<?xml version="1.0" encoding="UTF-8" ?>
			<rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"
						xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
			<channel>
			<title>
	Helpdesk Software Review  - KnowledgeStorm
			</title>
			<link>http://www.knowledgestorm.com</link>
			<description>
	KnowledgeStorm
			</description>
			<language>
	en-us			
			</language>
			<copyright>
	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
			</copyright>
	<generator><![CDATA[KnowledgeStorm proprietary,
serverName = 'rsssearch.knowledgestorm.com'
hostName = (appatl3)
classLoader.hashCode = (157698248)
]]></generator>		
			<lastBuildDate>
	Thu, 26 Nov 2009 00:00:00 EST				
			</lastBuildDate>
			<ttl>
	60				
			</ttl>
	
			<item>					
					<title>
					<![CDATA[Migrating from VB6 to .NET in a Cost-Effective Manner: How to Reduce Financial Pressures  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141308?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5141308&amp;c=CORE</link>
					<description>
						<![CDATA[ With Microsoft recently announcing plans to terminate support for the VB6 IDE and the VB6 runtime, many organizations are looking to migrate their VB6 application. This paper reviews the current migration and modernization solutions for converting valuable software assets from the VB6 platform, as well as 12 tips for handling the migration.]]>				
					</description>
					<author>
						<![CDATA[Transoft]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[E-Guide: Software Requirements Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141247?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5141247&amp;c=CORE</link>
					<description>
						<![CDATA[ This E-Guide provides an expert overview of software requirements management and examines issues with requirements-based testing, software requirements documentation, requirements creep, and requirements use cases.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Mon, 23 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BMC SQL Performance for DB2: A Review of the Potential Return on Investment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141218?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5141218&amp;c=CORE</link>
					<description>
						<![CDATA[ The ever present demand to maximise the value delivered by business-critical applications requires that we optimise the use of all the resources that execute and manage them. BMC Software is one of the major vendors offering such support and has a highly regarded set of solutions collectively called BMC SQL Performance for DB2.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Jumpstart In-House E-Discovery with Ringtail QuickCull]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141266?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5141266&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how your legal team can conduct quick, effective early case assessments (ECA), dramatically reduce costs associated with processing and document review, and control your internal e-discovery process with more confidence.]]>				
					</description>
					<author>
						<![CDATA[FTI Technology]]>				
					</author>
					<pubDate>
						Thu, 12 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Associated Banc-Corp Case Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140798?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5140798&amp;c=CORE</link>
					<description>
						<![CDATA[ After comparing several different software- and hardware-based solutions (including biometrics), reviewing industry-trusted research reports (such as Gartner), and talking to existing customers and technical staff of various other vendors, Associated Banc-Corp selected SafeWord for Citrix® a strong authentication solution.]]>				
					</description>
					<author>
						<![CDATA[SafeNet, Inc.]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[WorkplaceControl for Notes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140745?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5140745&amp;c=CORE</link>
					<description>
						<![CDATA[ Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.]]>				
					</description>
					<author>
						<![CDATA[AedifiComm]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Rational Software Analyzer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140692?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5140692&amp;c=CORE</link>
					<description>
						<![CDATA[ Download IBM Rational Software Analyzer Enterprise Edition V7.1, software that incorporates code quality analysis into existing software build processes to automate and centralize code scans reducing the number of software defects which lowers development and maintenance costs.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Fight the Spam Explosion with Software as a Service (SaaS)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140167?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5140167&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this expert e-guide for information about the benefits of SaaS security, including cooling and high availability considerations as well as comparisons of appliance vs. services and SaaS vs. on-premise solutions.]]>				
					</description>
					<author>
						<![CDATA[Webroot Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 16 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Chapter 2: Re-make or Re-model – Cloud Developer Strategies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139943?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5139943&amp;c=CORE</link>
					<description>
						<![CDATA[ Read the second chapter of the Cloud Computing E-Book and learn what developers should consider before moving applications to the cloud and to what extent they will have to re-think familiar go-to languages to make apps work in the cloud.]]>				
					</description>
					<author>
						<![CDATA[SearchSOA.com]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Disk Backup versus Tape Backup]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139720?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5139720&amp;c=CORE</link>
					<description>
						<![CDATA[ Review the comparisons in this paper and learn the various ways that moving to disk-based backup and data protection solutions – as onsite software, SaaS or managed service – can be the smart move for your company.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Wed, 30 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Code Collaborator v5.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139268?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5139268&amp;c=CORE</link>
					<description>
						<![CDATA[ Tired of falling asleep during code review meetings? Stop meeting – try peer code review with Code Collaborator. This time-saving tool lets you do fast and efficient reviews online, without the usual pain of meetings, printouts, or convoluted emails.]]>				
					</description>
					<author>
						<![CDATA[Smart Bear&amp;#174; Software]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Legacy Tools: Not Built for Today &apos; s Helpdesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139216?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5139216&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Next-Generation Disaster Recovery and Availability Technologies for IBM Power Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139195?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5139195&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper reviews the technology spectrum available for IBM i and AIX environments, including the latest, next-generation solutions, with a goal of preparing IT professionals to evaluate and adopt those most effective and appropriate for their organization.]]>				
					</description>
					<author>
						<![CDATA[Vision Solutions]]>				
					</author>
					<pubDate>
						Tue, 15 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[LogRhythm &amp; #39;s LR-1000-XM Receives &apos; BEST BUY &apos; pick from Security Magazine]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138968?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5138968&amp;c=CORE</link>
					<description>
						<![CDATA[ See this product review in which LogRhythm&amp;#39;s LR-1000-XM power log aggregation tool received BEST BUY pick in Digital Forensics by SC Magazine.]]>				
					</description>
					<author>
						<![CDATA[LogRhythm, Inc.]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Adding Application Control to Your Security Toolbox]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139730?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5139730&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this solution guide for suggestions on how to get the most out of implementing application control in your network. After discussing the
expanding applications frontier and its impact on an enterprise, the paper defines application control and reviews the requirements it must
meet.]]>				
					</description>
					<author>
						<![CDATA[Fortinet, Inc. / Alternative Technology Group of Arrow ECS]]>				
					</author>
					<pubDate>
						Mon, 07 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Global Cybercrime and the Evolving Threat Landscape]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138062?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5138062&amp;c=CORE</link>
					<description>
						<![CDATA[ The threat landscape has changed drastically, but has antivirus gotten any better?  Join Graham Cluley, senior security consultant at Sophos, as he reviews the most current threats, including social networking attacks and Conficker. Find out how to thwart attacks before they occur, and learn more about the antivirus industry today.]]>				
					</description>
					<author>
						<![CDATA[Sophos Inc.]]>				
					</author>
					<pubDate>
						Wed, 12 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast: Global Cybercrime and the Evolving Threat Landscape]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138063?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5138063&amp;c=CORE</link>
					<description>
						<![CDATA[ The threat landscape has changed drastically, but has antivirus gotten any better?  Join Graham Cluley, senior security consultant at Sophos, as he reviews the most current threats, including social networking attacks and Conficker. Find out how to thwart attacks before they occur, and learn more about the antivirus industry today.]]>				
					</description>
					<author>
						<![CDATA[Sophos Inc.]]>				
					</author>
					<pubDate>
						Wed, 12 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Reclaim Wasted Capacity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137782?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5137782&amp;c=CORE</link>
					<description>
						<![CDATA[ This four-part webcast demonstrates the necessity for a proper storage management solution, such as Northern Storage Suite, in an organization&apos;s storage infrastructure. They&apos;ll review how NSS can reclaim wasted capacity, control user behavior, getting your end-users on-board with saving capacity and how to properly plan for future storage needs.]]>				
					</description>
					<author>
						<![CDATA[Northern Parklife]]>				
					</author>
					<pubDate>
						Mon, 03 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Network Testing Labs Review: Make Internet Risks and Perils Disappear]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141272?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5141272&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how your organization can install a filtering device that blocks malware from your network. McAfee&apos;s Email and Web Security appliance is recognized as an effective tool for identifying &quot;bad&quot; URLs.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Tue, 30 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Importance of a Single Platform for Data Integration and Quality Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136342?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5136342&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines the evolution of the data integration and quality industry, and explains the benefits of moving toward a single data services architecture. It outlines requirements for a software platform for supporting such an architecture, and, as an example, reviews the BusinessObjects&amp;#147; Data Services XI Release 3 platform.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Track It! &amp; #45; Change Management Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136371?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5136371&amp;c=CORE</link>
					<description>
						<![CDATA[ The Numara Track It! helpdesk/ asset management solution offers a fully integrated &amp;#147;Change Management&amp;#148; module that provides flexibility for seamless upgrades of services &amp;#45; hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[A Fresh Look at SAP’s Software as a Service (SaaS) Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140038?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5140038&amp;c=CORE</link>
					<description>
						<![CDATA[ After a year of silence surrounding SAP’s newest Enterprise Resource Planning solution, SAP Business ByDesign is back. Read this Aberdeen Group paper for an analyst’s review of the product, including insights on the product’s price, functionality, and versatility.]]>				
					</description>
					<author>
						<![CDATA[SAP]]>				
					</author>
					<pubDate>
						Fri, 15 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Windows 7 Review Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135773?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5135773&amp;c=CORE</link>
					<description>
						<![CDATA[ Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you&apos;ll need to focus on if you&apos;re thinking of moving to Windows 7, either from Vista or from XP.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 13 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BMC SQL Performance for DB2: Two Minute Explainer Video]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135309?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5135309&amp;c=CORE</link>
					<description>
						<![CDATA[ Inefficient DB2 applications can waste MIPS and cost an organization thousands while mainframe application demand continually grows. Learn how BMC&amp;#39;s SQL Performance solution for DB2 can reduce CPU MIPS, improve DB2 application performance, correct problems before they occur, and enable staff to work on more productive tasks.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 24 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Buyer’s Guide for Enterprise Single Sign-On]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139585?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5139585&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Why Records Management is important]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133841?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5133841&amp;c=CORE</link>
					<description>
						<![CDATA[ Records management forces you to think about how you create, process, capture, and manage information. This requires a review of your business activities from an information-centric point of view, which in itself can highlight process inefficiencies.  This white paper explains why such a process is important.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 06 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Preparing for e-discovery - The litigator and the information professional responsibilities]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133843?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5133843&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper reviews e-discovery scenarios where Legal and IT must be a united front; understanding both sets of requirements and responsibilities, managing the e-discovery process, and action steps for Legal and IT to ensure regulatory compliance and reduced costs and risk of e-discovery.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 06 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Bloor InDetail: Talend Open Studio - an independent analyst review]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133240?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5133240&amp;c=CORE</link>
					<description>
						<![CDATA[ Talend is an open source provider of data integration products or&amp;#44; in traditional parlance&amp;#44; ETL (extract&amp;#44; transform and load)&amp;#44; although the product also supports an ELT approach.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Making Quality a Deliverable in Eclipse &amp; #45;Based Java Development]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133070?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5133070&amp;c=CORE</link>
					<description>
						<![CDATA[ CodePro AnalytiX as part of a continuous or nightly&amp;#45;build process&amp;#44; seamlessly integrate it into any Eclipse&amp;#45;based Java development environment&amp;#44; or use a combination of the two implementation approaches.]]>				
					</description>
					<author>
						<![CDATA[Instantiations]]>				
					</author>
					<pubDate>
						Wed, 04 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[DataDirect XML Converters Allow Health Care Payers and Providers to Comply with X12 EDI  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134158?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5134158&amp;c=CORE</link>
					<description>
						<![CDATA[ In this product review, Benefitfocus IT professionals discuss their experiences with DataDirect XML Converters 4.0. They rate the product using several criteria and detail how the implemented the product into their IT enterprise.]]>				
					</description>
					<author>
						<![CDATA[DataDirect Technologies]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Capital Delivery Revolution and Technology: Connecting Capital Planning, Construction,  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139995?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5139995&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper recognizes three principal solution areas in the capital project delivery lifecycle: project design, project execution, and organizational governance. In particular, it addresses the area of project execution and the means available today to drive successful project delivery on a consistent basis.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Application Acceleration for Satellite-Based Enterprise Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136911?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5136911&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper reviews the best of the newest achievements in VSAT performance and utility and shows how these solutions could become part of the mainstream of corporate network deployment and an integral portion of commercial (and competitive) service provider offerings.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Tue, 30 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SharePoint E-zine Vol.5: Document version control gets a face-lift in SharePoint 2007]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102466?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=102466&amp;c=CORE</link>
					<description>
						<![CDATA[ In this edition of the SharePoint E-zine, you will explore how SharePoint 2007 reduces the complexity associated with document version control.]]>				
					</description>
					<author>
						<![CDATA[SearchWinIT]]>				
					</author>
					<pubDate>
						Wed, 17 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Separating the Hype from Reality in Comparative Anti-Virus Reviews]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138794?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5138794&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the banes of the anti-virus researcher&apos;s life is the widespread confusion about &quot;correct&quot; comparative testing of anti-virus and anti-malware products. Read this paper to learn one expert&apos;s opinions about anti-virus testing and test reviews.]]>				
					</description>
					<author>
						<![CDATA[ESET]]>				
					</author>
					<pubDate>
						Mon, 15 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SharePoint Customization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102258?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=102258&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional &amp;#34;out of the box&amp;#34; customization elements are available.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sales and Marketing: The New Power Couple]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138221?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5138221&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CCNA v2.0 Review: Critical Concepts of the 640 &amp; #45;802 CCNA Exam]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101013?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=101013&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam&apos;s critical concepts.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 17 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Windows Server 2008 Backup Tool &amp; #45; A Review of Its Features]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100937?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=100937&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper presents some of the more significant pros and cons of the Server 2008 version of the backup tool that debuted in Windows Vista.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sat, 11 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IDC Paper – Services for Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139838?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5139838&amp;c=CORE</link>
					<description>
						<![CDATA[ IDC&apos;s white paper reviews finds that virtualization can have significant benefits to an organization, like increased utilization, simplified management and reduced energy costs, but it can be a complex undertaking and if not planned correctly, it can hurt instead of help.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 02 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Augmenting the Value of ERP to Achieve the Perfect Plant]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99992?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=99992&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper reviews multiple compelling issues of establishing and maintaining connectivity to manufacturing operations to achieve the Perfect Plant through an existing ERP system.]]>				
					</description>
					<author>
						<![CDATA[Apriso Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Application Server Quality: Review Your Assumptions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136196?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5136196&amp;c=CORE</link>
					<description>
						<![CDATA[ Application development professionals have better platform options to choose from than they might think. In this Forrester Research report, you&apos;ll learn about factors you should consider as application platforms evolve, four criteria that application development professionals should examine when selecting application server products, and more...]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Reasons Why System i (IBM iSeries) High Availability Solutions Should Be Considered in ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95965?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=95965&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will provide a review of the core causes and costs of both planned and unplanned downtime and will then provide a detailed discussion of current options for High Availability and Disaster Recovery solutions.]]>				
					</description>
					<author>
						<![CDATA[Vision Solutions]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HEALTHsuite® - Claims Processing Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93897?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=93897&amp;c=CORE</link>
					<description>
						<![CDATA[ HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.]]>				
					</description>
					<author>
						<![CDATA[RAM Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[A Technical Review of Caching Technologies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136944?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5136944&amp;c=CORE</link>
					<description>
						<![CDATA[ The goal of this white paper is to discuss the role of caching, describe in detail how object caching and byte caching works, and show how these caching technologies work together to deliver true performance differentiation.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Mon, 17 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Simplify .NET Testing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135419?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Software Review&amp;n=5135419&amp;c=CORE</link>
					<description>
						<![CDATA[ HP QuickTest Professional software is a useful tool for regression test and function test automation.  This paper will briefly review the challenges or testing Windows Forms applications and review the functionality of HP QuickTest Processional and its .NET add-in capabilities.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sat, 01 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Software%20Review/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
					
			</channel>
		</rss>
	