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	Helpdesk Trends  - KnowledgeStorm
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	KnowledgeStorm
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					<title>
					<![CDATA[Thriving in the Ecosystem: How Web Application Interdependencies are Transforming the  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141348?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5141348&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper, based on unique, primary research, will provide you with a window into these new Web ecosystem dynamics - what they are, what are the trends, who is impacted most, and what strategies are most likely to help to minimize business risk and optimize growth opportunities.]]>				
					</description>
					<author>
						<![CDATA[Webmetrics, a Neustar service]]>				
					</author>
					<pubDate>
						Wed, 25 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Remote Branch Office Trends]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141062?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5141062&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast, an industry expert discusses how the recession has affected branch office growth; what’s driving change in branch offices, and how to over cover the never-ending challenge of branch office security.]]>				
					</description>
					<author>
						<![CDATA[SonicWALL]]>				
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					<pubDate>
						Tue, 17 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Key Trends in B2B Ecommerce]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140913?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5140913&amp;c=CORE</link>
					<description>
						<![CDATA[ Join Brian Walker as he discusses emerging trends within B2B eCommerce for you to use in evolving  your own B2B online experience.]]>				
					</description>
					<author>
						<![CDATA[Elastic Path]]>				
					</author>
					<pubDate>
						Tue, 17 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Presentation Transcript: Mission Critical Computing In NextGen Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140988?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5140988&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this transcript of the &quot;Mission Critical Computing&quot; webcast to learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance and find out more about innovations to data center operations to help you remain competitive.]]>				
					</description>
					<author>
						<![CDATA[PC Connection in partnership with HP ThinClient]]>				
					</author>
					<pubDate>
						Fri, 13 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[E-Book: Understanding In-Database Analytics Technology - Benefits, Use Cases and ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140898?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5140898&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn all about in-database technology in this E-book, designed to give you a complete overview of the technology and how it can be leveraged successfully. Read on to learn why more companies are choosing to leverage this new technology - and learn more about their ROI and business results.]]>				
					</description>
					<author>
						<![CDATA[Sybase, Inc.]]>				
					</author>
					<pubDate>
						Wed, 11 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[E-Book: Five Technology Trends for Improved Business Intelligence Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140797?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5140797&amp;c=CORE</link>
					<description>
						<![CDATA[ In this E-Book, data warehousing and BI expert Rick Sherman explains how you can take advantage of BI trends to ensure that you get the right information to the right people at the right times, so they can make the best possible decisions.]]>				
					</description>
					<author>
						<![CDATA[Sybase, Inc.]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[WorkplaceControl for Notes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140745?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5140745&amp;c=CORE</link>
					<description>
						<![CDATA[ Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.]]>				
					</description>
					<author>
						<![CDATA[AedifiComm]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Jumpstart Your Next Project with Visual Studio 2010 Beta 2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140547?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5140547&amp;c=CORE</link>
					<description>
						<![CDATA[ Jump start your next development project with Visual Studio 2010 Beta 2. This IT download allows you to support for the latest platforms, targeted experiences for specific application types, and core architecture improvements. Download it now!]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[eGuide: Key Trends and Strategies for Decreasing Data Integration Costs in a Down Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140608?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5140608&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this E-Guide and explore how careful negotiation of data integration licenses can help your company save $100,000 or more on data integration costs.  Learn about vital data integration trends and business drivers as well as how you can ensure a successful business intelligence (BI) initiative with key data integration considerations.]]>				
					</description>
					<author>
						<![CDATA[Syncsort]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Mission Critical Computing In The NextGen Data Center Infrastructure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140348?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5140348&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive.]]>				
					</description>
					<author>
						<![CDATA[PC Connection in partnership with HP ThinClient]]>				
					</author>
					<pubDate>
						Mon, 26 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[PODCAST: Mission Critical Computing In The NextGen Data Center Infrastructure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140350?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5140350&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive.]]>				
					</description>
					<author>
						<![CDATA[PC Connection in partnership with HP ThinClient]]>				
					</author>
					<pubDate>
						Mon, 26 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Podcast: How to Virtualize your Servers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139780?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5139780&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtualization has become one of the latest trends in helping to drive efficiencies in the data center -- from management to energy costs, server virtualization may be able to help you optimize your IT environment. Listen to Tom Ready, IBM vice president as he describes the latest trends and benefits of server virtualization.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 02 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Securing Your Enterprise with Trend Micro]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139721?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5139721&amp;c=CORE</link>
					<description>
						<![CDATA[ Here you can discover a unique solution-set targeted to your enterprise. Trend Micro understands the challenges facing the enterprise and delivers a product that ensures a strong ROI. Whether you&apos;re interested in Endpoint Security or Web Security solutions, there&apos;s something here for you.]]>				
					</description>
					<author>
						<![CDATA[Trend Micro, Inc.]]>				
					</author>
					<pubDate>
						Wed, 30 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Staying Ahead of the Threat Curve: Top Trends and Security Strategies for 2010]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139665?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5139665&amp;c=CORE</link>
					<description>
						<![CDATA[ As security threats grow in sophistication, securing critical data is becoming more challenging. Your exposure is increased and attacks are difficult to spot. In this webcast, White House Cybersecurity Advisor Howard Schmidt discusses what lies ahead in 2010 and makes key recommendations for an optimal defense strategy.]]>				
					</description>
					<author>
						<![CDATA[netForensics]]>				
					</author>
					<pubDate>
						Tue, 29 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[2009 Annual Study: U.S. Enterprise Encryption Trends]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139292?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5139292&amp;c=CORE</link>
					<description>
						<![CDATA[ Check out this study, which analyzes survey results from 997 U.S. business and IT managers about their current and future needs, motivations, uses, budgets, and strategies for enterprise data protection.]]>				
					</description>
					<author>
						<![CDATA[PGP Corporation]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Strategies for Controlling Email Risks with Declining Budgets]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139206?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5139206&amp;c=CORE</link>
					<description>
						<![CDATA[ Proofpoint CEO Gary Steele discusses today&apos;s email security landscape, including trends related to inbound spam and virus, data loss prevention, email encryption, email archiving and how SaaS email security solutions can greatly reduce costs while improving security.]]>				
					</description>
					<author>
						<![CDATA[Proofpoint, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Legacy Tools: Not Built for Today &apos; s Helpdesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139216?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5139216&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[2009 Annual Study: France Enterprise Encryption Trends]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139558?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5139558&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn the results of a study that analyzes survey results from 414 France-based businesses and IT managers about their current and future needs, motivations, uses, budgets, and strategies for enterprise data protection.]]>				
					</description>
					<author>
						<![CDATA[PGP Corporation]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Ensuring Reliable Inbound Supply Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139107?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5139107&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will enumerate the critical business challenges, as well as specific opportunities and benefits of working aggressively to achieve inbound supply integration.]]>				
					</description>
					<author>
						<![CDATA[Sterling Commerce]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Rethink Endpoint Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138535?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5138535&amp;c=CORE</link>
					<description>
						<![CDATA[ Do you think your current endpoint security solution is adequately protecting your assets? Watch this video to learn how endpoint security approaches are changing to better meet the challenges posed by clever cybercriminals.]]>				
					</description>
					<author>
						<![CDATA[Trend Micro, Inc.]]>				
					</author>
					<pubDate>
						Thu, 27 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Innovative Endpoint Protection: Unburden Your Endpoints and Improve Flexibility]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138522?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5138522&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this videocast to see why Trend Micro&apos;s OfficeScan 10 is a valuable endpoint protection solution that provides immediate, high quality protection using cloud-client architecture.]]>				
					</description>
					<author>
						<![CDATA[Trend Micro, Inc.]]>				
					</author>
					<pubDate>
						Thu, 27 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Are Your Endpoints Protected?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138527?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5138527&amp;c=CORE</link>
					<description>
						<![CDATA[ Cybercriminals are constantly seeking new ways to load data-stealing malware onto your computer. This videocast invites you to protect your business using Trend Micro Enterprise Security solutions.]]>				
					</description>
					<author>
						<![CDATA[Trend Micro, Inc.]]>				
					</author>
					<pubDate>
						Thu, 27 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Endpoint Security Platform]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138514?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5138514&amp;c=CORE</link>
					<description>
						<![CDATA[ Check out this brief video to learn how Trend Micro is providing an integrated solution that addresses the complexity that results from companies that are more and more frequently combining security management and systems management teams.]]>				
					</description>
					<author>
						<![CDATA[Trend Micro, Inc.]]>				
					</author>
					<pubDate>
						Wed, 26 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Successfully Integrating Collaboration into the Workplace]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137448?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5137448&amp;c=CORE</link>
					<description>
						<![CDATA[ Collaboration is one of the hottest topics in the workplace today as market and technology trends drive changes in how employees work together. This paper looks at those trends and suggests ways for information technology (IT) organizations to enable and support the changes that are affecting the way their employees work. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[Orange Business Services]]>				
					</author>
					<pubDate>
						Mon, 20 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[MPLS+ Managed Services Podcast]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137141?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5137141&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast, Agatha Poon of Yankee Analyst Group answers questions about upcoming trends and changes in WAN services. She answers questions about the important trends right now in global enterprise WAN, how the WAN landscape is changing, and how new tools are playing into the market. Listen to this podcast and find out what she has to say.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Wed, 08 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Presentation Transcript - Trends in the Storage Market: Open Storage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136636?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5136636&amp;c=CORE</link>
					<description>
						<![CDATA[ This transcript presents the idea and strategies of Open Storage and the key benefits it delivers to storage architectures. Learn more about Open Storage and how it can help your organization build a highly scalable, reliable, and affordable enterprise storage system.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Tue, 16 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Selecting a SAP Managed Hosting Provider: Trends and Myths]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136649?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5136649&amp;c=CORE</link>
					<description>
						<![CDATA[ Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs.]]>				
					</description>
					<author>
						<![CDATA[Freudenberg IT]]>				
					</author>
					<pubDate>
						Tue, 16 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Telecom Transformation E-Guide: Understanding Key Drivers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136514?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5136514&amp;c=CORE</link>
					<description>
						<![CDATA[ Only rock-solid planning will get you to next-generation network and services convergence, and this Telecom Insights guide walks you through the trends affecting the telecom services business and lays out a path to getting there.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Trends in the Storage Market: Open Storage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136343?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5136343&amp;c=CORE</link>
					<description>
						<![CDATA[ This Videocast presents the idea and strategies of Open Storage and the key benefits it delivers to storage architectures. Learn more about Open Storage and how it can help your organization build a highly scalable, reliable, and affordable enterprise storage system.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Track It! &amp; #45; Change Management Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136371?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5136371&amp;c=CORE</link>
					<description>
						<![CDATA[ The Numara Track It! helpdesk/ asset management solution offers a fully integrated &amp;#147;Change Management&amp;#148; module that provides flexibility for seamless upgrades of services &amp;#45; hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco 2009 Midyear Security Report - An Update on Global Security Threats and Trends]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137563?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5137563&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco 2009 Midyear Security Report presents an overview of Cisco security intelligence, highlighting threat information and trends from the first half of 2009. It also includes recommendations from Cisco security experts and predictions for how identified trends will evolve.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Top 10 Security Trends]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135794?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5135794&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this solution brief to discover the top ten security trends for 2009 and how they may affect your enterprise.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Thu, 14 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Top 10 Web Trends in 2009]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135795?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5135795&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this solution brief to discover the top ten web trends for 2009 and how they may affect your enterprise.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Thu, 14 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[MV Capacity Trending Advisor]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135263?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5135263&amp;c=CORE</link>
					<description>
						<![CDATA[ BMC Capacity Trending Advisor saves time and money, reduces the skills required for capacity planning, and delivers precision results that give you the data you need to procure the right resources to support business services. Learn more today.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Thu, 23 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Buyer’s Guide for Enterprise Single Sign-On]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139585?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5139585&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Rethink Endpoint Security to Revolutionize Enterprise Protection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138407?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5138407&amp;c=CORE</link>
					<description>
						<![CDATA[ With OfficeScan 10, Trend Micro introduces a revolutionary new way to defeat the volume of today&apos;s threats. This white paper describes this new technology and how it provides more effective protection for enterprise endpoints while reducing management complexity for administrators and resource utilization for end users.]]>				
					</description>
					<author>
						<![CDATA[Trend Micro, Inc.]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[2009 Security Mega Trends Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133014?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5133014&amp;c=CORE</link>
					<description>
						<![CDATA[ This survey was conducted by the Ponemon Institute to better understand if certain publicized IT risks to personal and confidential data are or should be more or less of a concern for organizations. Learn what respondents in IT operations and IT security think about eight Security Mega Trends affecting organizations during the next 12 to 24 months.]]>				
					</description>
					<author>
						<![CDATA[Lumension]]>				
					</author>
					<pubDate>
						Mon, 02 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in Creating a Strategic Finance Function]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132055?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5132055&amp;c=CORE</link>
					<description>
						<![CDATA[ the following article will share the results of SAP research as well as APQC&apos;s Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Helpdesk%20Trends/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Open Source in the Next Computing Wave]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136733?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5136733&amp;c=CORE</link>
					<description>
						<![CDATA[ The current economic climate is forcing more systematic thinking about costs in general, including those associated with overall complexity and the security and resiliency of large distributed infrastructures. These trends intersect in powerful ways; a new wave of computing is gathering momentum as a result. And open source is playing a major role.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Fri, 09 Jan 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Endpoint Security: Visible Coverage in a Single, Scalable Platform]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138419?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5138419&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this brief data sheet to learn how Trend Micro&apos;s Endpoint Security Platform delivers pervasive visibility and control, speeds time to protection, and increases management efficiency.]]>				
					</description>
					<author>
						<![CDATA[Trend Micro, Inc.]]>				
					</author>
					<pubDate>
						Tue, 06 Jan 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[SharePoint Customization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102258?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=102258&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional &amp;#34;out of the box&amp;#34; customization elements are available.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Capacity Analyzer: Optimize Capacity, Maximize Performance, Instant ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101634?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=101634&amp;c=CORE</link>
					<description>
						<![CDATA[ By continuously monitoring shared capacity utilization trends in your VMware ESX environment&amp;#44; Capacity Analyzer significantly reduces the time and costs of identifying current capacity bottlenecks causing performance problems.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Fri, 14 Nov 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[IDC Report: IT Service Management Adoption Trends and Strategies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133444?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=5133444&amp;c=CORE</link>
					<description>
						<![CDATA[ Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Mon, 08 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CIO Decisions Ezine Vol. 2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98971?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=98971&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business.]]>				
					</description>
					<author>
						<![CDATA[CIO Decisions]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Business Technology Marketing Benchmarks: 2006-2007 Data and Trends]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84366?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Helpdesk Trends&amp;n=84366&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out what 1,900 B2B marketers in software, hardware and technology services industries revealed about what works for lead generation. Supplement this report with the webinar titled &quot;KnowledgeStorm Webinars: Business Technology Marketing Benchmarks: 2006-2007 Data and Trends&quot; and learn about B2B e-mail and search engine marketing strategies.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Tue, 29 Aug 2006 00:00:00 EDT				
					</pubDate>
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