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	Helpdesk Surveys  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Saving At-Risk Customers and Revenue Through Survey Action Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141340?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5141340&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to understand what Survey Action management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.]]>				
					</description>
					<author>
						<![CDATA[MarketTools, Inc.]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Virtualization Challenges Are Highlighted by User Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140999?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5140999&amp;c=CORE</link>
					<description>
						<![CDATA[ To understand the impact of server virtualization, Syncsort commissioned Ziff Davis Media to conduct a survey around end-user experiences with migrating physical servers to virtual machines (referred to as P2V migration).  Read the results here.]]>				
					</description>
					<author>
						<![CDATA[Syncsort]]>				
					</author>
					<pubDate>
						Mon, 16 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Eight Questions to Ask When Considering an All-in-One Data Protection Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140972?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5140972&amp;c=CORE</link>
					<description>
						<![CDATA[ Many administrators who oversee their organization’s backup and recovery are considering an all-in-one data protection (DP) solution.  There are eight things to consider before you make your decision on which solution to purchase and this white paper explains them.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Fri, 13 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[IT Survey Results: Top Priorities Through 2010]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140765?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5140765&amp;c=CORE</link>
					<description>
						<![CDATA[ What will be most important to IT organizations over the next 12 months? It&apos;s probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Network Forensics Survey: Most Networks are Unprepared for Quick Response]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140770?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5140770&amp;c=CORE</link>
					<description>
						<![CDATA[ More than 60% of large enterprises believe a significant network breach is likely within the next 3 years, yet most are not capable of effectively discovering the full scope of incidents. This survey details how management and staff within large organizations view the importance of being prepared to respond to network security incidents.]]>				
					</description>
					<author>
						<![CDATA[Solera Networks]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[WorkplaceControl for Notes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140745?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5140745&amp;c=CORE</link>
					<description>
						<![CDATA[ Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.]]>				
					</description>
					<author>
						<![CDATA[AedifiComm]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Optimize Customer Experience to Achieve Competitive Advantage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140288?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5140288&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Presentation Transcript: Business Case for Data Protection Survey &amp; Results]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140464?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5140464&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation transcript presents the results of a survey conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company. The survey determines what senior executives think about the value proposition of corporate data protection efforts. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[Ounce Labs, an IBM Company]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Presentation Transcript: Buying Your BI Solution from Your ERP Vendor: Strategic Business  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140227?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5140227&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation transcript explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[7 Habits of Highly Successful Surveys]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140235?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5140235&amp;c=CORE</link>
					<description>
						<![CDATA[ Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper &apos;The Customer Satisfaction Survey&apos; to learn how to understand the major customer experience metrics and more!]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139957?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5139957&amp;c=CORE</link>
					<description>
						<![CDATA[ This Podcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Notebook and Netbook Adoption in the Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139809?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5139809&amp;c=CORE</link>
					<description>
						<![CDATA[ In this tech adoption profile commissioned by Dell and Intel, Forrester Consulting presents the results of a survey conducted with North American IT decision makers regarding enterprise adoption of notebooks, netbooks, and alternative computing models.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Fri, 02 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139242?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5139242&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 30 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[PCI DSS Compliance Survey Results]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140933?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5140933&amp;c=CORE</link>
					<description>
						<![CDATA[ The findings of this survey suggest that despite PCI DSS regulation companies are still struggling with data security. However, it also suggests that companies that take a strategic approach to PCI compliance go through fewer data breaches. Learn more about leveraging PCI to get a broader, more effective, and more cost efficient security program.]]>				
					</description>
					<author>
						<![CDATA[Imperva]]>				
					</author>
					<pubDate>
						Thu, 24 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Legacy Tools: Not Built for Today &apos; s Helpdesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139216?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5139216&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[The BI Survey 8: The World &apos; s Largest Independent BI Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139055?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5139055&amp;c=CORE</link>
					<description>
						<![CDATA[ Now in its eighth year of publication, The BI Survey by Nigel Pendse is an annual report based on the world&apos;s largest independent survey of Business Intelligence and Performance Management users.]]>				
					</description>
					<author>
						<![CDATA[Board International]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Quality Health Assessment Tool]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138927?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5138927&amp;c=CORE</link>
					<description>
						<![CDATA[ This one minute survey consists of ten questions to assess your software quality environment. When complete, you will receive custom recommendations that you can view and print out to help plan your QA strategy; complete with next steps, and thought leadership guidance and papers.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Disaster Plan - New Technologies Put Fresh Wrinkles in Business-Continuity / Disaster- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138866?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5138866&amp;c=CORE</link>
					<description>
						<![CDATA[ Business continuity/disaster recovery requires a holistic approach that includes storage, infrastructure, servers, applications, middleware and the network. If that weren&apos;t complicated enough, today&apos;s new technologies are testing traditional methods of backup and data protection. It&apos;s time to take another look at your BC/DR plan.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Virtualization Management Survey Report: Key Findings]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137629?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5137629&amp;c=CORE</link>
					<description>
						<![CDATA[ This FOCUS report of key findings presents the highlights of an end-user survey conducted in April 2009, outlining the current state of virtualization adoption, pain points, barriers to expansion, and management requirements.]]>				
					</description>
					<author>
						<![CDATA[Focus]]>				
					</author>
					<pubDate>
						Sat, 01 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Performance Under Pressure: The State of Enterprise Web Application Quality and Availability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139327?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5139327&amp;c=CORE</link>
					<description>
						<![CDATA[ Take a look at this important survey, which sought managers’ and professionals’ perspectives, both as external customers of e-business sites, as well as caretakers of their own online operations.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sole-sourcing BI from your ERP vendor: IT convenience or strategic business decision?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139209?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5139209&amp;c=CORE</link>
					<description>
						<![CDATA[ Datamonitor surveyed 100 SAP customers to understand the implications of sole-sourcing. Read the survey findings and learn the trends and behaviors associated with sole-sourcing BI from ERP vendors.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Server Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136840?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5136840&amp;c=CORE</link>
					<description>
						<![CDATA[ Take this quick survey on server to show us the important advantages between solutions.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Tue, 23 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Track It! &amp; #45; Change Management Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136371?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5136371&amp;c=CORE</link>
					<description>
						<![CDATA[ The Numara Track It! helpdesk/ asset management solution offers a fully integrated &amp;#147;Change Management&amp;#148; module that provides flexibility for seamless upgrades of services &amp;#45; hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SPSS Text Analysis for Surveys &amp; trade; 3.0 - Specifications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135548?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5135548&amp;c=CORE</link>
					<description>
						<![CDATA[ Use SPSS Text Analysis for Surveys to categorize text responses whether you conduct surveys to support business, education, or government decisions, or for your academic research. No matter your field, you now have a way to combine your qualitative and quantitative analyses using a single advanced but easy-to-use desktop software program.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 05 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[FalconStor Addresses Top Deduplication Criteria]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139024?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5139024&amp;c=CORE</link>
					<description>
						<![CDATA[ Data deduplication has quickly moved from a &quot;nice-to-have&quot; to a 
&quot;must-have&quot; technology for those organizations trying to keep pace with relentless data growth. Organizations surveyed by ESG are citing difficulty keeping up with storage capacity demands, while also reporting flat or decreasing IT budgets.]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SPSS’ Solution for Surveys saves publisher $20,000 annually without consultants]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135474?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5135474&amp;c=CORE</link>
					<description>
						<![CDATA[ Aspen Publishers Inc. was able to complete two benchmarking surveys more efficiently and save $20,000 per year without the help of outside consultants by using SPSS for Windows, SPSS Data Entry Builder, and SPSS Data Entry Station.  Read this case study and find out how they did it.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135523?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5135523&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether it&apos;s in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 14 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141333?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5141333&amp;c=CORE</link>
					<description>
						<![CDATA[ As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies&apos; current systems are not equipped with the necessary tools to manage and control such transactions.]]>				
					</description>
					<author>
						<![CDATA[Progress Software]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136988?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5136988&amp;c=CORE</link>
					<description>
						<![CDATA[ As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies&apos; current systems are not equipped with the necessary tools to manage and control such transactions.]]>				
					</description>
					<author>
						<![CDATA[Progress Software, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Buyer’s Guide for Enterprise Single Sign-On]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139585?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5139585&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Value Of A Comprehensive Integration Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139084?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5139084&amp;c=CORE</link>
					<description>
						<![CDATA[ In November 2008, Sterling Commerce commissioned Forrester Consulting to investigate the value of a comprehensive integration solution (CIS) that encompasses the bulk of the enterprise’s integration needs. Forrester also conducted an online survey of key IT roles in selected geographical locations. This paper discusses the results of these studies.]]>				
					</description>
					<author>
						<![CDATA[Sterling Commerce]]>				
					</author>
					<pubDate>
						Wed, 11 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Garnering Executive Support: Building Your Business Plan for Strategic Meetings Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133928?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5133928&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, brought to you by StarCite, corporate travel and meetings professionals will learn why executive support is vital to a strategic meetings management effort and how to garner that support - even if it requires investment and resources from upper management.]]>				
					</description>
					<author>
						<![CDATA[StarCite]]>				
					</author>
					<pubDate>
						Mon, 09 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[2009 IT Skills and Salary Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133757?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5133757&amp;c=CORE</link>
					<description>
						<![CDATA[ Download your free copy to learn the top paying salaries for IT jobs based on state&amp;#44; industry&amp;#44; certification&amp;#44; and more.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 03 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Turning Results into Rewards: Survey Analysis and Reporting]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135512?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5135512&amp;c=CORE</link>
					<description>
						<![CDATA[ Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 26 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[2008 Annual Study: Cost of a Data Breach]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139297?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5139297&amp;c=CORE</link>
					<description>
						<![CDATA[ This 2008 Ponemon Institute benchmark study, sponsored by PGP Corporation, examines the costs incurred by 43 organizations after experiencing a data breach.]]>				
					</description>
					<author>
						<![CDATA[PGP Corporation]]>				
					</author>
					<pubDate>
						Thu, 19 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135514?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5135514&amp;c=CORE</link>
					<description>
						<![CDATA[ Maximize survey research value with open text responses. If you&apos;ve limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization&apos;s first step toward maximizing the value of your survey data.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 12 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[New Insider Threat Emerges in the New Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133017?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5133017&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how employees and partners are engaging with IT assets and intellectual property.]]>				
					</description>
					<author>
						<![CDATA[Lumension]]>				
					</author>
					<pubDate>
						Mon, 02 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[2009 Security Mega Trends Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133014?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5133014&amp;c=CORE</link>
					<description>
						<![CDATA[ This survey was conducted by the Ponemon Institute to better understand if certain publicized IT risks to personal and confidential data are or should be more or less of a concern for organizations. Learn what respondents in IT operations and IT security think about eight Security Mega Trends affecting organizations during the next 12 to 24 months.]]>				
					</description>
					<author>
						<![CDATA[Lumension]]>				
					</author>
					<pubDate>
						Mon, 02 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
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					<title>
					<![CDATA[SharePoint Customization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102258?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=102258&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional &amp;#34;out of the box&amp;#34; customization elements are available.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Delivering Quality Leads, Not Just Quantity: The Interactive Value of Webinars]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138334?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5138334&amp;c=CORE</link>
					<description>
						<![CDATA[ Using interactive media such as Webinars can help marketers effectively balance quality with quantity when it comes to lead generation. Download the white paper to learn more.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[IDC Report: IT Service Management Adoption Trends and Strategies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133444?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=5133444&amp;c=CORE</link>
					<description>
						<![CDATA[ Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Mon, 08 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Podcast--Connecting Through Content Issue One: How Technology Marketers Meet Buyers &apos;  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87982?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=87982&amp;c=CORE</link>
					<description>
						<![CDATA[ This report discusses content strategies and preferences from the unique perspectives of both the B2B technology buyers and marketers.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Connecting Through Content: Issue One]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87939?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=87939&amp;c=CORE</link>
					<description>
						<![CDATA[ This report, Issue One: How Technology Marketers Meet Buyers&apos; Appetite for Content is the first in the Connecting Through Content series, which explores content creation, distribution and lead nurturing through the dual marketers&apos; and technology buyers&apos; perspectives.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Surveys/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Emerging Media Series:Listen How Podcasts Influence B2B Technology Purchase Decisions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/83660?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Surveys&amp;n=83660&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast is the first in a series of studies conducted by KnowledgeStorm and Universal McCann that will take a strategic look at the impact the blogs, podcasts and other emerging media formats have on B2B technology marketing. Listen how podcasting can become your next hot marketing delivery mechanism.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Jul 2006 00:00:00 EDT				
					</pubDate>
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