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	Hospital Customer Service Survey  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Saving At-Risk Customers and Revenue Through Survey Action Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141340?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5141340&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to understand what Survey Action management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.]]>				
					</description>
					<author>
						<![CDATA[MarketTools, Inc.]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Providing CFOs Unprecedented Views of Hospital-Wide Data Converged Financial, Clinical, and ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141167?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5141167&amp;c=CORE</link>
					<description>
						<![CDATA[ CFOs at large hospitals must process enormous amounts of information to make quick strategic decisions. This paper will explore the decision-making challenges faced by CFOs and examine the many benefits of solutions that accelerate insight.]]>				
					</description>
					<author>
						<![CDATA[SAP BusinessObjects]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Virtualization Challenges Are Highlighted by User Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140999?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5140999&amp;c=CORE</link>
					<description>
						<![CDATA[ To understand the impact of server virtualization, Syncsort commissioned Ziff Davis Media to conduct a survey around end-user experiences with migrating physical servers to virtual machines (referred to as P2V migration).  Read the results here.]]>				
					</description>
					<author>
						<![CDATA[Syncsort]]>				
					</author>
					<pubDate>
						Mon, 16 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Network Forensics Survey: Most Networks are Unprepared for Quick Response]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140770?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5140770&amp;c=CORE</link>
					<description>
						<![CDATA[ More than 60% of large enterprises believe a significant network breach is likely within the next 3 years, yet most are not capable of effectively discovering the full scope of incidents. This survey details how management and staff within large organizations view the importance of being prepared to respond to network security incidents.]]>				
					</description>
					<author>
						<![CDATA[Solera Networks]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[IT Survey Results: Top Priorities Through 2010]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140765?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5140765&amp;c=CORE</link>
					<description>
						<![CDATA[ What will be most important to IT organizations over the next 12 months? It&apos;s probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improve Operational Performance by Visualizing and Analyzing Relevant KPI and KPD Metrics:  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140689?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5140689&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper outlines the use of Key Performance Indicators (KPI metrics) together with associated Key Performance Drivers (KPD metrics) within the context of value stream management to support continuous operational performance improvement.]]>				
					</description>
					<author>
						<![CDATA[myDIALS Inc.]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[WebUI Studio Premier 2009 R1 SP1]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140646?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5140646&amp;c=CORE</link>
					<description>
						<![CDATA[ WebUI Studio 2009 R1 Premier&amp;reg; edition is expertly designed to solve the most complex enterprise-level web development requirements. It offers the ultimate toolset for building dynamic and powerful next-generation Rich Internet Applications.]]>				
					</description>
					<author>
						<![CDATA[Intersoft Solutions]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: Business Case for Data Protection Survey &amp; Results]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140464?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5140464&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation transcript presents the results of a survey conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company. The survey determines what senior executives think about the value proposition of corporate data protection efforts. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[Ounce Labs, an IBM Company]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Optimize Customer Experience to Achieve Competitive Advantage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140288?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5140288&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: Buying Your BI Solution from Your ERP Vendor: Strategic Business  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140227?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5140227&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation transcript explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[7 Habits of Highly Successful Surveys]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140235?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5140235&amp;c=CORE</link>
					<description>
						<![CDATA[ Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper &apos;The Customer Satisfaction Survey&apos; to learn how to understand the major customer experience metrics and more!]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Experience IQ Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140236?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5140236&amp;c=CORE</link>
					<description>
						<![CDATA[ The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[eBook: IT in the Electronic Hospital]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140212?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5140212&amp;c=CORE</link>
					<description>
						<![CDATA[ The federal government&apos;s push for electronic healthcare records has made data security even more pressing. This eBook takes a look at where healthcare IT leaders should begin and what they should watch out for as they move to embrace the HITECH Act and other initiatives. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[SearchCIO.com and SearchSecurity.com]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139957?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5139957&amp;c=CORE</link>
					<description>
						<![CDATA[ This Podcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139242?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5139242&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 30 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[New Ponemon Study Reveals Disconnects in Building the Business Case for Data Protection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139261?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5139261&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, newly released research reveals that C-level executives lack confidence in their organization&apos;s ability to safeguard sensitive data. This survey, conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company, determines what senior executives think about the value proposition of corporate data protection efforts.]]>				
					</description>
					<author>
						<![CDATA[Ounce Labs, an IBM Company]]>				
					</author>
					<pubDate>
						Thu, 24 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[PCI DSS Compliance Survey Results]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140933?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5140933&amp;c=CORE</link>
					<description>
						<![CDATA[ The findings of this survey suggest that despite PCI DSS regulation companies are still struggling with data security. However, it also suggests that companies that take a strategic approach to PCI compliance go through fewer data breaches. Learn more about leveraging PCI to get a broader, more effective, and more cost efficient security program.]]>				
					</description>
					<author>
						<![CDATA[Imperva]]>				
					</author>
					<pubDate>
						Thu, 24 Sep 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Proven Strategies for Successfully Deploying An Electronic Health Records Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139468?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5139468&amp;c=CORE</link>
					<description>
						<![CDATA[ This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care.]]>				
					</description>
					<author>
						<![CDATA[Kofax, Inc.]]>				
					</author>
					<pubDate>
						Tue, 22 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Document Automation Strategies in a SaaS Environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139466?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5139466&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast explores what makes Software as a Service (SaaS) a solid strategy to automate processing of vendor, customer and sales documents and discusses why this is fast becoming a popular option for cost-conscious businesses.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Mon, 21 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The BI Survey 8: The World &apos; s Largest Independent BI Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139055?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5139055&amp;c=CORE</link>
					<description>
						<![CDATA[ Now in its eighth year of publication, The BI Survey by Nigel Pendse is an annual report based on the world&apos;s largest independent survey of Business Intelligence and Performance Management users.]]>				
					</description>
					<author>
						<![CDATA[Board International]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How Financial Firms Can Improve Business Integration Capabilities and Increase Straight- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139102?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5139102&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units.]]>				
					</description>
					<author>
						<![CDATA[Sterling Commerce]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Greenville Hospital System Selects Kofax Intelligent Capture &amp; Exchange to Automate the  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138470?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5138470&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how the Greenville Hospital System integrated Kofax Capture and Kofax Transformation Modules to reduce the time and resources needed to digitally scan detailed patient records into their system.]]>				
					</description>
					<author>
						<![CDATA[Kofax, Inc.]]>				
					</author>
					<pubDate>
						Tue, 25 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Information Governance Imperative]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137879?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5137879&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how information governance is becoming more important in today&apos;s business world and learn why your organization needs to implement an information governance strategy today and how to go about implementing one.]]>				
					</description>
					<author>
						<![CDATA[RSD]]>				
					</author>
					<pubDate>
						Tue, 04 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Case Study: Panda Security Enables Gloucestershire NHS to Communicate Effectively and Safely]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139317?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5139317&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how Gloucestershire NHS was able to help 1700 client computers send and receive vital information safely and efficiently by installing Panda&apos;s Managed Office Protection Antivirus solution.]]>				
					</description>
					<author>
						<![CDATA[Panda Security]]>				
					</author>
					<pubDate>
						Sat, 25 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Proactively Controlling Access to Patient Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137650?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5137650&amp;c=CORE</link>
					<description>
						<![CDATA[ In a typical healthcare organization, hundreds to thousands of medical and support staff need to access patient data to do their job. How do you effectively enforce access controls to hospital information systems without hampering medical care efficiency and effectiveness?  Read this paper and learn how.]]>				
					</description>
					<author>
						<![CDATA[FoxT]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Performance Under Pressure: The State of Enterprise Web Application Quality and Availability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139327?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5139327&amp;c=CORE</link>
					<description>
						<![CDATA[ Take a look at this important survey, which sought managers’ and professionals’ perspectives, both as external customers of e-business sites, as well as caretakers of their own online operations.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sole-sourcing BI from your ERP vendor: IT convenience or strategic business decision?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139209?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5139209&amp;c=CORE</link>
					<description>
						<![CDATA[ Datamonitor surveyed 100 SAP customers to understand the implications of sole-sourcing. Read the survey findings and learn the trends and behaviors associated with sole-sourcing BI from ERP vendors.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expanding BI &apos; s role by including Predictive Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136792?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5136792&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s economic downturn, organizations are looking for ways to improve the way they do business, to keep ahead of the competition, and to grow revenue. With reduced funding for new initiatives, it can be difficult to meet these objectives. Read on to learn how expanding your business intelligence with predictive analysis can help.]]>				
					</description>
					<author>
						<![CDATA[SAP BusinessObjects]]>				
					</author>
					<pubDate>
						Fri, 19 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Collaboration Advantage: Customer-Focused Partnerships In A Global Market]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136319?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5136319&amp;c=CORE</link>
					<description>
						<![CDATA[ In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SPSS Text Analysis for Surveys &amp; trade; 3.0 - Specifications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135548?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5135548&amp;c=CORE</link>
					<description>
						<![CDATA[ Use SPSS Text Analysis for Surveys to categorize text responses whether you conduct surveys to support business, education, or government decisions, or for your academic research. No matter your field, you now have a way to combine your qualitative and quantitative analyses using a single advanced but easy-to-use desktop software program.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 05 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135487?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5135487&amp;c=CORE</link>
					<description>
						<![CDATA[ Customer knowledge is market advantage. To refine its edge and better manage
customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SPSS’ Solution for Surveys saves publisher $20,000 annually without consultants]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135474?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5135474&amp;c=CORE</link>
					<description>
						<![CDATA[ Aspen Publishers Inc. was able to complete two benchmarking surveys more efficiently and save $20,000 per year without the help of outside consultants by using SPSS for Windows, SPSS Data Entry Builder, and SPSS Data Entry Station.  Read this case study and find out how they did it.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135523?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5135523&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether it&apos;s in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 14 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141333?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5141333&amp;c=CORE</link>
					<description>
						<![CDATA[ As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies&apos; current systems are not equipped with the necessary tools to manage and control such transactions.]]>				
					</description>
					<author>
						<![CDATA[Progress Software]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Ensuring Personally Identifiable Information (PII) Security Within U.S. Government Agencies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134548?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5134548&amp;c=CORE</link>
					<description>
						<![CDATA[ Safeguarding personally identifiable information (PII) and remaining in compliance with government regulations is a difficult challenge made easier with database tools from Embarcadero Technologies.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Fri, 27 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Better Reporting, Better Results: Successful Strategies from the Field]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135494?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5135494&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you&apos;ll want to view this webcast.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 17 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Turning Results into Rewards: Survey Analysis and Reporting]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135512?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5135512&amp;c=CORE</link>
					<description>
						<![CDATA[ Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 26 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135514?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5135514&amp;c=CORE</link>
					<description>
						<![CDATA[ Maximize survey research value with open text responses. If you&apos;ve limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization&apos;s first step toward maximizing the value of your survey data.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 12 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[New Insider Threat Emerges in the New Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133017?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5133017&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how employees and partners are engaging with IT assets and intellectual property.]]>				
					</description>
					<author>
						<![CDATA[Lumension]]>				
					</author>
					<pubDate>
						Mon, 02 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Achieving Service Excellence Across The Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135215?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5135215&amp;c=CORE</link>
					<description>
						<![CDATA[ Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Intelligence for the Health Care Industry: Actionable Insights for Business  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132056?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5132056&amp;c=CORE</link>
					<description>
						<![CDATA[ Hospitals from across the world are facing increased pressure to improve operations from multiple directions.  What is needed is a new generation of business intelligence (BI) tools and applications designed with the health care sector in mind&amp;#44; capable of integrating cross and inter&amp;#45;departmental processes and information.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Value-driven product management: Six keys to product success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136105?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5136105&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enable Your Workforce with True Anytime, Anywhere Connectivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140968?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5140968&amp;c=CORE</link>
					<description>
						<![CDATA[ In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you&apos;ll hear what IT and telecom/network decision-makers had to say.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Sales Productivity: An Opportunity for Sales and IT Leadership]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138215?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=5138215&amp;c=CORE</link>
					<description>
						<![CDATA[ The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HEALTHsuite® - Claims Processing Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93897?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=93897&amp;c=CORE</link>
					<description>
						<![CDATA[ HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.]]>				
					</description>
					<author>
						<![CDATA[RAM Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82439?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=82439&amp;c=CORE</link>
					<description>
						<![CDATA[ Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Mon, 08 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[FACTS ADMIN &amp; #45; Advanced Technologies for Expert Health Claims Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95479?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=95479&amp;c=CORE</link>
					<description>
						<![CDATA[ FACTS ADMIN is a fully automated&amp;#44; real&amp;#45;time policy administration system &amp;#45; with support for membership enrollment and eligibility management&amp;#44; premium administration&amp;#44; accounts payable&amp;#44; and administration of broker commissions.]]>				
					</description>
					<author>
						<![CDATA[Ebix Health, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[FACTS Defined Contribution System (FACTS DCS) &amp; #45; Advanced Technologies for Expert  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95480?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Hospital Customer Service Survey&amp;n=95480&amp;c=CORE</link>
					<description>
						<![CDATA[ FACTS DCS is the technology solution that deliver consumer directed health plan administration seamlessly within your health claims processing operations.]]>				
					</description>
					<author>
						<![CDATA[Ebix Health, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Hospital%20Customer%20Service%20Survey/ds,CORE/oe,utf8/rss.xml						
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