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	Helpdesk Mission Statement  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Presentation Transcript: High-performance NAS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141234?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5141234&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation transcript reviews current NAS trends including high-availability clustered storage to address growing storage needs and today&apos;s media-rich file environments and more.]]>				
					</description>
					<author>
						<![CDATA[BlueArc Corp.]]>				
					</author>
					<pubDate>
						Mon, 23 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[BMC SQL Performance for DB2: A Review of the Potential Return on Investment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141218?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5141218&amp;c=CORE</link>
					<description>
						<![CDATA[ The ever present demand to maximise the value delivered by business-critical applications requires that we optimise the use of all the resources that execute and manage them. BMC Software is one of the major vendors offering such support and has a highly regarded set of solutions collectively called BMC SQL Performance for DB2.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: Mission Critical Computing In NextGen Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140988?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5140988&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this transcript of the &quot;Mission Critical Computing&quot; webcast to learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance and find out more about innovations to data center operations to help you remain competitive.]]>				
					</description>
					<author>
						<![CDATA[PC Connection in partnership with HP ThinClient]]>				
					</author>
					<pubDate>
						Fri, 13 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[WorkplaceControl for Notes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140745?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5140745&amp;c=CORE</link>
					<description>
						<![CDATA[ Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.]]>				
					</description>
					<author>
						<![CDATA[AedifiComm]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Developing a mission-critical hardware strategy for your SAP environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140714?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5140714&amp;c=CORE</link>
					<description>
						<![CDATA[ How can you develop the optimal hardware strategy for maximum performance of your SAP environment? This eBook includes tips and insight from server, storage, virtualization and SAP software pros that will help you get the most out of your SAP enterprise software.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Case Study: DaimlerChrysler South Africa - Migrating Mission Critical Application Achieving ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140406?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5140406&amp;c=CORE</link>
					<description>
						<![CDATA[ In October 2003, DaimlerChrysler South Africa decided that significant cost savings could be achieved by migrating its mission critical systems onto a contemporary low cost platform and in the process remove the mainframe. This case study presents the challenges the company faced as well as the solution and benefits achieved.]]>				
					</description>
					<author>
						<![CDATA[Micro Focus, Ltd]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Mission Critical Computing In The NextGen Data Center Infrastructure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140348?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5140348&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive.]]>				
					</description>
					<author>
						<![CDATA[PC Connection in partnership with HP ThinClient]]>				
					</author>
					<pubDate>
						Mon, 26 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[PODCAST: Mission Critical Computing In The NextGen Data Center Infrastructure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140350?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5140350&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive.]]>				
					</description>
					<author>
						<![CDATA[PC Connection in partnership with HP ThinClient]]>				
					</author>
					<pubDate>
						Mon, 26 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[High Performance NAS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140727?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5140727&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this special report that reviews current NAS trends including high-availability clustered storage to address growing storage needs and today&apos;s media-rich file environments and more.]]>				
					</description>
					<author>
						<![CDATA[BlueArc Corp.]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Get More Virtual: Protecting Microsoft Applications with Dell and VMware vSphere 4]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141046?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5141046&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn how to ensure application security and availability in your VMware environment. Discover how to provide quick recovery of applications and how to use automation for server application protection.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Metro Atlanta YMCA Better Aligns its Mission, Member Engagement, and Marketing  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140186?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5140186&amp;c=CORE</link>
					<description>
						<![CDATA[ In an attempt to tailor and more effectively promote its programs, the Metro Atlanta YMCA turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with features that included automated dashboards and adhoc reporting at a fair price. Read on to learn the benefits YMCA experienced when they switched to Birst.]]>				
					</description>
					<author>
						<![CDATA[Birst]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Investlink Taps Business Objects for Fast, Flexible, and Scalable Reporting]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140070?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5140070&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how Investlink used SAP BusinessObjects tools to enable third-party administrators who work with investment advisors and plan sponsors to build and change statements on an ad hoc basis.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 12 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Deploying and Protecting Microsoft Applications with Dell Equallogic and Vmware vSphere 4.0 ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139489?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5139489&amp;c=CORE</link>
					<description>
						<![CDATA[ Dell’s enterprise solutions, including EqualLogic iSCSI SANs, PowerEdge Virtualization Servers and Global Infrastructure Consulting Services (GICS) can help organizations confidently deploy, manage and protect their Tier-1 Microsoft® applications within a VMware vSphere environment.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Wed, 23 Sep 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Legacy Tools: Not Built for Today &apos; s Helpdesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139216?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5139216&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<![CDATA[Making the Case for SAP Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139002?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5139002&amp;c=CORE</link>
					<description>
						<![CDATA[ In this videocast, learn how SAP customers are getting started with virtualization technology, and find out why some companies are virtualizing mission-critical SAP applications.]]>				
					</description>
					<author>
						<![CDATA[Arrow ECS HP Group and Intel]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Automating Invoice Processing and Approval Workflows]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138319?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5138319&amp;c=CORE</link>
					<description>
						<![CDATA[ Document automation speeds up the accounts payable processes which can greatly add to a company&apos;s bottom line and result in better business processes and increased control. Read this white paper to learn how to automate the AP process and what kind of investments and benefits can be expected.]]>				
					</description>
					<author>
						<![CDATA[ReadSoft]]>				
					</author>
					<pubDate>
						Wed, 19 Aug 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Automated Invoice Processing into Oracle E-Business Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138323?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5138323&amp;c=CORE</link>
					<description>
						<![CDATA[ Document automation will add to the company&apos;s bottom line, save time, better business processes, and increased control. This paper will demonstrate how to automate the AP process within Oracle E-Business Suite, and what type of investment will need to be made and what kind of benefits can be expected.]]>				
					</description>
					<author>
						<![CDATA[ReadSoft]]>				
					</author>
					<pubDate>
						Wed, 19 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Automated Invoice Processing Into SAP &amp; reg;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138325?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5138325&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how to automate the accounts payable process within SAP and find out what kind of investments will be needed and what great benefits your company can expect to incur as a result of document automation.]]>				
					</description>
					<author>
						<![CDATA[ReadSoft]]>				
					</author>
					<pubDate>
						Wed, 19 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Accounts Payable Automation in SAP - An Investment in the Future]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138330?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5138330&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how document process automation can speed up accounts payable processes, add to the company’s bottom line by cutting costs, reduce cycle times, and allow for faster financial statements and fewer late payment fees.]]>				
					</description>
					<author>
						<![CDATA[ReadSoft]]>				
					</author>
					<pubDate>
						Wed, 19 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Protecting Essential Information: Securing the Foundation of the Internet Business Platform]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138220?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5138220&amp;c=CORE</link>
					<description>
						<![CDATA[ The requirements for Web security, email security, and data loss prevention have changed. Read on to learn where and why traditional approaches fail; how accuracy and context drive effective information-focused security; and what to do to protect essential information and say yes to business processes that take advantage of Web 2.0.]]>				
					</description>
					<author>
						<![CDATA[Websense, Inc.]]>				
					</author>
					<pubDate>
						Tue, 18 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Building Mission Critical Aerospace and Defense systems with IBM Rational Quality  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137894?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5137894&amp;c=CORE</link>
					<description>
						<![CDATA[ Start smart: get powerful techniques to improve your mission critical systems and product development process by viewing the On Demand Webcast, Building Mission Critical Aerospace and Defense systems with IBM Rational Quality Management Products.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 05 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Consolidate Management Software and Reduce Cost]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137617?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5137617&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast explores a phased approach to consolidating application management solutions, aligning IT infrastructure with business needs and reducing costs.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Mon, 27 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Massachusetts Data Protection Law]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136735?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5136735&amp;c=CORE</link>
					<description>
						<![CDATA[ Massachusetts businesses facing down MA 201 CMR 17.00 can meet the challenge with preparation and execution. Read this e-book to learn more about important topics such as identity theft, data breach prevention, mandatory encryption, and getting ahead of the game where Massachusetts data protection law is concerned.]]>				
					</description>
					<author>
						<![CDATA[SearchSecurity.com &amp; SearchCompliance.com]]>				
					</author>
					<pubDate>
						Thu, 18 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Track It! &amp; #45; Change Management Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136371?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5136371&amp;c=CORE</link>
					<description>
						<![CDATA[ The Numara Track It! helpdesk/ asset management solution offers a fully integrated &amp;#147;Change Management&amp;#148; module that provides flexibility for seamless upgrades of services &amp;#45; hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Financial Close: Optimizing Performance and Driving Financial Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136322?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5136322&amp;c=CORE</link>
					<description>
						<![CDATA[ The term &quot;financial close&quot; describes a corporation&amp;#39;s ability to complete its
accounting cycles and produce financial statements for internal management and external legal reporting. This paper identifies solutions to help organizations improve and sustain their close times and address the challenges associated with automating internal controls]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[What &apos; s New in SOA Suite 11g?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139350?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5139350&amp;c=CORE</link>
					<description>
						<![CDATA[ In this new release of SOA Suite, Oracle continues to emphasize the development, management and monitoring of service-oriented architectures, while delivering the extreme performance &amp; scalability required for mission-critical environments.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Oracle WebLogic Suite 11g Technical White Paper]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139738?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5139738&amp;c=CORE</link>
					<description>
						<![CDATA[ Oracle WebLogic Suite 11g is a significant new release of the core application grid infrastructure foundation underpinning Oracle Fusion Middleware. It has been designed to provide a standards-based, mission-critical platform for organizations that deploy application grid and service-oriented architectures.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Embarcadero &amp; #174; DB Optimizer &amp; #153;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135769?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5135769&amp;c=CORE</link>
					<description>
						<![CDATA[ Poor performing SQL code is costly in terms of dollars and customer satisfaction.  Discovering performance bottlenecks once they&amp;#39;re in production is costly.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 14 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CA/Microsoft Hyper-V Protection White Paper &quot; Adopting Server Virtualization for Business  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136078?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5136078&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will discuss how server virtualization technology helps significantly reduce overall IT capital expense and operational costs. Learn how Hyper-V&amp;trade; virtualization technology can be quickly deployed in any business environment so that you can build an IT infrastructure with disaster recovery capabilities.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135108?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5135108&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[eBook: Best Practices for DB2 on z/OS Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135104?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5135104&amp;c=CORE</link>
					<description>
						<![CDATA[ This book contains general information about improving performance for DB2 on
z/OS and specific information about how BMC products help improve performance.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enhance Customer Loyalty through Higher Responsiveness]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139345?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5139345&amp;c=CORE</link>
					<description>
						<![CDATA[ The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Lower Total Cost of Ownership for Mission Critical Applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139342?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5139342&amp;c=CORE</link>
					<description>
						<![CDATA[ As companies seek to lower their total cost of ownership, adopt more standards oriented platforms, and leverage existing IT assets while not compromising on the mission critical nature of their business applications, Oracle Tuxedo emerges as the platform of choice.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Buyer’s Guide for Enterprise Single Sign-On]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139585?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5139585&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Solid State Storage - A New Standard for Enterprise-Class Reliability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133429?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5133429&amp;c=CORE</link>
					<description>
						<![CDATA[ With throughput and seek times faster than disk arrays, data centers are including NAND flash as part of their server infrastructure. Fusion-io offers solid state storage solutions with NAND flash that provides integrity for data exceeding today&apos;s solid state storage solutions and surpasses enterprise-class rotating magnetic storage devices.]]>				
					</description>
					<author>
						<![CDATA[Fusion-IO]]>				
					</author>
					<pubDate>
						Mon, 16 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SAP Provides a Central Hub for Managing Interfaces &amp; Web Services for Largest NA Oil  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132077?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5132077&amp;c=CORE</link>
					<description>
						<![CDATA[ Valero Energy Corporation selected SAP because of its ability to provide a central hub for managing all interfaces and Web services, power to serve as a single integration &amp; development platform for nearly all of Valero&apos;s business, capability to integrate SAP and non-SAP software systems, and support for synchronous &amp; asynchronous messaging.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Research Management Solutions: Bringing the Benefits of Automation to the Front Office]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134935?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5134935&amp;c=CORE</link>
					<description>
						<![CDATA[ How does a firm or fund manager assess his/her research management
needs and choose the best solution? This document helps by identifying pain points in the research workflow that RMS must address, describing how RMS supports investment process and decision making, and highlighting key features to consider when evaluating RMS solutions.]]>				
					</description>
					<author>
						<![CDATA[Advent Software, Inc]]>				
					</author>
					<pubDate>
						Wed, 31 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Mission%20Statement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Extreme Performance, Predictable Scalability, and Continuous Availability for Mission- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139029?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5139029&amp;c=CORE</link>
					<description>
						<![CDATA[ This free white paper details key steps for achieving a superior data management strategy—a ‘must have’ capability for applications to operate with extreme, predictable performance and scalability.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
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					<pubDate>
						Thu, 18 Dec 2008 00:00:00 EST				
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					<![CDATA[SharePoint Customization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102258?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=102258&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional &amp;#34;out of the box&amp;#34; customization elements are available.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
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					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
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					<![CDATA[Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139101?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5139101&amp;c=CORE</link>
					<description>
						<![CDATA[ Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them.  This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach.]]>				
					</description>
					<author>
						<![CDATA[Dorado Software]]>				
					</author>
					<pubDate>
						Mon, 10 Nov 2008 00:00:00 EST				
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					<![CDATA[High Availability Database Solutions for PostgreSQL &amp; Postgres Plus]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138554?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5138554&amp;c=CORE</link>
					<description>
						<![CDATA[ Making sure mission critical databases are highly availably (HA) is the main challenge of IT departments. This paper discusses the failover and redundancy capabilities of specific HA products that can be used in conjunction with PostgreSQL, Postgres Plus, and the Oracle compatible database Postgres Plus Advanced Server.]]>				
					</description>
					<author>
						<![CDATA[EnterpriseDB Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Nov 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Mission-Critical Java]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139023?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5139023&amp;c=CORE</link>
					<description>
						<![CDATA[ Technology barriers have prevented enterprises from adopting Java-based approaches for mission critical applications with extreme and predictable computing needs. However, recent advances throughout the entire Java stack have overcome these barriers to position Java to power the next generation of enterprise computing.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 23 Oct 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Road Map for Delivering BI Publisher Documents from Oracle EBS: A Guide to the Automated  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99965?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=99965&amp;c=CORE</link>
					<description>
						<![CDATA[ This document is designed to be a guide to the Oracle E-Business Suite. It is intended to educate users, developers, managers, and executives of companies using Oracle E-Business Suite to automate and maintain the distribution of business documents]]>				
					</description>
					<author>
						<![CDATA[STR Software]]>				
					</author>
					<pubDate>
						Tue, 09 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Putting Open Source to the Test: The Making of JBoss Enterprise Middleware]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136201?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5136201&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper is intended primarily for senior IT managers responsible for enterprise architecture, application development, and application operations. Managers evaluating middleware solutions will gain a deeper understanding
of how JBoss Enterprise Middleware products are developed and why they offer an ideal platform for the development...]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
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					<![CDATA[Migrating Millions to IP: A Mission Impossible &amp; #63; Not with a Migration Control Center]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136571?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Mission Statement&amp;n=5136571&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes the key business drivers for the creation and operation of the MCC&amp;#44; the critical functions of the MCC&amp;#44; and the basic principles for establishing an effective MCC organization.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
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