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	Helpdesk Policy  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Windows Server 2008 R2: Active Directory, Group Policy and the NEW Terminal Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141149?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5141149&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast explores the key changes made to Windows Server 2008 R2 in Active Directory, Group Policy and Terminal Services. Discover how your organization can leverage these improvements for reduced costs, increased control and improved efficiency.]]>				
					</description>
					<author>
						<![CDATA[Dell and Microsoft]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Podcast: Windows Server 2008 R2: Active Directory, Group Policy and the NEW Terminal Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141152?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5141152&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast explores the key changes made to Windows Server 2008 R2 in Active Directory, Group Policy and Terminal Services. Discover how your organization can leverage these improvements for reduced costs, increased control and improved efficiency.]]>				
					</description>
					<author>
						<![CDATA[Dell and Microsoft]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[WorkplaceControl for Notes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140745?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5140745&amp;c=CORE</link>
					<description>
						<![CDATA[ Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.]]>				
					</description>
					<author>
						<![CDATA[AedifiComm]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Web Content Control: Five Steps to a Successful Implementation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141096?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5141096&amp;c=CORE</link>
					<description>
						<![CDATA[ Implementing Web Content Control can seem intimidating. It represents the uneasy marriage of network administration and human resource management. With a little forethought, however, it becomes straightforward and very effective. Read this whitepaper for a step-by-step overview of a successful web content control implementation.]]>				
					</description>
					<author>
						<![CDATA[Untangle, Inc.]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Managing the IT Infrastructure: Ensure Security and Improve Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139836?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5139836&amp;c=CORE</link>
					<description>
						<![CDATA[ Tune into this webcast to discover why Tripwire should be your go-to solution for managing the configurations of your physical and virtual IT infrastructures.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Massachusetts Privacy Law: The Language, the Impact, and Recommendations for Proving Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139835?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5139835&amp;c=CORE</link>
					<description>
						<![CDATA[ Register for this webcast, and then tune in to learn how to get started preparing for this Massachusetts law that may well be indicative of a legislative trend in other states.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Shortcut Guide To Prioritizing Security Spending Chapter 1: Optimizing Business-Driven  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139849?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5139849&amp;c=CORE</link>
					<description>
						<![CDATA[ This eBook provides a context for understanding today’s information security environment and selecting an optimal set of technologies, policies, and practices to meet the needs of your particular business.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[e-book - Email Archiving: Planning, Policies and Product Selection: Analyzing Email  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139921?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5139921&amp;c=CORE</link>
					<description>
						<![CDATA[ Chapter 4 of this e-book gives advice on determining your email archiving goals and policies to establish a set of system features that match your company’s needs and boost archiving efficiency.]]>				
					</description>
					<author>
						<![CDATA[Symantec Corporation]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Select the Correct RAID for an EqualLogic SAN]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139685?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5139685&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the most important decisions that you have to make when deploying a new storage solution is what RAID type(s) to use. Read this white paper for a discussion on how to select the right RAID policy for your Dell EqualLogic™ storage area network (SAN) arrays.]]>				
					</description>
					<author>
						<![CDATA[Dell India]]>				
					</author>
					<pubDate>
						Tue, 29 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Vyatta vRouter &amp; vFirewall for XenServer &amp; VMware]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139470?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5139470&amp;c=CORE</link>
					<description>
						<![CDATA[ Vyatta&apos;s vRouter &amp; vFirewall technology is optimized to run in virtual environments to manage traffic and enforce policies in the same way that a physical router, firewall, VPN or intrusion prevention device does in a traditional infrastructure. Try out this open source software today.]]>				
					</description>
					<author>
						<![CDATA[Vyatta Inc.]]>				
					</author>
					<pubDate>
						Tue, 22 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Legacy Tools: Not Built for Today &apos; s Helpdesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139216?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5139216&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Email Archiving: Planning, Policies and Product Selection &amp; #45; Chapter 3]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139149?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5139149&amp;c=CORE</link>
					<description>
						<![CDATA[ It&apos;s critical to identify the key features when selecting an email-archiving system for risk reduction. The most important part of the process is defining the company&apos;s email-retention goals and policies. This chapter will discuss several tips for choosing the proper email-archiving product features for your organization.]]>				
					</description>
					<author>
						<![CDATA[SearchExchange]]>				
					</author>
					<pubDate>
						Mon, 14 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Gone in 30 Days: Exchange, Retention, and Regulatory Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139042?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5139042&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, we will discuss how to discover, manage, and archive information within your Exchange enterprise to successfully limit your legal exposure and protect your corporate information.]]>				
					</description>
					<author>
						<![CDATA[Sherpa Software]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Unified Email and Web Security for Small Businesses: Reduce Management Complexities and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139766?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5139766&amp;c=CORE</link>
					<description>
						<![CDATA[ The head of IT for Sunco Cabinets, a small business, felt the new Web Security service might be the answer to simplify enforcement of Sunco&apos;s Internet use policy and protect against emerging web-based threats. Read this case study to learn how this Webroot solution gave Sunco the protection they needed.]]>				
					</description>
					<author>
						<![CDATA[Webroot Software, Inc.]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Are Proxy Anonymizers Putting Your Enterprise in Peril?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140425?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5140425&amp;c=CORE</link>
					<description>
						<![CDATA[ This free white paper explores how education and policy enforcement can help prevent the threat posed by proxy anonymizers. This white paper looks at how to go beyond a basic URL-based filtering solution and block Anonymous Proxies including stopping HTTPS, blocking inappropriate images and proxy pattern blocking.]]>				
					</description>
					<author>
						<![CDATA[M86 Security UK]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Complex Role Entitlements: Making Sense of Role-Based Access Controls (RBAC)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138600?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5138600&amp;c=CORE</link>
					<description>
						<![CDATA[ The new Role-Based Access Control utilities enforce entitlements down to the data and device level. The ability to effectively provision and audit these fine-grained controls across diverse technology domains is still a challenge.  In this webcast, receive practical guidance on how to implement a unified policy management infrastructure for RBAC.]]>				
					</description>
					<author>
						<![CDATA[FoxT]]>				
					</author>
					<pubDate>
						Mon, 31 Aug 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Role-Based Access Control (RBAC): The Next Generation of Access Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138602?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5138602&amp;c=CORE</link>
					<description>
						<![CDATA[ Do you really understand how RBAC can be used to simplify compliance and further secure your sensitive data?  Does your organization have the right infrastructure to take advantage of this new capability?   In this podcast, find out what it takes to implement RBAC in your organization.]]>				
					</description>
					<author>
						<![CDATA[FoxT]]>				
					</author>
					<pubDate>
						Mon, 31 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seven Simple Steps that Slash the IT Audit Burden: Maximizing Your Efficiency Gains from  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138511?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5138511&amp;c=CORE</link>
					<description>
						<![CDATA[ Although IT audits are inevitable--and increasing--they no longer have to be expensive. Auditing systems and system management technologies have matured. Now key control and validation processes can be integrated, streamlined, and automated. You can increase timeliness and accuracy of audit data while reducing IT audit effort, disruption, and cost.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Wed, 26 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Assuring User Identities During a Business Disruption: Applying a Consistent Strong  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101243?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=101243&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper examines the importance of maintaining a consistent two-factor authentication policy during a business disruption. In addition, it provides insight into how to develop plans that enable cost-effective, rapid binding of users to their credentials in the event of an emergency. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Wed, 12 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Track It! &amp; #45; Change Management Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136371?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5136371&amp;c=CORE</link>
					<description>
						<![CDATA[ The Numara Track It! helpdesk/ asset management solution offers a fully integrated &amp;#147;Change Management&amp;#148; module that provides flexibility for seamless upgrades of services &amp;#45; hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top Five Security Best Practices for your Web Gateway in 2009]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135831?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5135831&amp;c=CORE</link>
					<description>
						<![CDATA[ Online security will remain a top concern for both individuals and corporations throughout the year - and beyond. In this white paper you will explore 5 ways to protect your vital data from increasingly sophisticated malware and network attacks.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Fri, 15 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Email and the Law: Challenges of Email Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139926?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5139926&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation transcript covers how organizations can make their email policies compliant with applicable laws.  It details ways in which email and the legal system interact and provides 12 steps for good evidential quality of email.]]>				
					</description>
					<author>
						<![CDATA[Mimecast]]>				
					</author>
					<pubDate>
						Fri, 15 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Buyer’s Guide for Enterprise Single Sign-On]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139585?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5139585&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Essential Guide to Threat Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140703?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5140703&amp;c=CORE</link>
					<description>
						<![CDATA[ Check out this expert eBook and get expert advice that can help your company successfully improve its threat management posture.]]>				
					</description>
					<author>
						<![CDATA[M86 Security UK]]>				
					</author>
					<pubDate>
						Thu, 19 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Setting Policy: Network Security Policies Speak to Types and Levels of Protection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138850?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5138850&amp;c=CORE</link>
					<description>
						<![CDATA[ A well-run business needs a written IT security policy setting forth the use and administration of IT assets. Read this paper to learn the essentials of defining and implementing a security policy for your organization.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Mon, 16 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Security and Acceleration for Remote Users: Establish Policies and Protect Against Web- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135835?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5135835&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how community watch malware cloud defense and web content ratings  centralize management for governance and enable detailed reporting for visibility. This Accelerates  web applications, file access and data transfers - all while increasing user productivity.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Sun, 15 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Webcast and Solution Demo - Data on the Edge: Protecting Your Business Information with  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132911?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5132911&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how the Lumension Security Data Protection Solution proactively protects data from theft or loss through endpoint and device discovery&amp;#44; enforcing device usage and data encryption&amp;#44; and assessing data loss risk.]]>				
					</description>
					<author>
						<![CDATA[Lumension]]>				
					</author>
					<pubDate>
						Wed, 28 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Implementing Device Restrictions in Vista and Server 2008]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132037?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5132037&amp;c=CORE</link>
					<description>
						<![CDATA[ With Vista clients and Server 2008 systems&amp;#44; we have a number of new Group Policy settings that allow us to exert some level of control over which devices users can install and use.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Intelligent Control with an Application Delivery Network]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135057?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5135057&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper details how the Application Delivery Network (ADN) combines real-time intelligence about users, applications, business rules, network status and security policies to deliver applications quickly and securely across the WAN and Internet.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Tue, 30 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Windows Server 2008 and New Group Policy Settings]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102278?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=102278&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper takes an introductory look at the new categories of Group Policy&amp;#44; but anyone moving to Windows Server 2008 technologies would do well to consider the changes and additions to the existing policy categories&amp;#44; too.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Windows Server 2008 &amp; #34;Starter &amp; #34; GPOs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102276?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=102276&amp;c=CORE</link>
					<description>
						<![CDATA[ An old Chinese proverb advises us to &quot;preserve the old, but know the new.&quot; Microsoft&apos;s old template concept has been preserved in the Windows Server 2008 operating system, in the form of what Microsoft calls the starter GPO (Group Policy Object).]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SharePoint Customization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102258?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=102258&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional &amp;#34;out of the box&amp;#34; customization elements are available.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Security Awareness: Is User Education of Any Use at All?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138792?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5138792&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines arguments for and against security awareness training and education, approaches to integrating social approaches to security, and user-friendly approaches to teaching computer hygiene to mixed audiences.]]>				
					</description>
					<author>
						<![CDATA[ESET]]>				
					</author>
					<pubDate>
						Mon, 08 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Revolutionizing Access Management with Shared Authorization Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139518?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5139518&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to learn how externalization and the consequent centralization of authorization policies leads to better policy transparency, improved compliance and quicker IT response to evolving regulatory requirements.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Nov 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Managing Risk through Financial Processes: Embedding Governance, Risk and Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136320?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5136320&amp;c=CORE</link>
					<description>
						<![CDATA[ To find out how senior executives view their financial processes, the Economist Intelligence Unit surveyed a global sample of mostly financial executives in September 2008. Some respondents focused on the importance of developing processes that reduced costs and improved efficiency. Others acknowledged
the importance of cost and efficiency..]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Nov 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Risk Management: Bridging Policies and Procedures &amp; #45; Fundamental Security Concepts]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100930?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=100930&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses risk management as a key process in designing security architectures&amp;#44; including a better way for security managers to approach the security ROI issue.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sat, 11 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Securing the Organization: Creating a Partnership between HR and Information Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99921?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=99921&amp;c=CORE</link>
					<description>
						<![CDATA[ The goal of this white paper is to help Human Resource professionals understand the full scope of the growing information security profession and how it affects every aspect of an organization.]]>				
					</description>
					<author>
						<![CDATA[ISC2]]>				
					</author>
					<pubDate>
						Tue, 09 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Strategic Meeting Management: Best Practices for Success: A Tips and Tools Guide to  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99595?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=99595&amp;c=CORE</link>
					<description>
						<![CDATA[ In studying the best practices in strategic meeting management&amp;#44; there&amp;#39;s proven evidence that a &amp;#34;managed&amp;#34; meetings program can generate significant and immediate cost savings for corporations of all sizes.]]>				
					</description>
					<author>
						<![CDATA[StarCite]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Policy/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VUE Software: Insurance Commission &amp; Incentive Compensation Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96671?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=96671&amp;c=CORE</link>
					<description>
						<![CDATA[ VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.]]>				
					</description>
					<author>
						<![CDATA[CSSI]]>				
					</author>
					<pubDate>
						Fri, 16 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94396?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=94396&amp;c=CORE</link>
					<description>
						<![CDATA[ VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems &amp; applications on an existing PC as you migrate to Vista.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Tue, 04 Mar 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Securing Laptops with Full Disk Encryption]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139295?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5139295&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn about the driving factors behind the increasing use of laptops in business activities, the data and information security issues associated with laptop systems, the overall benefits and challenges of encryption, the overall benefits of full disk encryption, and PGP Corporation&apos;s highly effective approach.]]>				
					</description>
					<author>
						<![CDATA[PGP Corporation]]>				
					</author>
					<pubDate>
						Sat, 16 Feb 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Web Content Filtering for Effective Policy Enforcement and Gateway Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135803?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=5135803&amp;c=CORE</link>
					<description>
						<![CDATA[ This document examines the requirements for a dynamic content filtering
solution to perform an effective policy enforcement and gateway security
role and details Blue Coat WebFilter&apos;s approach.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Fri, 28 Dec 2007 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Lumension Sanctuary Device Control]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92635?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=92635&amp;c=CORE</link>
					<description>
						<![CDATA[ Lumension&amp;#39;s Sanctuary Device Control minimizes the risk of data theft from removable devices through its policy-based enforcement of device use that controls the flow of inbound and outbound data from your endpoints.]]>				
					</description>
					<author>
						<![CDATA[Lumension]]>				
					</author>
					<pubDate>
						Fri, 26 Oct 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Vulnerability Assessments: Guidelines to Maximize Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93419?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=93419&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper outlines the process for successfully integrating vulnerability scanning and remediation capabilities to ensure your organization maintains a secure environment while complying with internal and external security policies.]]>				
					</description>
					<author>
						<![CDATA[Lumension]]>				
					</author>
					<pubDate>
						Wed, 24 Oct 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[FACTS ADMIN &amp; #45; Advanced Technologies for Expert Health Claims Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95479?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Policy&amp;n=95479&amp;c=CORE</link>
					<description>
						<![CDATA[ FACTS ADMIN is a fully automated&amp;#44; real&amp;#45;time policy administration system &amp;#45; with support for membership enrollment and eligibility management&amp;#44; premium administration&amp;#44; accounts payable&amp;#44; and administration of broker commissions.]]>				
					</description>
					<author>
						<![CDATA[Ebix Health, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
					</pubDate>
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