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	Improve Customer Service By Monitoring  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Measuring and Improving Customer Satisfaction in the Insurance Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141338?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5141338&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how leading Insurers are using MarketTools’ CustomerSat to gather and analyze feedback from customers, employees, and others, as well manage timely responses to this feedback.]]>				
					</description>
					<author>
						<![CDATA[MarketTools, Inc.]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Deploying a BackUP system that won &apos; t break IT &apos; s Back.]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140642?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5140642&amp;c=CORE</link>
					<description>
						<![CDATA[ SonicWALL&apos;s award-winning solutions for the enterprise, distributed enterprise and SMB include network security, secure remote access, content security, backup and recovery, and policy and management technology.]]>				
					</description>
					<author>
						<![CDATA[SonicWALL]]>				
					</author>
					<pubDate>
						Thu, 12 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Take Control of Your Assets and Take Control of Your Costs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140704?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5140704&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Scandinavian Airlines Modernize Business Intelligence Capabilities While Lowering Costs by  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140416?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5140416&amp;c=CORE</link>
					<description>
						<![CDATA[ Headquartered in Stockholm, Sweden, Scandinavian Airlines (SAS) is the largest airline in Scandinavia. SAS need to provide better business intelligence reporting and improved adhoc analysis capabilities by providing real time data access while reducing costs.]]>				
					</description>
					<author>
						<![CDATA[Micro Focus, Ltd]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[7 Habits of Highly Successful Surveys]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140235?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5140235&amp;c=CORE</link>
					<description>
						<![CDATA[ Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper &apos;The Customer Satisfaction Survey&apos; to learn how to understand the major customer experience metrics and more!]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140237?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5140237&amp;c=CORE</link>
					<description>
						<![CDATA[ In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[How SYSPRO Leverages a Lean Manufacturing Model to Enhance Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140002?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5140002&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses the fundamentals for successful Lean manufacturing, including the establishment of optimal customer relationships, improved channel visibility, flexible product configuration, shortened cycle times, improved capacity utilization and integrated operational infrastructures.]]>				
					</description>
					<author>
						<![CDATA[SYSPRO]]>				
					</author>
					<pubDate>
						Fri, 09 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Improve Server Configuration Control: Meet PCI Quickly and Without Added Staff]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139863?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5139863&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to learn how Tripwire provided this subscription billing service company achieve broad PCI compliance and helped them become proactive in handling security and compliance issues.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Dell’s OpenManage Software Demo]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139493?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5139493&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this demo to get an overview  of the Dell OpenManage systems management solution.  This solution is focused on delivering open, flexible, and integrated solutions that reduce the complexity in the systems management space.]]>				
					</description>
					<author>
						<![CDATA[Dell and Symantec]]>				
					</author>
					<pubDate>
						Wed, 23 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP &amp; reg;  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139196?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5139196&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.]]>				
					</description>
					<author>
						<![CDATA[CDC Global Services &amp;#45; Catalyst]]>				
					</author>
					<pubDate>
						Tue, 15 Sep 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Microsoft Dynamics CRM Online Case Study: High Five Sportswear]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138995?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5138995&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improve Customer Relationships Using the 2007 Office System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138986?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5138986&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Software Quality is Not Just a Checkbox: Automate Java Software Quality and Security  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138625?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5138625&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to view a virtual tour of CodePro AnalytiX&amp;trade; to see the power of automating Java software testing throughout your Eclipse-based development project. You will also learn how to automate Java software quality and security testing from each developer’s desktop or during your nightly build.]]>				
					</description>
					<author>
						<![CDATA[Instantiations]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Case Study: Unified Communications and Indiana University Medical Group]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138844?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5138844&amp;c=CORE</link>
					<description>
						<![CDATA[ When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution.  This case study gives details on the benefits they gained.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141337?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5141337&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the CustomerSat Feedback System to improve overall customer service and grow their business.]]>				
					</description>
					<author>
						<![CDATA[MarketTools, Inc.]]>				
					</author>
					<pubDate>
						Wed, 19 Aug 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[BMC MAINVIEW: Exploiting zIIPs for Cost-Effective Monitoring]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137208?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5137208&amp;c=CORE</link>
					<description>
						<![CDATA[ Monitoring mainframe performance is something every data center does. This quick video explains a set of software solutions that can help out with mainframe monitoring by observing and managing performance, providing visibility, and improving availability while reducing costs. Watch the video now to learn more.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Retaining Customers in Today &apos; s Economic Landscape: Improving SAP Order Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137213?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5137213&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Total Economic Impact &amp; trade; Of Esker DeliveryWare]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137214?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5137214&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Esker to learn more about how beneficial going paperless can be for your company and how Esker DeliveryWare can help today.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
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					<title>
					<![CDATA[WhatsUp Gold Premium Edition &amp; #45; &lt; i &gt; Free Trial! &lt; /i &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137035?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5137035&amp;c=CORE</link>
					<description>
						<![CDATA[ Increasing network availability, measuring network QoS, optimizing bandwidth utilization, documenting network infrastructure, improved application availability and keeping employees productive, customers happy and the business running.]]>				
					</description>
					<author>
						<![CDATA[Ipswitch WhatsUp Gold]]>				
					</author>
					<pubDate>
						Mon, 06 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Infor CRM Epiphany for Insurance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137658?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5137658&amp;c=CORE</link>
					<description>
						<![CDATA[ The market-leading Infor CRM Epiphany suite was designed with the needs of today&apos;s insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Overall Approach To Data Quality ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136234?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5136234&amp;c=CORE</link>
					<description>
						<![CDATA[ Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improve Energy Efficiency and Manage Power Consumption with Windows Server 2008 R2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141230?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5141230&amp;c=CORE</link>
					<description>
						<![CDATA[ Windows Server 2008 R2 is designed to provide better energy efficiency and performance by reducing power consumption and lowering overhead costs. Read this white paper to learn about the new features that deliver real energy savings opportunities for the enterprise.]]>				
					</description>
					<author>
						<![CDATA[Microsoft Corporation India Pvt Ltd]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135484?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5135484&amp;c=CORE</link>
					<description>
						<![CDATA[ This Internet service provider/portal operator of Globo, Brazil&apos;s largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Credit Card Company Improves Risk Management to Boost Bottom Line using Predictive Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135485?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5135485&amp;c=CORE</link>
					<description>
						<![CDATA[ A successful credit card company must be able to accurately assess its credit risk at any given time. Having an up-to-date picture of which clients may default on payments is critical to this process, not only amongst new applicants, but existing customers too.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135487?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5135487&amp;c=CORE</link>
					<description>
						<![CDATA[ Customer knowledge is market advantage. To refine its edge and better manage
customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Network Boost: control all data in your network and accelerate your data exchanges]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134833?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5134833&amp;c=CORE</link>
					<description>
						<![CDATA[ This quick Flash presentation gives us an overview of Network Boost, a turn-key networking solution that offers application acceleration tools that are focused on achieving performance objectives.]]>				
					</description>
					<author>
						<![CDATA[Orange Business Services]]>				
					</author>
					<pubDate>
						Tue, 07 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Why Records Management is important]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133841?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5133841&amp;c=CORE</link>
					<description>
						<![CDATA[ Records management forces you to think about how you create, process, capture, and manage information. This requires a review of your business activities from an information-centric point of view, which in itself can highlight process inefficiencies.  This white paper explains why such a process is important.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 06 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Integrating IP Address Management for Real-time Data and Services Delivery with Central  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133750?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5133750&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.]]>				
					</description>
					<author>
						<![CDATA[Infoblox]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Ensure That Your Employees Will Want to Use CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133571?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5133571&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[AC Drives and Industrial AC Motors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96431?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=96431&amp;c=CORE</link>
					<description>
						<![CDATA[ AC Variable Frequency Drives (VFD): AutomationDirect carries AC variable speed drives for all your speed control applications.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Human Machine Interface (HMI)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96430?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=96430&amp;c=CORE</link>
					<description>
						<![CDATA[ C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Decide to Survive: Four Imperatives that make Decision Management Essential in Today &apos; s  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136630?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5136630&amp;c=CORE</link>
					<description>
						<![CDATA[ Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.]]>				
					</description>
					<author>
						<![CDATA[FICO]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Warehouse Management Today: Balancing Financial Pressures and Growing Demands]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132076?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5132076&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains why a warehouse management system (WMS) is one of the key technologies required to create a successful adaptive supply chain network. This system enables the extended warehouse to sense and respond to a variety of business requirements and meet complex and changing customer needs.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Reinsurance Company Improves Data Quality &amp; #44; Enhances Profitability with DataFlux]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131700?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5131700&amp;c=CORE</link>
					<description>
						<![CDATA[ DataFlux dfPower Studio combines several tools to help standardize incoming data and assist companies in building business rules into their system.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Wed, 14 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Friendly Face of IT: User &amp; #45;friendly IT Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131454?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5131454&amp;c=CORE</link>
					<description>
						<![CDATA[ This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Tue, 06 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using enterprise architecture to develop a blueprint for improving your energy efficiency  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136104?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5136104&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 31 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enable Your Workforce with True Anytime, Anywhere Connectivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140968?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5140968&amp;c=CORE</link>
					<description>
						<![CDATA[ In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you&apos;ll hear what IT and telecom/network decision-makers had to say.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139101?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5139101&amp;c=CORE</link>
					<description>
						<![CDATA[ Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them.  This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach.]]>				
					</description>
					<author>
						<![CDATA[Dorado Software]]>				
					</author>
					<pubDate>
						Mon, 10 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Build Trust by Connecting Security Operations and Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100508?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=100508&amp;c=CORE</link>
					<description>
						<![CDATA[ Check out this case study to learn how Vesta implemented Tripwire&amp;#174; Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known&amp;#44; trusted&amp;#44; and compliant system environments and ensure audit requirements are met.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Fri, 19 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20By%20Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136892?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5136892&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138483?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5138483&amp;c=CORE</link>
					<description>
						<![CDATA[ When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft&amp;reg; Office Outlook&amp;reg; and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. Microsoft Dynamics&amp;trade; CRM...]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 18 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[SOA Best Practices and Design Patterns: Key to Successful Service Oriented Architecture  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138941?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5138941&amp;c=CORE</link>
					<description>
						<![CDATA[ There is no question that the successful implementation of Service-Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Apr 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Operational BI: Getting Real Time About Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140396?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5140396&amp;c=CORE</link>
					<description>
						<![CDATA[ This report provides a roadmap for the strategies and capabilities that Best-in-Class companies are employing to improve operational performance.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Fri, 28 Dec 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Case Study: Indiabulls Gets Bullish on Growth by Deploying Dell Servers and a Dell SAN]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139702?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5139702&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to learn how one of India&apos;s leading financial services firms paved the way for continued growth and improved customer service by deploying Dell servers and a Dell SAN.]]>				
					</description>
					<author>
						<![CDATA[Dell India]]>				
					</author>
					<pubDate>
						Mon, 24 Dec 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How Technology Can Help You Expand Your Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140528?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=5140528&amp;c=CORE</link>
					<description>
						<![CDATA[ Your company&apos;s growing fast. Your days are consumed with the flurry of activities it takes to manage that expansion. With the right business management software, you can integrate your business, improve customer service, make more informed business decisions, and move into online sales.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Sat, 01 Dec 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[WebFOCUS Business Intelligence Application Development &amp; Deployment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/12665?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=12665&amp;c=CORE</link>
					<description>
						<![CDATA[ WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Mon, 30 Jul 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Sales and Operations Planning: The Key to Continuous Demand Satisfaction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95279?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=95279&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how leading companies are designing their sales and operations planning (S&amp;#38;OP) processes to continuously monitor and meet customer demand.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Master Data Management: Extracting Value from Your Most Important Intangible Asset]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97582?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=97582&amp;c=CORE</link>
					<description>
						<![CDATA[ Effective master data management can save time and money &amp;#45; even enable the capture of incremental revenues&amp;#44; it can also reduce costs while improving customer service.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
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