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	How To Start Call Center  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Deploying Oracle within the Data Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141157?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5141157&amp;c=CORE</link>
					<description>
						<![CDATA[ Once you decide to deploy Oracle within the data center, a continuous lifecycle begins - moving from initial development, test, and deployment, to ongoing migration, to new releases of Oracle and deployment of new features with each release. The EMC Solutions Practice for Oracle can help you get started quickly.]]>				
					</description>
					<author>
						<![CDATA[EMC Corporation]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: Best of Breed Data Protection: Architecting Deduplication and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141100?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5141100&amp;c=CORE</link>
					<description>
						<![CDATA[ This transcript documents a presentation featuring Brad Blake, Director, IT at Boston Medical Center. Mr. Blake will discuss how he initially started working with Data Domain as part of a VMware project. The meat of his presentation focuses on architecting deduplication and virtualisation for best of breed data protection.]]>				
					</description>
					<author>
						<![CDATA[Data Domain]]>				
					</author>
					<pubDate>
						Wed, 18 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Postgres Plus Training Classes For Developers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140992?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5140992&amp;c=CORE</link>
					<description>
						<![CDATA[ This data sheet gives a brief overview of the Postgres Plus training classes for developers by EnterpriseDB. Read this data sheet to learn how these training classes can improve your Postgres knowledge and enhance your professional growth.]]>				
					</description>
					<author>
						<![CDATA[EnterpriseDB Corporation]]>				
					</author>
					<pubDate>
						Fri, 13 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: Stop Wasting Energy! Tips for Cutting Power Draws from PC Networks ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140526?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5140526&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this transcript featuring guest speakers Doug Washburn, Forrester Research Analyst, and co-presenter John Skinner, Intel&apos;s Director of Marketing, Eco-Technology, as they discuss the scope of energy-efficient computing, and how new incentives can be leveraged to accelerate the ROI of your technology investments]]>				
					</description>
					<author>
						<![CDATA[PC Connection in partnership with Intel]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Solutions for Small to Medium Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140331?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5140331&amp;c=CORE</link>
					<description>
						<![CDATA[ APC&amp;#174; by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure&amp;#174; HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Reports and Analysis Across Silos: Business Intelligence in Mashups and Cloud Applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140122?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5140122&amp;c=CORE</link>
					<description>
						<![CDATA[ This LogiXML webcast teaches you to solve your data problems, leverage mashups, integrate with and embed external applications, and more.]]>				
					</description>
					<author>
						<![CDATA[LogiXML]]>				
					</author>
					<pubDate>
						Thu, 15 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Backup and Recovery Challenges with SharePoint]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140883?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5140883&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will discuss the challenges you can have to backup and protect using native tools and how you can successfully protect your SharePoint environment using Mimosa NearPoint&amp;trade; for SharePoint.]]>				
					</description>
					<author>
						<![CDATA[Mimosa Systems UK]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Chapter 1: Cloud Risks and Rewards - CIO Strategies for the Cloud]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139652?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5139652&amp;c=CORE</link>
					<description>
						<![CDATA[ Some pundits foresee a future in which all data center computing is done in the &quot;cloud,&quot; but that future is a long way off. Most organizations have just begun to venture into the cloud. Many others remain skeptical because of security and quality-of-service concerns. Read this ebook to learn what CIOs can to do now to prep their own environments.]]>				
					</description>
					<author>
						<![CDATA[SearchCIO.com]]>				
					</author>
					<pubDate>
						Tue, 29 Sep 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Stop Wasting Energy! Tips for Cutting Power Draws from PC Networks to Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139840?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5139840&amp;c=CORE</link>
					<description>
						<![CDATA[ Join this Webcast, presented by PC Connection, featuring guest speakers Doug Washburn, Forrester Research Analyst, and co-presenter John Skinner, Intel’s Director of Marketing, Eco-Technology, as they discuss the scope of energy-efficient computing, and how new incentives can be leveraged to accelerate the ROI of your technology investments.]]>				
					</description>
					<author>
						<![CDATA[PC Connection in partnership with Intel]]>				
					</author>
					<pubDate>
						Mon, 28 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[PODCAST: Stop Wasting Energy! Tips for Cutting Power Draws from PC Networks to Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139841?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5139841&amp;c=CORE</link>
					<description>
						<![CDATA[ Join this Podcast, presented by PC Connection, featuring guest speakers Doug Washburn, Forrester Research Analyst, and co-presenter John Skinner, Intel’s Director of Marketing, Eco-Technology, as they discuss the scope of energy-efficient computing, and how new incentives can be leveraged to accelerate the ROI of your technology investments.]]>				
					</description>
					<author>
						<![CDATA[PC Connection in partnership with Intel]]>				
					</author>
					<pubDate>
						Mon, 28 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[IBM Eye: Security Detective for Hire]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139584?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5139584&amp;c=CORE</link>
					<description>
						<![CDATA[ This article will give step-by-step overview of how to deal with some of the most pervasive security threats currently facing IBM Power Systems.  It&apos;ll help organizations that are struggling to get started with security and act as a &apos;wake-up call&apos; for those who think that “powering the server on” is all the security they need.]]>				
					</description>
					<author>
						<![CDATA[PowerTech]]>				
					</author>
					<pubDate>
						Fri, 25 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5139509&amp;c=CORE</link>
					<description>
						<![CDATA[ Is securing the Call Center possible without impacting the
customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Controlling the Cost of Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139011?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5139011&amp;c=CORE</link>
					<description>
						<![CDATA[ This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they&apos;re doing to control it.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Audio Conferencing 2.0: Control Costs &amp; Simplify Administration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139015?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5139015&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, we&apos;re taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Get More Value from Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139009?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5139009&amp;c=CORE</link>
					<description>
						<![CDATA[ Listen to this podcast to hear how all-new HiDef Corporate&amp;#153; leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139077?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5139077&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[PODCAST: Break free from high application costs and application backlog with Enterprise Mashups]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138572?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5138572&amp;c=CORE</link>
					<description>
						<![CDATA[ Come learn best practices for getting started with enterprise mashups and lowering application costs in this information-packed podcast.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 28 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cost-Effective Data Leak Prevention Starts at the Source]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139586?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5139586&amp;c=CORE</link>
					<description>
						<![CDATA[ This IDC white paper presents the benefits to enterprises adopting a preemptive approach to IPC, the internal threats to business information, the impact of government regulations on the protection of data, and highlights how Oracle provides database security products that enterprises can leverage to protect themselves from costly data breaches.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[8 Questions You Should Ask About Linux Systems Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137701?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5137701&amp;c=CORE</link>
					<description>
						<![CDATA[ IT organizations are always looking for ways to save money and time without compromising on issues like security or compliance. Exploring the value of your systems management solution is a lot easier when you know the right questions to ask. We have a few suggestions for how to get started.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Tue, 28 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Driving Efficiency Within your Data Center: Reduce costs by reducing duplicate data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137183?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5137183&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation transcript features Brian Babineau, senior analyst with the Enterprise Strategy Group. Today Badineau would like to talk to you a little bit about driving efficiency within your data center and how you can reduce cost by reducing the amount of duplicate data that maybe in your environment.]]>				
					</description>
					<author>
						<![CDATA[Data Domain]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Green IT Through Better Hardware Utilization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137002?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5137002&amp;c=CORE</link>
					<description>
						<![CDATA[ This videocast highlights how to go green in your data center with better hardware utilization. Watch as industry pro David Payne discusses some of the challenges of this approach as well as how to start reducing energy consumption at the hardware level.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Avoid Security Suffering With These 3 Questions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139343?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5139343&amp;c=CORE</link>
					<description>
						<![CDATA[ Participants at industry conferences and events often ask where the right place to start implementing security is. This is similar to starting off a talk with a doctor by asking “What medicine should I take?” The answer is going to be more questions. This article presents three questions to ask yourself before starting a security implementation.]]>				
					</description>
					<author>
						<![CDATA[Ounce Labs, an IBM Company]]>				
					</author>
					<pubDate>
						Tue, 16 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cost-cutting strategies for a virtualized data center: Disaster recovery and readiness]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136640?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5136640&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how data center virtualization enables your company to implement cost-effective disaster recovery (DR) solutions and reduce DR testing and maintenance costs.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Tue, 16 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Windows 7 Review Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135773?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5135773&amp;c=CORE</link>
					<description>
						<![CDATA[ Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you&apos;ll need to focus on if you&apos;re thinking of moving to Windows 7, either from Vista or from XP.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 13 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Software Testing eZine Vol.2 &amp; #45; Testing Strategies for Complex Environments: Agile, SOA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135580?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5135580&amp;c=CORE</link>
					<description>
						<![CDATA[ In this issue of SearchSoftwareQuality.com&amp;#39;s Software Testing eZine, we&amp;#39;ll discuss a Service Oriented Architecture (SOA) as a new testing environment as well as an Agile software development (ASD) methodology.]]>				
					</description>
					<author>
						<![CDATA[SearchSoftwareQuality.com]]>				
					</author>
					<pubDate>
						Wed, 06 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135523?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5135523&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether it&apos;s in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 14 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Green IT: Beyond the Data Center &amp; #45; &amp; #45; How IT Can Contribute to the Environmental  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97197?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=97197&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper looks at the ecological impact of a business&amp;#39;s entire IT infrastructure and provides the CIO with a holistic prospective to a business&amp;#39;s carbon footprint.]]>				
					</description>
					<author>
						<![CDATA[Accenture]]>				
					</author>
					<pubDate>
						Wed, 18 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[AC Drives and Industrial AC Motors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96431?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=96431&amp;c=CORE</link>
					<description>
						<![CDATA[ AC Variable Frequency Drives (VFD): AutomationDirect carries AC variable speed drives for all your speed control applications.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[NEMA Electrical Enclosures &amp; Industrial Cabinets]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96432?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=96432&amp;c=CORE</link>
					<description>
						<![CDATA[ AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Programmable Logic Controller Product Lines (PLCs)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96433?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=96433&amp;c=CORE</link>
					<description>
						<![CDATA[ Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5132112&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Addressing Compliance Initiatives with Center for Internet Security Benchmarks]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134621?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5134621&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper details the background you need to build an effective compliance program by understanding benchmarks, the basic building blocks of compliance initiatives. You&apos;ll learn about the benchmarks specified by the Center for Internet Security (CIS), which are often used as a starting point for creating a compliance initiative.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[eGuide: Hyper &amp; #45;V &amp; #45; What You Need to Know before Getting Started]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102461?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=102461&amp;c=CORE</link>
					<description>
						<![CDATA[ In this E&amp;#45;Guide learn how Microsoft Hyper&amp;#45;V fits into the server virtualization landscape&amp;#44; with insight on exactly what Hyper&amp;#45;V has to offer&amp;#44; and analysis of how the Microsoft technology stacks up against the competition.]]>				
					</description>
					<author>
						<![CDATA[Dell and Microsoft]]>				
					</author>
					<pubDate>
						Wed, 17 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Continuity Planning IT Survival Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136079?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5136079&amp;c=CORE</link>
					<description>
						<![CDATA[ This survival guide will help you and your company start to plan an effective business continuity plan. The end result should be a reduction in risk factors and to minimize the impact of disasters that are out of your control.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Working Smart in IT Operations: The Case for Consolidated Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136894?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5136894&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Realizing ITIL V3: Top Technologies to Drive Value]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97617?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=97617&amp;c=CORE</link>
					<description>
						<![CDATA[ Interested in ITIL v3 but not sure how to start&amp;#63; ITIL v3 best practices define how IT can better organize itself to understand and meet business needs&amp;#44; from strategy to operations and ongoing improvement.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,How%20To%20Start%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[North Shore Medical Center Provides Better Support with AMD Processor &amp; #45;based Solutions]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139200?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=5139200&amp;c=CORE</link>
					<description>
						<![CDATA[ Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Premier Issue of the CIO Decisions Midmarket Ezine - &quot; The Green Monster &quot;]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/97507?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=97507&amp;c=CORE</link>
					<description>
						<![CDATA[ This document highlights what you need to know about power consumption&amp;#44; server virtualization and outfitting data centers to make the most of the new technologies.]]>				
					</description>
					<author>
						<![CDATA[CIO Decisions]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Implementing Chargeback For The Virtual Data Center: A Step-By-Step Approach]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/94949?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=94949&amp;c=CORE</link>
					<description>
						<![CDATA[ Many organizations recognize the need for Chargeback&amp;#44; but simply do not know where to start. The workshop will walk through an easy to understand step by step approach for implementing Chargeback.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Syberworks Learning Management System Product Suite]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=94867&amp;c=CORE</link>
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						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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			<item>					
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					<![CDATA[How to Implement Chargeback in a Virtualized Data Center Using the Resource Consumption Model]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/94302?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=94302&amp;c=CORE</link>
					<description>
						<![CDATA[ When IT professionals make massive investments in the virtualized data center, financial controls to contain sprawl and maintain control are essential. This white paper shows you how to do so by implementing chargeback.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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			<item>					
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					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=How To Start Call Center&amp;n=93607&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes the concept of &amp;#8220;CRM without compromise&amp;#44;&amp;#8221; elucidating how organizations can maximize their results by taking a more structured&amp;#44; holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
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