<?xml version="1.0" encoding="UTF-8" ?>
			<rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"
						xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
			<channel>
			<title>
	Improving Quality Customer Service Software  - KnowledgeStorm
			</title>
			<link>http://www.knowledgestorm.com</link>
			<description>
	KnowledgeStorm
			</description>
			<language>
	en-us			
			</language>
			<copyright>
	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
			</copyright>
	<generator><![CDATA[KnowledgeStorm proprietary,
serverName = 'rsssearch.knowledgestorm.com'
hostName = (appatl1)
classLoader.hashCode = (157925058)
]]></generator>		
			<lastBuildDate>
	Wed, 25 Nov 2009 00:00:00 EST				
			</lastBuildDate>
			<ttl>
	60				
			</ttl>
	
			<item>					
					<title>
					<![CDATA[A Guide to the Value of Reliable Data in Insurance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140605?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5140605&amp;c=CORE</link>
					<description>
						<![CDATA[ Only when data is trusted can it be used in confidence in all insurance operational and analytical process activities. This paper examines the impact of unreliable data on insurance companies. It then defines the requirements needed to guarantee data reliability in insurance and offers a practical approach to creating and governing that data.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[A Guide to the Value of Reliable Data in Manufacturing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140604?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5140604&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[A Guide to the Value of Reliable Data in Retail Banking]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140606?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5140606&amp;c=CORE</link>
					<description>
						<![CDATA[ Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The 10 Worst Practices for Technical Support and How to Overcome Them]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140495?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5140495&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will explore 10 of the &quot;worst practices&quot; that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139410?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5139410&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IBM Cognos Online Conference for Retailers and Manufactures]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139515?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5139515&amp;c=CORE</link>
					<description>
						<![CDATA[ This 2-hour complimentary virtual seminar on performance management (PM) takes place on October 21 and continues on November 4th &amp;#151; Join us to learn how PM can help you improve visibility into your manufacturing business so you can reduce costs, speed delivery and efficiency, satisfy customers and create innovative new products.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140237?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5140237&amp;c=CORE</link>
					<description>
						<![CDATA[ In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Robot/ SCHEDULE Enterprise: Improves Quality of Life at Farm Credit Bank of Texas]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140178?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5140178&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to see how FCBT used Robot/ SCHEDULE to connect and coordinate their job scheduling needs across multiple systems.]]>				
					</description>
					<author>
						<![CDATA[Help/Systems]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Presentation Transcript: The Power of Universal Patterns and Models for Master Data Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140209?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5140209&amp;c=CORE</link>
					<description>
						<![CDATA[ In this presentation transcript featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Case Study: Welch’s &amp; reg; Improves its Warehouse and Inventory Management Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140134?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5140134&amp;c=CORE</link>
					<description>
						<![CDATA[ Welch&apos;s selected the TAKE Supply Chain Gemini&amp;trade; for OPM mobile software solution and Compliance Label Manager (CLM), a barcode and radio-frequency identification (RFID) label management solution to improve the speed, visibility, accuracy and control of extended manufacturing and distribution supply chains. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[TAKE Supply Chain]]>				
					</author>
					<pubDate>
						Thu, 15 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Presentation Transcript - Best Practices: Protect Your Online Revenue Through Web  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140011?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5140011&amp;c=CORE</link>
					<description>
						<![CDATA[ This transcript will discuss optimizing application performance and quality, and various strategies that IDC sees in its research to help you improve your decision making about how you approach quality, management and performance optimization. Read on to learn more about how to protect your online revenue through web performance testing.]]>				
					</description>
					<author>
						<![CDATA[Gomez]]>				
					</author>
					<pubDate>
						Fri, 09 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices: Protect Your Online Revenue Through Web Performance Testing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138803?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5138803&amp;c=CORE</link>
					<description>
						<![CDATA[ Tune in to this webcast to hear from an industry expert as she discusses drivers and best practices for effective web performance testing and quality life-cycle management for today&apos;s rich and complex applications.]]>				
					</description>
					<author>
						<![CDATA[Gomez]]>				
					</author>
					<pubDate>
						Thu, 24 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Case Study: Blount Overcomes Operational Efficiency Challenges]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139277?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5139277&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study you will learn how Catalyst&apos;s expertise in SAP and process improvement was integral in helping Blount decrease order fulfillment time, increase pick process visibility, remove pack station bottleneck, eliminate pack station disorder, reduce packing and shipping errors, increase inventory accuracy and more.]]>				
					</description>
					<author>
						<![CDATA[CDC Global Services &amp;#45; Catalyst]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Managing Third-Party Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139122?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5139122&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to meet changing information compliance regulations. Gain insight into various modeling options to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Power of Universal Patterns and Models for Master Data Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139121?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5139121&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Rational Agile Development Solutions eKit]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139104?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5139104&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer&apos;s needs.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer perspectives on the benefits of a collaborative process to deliver software quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139112?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5139112&amp;c=CORE</link>
					<description>
						<![CDATA[ This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Networking and Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138818?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5138818&amp;c=CORE</link>
					<description>
						<![CDATA[ In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Software Quality is Not Just a Checkbox: Automate Java Software Quality and Security  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138625?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5138625&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to view a virtual tour of CodePro AnalytiX&amp;trade; to see the power of automating Java software testing throughout your Eclipse-based development project. You will also learn how to automate Java software quality and security testing from each developer’s desktop or during your nightly build.]]>				
					</description>
					<author>
						<![CDATA[Instantiations]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Reducing Cost and Risk Through Improved Quality Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137892?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5137892&amp;c=CORE</link>
					<description>
						<![CDATA[ During the Webcast, we&apos;ll show you how adopting a proactive quality management approach to systems and software development can help minimize risk and assist in improving predictability across your development lifecycle.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 05 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Building Mission Critical Aerospace and Defense systems with IBM Rational Quality  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137894?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5137894&amp;c=CORE</link>
					<description>
						<![CDATA[ Start smart: get powerful techniques to improve your mission critical systems and product development process by viewing the On Demand Webcast, Building Mission Critical Aerospace and Defense systems with IBM Rational Quality Management Products.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 05 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Organizational Performance Management Through Pervasive Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136780?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5136780&amp;c=CORE</link>
					<description>
						<![CDATA[ Evidence of the competitive value of business intelligence (BI) and analytics solutions is growing. This IDC white paper discusses the growing body of evidence suggesting a direct link between investment in business analytics solutions and organizational performance.]]>				
					</description>
					<author>
						<![CDATA[SAP BusinessObjects]]>				
					</author>
					<pubDate>
						Fri, 19 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Desk Consolidation Cuts Costs and Increases Service Quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136662?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5136662&amp;c=CORE</link>
					<description>
						<![CDATA[ The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Why You Should Take a Holistic Approach to ITIL and Service Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136712?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5136712&amp;c=CORE</link>
					<description>
						<![CDATA[ In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality?  Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach.  This paper discusses the importance of taking a unified approach to service support management and...]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136678?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5136678&amp;c=CORE</link>
					<description>
						<![CDATA[ Working harder simply won&amp;#39;t get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs.  Read about cost-effective, automated ways to meet this challenge head-on in our latest article, &amp;#147;Strategies for Modernizing IT, Reducing Costs, and..&amp;#148;]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Collaboration Advantage: Customer-Focused Partnerships In A Global Market]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136319?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5136319&amp;c=CORE</link>
					<description>
						<![CDATA[ In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SAP &amp; #174; BusinessObjects &amp; #153; Data Services: One Product For Data Quality and Data  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136173?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5136173&amp;c=CORE</link>
					<description>
						<![CDATA[ Introducing SAP&amp;#174; BusinessObjects&amp;#153; Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions &amp;#45; helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Developing A Universal Approach To Cleansing Customer And Product Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136224?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5136224&amp;c=CORE</link>
					<description>
						<![CDATA[ Data quality has always been an important issue for companies, and this
is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Overall Approach To Data Quality ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136234?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5136234&amp;c=CORE</link>
					<description>
						<![CDATA[ Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140987?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5140987&amp;c=CORE</link>
					<description>
						<![CDATA[ This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Mon, 25 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optimizing Business System Management in a Challenging Global Economy: Delivering Service  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138232?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5138232&amp;c=CORE</link>
					<description>
						<![CDATA[ This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 15 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Requirements engineering for the automotive industry.]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136095?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5136095&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores requirements engineering and its groundbreaking role in product development and engineering for the industrial segment. It discusses the best practices and benefits of requirements engineering, and how automotive manufacturers can overcome today&apos;s quality and cost challenges using those best practices.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 31 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CodePro AnalytiX: Automated Code Quality and Security Analysis for Eclipse Java Developers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134050?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5134050&amp;c=CORE</link>
					<description>
						<![CDATA[ CodePro AnalytiX is a comprehensive set of software analysis tools composed of a collection of native Eclipse plugins. It seamlessly integrates into any Eclipse-based Java desktop development environment, adding code audit, security analysis, metrics, test generation, JUnit test editing, code coverage and team collaboration functionality.]]>				
					</description>
					<author>
						<![CDATA[Instantiations]]>				
					</author>
					<pubDate>
						Thu, 12 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Making Quality a Deliverable in Eclipse &amp; #45;Based Java Development]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133070?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5133070&amp;c=CORE</link>
					<description>
						<![CDATA[ CodePro AnalytiX as part of a continuous or nightly&amp;#45;build process&amp;#44; seamlessly integrate it into any Eclipse&amp;#45;based Java development environment&amp;#44; or use a combination of the two implementation approaches.]]>				
					</description>
					<author>
						<![CDATA[Instantiations]]>				
					</author>
					<pubDate>
						Wed, 04 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Mortgage Company Uses DataFlux Technology to Improve Reporting &amp; #44; Manage Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131702?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5131702&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how using DataFlux technology&amp;#44; this financial company implemented a data governance program&amp;#44; creating more complete and accurate data and drastically reducing the time needed to comply with Federal reporting regulations.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Wed, 14 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Reinsurance Company Improves Data Quality &amp; #44; Enhances Profitability with DataFlux]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131700?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5131700&amp;c=CORE</link>
					<description>
						<![CDATA[ DataFlux dfPower Studio combines several tools to help standardize incoming data and assist companies in building business rules into their system.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Wed, 14 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Practical and Flexible IT Service Management for the Real World]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131453?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5131453&amp;c=CORE</link>
					<description>
						<![CDATA[ This webinar will show you why Numara&amp;#174; FootPrints&amp;#174; 9&amp;#44; a highly flexible and practical service desk solution&amp;#44; is the best value in the service desk market today.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Tue, 06 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SAP &amp; reg; BusinessObjects &amp; trade;: The Preferred Business Intelligence Choice Designed  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140535?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5140535&amp;c=CORE</link>
					<description>
						<![CDATA[ SAP&amp;reg; BusinessObjects&amp;trade; Edge software is the business intelligence (BI) choice of midsize companies hoping to improve business processes, discover new opportunities and edge out the competition. It includes affordable solutions addressing just about any BI requirement, like operational reporting and analysis, dashboards and visualization.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Agile Development: A Manager &amp; #39;s Roadmap for Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100942?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=100942&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real...]]>				
					</description>
					<author>
						<![CDATA[VersionOne Inc.]]>				
					</author>
					<pubDate>
						Fri, 26 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136892?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5136892&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Virtualization For Better, Faster, More Cost-Effective Quality Assurance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140946?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5140946&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this white paper to learn how adding Surgient VQMS to HP Quality Center
helps you centrally manage and allocate test lab resources from HP Quality Center across multiple and distributed teams according to business policies and quotas, and more.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Application Quality Lifecycle: Security, Functional and Performance Testing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94272?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=94272&amp;c=CORE</link>
					<description>
						<![CDATA[ HP QAInspect delivers automated security information that QA professionals and software testers can access at any point in the application development process to identify and remediate potential security defects.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sat, 01 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Strategic QA: Steps to Effective Software Quality Assurance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136098?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5136098&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process&amp;#44; reduce costs&amp;#44; improve quality and increase reliability of planning.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Solutions Provider Improves Productivity with Flexible Implementation Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138487?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=5138487&amp;c=CORE</link>
					<description>
						<![CDATA[ Stanley Stuart Yoffee &amp; Hendrix, Inc. (SSYH), a Microsoft&amp;reg; Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics&amp;trade; Sure Step Methodology to help communicate with customers...]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 29 Jun 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Application Performance Brief: Oracle Applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94632?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=94632&amp;c=CORE</link>
					<description>
						<![CDATA[ Oracle Applications are a collection of enterprise business applications&amp;#44; including ERP&amp;#44; SCM&amp;#44; and CRM applications&amp;#44; all utilizing Oracle&amp;#39;s core relational database management system technologies.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top 10 Reasons Customers Choose SAP for Business Transformation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93305?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=93305&amp;c=CORE</link>
					<description>
						<![CDATA[ SAP is a customer&amp;#8217;s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jan 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Taking Control of Your Business: Growing Profitably in the Professional Services Market]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93299?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=93299&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper details how professional services firms can grow and thrive in a difficult market by enhancing project visibility&amp;#44; maximizing resource utilization&amp;#44; improving operational efficiency&amp;#44; and successfully acquiring more customers.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jan 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[WebFOCUS Operational Enterprise Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25808?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Improving Quality Customer Service Software&amp;n=25808&amp;c=CORE</link>
					<description>
						<![CDATA[ WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, &amp; operational – and make data available, accessible, and meaningful to every person or application that needs it.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Tue, 25 Sep 2001 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Improving%20Quality%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
					
			</channel>
		</rss>
	