDate>
						Wed, 28 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[What is Your Sales Strategy for Today &apos; s Challenging Market?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132115?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5132115&amp;c=CORE</link>
					<description>
						<![CDATA[ This study measures the effects of today&apos;s economy on sales organizations and found that the mainstream response to the challenge of selling through today&apos;s economy to be generally off target.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Nine Questions Encryption Vendors Really Don’t Want to Answer: A Buyer’s Guide to  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139265?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5139265&amp;c=CORE</link>
					<description>
						<![CDATA[ Are you looking for an enterprise data encryption solution? Read this guide to learn what questions to ask vendors and why.]]>				
					</description>
					<author>
						<![CDATA[PGP Corporation]]>				
					</author>
					<pubDate>
						Mon, 22 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[12 Things to Know When Troubleshooting Your Network]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102340?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=102340&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper addresses twelve common issues that network administrators should examine when troubleshooting network problems.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 12 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[SharePoint Customization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102258?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=102258&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional &amp;#34;out of the box&amp;#34; customization elements are available.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Getting Control of Electronic Discovery]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140683?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5140683&amp;c=CORE</link>
					<description>
						<![CDATA[ This ESG analyst paper discusses the challenges posed by electronic discovery processes, current methods of dealing with these issues, and the potential cost savings that companies could achieve if they choose to invest in technology to help expedite the entire operation.]]>				
					</description>
					<author>
						<![CDATA[FTI Technology]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Accelerating Enterprise Application ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134832?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5134832&amp;c=CORE</link>
					<description>
						<![CDATA[ Through interviews with service providers, this white paper identifies the most important capabilities of an effective training platform as well as examines the pressures companies and their project managers confront when tackling enterprise application implementations and upgrades.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Interview%20Questions/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Spend Analytics: A Foundation for Procurement Performance Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140712?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5140712&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this white paper from SAP for an interview with Kathleen Wilhide, research director of IDC’s Compliance and Business Performance Management Solutions program.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 08 Oct 2008 00:00:00 EDT				
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					<![CDATA[The Total Economic Impact Of DMExpress]]>				
					</title>
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						<![CDATA[ The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis.]]>				
					</description>
					<author>
						<![CDATA[Syncsort]]>				
					</author>
					<pubDate>
						Mon, 25 Aug 2008 00:00:00 EDT				
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					<![CDATA[Beyond Boundaries: A New Role for Finance in Driving Business Collaboration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136345?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5136345&amp;c=CORE</link>
					<description>
						<![CDATA[ In June 2008, CFO Research Services conducted a research program among senior finance executives in the United States, Europe, Asia, and Australia. The research looked at what kinds of alliances companies are forming and how finance sees itself working with internal and external partners to establish and assess successful alliances.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<![CDATA[A Complete View Of The Enterprise: Linking Operational And Financial Planning In Global  ...]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136301?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5136301&amp;c=CORE</link>
					<description>
						<![CDATA[ In February 2008, CFO Research Services, a unit of CFO Publishing and part of The Economist Group, began a research project with Business Objects, an SAP company, asking senior finance executives to give views on their priorities and challenges around integrating operational and financial planning processes.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139039?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5139039&amp;c=CORE</link>
					<description>
						<![CDATA[ After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics&amp;trade; CRM Online.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 15 Apr 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
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					<![CDATA[BusinessWeek Research: Talent Management &amp; #45; The New Business Imperative]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99513?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=99513&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this report to discover the views of senior human resource (HR) and information technology (IT) executives and CEOs at large and midsize companies about the talent shortage and how workforce planning can help executives address this coming crisis.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 01 Aug 2007 00:00:00 EDT				
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					<![CDATA[The True Cost-Savings Story Behind WAN Optimization]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139770?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Interview Questions&amp;n=5139770&amp;c=CORE</link>
					<description>
						<![CDATA[ Looking for solid data behind the cost-savings story of WAN optimization? In this paper, NetForecast analysts interviewed customers who have deployed this solution, and the results show that this technology has significant strategic business value to companies.]]>				
					</description>
					<author>
						<![CDATA[Riverbed Technology, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Mar 2006 00:00:00 EST				
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