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	Improve Customer Service By Monitoring  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Incorporating WEB Analytics into Email Marketing: Five Quick-Start Tactics for Marketers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98861?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=98861&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to learn how to use Web Analytics data to enable you to better understand your customers’ needs and more effectively market to them. Learn a formula based on the five Ws to gain a more complete understanding of a situation or subject.]]>				
					</description>
					<author>
						<![CDATA[Silverpop Systems Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Software as a Service (SaaS): Shift from Tactical to Strategic Focus]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98727?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=98727&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how software as a service (SaaS) and business alignment are reshaping the on-demand environment and are enabling IT departments to operate more strategically.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[BlueHornet Whitepaper - Best Practices for Transactional Email Messages]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99358?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=99358&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper elaborates the FTC’s definition to describe any email communications that typically share certain characteristics that are triggered by a specific site visitor action.]]>				
					</description>
					<author>
						<![CDATA[BlueHornet Networks, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[5 Ways to Improve Customer Service in a Down Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98724?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=98724&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.]]>				
					</description>
					<author>
						<![CDATA[OpenSpan]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Five Myths of Infrastructure Monitoring]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99547?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=99547&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains Five myths of infrastructure monitoring and how end-user monitoring can help you improve customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Configure One &apos; s Concept™ Product Configurator]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98301?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=98301&amp;c=CORE</link>
					<description>
						<![CDATA[ Configure One&apos;s Concept Product Configurator software is designed for manufacturers who produce highly configurable or routinely customized products. The product configurator software instantaneously translates customers’ unique product requests into quotations, sales drawings, bills of material, routings, and more.]]>				
					</description>
					<author>
						<![CDATA[Configure One.]]>				
					</author>
					<pubDate>
						Mon, 14 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Video Telephony: Completing the Picture of Unified Communications Effectiveness]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98335?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=98335&amp;c=CORE</link>
					<description>
						<![CDATA[ Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.]]>				
					</description>
					<author>
						<![CDATA[TANDBERG.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Uncovering Hidden B2B Sales Potential]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98032?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=98032&amp;c=CORE</link>
					<description>
						<![CDATA[ Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.]]>				
					</description>
					<author>
						<![CDATA[MapInfo Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Automated Sales Order Processing for Order-to-Cash Performance with SAP® Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98651?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=98651&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper examines the challenges faced today by SAP customers who are still manually processing sales orders as well as the outcomes of automated sales order processing-including time, labor and cost savings.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[12 Pitfalls of IT Systems Management: Maximize Performance and Availability While Lowering Cost]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98594?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=98594&amp;c=CORE</link>
					<description>
						<![CDATA[ Monitoring servers and proactively managing capacity helps companies maintain service level agreements, meet contractual obligations, improve customer and partner satisfaction, and move forward into new markets.]]>				
					</description>
					<author>
						<![CDATA[uptime software inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improve the Efficiency and Productivity of Healthcare Workers--with NetMotion Wireless’  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97930?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=97930&amp;c=CORE</link>
					<description>
						<![CDATA[ Mobility XE has proved to be a vital component acting as the fulcrum in maintaining the wireless connection, and giving clinicians access to their applications.]]>				
					</description>
					<author>
						<![CDATA[NetMotion Wireless.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience.]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98004?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=98004&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Extend the Value of Your Oracle Warehouse Management System (WMS) with Mobility]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97260?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=97260&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper provides an impact of extending your Oracle Warehouse Management system via mobility, it also examines how mobility can enable you to fully leverage the data already captured in the Oracle Warehouse Management system.]]>				
					</description>
					<author>
						<![CDATA[Quest Solution]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Airgas: Sap Business Transformation Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97584?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=97584&amp;c=CORE</link>
					<description>
						<![CDATA[ Airgas was looking for a single solution that could ensure a quick return on investment, SAP NetWeaver MDM offered the broad functionality, robust architecture, and ability to manage rich product content that Airgas required.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Making the most of OSS and service provider CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96970?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=96970&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).]]>				
					</description>
					<author>
						<![CDATA[Pitney Bowes Group 1 Software]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96999?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=96999&amp;c=CORE</link>
					<description>
						<![CDATA[ Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[ShopVue - Paperless Dispatch with Graphical Sequencer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96648?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=96648&amp;c=CORE</link>
					<description>
						<![CDATA[ Paperless Dispatch represents a major step towards a fully paperless, order-driven operation. By providing managers with a graphical tool to dispatch work and track work-in-process, ShopVue becomes a real factory dashboard.  The use of touchscreens means that operators can see work assignments on graphical touchscreens throughout the plant.]]>				
					</description>
					<author>
						<![CDATA[CASCO]]>				
					</author>
					<pubDate>
						Fri, 16 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Avoiding Data Integration Pitfalls]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96845?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=96845&amp;c=CORE</link>
					<description>
						<![CDATA[ In this Webcast, featured speaker Michael Czerniawski of System&apos;s Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now.]]>				
					</description>
					<author>
						<![CDATA[Pitney Bowes Group 1 Software]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Business Process Outsourcing for Life and Annuities]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96236?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=96236&amp;c=CORE</link>
					<description>
						<![CDATA[ The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Tue, 29 Apr 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Dialogue Live]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96152?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=96152&amp;c=CORE</link>
					<description>
						<![CDATA[ Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Sat, 26 Apr 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Dispatch Direct: Service Call Dispatching]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95824?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=95824&amp;c=CORE</link>
					<description>
						<![CDATA[ Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.]]>				
					</description>
					<author>
						<![CDATA[Dispatch Direct]]>				
					</author>
					<pubDate>
						Thu, 17 Apr 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Configuration Software Comes of Age]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96135?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=96135&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprise configurators can reduce sales and engineering costs, increase profit margins and improve customer satisfaction. But what should you look for in a solution, and how do you go about implementing it for the best results? Read this …]]>				
					</description>
					<author>
						<![CDATA[Configuration Solutions]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Reducing Complexity of Desktop Environments: HP Thin Client Computing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96186?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=96186&amp;c=CORE</link>
					<description>
						<![CDATA[ With HP thin client computing, the complexity of managing the desktop environment is greatly reduced by centralizing applications.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Experience in the Insurance Industry - Leveraging the Power of an  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96127?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=96127&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome…]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Epicor for Distribution - Enterprise and Mid-Market Distribution Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95263?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=95263&amp;c=CORE</link>
					<description>
						<![CDATA[ Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Captaris Workflow - Business Process Workflow Automation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95225?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=95225&amp;c=CORE</link>
					<description>
						<![CDATA[ Captaris Workflow provides flexible, integrated business process workflow 
automation for organizations using Microsoft software, enabling productivity, 
accountability, and compliancy. Captaris Workflow tasklists can be delivered to 
Outlook, CMS, SharePoint, Captaris Workflow Webaccess, a web portal, or a wireless 
device.]]>				
					</description>
					<author>
						<![CDATA[Captaris]]>				
					</author>
					<pubDate>
						Mon, 24 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Captaris® Alchemy®: Document Management Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94596?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=94596&amp;c=CORE</link>
					<description>
						<![CDATA[ Captaris Alchemy gives organizations the power to archive, index and retrieve 
images, faxes, email, PDFs, and several other file types with an integrated and 
scalable set of tools that are easy to use and deploy throughout the information 
lifecycle management (ILM) stages.]]>				
					</description>
					<author>
						<![CDATA[Captaris]]>				
					</author>
					<pubDate>
						Tue, 11 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Underpinnings of Service Excellence: Synchronizing Resource Capacity with Service Demand]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95142?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=95142&amp;c=CORE</link>
					<description>
						<![CDATA[ This benchmark study shows that forward-thinking companies have taken strategic actions to achieve service excellence by accurately forecasting service demand and effectively planning and provisioning service resources to meet that demand.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HP POS system helps Mayors improve customer service, gain selling time]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94933?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=94933&amp;c=CORE</link>
					<description>
						<![CDATA[ Among the priorities for the new system were ease of use by salespeople, an easy-to-manage centralized customer database for lookup and validation, and the use of broadband connectivity.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Building Your Network Foundation: Routing and Switching Made Simple]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94240?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=94240&amp;c=CORE</link>
					<description>
						<![CDATA[ This guide examines the critical issues of networking, how it works, and how it can help you achieve a competitive edge.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ServicePower - Strengthening the Service Chain]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94219?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=94219&amp;c=CORE</link>
					<description>
						<![CDATA[ ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Intelligent Call Handling - Optio Improves Customer Responsiveness]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93935?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=93935&amp;c=CORE</link>
					<description>
						<![CDATA[ Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Service in SMBs through Collaborative Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93932?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=93932&amp;c=CORE</link>
					<description>
						<![CDATA[ Employees at SMBs have the same need to collaborate as larger businesses. Advanced collaboration tools have become more affordable, easier to use, and easier to deploy and maintain. Learn how collaboration tools can help your business.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cameleon Commerce Suite - E-commerce and Configurator Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93871?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=93871&amp;c=CORE</link>
					<description>
						<![CDATA[ Cameleon helps manufacturing, distribution, retail and service companies optimize complex selling and ordering processes by intelligently automating key business functions: e-commerce, electronic catalog &amp; guided selling, product information management, product configuration, pricing &amp; promotions, quote &amp; proposal generation, &amp; order management.]]>				
					</description>
					<author>
						<![CDATA[Access  Commerce]]>				
					</author>
					<pubDate>
						Wed, 20 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Red Oak Group Demo]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93681?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=93681&amp;c=CORE</link>
					<description>
						<![CDATA[ The RED OAK GROUP offers a unique set of services and products that focus on improving company performance by improving workforce performance, improving return on assets, improving customer satisfaction and reducing time to market.]]>				
					</description>
					<author>
						<![CDATA[Red Oak Group, LLC]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Implementing BPM Technology: Build, Buy or Wait]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94227?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=94227&amp;c=CORE</link>
					<description>
						<![CDATA[ BPM enables companies to enforce the use of best practices and improve the real-time sharing of critical decision-making business information, allowing people to make better decisions quickly.]]>				
					</description>
					<author>
						<![CDATA[Metastorm]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Deliver Full Workforce Optimization and Build the Optimal Service Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94217?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=94217&amp;c=CORE</link>
					<description>
						<![CDATA[ A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[10 Ways to Improve B2B Email Deliverability and Effectiveness]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92906?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=92906&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased sales opportunities and more profitable customer relationships.]]>				
					</description>
					<author>
						<![CDATA[Vtrenz, Inc]]>				
					</author>
					<pubDate>
						Tue, 01 Jan 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Web-based Support Tools to Improve Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89671?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=89671&amp;c=CORE</link>
					<description>
						<![CDATA[ The Web has been the focus for some time of businesses looking to improve processes and deploy technologies surrounding service delivery. Learn how Service-centric organizations have already integrated their in-house service and support applications to improve customer interaction on the web.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Fri, 01 Jun 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customizable Customer Relationship Management (CRM) Suite for Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86925?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=86925&amp;c=CORE</link>
					<description>
						<![CDATA[ Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt &amp; integrate to fit their unique business processes.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Pivotal CRM]]>				
					</author>
					<pubDate>
						Mon, 05 Feb 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Productivity with HarrisData Distribution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25068?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=25068&amp;c=CORE</link>
					<description>
						<![CDATA[ Distribution organizations look for solutions that optimize the processes involved in sales, purchasing, inventory, and financial management. HarrisData Distribution provides an integrated solution to manage all facets of the distribution solution, including integrated, web-based customer and supplier self-service!]]>				
					</description>
					<author>
						<![CDATA[HarrisData]]>				
					</author>
					<pubDate>
						Mon, 06 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82907?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=82907&amp;c=CORE</link>
					<description>
						<![CDATA[ The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today&apos;s economic environment.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Real-Time Field Force Optimization: Dynamic Scheduling &amp; Dispatch as SLM Best Practice]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77213?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=77213&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77212?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=77212&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT Equipment Service market is riddled with complexity, plagued by competition &amp; challenged by shrinking margins.  This paper provides insight from recent conversations with leading service companies to discover how SLM principals are being used to combat the complexity, growing competition &amp; shrinking profit margins in the IT Services Industry]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Aug 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve Customer Service By Monitoring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ePowerCenter - Customer Relationship Management and Interaction Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72594?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=72594&amp;c=CORE</link>
					<description>
						<![CDATA[ ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers.  It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Fri, 04 Feb 2005 00:00:00 EST				
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					<![CDATA[Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/63293?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=63293&amp;c=CORE</link>
					<description>
						<![CDATA[ The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
					</pubDate>
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					<![CDATA[Steel Enterprise Management Systems - ERP for Metals Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59463?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=59463&amp;c=CORE</link>
					<description>
						<![CDATA[ STEELMAN - SEMS is designed specifically for the metal industry. Metal processors have many unique issues that generic ERP packages will not solve. SEMS delivers terminologies, screens, and workflows that your staff can readily relate to and productively use with minimal training. SEMS can scale from 20 to over 1000 users and any metal type.]]>				
					</description>
					<author>
						<![CDATA[STEELMAN Software Solutions Inc]]>				
					</author>
					<pubDate>
						Wed, 24 Sep 2003 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[ServiceCEO for HVAC Installation and Repair Service Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59301?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=59301&amp;c=CORE</link>
					<description>
						<![CDATA[ No matter what type of HVAC Service Company you run, ServiceCEO has just the right features to make running your business much easier.  It allows you to eliminate a significant portion of the day-to-day drudgery involved in running a HVAC service company.  It makes everything from scheduling to quoting and parts inventory management a simple task.]]>				
					</description>
					<author>
						<![CDATA[Insight Direct]]>				
					</author>
					<pubDate>
						Mon, 08 Sep 2003 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[ServiceCEO for Computer and Computer Repair Service Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59300?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=59300&amp;c=CORE</link>
					<description>
						<![CDATA[ ServiceCEO has the right features to make running your Computer Service business much easier. It has all the job scheduling tools and customer management features you will need to improve customer service and help you get organized.  It allows you to keep track of the thousands of computers and equipment, as well as the parts on that equipment.]]>				
					</description>
					<author>
						<![CDATA[Insight Direct]]>				
					</author>
					<pubDate>
						Mon, 08 Sep 2003 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Ross Enterprise ERP - Enterprise Resource Planning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/2763?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service By Monitoring&amp;n=2763&amp;c=CORE</link>
					<description>
						<![CDATA[ Ross Enterprise ERP business solutions from CDC Software are designed to address the unique challenges of recipe and formula-based process manufacturers.  If you are in the Food and Beverage, Life Sciences, Chemicals, Metals, Natural Products, or other process manufacturing industries, Ross Enterprise ERP is designed specifically for you.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Ross Enterprise]]>				
					</author>
					<pubDate>
						Tue, 14 May 2002 00:00:00 EDT				
					</pubDate>
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