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	Identify Issues Customer Service Organisations  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Pocket eGuide - Stretching the Security Dollar: 4 Necessary Questions for your Managed  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140523?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5140523&amp;c=CORE</link>
					<description>
						<![CDATA[ The idea of using a managed security services provider (MSSP) to stretch your security dollar may sound appealing. MSSPs bring enterprise-class security into the midmarket price range. However, there are several important security issues to consider before diving in head first. Read this E-Guide to learn more about these security issues.]]>				
					</description>
					<author>
						<![CDATA[AT&amp;T Corp]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Maximize Revenue by Sending Targeted Promotions to Customers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140321?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5140321&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You&apos;ll also learn how to increase customer loyalty and retention while increasing revenue.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Next Generation Customer Focus: Strategies and Business Activities Necessary for World- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140315?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5140315&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to  learn how ways to effectively identify and satisfy customer demand.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Tactical Data Quality Projects Deliver Quick ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137750?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5137750&amp;c=CORE</link>
					<description>
						<![CDATA[ This expert podcast offers advice for deploying and completing tactical data quality projects from Forrester&apos;s Rob Karel.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: Buying Your BI Solution from Your ERP Vendor: Strategic Business  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140227?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5140227&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation transcript explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140237?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5140237&amp;c=CORE</link>
					<description>
						<![CDATA[ In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Customer Experience IQ Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140236?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5140236&amp;c=CORE</link>
					<description>
						<![CDATA[ The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Metro Atlanta YMCA Better Aligns its Mission, Member Engagement, and Marketing  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140186?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5140186&amp;c=CORE</link>
					<description>
						<![CDATA[ In an attempt to tailor and more effectively promote its programs, the Metro Atlanta YMCA turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with features that included automated dashboards and adhoc reporting at a fair price. Read on to learn the benefits YMCA experienced when they switched to Birst.]]>				
					</description>
					<author>
						<![CDATA[Birst]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139957?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5139957&amp;c=CORE</link>
					<description>
						<![CDATA[ This Podcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Make CRM Work the Way Salespeople Do]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139978?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5139978&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[4 Simple Steps for Preventing Downtime]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139708?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5139708&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, gain insight into IT processes and procedures that can ensure continuous business operations in your organization. Discover how to prevent downtime by conducting a gap analysis, identifying weaknesses and simplifying IT processes.]]>				
					</description>
					<author>
						<![CDATA[Marathon Technologies]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Business Process Management Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140151?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5140151&amp;c=CORE</link>
					<description>
						<![CDATA[ The roles that business and IT play in BPM are significantly different and understanding those roles is critical to the success of a BPM Solution. This Pocket E-Guide will identify the role each side plays, why the combined roles are important and the effect that implementing a Center of Excellence (COE) plays in the process.]]>				
					</description>
					<author>
						<![CDATA[PointSource]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139242?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5139242&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 30 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Email Archiving: Planning, Policies and Product Selection &amp; #45; Chapter 3]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139149?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5139149&amp;c=CORE</link>
					<description>
						<![CDATA[ It&apos;s critical to identify the key features when selecting an email-archiving system for risk reduction. The most important part of the process is defining the company&apos;s email-retention goals and policies. This chapter will discuss several tips for choosing the proper email-archiving product features for your organization.]]>				
					</description>
					<author>
						<![CDATA[SearchExchange]]>				
					</author>
					<pubDate>
						Mon, 14 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Ensuring Reliable Inbound Supply Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139107?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5139107&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will enumerate the critical business challenges, as well as specific opportunities and benefits of working aggressively to achieve inbound supply integration.]]>				
					</description>
					<author>
						<![CDATA[Sterling Commerce]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Confidence in Commerce: Enabling e-banking and online services with two-factor authentication]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140618?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5140618&amp;c=CORE</link>
					<description>
						<![CDATA[ Many financial organizations are looking to implement proactive security measures to combat identity theft. Strong authentication – a security method which employs the use of more than one factor to identify users accessing private networks and applications – is among today’s leading choices.]]>				
					</description>
					<author>
						<![CDATA[SafeNet, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Wealth Management Firms Choose CRM to Improve Productivity and Client Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138491?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5138491&amp;c=CORE</link>
					<description>
						<![CDATA[ To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 25 Aug 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141337?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5141337&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the CustomerSat Feedback System to improve overall customer service and grow their business.]]>				
					</description>
					<author>
						<![CDATA[MarketTools, Inc.]]>				
					</author>
					<pubDate>
						Wed, 19 Aug 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Webcast -- Malware: It’s Everywhere]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140637?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5140637&amp;c=CORE</link>
					<description>
						<![CDATA[ Join IBM for a one-hour presentation which introduces a new technique that combines IBM Rational AppScan &amp; ISS technologies that scan to identify unwanted, embedded malware.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 16 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Orion Application Performance Monitor (APM)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135984?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5135984&amp;c=CORE</link>
					<description>
						<![CDATA[ Orion APM delivers at-a-glance top 10 lists, map views, and graphs that enable you to quickly identify, troubleshoot, and resolve performance issues with business-critical applications. With Orion APM as your co-pilot, you can isolate performance issues before they affect your end users. Download this free trial to check it out for yourself.]]>				
					</description>
					<author>
						<![CDATA[SolarWinds, Inc.]]>				
					</author>
					<pubDate>
						Tue, 14 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CRM and Social Networking: Engaging the Social Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139163?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5139163&amp;c=CORE</link>
					<description>
						<![CDATA[ As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 09 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ONE Oracle News for Midsize Organizations - Issue 05]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136251?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5136251&amp;c=CORE</link>
					<description>
						<![CDATA[ In this issue of ONE, Oracle takes a look at how insight combined with effective customer-facing processes can help you rise above your competition while at the same time gaining loyalty with your customers.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 04 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Data Integration: Creating a Trustworthy Data Foundation for Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136215?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5136215&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses the importance of data integration and help you identify the key challenges of integrating data. It also provides you with an overview of data warehousing and its variations, as well as summarizes the benefits and approaches to integrating data.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Data Quality: A Survival Guide For Marketing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136219?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5136219&amp;c=CORE</link>
					<description>
						<![CDATA[ Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Forrester Total Economic Impact Study on IPS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138652?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5138652&amp;c=CORE</link>
					<description>
						<![CDATA[ Network--Stop threats before they happen. This June 2009 study examines the financial impact and potential return on investment (ROI) for McAfee Network Security Platform intrusion prevention system (formerly McAfee IntruShield®), using Adena Health System as a case study.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer case studies using HP Business Availability Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136896?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5136896&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to see how HP&apos;s Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Coinstar Selects the Most Profitable Machine Locations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135496?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5135496&amp;c=CORE</link>
					<description>
						<![CDATA[ Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines.  They turned to SPSS Inc.&apos;s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Reduce Churn Through Enterprise Feedback Management and Predictive Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135477?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5135477&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Police Department Utilizes Analytics and Statistics to Identify Crime Areas]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135482?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5135482&amp;c=CORE</link>
					<description>
						<![CDATA[ CMPD experienced problems with two particular areas of crime. They needed community involvement to really make an impact in these areas. PASW Statistics allowed CMDP to gather data and present it as compelling evidence  of the need for community involvement.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Briefing: Managing the Mobile User -- Best Practices for Technology and People]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135236?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5135236&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this IT Briefing is to help you overcome some of the common hurdles of mobile management and implement a mobile strategy that will put your company where it needs to be, a mobile strategy that will follow all the issues that relate to IT going forward.]]>				
					</description>
					<author>
						<![CDATA[Orange Business Services]]>				
					</author>
					<pubDate>
						Wed, 22 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Application List: Applications that Blue Coat PacketShaper Classifies and Controls]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135090?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5135090&amp;c=CORE</link>
					<description>
						<![CDATA[ Check out this data sheet for a categorized listing of 600 common applications for which Blue Coat PacketShaper delivers an accurate picture of network traffic.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Mon, 20 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Application Visibility and Monitoring: An Integrated Approach to Application Delivery]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135052?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5135052&amp;c=CORE</link>
					<description>
						<![CDATA[ It&apos;s no secret that application performance drives business performance. But to achieve the level of application performance your business demands, you need total visibility into your network infrastructure so you can identify and monitor all your applications and resolve the issues that impede performance.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Thu, 16 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Services Access and Onboarding: The New Game for Network Providers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134516?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5134516&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines issues that are driving industry interest in services access and onboarding; factors that impact successful implementation; key business model considerations and how they impact the business, technical, operational, and partnership dimensions; and steps that Network Operators can take to ensure they maximize benifits.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Thu, 26 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Lumension Vulnerability Scanner Offer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134016?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5134016&amp;c=CORE</link>
					<description>
						<![CDATA[ This network-based scanning utility provides comprehensive visibility into the IT environment through in-depth scans and the automated discovery of all assets, both managed and unmanaged. Scan up to 25 nodes.]]>				
					</description>
					<author>
						<![CDATA[Lumension]]>				
					</author>
					<pubDate>
						Wed, 11 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Orion NetFlow Traffic Analyzer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133283?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5133283&amp;c=CORE</link>
					<description>
						<![CDATA[ Many networking managers cite lack of visibility into network issues and performance as a common problem. They need the ability to identify which users and applications are consuming the most network bandwidth and which IP addresses are top talkers. Check out this download to learn how the Orion NetFlow Traffic Analyzer provides this information.]]>				
					</description>
					<author>
						<![CDATA[SolarWinds, Inc.]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Achieving Service Excellence Across The Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135215?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5135215&amp;c=CORE</link>
					<description>
						<![CDATA[ Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Becoming Proactive In Application Performance Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136532?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5136532&amp;c=CORE</link>
					<description>
						<![CDATA[ Poor application performance results in significant financial losses for most companies. Find out why, and more importantly how to avoid these losses by moving toward proactive application performance management, in this research from Forrester Consulting commissioned by Compuware.]]>				
					</description>
					<author>
						<![CDATA[Compuware Corporation]]>				
					</author>
					<pubDate>
						Fri, 09 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using enterprise architecture to develop a blueprint for improving your energy efficiency  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136104?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5136104&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 31 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Addressing the challenges of implementing a customer-centric strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137365?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5137365&amp;c=CORE</link>
					<description>
						<![CDATA[ The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi&amp;#45;channel touchpoints.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CIO Decisions Ezine Volume 4: Disaster Recovery and Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102119?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=102119&amp;c=CORE</link>
					<description>
						<![CDATA[ This eguide explains how Midmarket companies are embracing server virtualization and updating their disaster recovery strategies to ensure they minimize risk&amp;#45;affordably.]]>				
					</description>
					<author>
						<![CDATA[CIO Decisions]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sharepoint E-zine Vol.3: Using SharePoint &apos; s InfoPath feature to generate forms]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101188?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=101188&amp;c=CORE</link>
					<description>
						<![CDATA[ This guide explains planning global enterprise SharePoint deployments&amp;#44; creating custom global search scopes in SharePoint and top tips for harnessing Microsoft SharePoint governance.]]>				
					</description>
					<author>
						<![CDATA[SearchWinIT]]>				
					</author>
					<pubDate>
						Thu, 23 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Automating IT Configuration Controls with Oracle Enterprise Manager Configuration Change  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139016?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5139016&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper discusses how to define, track and enforce IT policies; automate IT compliance processes; and reduce the effort and cost of managing business applications.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 16 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Managing the Transition to International Financial Reporting Standards]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139160?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5139160&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper identifies the many challenges companies face when implementing International Financial Reporting Standards (IFRS) in corporate reporting and explores tightly integrated solutions that together centrally manage data and metadata on a unified platform--the first step in implementing a complete performance management solution.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Business Intelligence: The Definitive Guide for Midsize Organizations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97359?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=97359&amp;c=CORE</link>
					<description>
						<![CDATA[ Business intelligence (BI) allows organizations to better understand&amp;#44; analyze&amp;#44; and even predict what&amp;#39;s occurring in their company.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[HP Enterprise Virtual Array tiered storage solution for Oracle: Aligning storage  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137855?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5137855&amp;c=CORE</link>
					<description>
						<![CDATA[ Together HP and Oracle offer a comprehensive suite of information management tools to help efficiently capture, manage, retain, and deliver information over time. This yields a highly integrated hardware and software infrastructure, leveraging storage tiers with differing performance and availability characteristics. Read this paper to learn more.]]>				
					</description>
					<author>
						<![CDATA[Hewlett Packard Company and Intel]]>				
					</author>
					<pubDate>
						Fri, 08 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[The Customer &amp; #45;Driven Innovation Series: The Predictive Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135540?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=5135540&amp;c=CORE</link>
					<description>
						<![CDATA[ Customer data mining and predictive analytics helps achieve customer innovation&amp;#44; strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Sat, 01 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[A Guide to Diagnosing .Net Application Errors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92829?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=92829&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.]]>				
					</description>
					<author>
						<![CDATA[AVIcode, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Governance &amp; #44; Risk &amp; #44; and Compliance Management: Realizing the Value Of Cross &amp; #45 ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93357?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=93357&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains SAP&amp;#8217;s vision for a cross&amp;#45;enterprise GRC solution and the benefits it can provide&amp;#44; defines key terms&amp;#44; and discusses what to look for when evaluating GRC software options.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Podcast: Emerging Media Series, Issue Two: Blogs and Real Simple Syndication Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84803?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=84803&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Fri, 01 Sep 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Web Lead Evaluation and Scoring Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/81879?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Identify Issues Customer Service Organisations&amp;n=81879&amp;c=CORE</link>
					<description>
						<![CDATA[ KnowledgeStorm and The Artemis Group conducted an in-depth analysis of 15,452 Web leads generated by KnowledgeStorm. The objective of this study was to identify characteristics of Web leads that maximize sales opportunities and to debunk myths around what makes a good sales lead.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Thu, 06 Apr 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Identify%20Issues%20Customer%20Service%20Organisations/ds,CORE/oe,utf8/rss.xml						
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