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					<![CDATA[Presentation Transcript: The Secret to Maximizing Virtualization ROI in the Dynamic Data Center]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141125?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5141125&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.]]>				
					</description>
					<author>
						<![CDATA[Akorri]]>				
					</author>
					<pubDate>
						Wed, 18 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[VMware Monitoring with Microsoft System Center Operations Manager: MTT Reduces Costs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140857?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5140857&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how they used the nworks Management Pack (MP) to centralize monitoring of physical and VMware virtual infrastructures, reduce costs of implementing VMware monitoring,  and give them the ability to receive performance metrics specific to the VMware virtual infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Veeam Software]]>				
					</author>
					<pubDate>
						Tue, 10 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Roadmap to UC Projects that Reap Rewards]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140784?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5140784&amp;c=CORE</link>
					<description>
						<![CDATA[ This e-book provides a roadmap for building a unified communications business case and offers practical strategies for implementing short-term projects with long-term payback, establishing metrics for ROI evaluation, and setting the stage for adoption of richer collaboration capabilities in the future.]]>				
					</description>
					<author>
						<![CDATA[SearchUnifiedCommunications.com E-Books]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Disaster recovery planning fundamentals: DR testing basics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140739?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5140739&amp;c=CORE</link>
					<description>
						<![CDATA[ A disaster recovery plan represents an organization&apos;s detailed roadmap of where to go, what to do and when to do it in the event of a disaster. Understanding what does the business need, and is it capable of addressing this need with regard to both capabilities and cost is essential in the overall planning stages.]]>				
					</description>
					<author>
						<![CDATA[Zenith Infotech]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[WorkplaceControl for Notes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140745?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5140745&amp;c=CORE</link>
					<description>
						<![CDATA[ Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.]]>				
					</description>
					<author>
						<![CDATA[AedifiComm]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improve Operational Performance by Visualizing and Analyzing Relevant KPI and KPD Metrics:  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140689?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5140689&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper outlines the use of Key Performance Indicators (KPI metrics) together with associated Key Performance Drivers (KPD metrics) within the context of value stream management to support continuous operational performance improvement.]]>				
					</description>
					<author>
						<![CDATA[myDIALS Inc.]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140688?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5140688&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes.]]>				
					</description>
					<author>
						<![CDATA[myDIALS Inc.]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[The Secret to Maximizing Virtualization ROI in the Dynamic Data Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140635?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5140635&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.]]>				
					</description>
					<author>
						<![CDATA[Akorri]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Podcast- The Secret to Maximizing Virtualization ROI in the Dynamic Data Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140638?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5140638&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast details a strategy to optimize your virtualized infrastructure performance. Get answers on how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.]]>				
					</description>
					<author>
						<![CDATA[Akorri]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Fact or Fiction: Enforcing Change Management and Configuration Management with Tools and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140418?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5140418&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast educates information security and IT pros on the right tools and technologies to create a solid process that provides the data, insight and metrics you need to meet your compliance and business objectives.]]>				
					</description>
					<author>
						<![CDATA[SearchSecurity.com]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Voice and Video: Breaking the Bandwidth Barrier]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140306?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5140306&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast takes a look at the bandwidth issues that inevitably come up with the use of voice and video conferencing over IP. It covers issues like voice quality metrics, tips and tricks for improving voice quality, and the similarities between managing video and voice content. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[7 Habits of Highly Successful Surveys]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140235?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5140235&amp;c=CORE</link>
					<description>
						<![CDATA[ Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper &apos;The Customer Satisfaction Survey&apos; to learn how to understand the major customer experience metrics and more!]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Governance, Risk and Compliance Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139886?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5139886&amp;c=CORE</link>
					<description>
						<![CDATA[ This videocast provides an overview of governance, risk and compliance, including the different roles played by each in the enterprise, as well as tools that can aid the various GRC processes.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Tue, 06 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Making Strategy Real]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139614?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5139614&amp;c=CORE</link>
					<description>
						<![CDATA[ How can management communicate business strategy effectively and assure that the entire organization has bought in to the strategy and is aligned behind it? Business performance optimization systems are an important tool for success.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 25 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Legacy Tools: Not Built for Today &apos; s Helpdesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139216?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5139216&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Demartek Report: FalconStor Virtual Tape Library (VTL) and Deduplication Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137641?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5137641&amp;c=CORE</link>
					<description>
						<![CDATA[ To evaluate the performance of its solutions, FalconStor commissioned Demartek to validate the performance of the FalconStor VTL solution and its deduplication solutions - as they come from the factory, without any special tuning adjustments. The sustained performance of these solutions is impressive and was measured using conservative data.]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
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					<![CDATA[Best Practices: Application Performance Management, Network Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136521?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5136521&amp;c=CORE</link>
					<description>
						<![CDATA[ A look at application performance management in a network-dependent application delivery model.]]>				
					</description>
					<author>
						<![CDATA[Compuware Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Numara Track It! &amp; #45; Change Management Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136371?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5136371&amp;c=CORE</link>
					<description>
						<![CDATA[ The Numara Track It! helpdesk/ asset management solution offers a fully integrated &amp;#147;Change Management&amp;#148; module that provides flexibility for seamless upgrades of services &amp;#45; hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Sustained Growth Through Operational Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136310?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5136310&amp;c=CORE</link>
					<description>
						<![CDATA[ Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a &quot;single source of truth&quot; where senior executives have shared visibility into all parts of the organisation, enabling management by facts.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Tolly Report Shows How Citrix NetScaler Outperforms F5 in Head-to-Head Tests]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138637?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5138637&amp;c=CORE</link>
					<description>
						<![CDATA[ Latency is an important metric that should be considered when evaluating web application delivery solutions. Through tests performed, Citrix NetScaler exhibited very low latencies and was at least 3x fast than F5 BIG-IP in almost all test scenarios.]]>				
					</description>
					<author>
						<![CDATA[Citrix]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Optimize Your Software Processes with CodePro AnalytiX &amp; trade;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135505?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5135505&amp;c=CORE</link>
					<description>
						<![CDATA[ CodePro AnalytiX provides you with the metrics you need to incorporate self-improvement and optimization into the software process. Thus, CodePro AnalytiX is a full set of tools to support your organization in its quest for sustainable high levels of software quality, security and productivity]]>				
					</description>
					<author>
						<![CDATA[Instantiations]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[BI for Business Users: How IT Can Make Business Intelligence Easy for Everyone]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137421?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5137421&amp;c=CORE</link>
					<description>
						<![CDATA[ Today, the latest BI solutions put the power of advanced business intelligence into the hands of more people throughout the organization - improving the speed and accuracy of decision-making from top to bottom. Knowing your business, market, customers, and competition is critical for any organization. Read this for more...]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 23 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Event Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135255?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5135255&amp;c=CORE</link>
					<description>
						<![CDATA[ This BMC webcast will present a methodology for identifying the metrics that have the most impact on critical business applications and for creating exception events to notify of critical application problems.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Thu, 23 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BMC Enhances its Performance Assurance for Mainframes solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135088?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5135088&amp;c=CORE</link>
					<description>
						<![CDATA[ This research brief examines the new release of the BMC Performance Assurance for Mainframes product. We assess its overall significance and describe the reaction of two early users.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Does Your Organization Need a Project Management Office?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135561?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5135561&amp;c=CORE</link>
					<description>
						<![CDATA[ As the number of projects grow, so does the risk of failure as resources get stretched &amp; oversight lags. It becomes increasingly important to define project management processes &amp; develop metrics &amp; best practices for keeping projects on time and within budget. Read this paper to find out if a Project Management Office (PMO) could be your solution.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Buyer’s Guide for Enterprise Single Sign-On]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139585?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5139585&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Making Quality a Deliverable in Eclipse &amp; #45;Based Java Development]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133070?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5133070&amp;c=CORE</link>
					<description>
						<![CDATA[ CodePro AnalytiX as part of a continuous or nightly&amp;#45;build process&amp;#44; seamlessly integrate it into any Eclipse&amp;#45;based Java development environment&amp;#44; or use a combination of the two implementation approaches.]]>				
					</description>
					<author>
						<![CDATA[Instantiations]]>				
					</author>
					<pubDate>
						Wed, 04 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Achieving Compliant Manufacturing Excellence through Real &amp; #45;time Performance Management ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132050?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5132050&amp;c=CORE</link>
					<description>
						<![CDATA[ Manufacturers are feeling new pressure on their operations from many directions. Dynamic market needs, increased compliance requirements, more distributed manufacturing operations, rapid product innovation, lean manufacturing, and the transition to new IT technology all manifest themselves on the plant floor and throughout the enterprise.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Best Practices in Creating a Strategic Finance Function]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132055?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5132055&amp;c=CORE</link>
					<description>
						<![CDATA[ the following article will share the results of SAP research as well as APQC&apos;s Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Practical and Flexible IT Service Management for the Real World]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131453?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5131453&amp;c=CORE</link>
					<description>
						<![CDATA[ This webinar will show you why Numara&amp;#174; FootPrints&amp;#174; 9&amp;#44; a highly flexible and practical service desk solution&amp;#44; is the best value in the service desk market today.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Tue, 06 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Defining Relevant Metrics for Populating a Data Quality Scorecard]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131457?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5131457&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast your will learn how to Populate a Data Quality Scorecard with Relevant Metrics.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Tue, 06 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[The Importance of Measuring ROI: The Indicator of Business and IT Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140402?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5140402&amp;c=CORE</link>
					<description>
						<![CDATA[ A disciplined IT performance measurement program is critical not only for business growth but also for economic viability. This paper provides a framework for a Return on IT (ROIT™) methodology and discusses how to deploy it within a company&apos;s business processes.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Mon, 29 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[SharePoint Customization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102258?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=102258&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional &amp;#34;out of the box&amp;#34; customization elements are available.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[B2B Lead Gen: Marketing ROI Performance &amp; Evaluation Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138335?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5138335&amp;c=CORE</link>
					<description>
						<![CDATA[ MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study&apos;s full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Data to Intelligence: The BI Advantage for Financial Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140069?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5140069&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how leading financial enterprises are turning to sophisticated data warehousing techniques, real-time analytics, improved data quality, and intelligent metrics to find competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 30 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Guide to Better Decision-Making for Your SMB Through IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97368?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=97368&amp;c=CORE</link>
					<description>
						<![CDATA[ Small and midsize companies that can successfully align IT with their business objectives will be the ones to stay ahead of the competition by having access to the right information at the right time&amp;#44; allowing for better&amp;#44; faster decisions.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 09 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Populating a Data Quality Scorecard with Relevant Metrics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98011?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=98011&amp;c=CORE</link>
					<description>
						<![CDATA[ Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business&apos;s success criteria..]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Wed, 04 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Top 5 Best Practices for Creating Effective Campaign Dashboards]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97039?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=97039&amp;c=CORE</link>
					<description>
						<![CDATA[ We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign&amp;#44; customer&amp;#44; advertising and/or branding information needed to achieve marketing objectives.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[The ROI of Data Governance: A Revenue Generation Perspective]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97331?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=97331&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to learn more about data governance, and when it is appropriate to measure data efforts with ROI or other metrics. Learn about an ROI calculator of data governance and how to test assumptions about data.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[VUE Software: Enterprise Incentive Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96667?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=96667&amp;c=CORE</link>
					<description>
						<![CDATA[ VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.]]>				
					</description>
					<author>
						<![CDATA[CSSI]]>				
					</author>
					<pubDate>
						Fri, 16 May 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[5 Best Practices for Telling Great Stories with Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93855?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=93855&amp;c=CORE</link>
					<description>
						<![CDATA[ Data doesn&amp;#39;t have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Intelligent Metrics Ensures Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131602?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=5131602&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how GED Integrated Solutions went through the process of identifying
and implementing metrics to drive its business process improvement program in
2002 and has since learned many important lessons in how to track and leverage
business metrics to improve operational performance.]]>				
					</description>
					<author>
						<![CDATA[IFS]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Sales and Operations Planning: The Key to Continuous Demand Satisfaction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95279?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=95279&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how leading companies are designing their sales and operations planning (S&amp;#38;OP) processes to continuously monitor and meet customer demand.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Service Delivery Innovation: Creating Client Value and Enhancing Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98797?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=98797&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper reviews the forces that affect the professional services market today&amp;#44; defines and explains the main pillars of service delivery innovation&amp;#44; and reviews the benefits firms derive from service delivery innovation.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Justifying Your Technology Investments Through ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/64797?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Metrics&amp;n=64797&amp;c=CORE</link>
					<description>
						<![CDATA[ As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Tue, 27 Apr 2004 00:00:00 EDT				
					</pubDate>
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