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	Improve Customer Service Inbuilt Quality Measures Software  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[ROI Calculators: Requirements-Driven Quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140662?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5140662&amp;c=CORE</link>
					<description>
						<![CDATA[ Check out these three ROI calculators for estimates on your return on investment using one or more IBM solutions.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[A Guide to the Value of Reliable Data in Retail Banking]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140606?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5140606&amp;c=CORE</link>
					<description>
						<![CDATA[ Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[7 Essential Steps to Achieve, Measure and Prove Optimal Security Risk Reduction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140248?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5140248&amp;c=CORE</link>
					<description>
						<![CDATA[ Rapid changes within technology, new server and software deployments, and the evolving sophistication of attack methods used to infiltrate systems and steal data create the greatest set of challenges faced by security and IT administrators trying to keep their systems secure and within regulatory compliance. Interested in reducing security risk?]]>				
					</description>
					<author>
						<![CDATA[Qualys, Inc.]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[7 Habits of Highly Successful Surveys]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140235?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5140235&amp;c=CORE</link>
					<description>
						<![CDATA[ Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper &apos;The Customer Satisfaction Survey&apos; to learn how to understand the major customer experience metrics and more!]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140237?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5140237&amp;c=CORE</link>
					<description>
						<![CDATA[ In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP &amp; reg;  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139196?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5139196&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.]]>				
					</description>
					<author>
						<![CDATA[CDC Global Services &amp;#45; Catalyst]]>				
					</author>
					<pubDate>
						Tue, 15 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Customer perspectives on the benefits of a collaborative process to deliver software quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139112?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5139112&amp;c=CORE</link>
					<description>
						<![CDATA[ This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Microsoft Dynamics CRM Online Case Study: Data Reduction Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138992?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5138992&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Microsoft Dynamics CRM Online Case Study: High Five Sportswear]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138995?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5138995&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Improve Customer Relationships Using the 2007 Office System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138986?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5138986&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Software Quality is Not Just a Checkbox: Automate Java Software Quality and Security  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138625?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5138625&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to view a virtual tour of CodePro AnalytiX&amp;trade; to see the power of automating Java software testing throughout your Eclipse-based development project. You will also learn how to automate Java software quality and security testing from each developer’s desktop or during your nightly build.]]>				
					</description>
					<author>
						<![CDATA[Instantiations]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Case Study: Unified Communications and Indiana University Medical Group]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138844?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5138844&amp;c=CORE</link>
					<description>
						<![CDATA[ When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution.  This case study gives details on the benefits they gained.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Understanding Data Governance ROI: A Compliance Perspective]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137604?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5137604&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses the role of data governance programs in supporting compliance efforts, and presents an ROI formula you can use in those circumstances where it&apos;s important to quantify the value of data governance efforts.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Fri, 24 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Total Economic Impact &amp; trade; Of Esker DeliveryWare]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137214?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5137214&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Esker to learn more about how beneficial going paperless can be for your company and how Esker DeliveryWare can help today.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Retaining Customers in Today &apos; s Economic Landscape: Improving SAP Order Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137213?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5137213&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[WhatsUp Gold Premium Edition &amp; #45; &lt; i &gt; Free Trial! &lt; /i &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137035?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5137035&amp;c=CORE</link>
					<description>
						<![CDATA[ Increasing network availability, measuring network QoS, optimizing bandwidth utilization, documenting network infrastructure, improved application availability and keeping employees productive, customers happy and the business running.]]>				
					</description>
					<author>
						<![CDATA[Ipswitch WhatsUp Gold]]>				
					</author>
					<pubDate>
						Mon, 06 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136678?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5136678&amp;c=CORE</link>
					<description>
						<![CDATA[ Working harder simply won&amp;#39;t get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs.  Read about cost-effective, automated ways to meet this challenge head-on in our latest article, &amp;#147;Strategies for Modernizing IT, Reducing Costs, and..&amp;#148;]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[SAP &amp; #174; BusinessObjects &amp; #153; Data Services: One Product For Data Quality and Data  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136173?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5136173&amp;c=CORE</link>
					<description>
						<![CDATA[ Introducing SAP&amp;#174; BusinessObjects&amp;#153; Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions &amp;#45; helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Developing A Universal Approach To Cleansing Customer And Product Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136224?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5136224&amp;c=CORE</link>
					<description>
						<![CDATA[ Data quality has always been an important issue for companies, and this
is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Data Quality: A Survival Guide For Marketing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136219?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5136219&amp;c=CORE</link>
					<description>
						<![CDATA[ Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Overall Approach To Data Quality ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136234?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5136234&amp;c=CORE</link>
					<description>
						<![CDATA[ Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How Outsourcing Drives Business Process Improvements]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136814?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5136814&amp;c=CORE</link>
					<description>
						<![CDATA[ More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.]]>				
					</description>
					<author>
						<![CDATA[CompuCom Systems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140987?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5140987&amp;c=CORE</link>
					<description>
						<![CDATA[ This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Mon, 25 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135487?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5135487&amp;c=CORE</link>
					<description>
						<![CDATA[ Customer knowledge is market advantage. To refine its edge and better manage
customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Requirements engineering for the automotive industry.]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136095?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5136095&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores requirements engineering and its groundbreaking role in product development and engineering for the industrial segment. It discusses the best practices and benefits of requirements engineering, and how automotive manufacturers can overcome today&apos;s quality and cost challenges using those best practices.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 31 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Why Records Management is important]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133841?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5133841&amp;c=CORE</link>
					<description>
						<![CDATA[ Records management forces you to think about how you create, process, capture, and manage information. This requires a review of your business activities from an information-centric point of view, which in itself can highlight process inefficiencies.  This white paper explains why such a process is important.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 06 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Ensure That Your Employees Will Want to Use CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133571?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5133571&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Making Quality a Deliverable in Eclipse &amp; #45;Based Java Development]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133070?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5133070&amp;c=CORE</link>
					<description>
						<![CDATA[ CodePro AnalytiX as part of a continuous or nightly&amp;#45;build process&amp;#44; seamlessly integrate it into any Eclipse&amp;#45;based Java development environment&amp;#44; or use a combination of the two implementation approaches.]]>				
					</description>
					<author>
						<![CDATA[Instantiations]]>				
					</author>
					<pubDate>
						Wed, 04 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Decide to Survive: Four Imperatives that make Decision Management Essential in Today &apos; s  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136630?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5136630&amp;c=CORE</link>
					<description>
						<![CDATA[ Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.]]>				
					</description>
					<author>
						<![CDATA[FICO]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Reinsurance Company Improves Data Quality &amp; #44; Enhances Profitability with DataFlux]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131700?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5131700&amp;c=CORE</link>
					<description>
						<![CDATA[ DataFlux dfPower Studio combines several tools to help standardize incoming data and assist companies in building business rules into their system.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Wed, 14 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Defining Relevant Metrics for Populating a Data Quality Scorecard]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131457?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5131457&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast your will learn how to Populate a Data Quality Scorecard with Relevant Metrics.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Tue, 06 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enable Your Workforce with True Anytime, Anywhere Connectivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140968?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5140968&amp;c=CORE</link>
					<description>
						<![CDATA[ In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you&apos;ll hear what IT and telecom/network decision-makers had to say.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Agile Development: A Manager &amp; #39;s Roadmap for Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100942?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=100942&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real...]]>				
					</description>
					<author>
						<![CDATA[VersionOne Inc.]]>				
					</author>
					<pubDate>
						Fri, 26 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Building a Data Quality Scorecard for Operational Data Governance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97327?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=97327&amp;c=CORE</link>
					<description>
						<![CDATA[ Operational data governance is the process of evaluating data to see if data effectively satisfies the organization&amp;#39;s business needs. This is measured with a &amp;#34;data quality scorecard&amp;#34, a management tool for monitoring organizational performance.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Fri, 06 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Populating a Data Quality Scorecard with Relevant Metrics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98011?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=98011&amp;c=CORE</link>
					<description>
						<![CDATA[ Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business&apos;s success criteria..]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Wed, 04 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top 5 Best Practices for Creating Effective Campaign Dashboards]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97039?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=97039&amp;c=CORE</link>
					<description>
						<![CDATA[ We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign&amp;#44; customer&amp;#44; advertising and/or branding information needed to achieve marketing objectives.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The ROI of Data Governance: A Revenue Generation Perspective]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97331?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=97331&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to learn more about data governance, and when it is appropriate to measure data efforts with ROI or other metrics. Learn about an ROI calculator of data governance and how to test assumptions about data.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
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			<item>					
					<title>
					<![CDATA[Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136892?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5136892&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[SOA Best Practices and Design Patterns: Key to Successful Service Oriented Architecture  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138941?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5138941&amp;c=CORE</link>
					<description>
						<![CDATA[ There is no question that the successful implementation of Service-Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Virtualization For Better, Faster, More Cost-Effective Quality Assurance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140946?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5140946&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this white paper to learn how adding Surgient VQMS to HP Quality Center
helps you centrally manage and allocate test lab resources from HP Quality Center across multiple and distributed teams according to business policies and quotas, and more.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Case Study: Indiabulls Gets Bullish on Growth by Deploying Dell Servers and a Dell SAN]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139702?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5139702&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to learn how one of India&apos;s leading financial services firms paved the way for continued growth and improved customer service by deploying Dell servers and a Dell SAN.]]>				
					</description>
					<author>
						<![CDATA[Dell India]]>				
					</author>
					<pubDate>
						Mon, 24 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
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			</item>
		
			<item>					
					<title>
					<![CDATA[Application Quality Lifecycle: Security, Functional and Performance Testing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94272?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=94272&amp;c=CORE</link>
					<description>
						<![CDATA[ HP QAInspect delivers automated security information that QA professionals and software testers can access at any point in the application development process to identify and remediate potential security defects.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sat, 01 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[How Technology Can Help You Expand Your Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140528?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5140528&amp;c=CORE</link>
					<description>
						<![CDATA[ Your company&apos;s growing fast. Your days are consumed with the flurry of activities it takes to manage that expansion. With the right business management software, you can integrate your business, improve customer service, make more informed business decisions, and move into online sales.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Sat, 01 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Strategic QA: Steps to Effective Software Quality Assurance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136098?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5136098&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process&amp;#44; reduce costs&amp;#44; improve quality and increase reliability of planning.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Solutions Provider Improves Productivity with Flexible Implementation Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138487?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=5138487&amp;c=CORE</link>
					<description>
						<![CDATA[ Stanley Stuart Yoffee &amp; Hendrix, Inc. (SSYH), a Microsoft&amp;reg; Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics&amp;trade; Sure Step Methodology to help communicate with customers...]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 29 Jun 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Master Data Management: Extracting Value from Your Most Important Intangible Asset]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97582?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=97582&amp;c=CORE</link>
					<description>
						<![CDATA[ Effective master data management can save time and money &amp;#45; even enable the capture of incremental revenues&amp;#44; it can also reduce costs while improving customer service.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Service Delivery Innovation: Creating Client Value and Enhancing Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98797?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=98797&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper reviews the forces that affect the professional services market today&amp;#44; defines and explains the main pillars of service delivery innovation&amp;#44; and reviews the benefits firms derive from service delivery innovation.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improve%20Customer%20Service%20Inbuilt%20Quality%20Measures%20Software/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[Measuring The Business Value of IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93242?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improve Customer Service Inbuilt Quality Measures Software&amp;n=93242&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 25 Sep 2006 00:00:00 EDT				
					</pubDate>
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