<?xml version="1.0" encoding="UTF-8" ?>
			<rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"
						xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
			<channel>
			<title>
	Innovation Examples In Customer Service  - KnowledgeStorm
			</title>
			<link>http://www.knowledgestorm.com</link>
			<description>
	KnowledgeStorm
			</description>
			<language>
	en-us			
			</language>
			<copyright>
	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
			</copyright>
	<generator><![CDATA[KnowledgeStorm proprietary,
serverName = 'rsssearch.knowledgestorm.com'
hostName = (appatl1)
classLoader.hashCode = (157765897)
]]></generator>		
			<lastBuildDate>
	Thu, 28 Aug 2008 00:00:00 EDT				
			</lastBuildDate>
			<ttl>
	60				
			</ttl>
	
			<item>					
					<title>
					<![CDATA[Delivering Operational Excellence with Innovation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98793?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=98793&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains business strategies, trends, and issues related to enterprise resource planning, financial management, operations management, and human capital management that drive the consideration of enterprise services architecture.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Delivery Innovation: Creating Client Value and Enhancing Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98797?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=98797&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how you can increase client value and lower costs through implementing more efficient resourcing and partnering processes and cocreating value with your clients.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Relationship Management - Integration for a Customer Centric View]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99026?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=99026&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Innovation from the Ground Up: The Next Generation of Enterprise Business Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98699?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=98699&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes three step approach taken to create the next generation of enterprise business solutions &quot;from the ground up&quot;.]]>				
					</description>
					<author>
						<![CDATA[Workday.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Accenture Value Road Map for Oracle Fusion Applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97203?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=97203&amp;c=CORE</link>
					<description>
						<![CDATA[ The Accenture Value Road Map for Oracle Fusion Applications is just one valuable resource for organizations seeking to simplify their IT environments and enhance business value from Oracle solutions.]]>				
					</description>
					<author>
						<![CDATA[Accenture.]]>				
					</author>
					<pubDate>
						Tue, 10 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Modeling Unstructured Data: An Independent Perspective by Steve Hoberman, Data Modeling Expert]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97914?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=97914&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains structured, semi-structured, and unstructured data, while increasing your awareness of the complex content of the requirements environment.]]>				
					</description>
					<author>
						<![CDATA[Sybase Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Speeding Business Innovation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98099?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=98099&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, learn how data center transformation can help your organization outsource applications and shift spending from maintenance and management to projects that support business growth and innovation.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Smart SOA: Best Practices for Agile Innovation and Optimization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97333?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=97333&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses SOA deployment best practices and lessons learned. Learn how to use SOA technology to better support agile business innovation and optimization.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ERP for Successful Manufacturing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97877?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=97877&amp;c=CORE</link>
					<description>
						<![CDATA[ Best of breed ERP systems not only allow you to evaluate material and labor costs, but also to analyze the cost impact of using alternate manufacturing locations and various materials suppliers.]]>				
					</description>
					<author>
						<![CDATA[Xperia]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Extraordinary Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96996?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=96996&amp;c=CORE</link>
					<description>
						<![CDATA[ Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96957?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=96957&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Changing Business, Changing Lives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96994?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=96994&amp;c=CORE</link>
					<description>
						<![CDATA[ Many organizations have taken the leap, changing how they conduct business and leveraging technology to bring about maximum benefit.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView IT HelpDesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95023?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=95023&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Tue, 20 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[High Availability and Replication for i5/OS (iSeries) and AIX]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96701?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=96701&amp;c=CORE</link>
					<description>
						<![CDATA[ iTera HA is the most affordable high availability product on the market, but with something as critical as high availability (HA), low cost isn’t everything.]]>				
					</description>
					<author>
						<![CDATA[Vision Solutions.]]>				
					</author>
					<pubDate>
						Mon, 19 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast: Trends, Challenges, and Innovations in Enterprise Mobility]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96833?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=96833&amp;c=CORE</link>
					<description>
						<![CDATA[ Gain insight into a practical, solutions-oriented approach as well as how you can mobilize line of business applications while minimizing TCO.]]>				
					</description>
					<author>
						<![CDATA[OQO, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Web Technology for Competitive Advantage: How Manufacturers Leverage the Web for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96821?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=96821&amp;c=CORE</link>
					<description>
						<![CDATA[ More than simply serving a marketing role, a Web presence can boost internal efficiency, enhance customer service and increase sales.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp;  Groves]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Translate Good Service into Market-Share Advantage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96797?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=96797&amp;c=CORE</link>
					<description>
						<![CDATA[ This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Support Impacts of Technical Complexity on Margins and Customer Satisfaction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96798?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=96798&amp;c=CORE</link>
					<description>
						<![CDATA[ This Research Brief addresses 1 of the 6 key strategic issues: The Support Impacts of Technical Complexity on Margins and Customer Satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dialogue Live]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96152?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=96152&amp;c=CORE</link>
					<description>
						<![CDATA[ Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Sat, 26 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Aldon Lifecycle Manager (System i Edition)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96078?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=96078&amp;c=CORE</link>
					<description>
						<![CDATA[ US and Canadian Enterprises - Aldon Lifecycle Manager for iSeries is an iSeries (AS/400) change management system designed to bring control, automation, tools and information to the software maintenance and development process. It allows for software...]]>				
					</description>
					<author>
						<![CDATA[Aldon.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Delivering Interactive, Intelligent Documents]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96126?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=96126&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci…]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Aligning Business and Insurance Technology, 2007 P &amp; C Technology Survey Results]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96140?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=96140&amp;c=CORE</link>
					<description>
						<![CDATA[ In May 2007, Fiserv Insurance Solutions surveyed IT leaders at some of the leading property &amp; casualty insurance carriers in the United States. From our second annual survey we see new trends developing and others that continue because of their…]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95017?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=95017&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation&apos;s unique business processes and workflow requirements.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView Bug Tracker]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95033?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=95033&amp;c=CORE</link>
					<description>
						<![CDATA[ The ExtraView Bug Tracker solution was developed upon the ExtraView platform, Designed for the Web, all features, including all administrative features, are accessible through a standard Web browser interface.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Support solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95018?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=95018&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optim Data Growth Solution for Oracle E-Business Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94852?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=94852&amp;c=CORE</link>
					<description>
						<![CDATA[ Align continuous control of your E-Business Suite data with business objectives. Optim&apos;s proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optim™ Data Growth Solution for Oracle &apos; s Siebel® CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94851?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=94851&amp;c=CORE</link>
					<description>
						<![CDATA[ IBM&apos;s Optim™ Data Growth Management Solution for Oracle&apos;s Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optim Data Growth Solution for Oracle &apos; s PeopleSoft Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94853?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=94853&amp;c=CORE</link>
					<description>
						<![CDATA[ IBM&apos;s Optim™Data Growth Solution for Oracle&apos;s PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The EMA All-Stars in Enterprise Systems Management for 2008]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94398?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=94398&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprise Management Associates (EMA), a leading analyst and consulting firm dedicated to the IT management market, reports on what it considers to be the best available software solutions in 18 specific enterprise systems management areas, in order to form a &quot;Systems Management All-Star&quot; team.  Learn who EMA selected as the &quot;best of the best&quot;.]]>				
					</description>
					<author>
						<![CDATA[CA.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[True Mobilitie with Oracle Solutions: Integration, Domain Expertise, and Scalability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94944?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=94944&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study learn how Mobiliite is changing the telecom industry by leveraging technology to provide an entirely different financial model for deploying, upgrading, and owning wireless and networks and towers.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Oracle E-Business Suite: Reduce Cost, Increase Flexibility, and Prime Your Organization for ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94947?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=94947&amp;c=CORE</link>
					<description>
						<![CDATA[ This total cost of ownership (TCO) case study on Central Plastics explores how Oracle E-Business Suite On Demand reduces costs, increases flexibility, and primes companies for growth.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara® FootPrints Change Management: Solutions for Automating and Managing Change]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95365?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=95365&amp;c=CORE</link>
					<description>
						<![CDATA[ View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Parature &apos; s Online Customer Service Software &amp; Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94063?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=94063&amp;c=CORE</link>
					<description>
						<![CDATA[ Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[On-Demand Support Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94062?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=94062&amp;c=CORE</link>
					<description>
						<![CDATA[ Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Epicor®Vista™ – Job Shop &amp; Make-to-Order ERP Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93881?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=93881&amp;c=CORE</link>
					<description>
						<![CDATA[ Epicor Vista is a world-class, integrated manufacturing and accounting solution for emerging manufacturers, job shops or make-to-order departments of large enterprises. Vista is loaded with innovative tools that will help you take control of estimating, orders, scheduling, costing, inventory, quality and much more.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Process Management - Enabling Innovation and Business Agility in Financial Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93826?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=93826&amp;c=CORE</link>
					<description>
						<![CDATA[ Institutions that have already adopted BPM - such as the Metastorm BPM® customers highlighted in this report - are reaping the rewards of early adoption in the form of greater efficiency, lower costs and increased productivity.]]>				
					</description>
					<author>
						<![CDATA[Metastorm]]>				
					</author>
					<pubDate>
						Wed, 20 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast: How to Foster Innovation in Your Company]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93981?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=93981&amp;c=CORE</link>
					<description>
						<![CDATA[ John Winsor, author of &quot;Spark&quot;, discusses how you can change your org chart or seating chart and foster communication and innovation in your company.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94056?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=94056&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HelpConnection.NET - .NET Help Desk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91493?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=91493&amp;c=CORE</link>
					<description>
						<![CDATA[ The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Tue, 16 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Multi-Vendor IP Telephony Management: Challenges and Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/90483?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=90483&amp;c=CORE</link>
					<description>
						<![CDATA[ An increasing number of enterprises are faced with the challenge of supporting and maintaining IP telephony systems from multiple IP-PBX vendors. This paper examines the increasing occurrence of these environments and the present day challenges of using multiple tools to manage them.]]>				
					</description>
					<author>
						<![CDATA[PROGNOSIS]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[OnePlan Production Scheduler: Update Schedules to Match Speed of Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84124?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=84124&amp;c=CORE</link>
					<description>
						<![CDATA[ OnePlan addresses the Finite Scheduling needs of demand driven process and consumer products manufacturers with a strong emphasis on ease of use, visibility &amp; collaborative planning. This application enables plant plans and schedules to be quickly updated to match the speed of the business.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Ross Enterprise]]>				
					</author>
					<pubDate>
						Thu, 26 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85731?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=85731&amp;c=CORE</link>
					<description>
						<![CDATA[ This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Wed, 01 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Global Manufacturing: MES and Beyond Benchmark Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84043?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=84043&amp;c=CORE</link>
					<description>
						<![CDATA[ While the vast majority of global manufacturing companies rely on ERP and database management capabilities to accomplish enterprise tasks today, emerging technologies, such as next generation MES, manufacturing intelligence, and business  analytics are playing an increasingly important role. Read this report for details.]]>				
					</description>
					<author>
						<![CDATA[Apriso® Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Aug 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Compliance Manager - CAPA and Adverse Event Management and Reporting System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72164?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=72164&amp;c=CORE</link>
					<description>
						<![CDATA[ Compliance Manager is a web-based tracking  and reporting system featuring unprecedented flexibility and ease of use. Used by world’s largest medical device and pharmaceutical companies, it is the foundation for global capture, analysis, and resolution of compliance issues related to medical device, treatment and diagnostic systems.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView Enterprise - Business Process Management Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72167?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=72167&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Enterprise is the leading Business Process Management software platform to design, execute and optimize cross-functional business processes that incorporate systems, processes and people.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72163?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=72163&amp;c=CORE</link>
					<description>
						<![CDATA[ For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Bug Tracker Solution - Comprehensive Bug Tracking and Change Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72162?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=72162&amp;c=CORE</link>
					<description>
						<![CDATA[ As a leading Bug Tracking Solution for small companies to the world&apos;s largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT HelpDesk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72166?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=72166&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Support Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72165?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=72165&amp;c=CORE</link>
					<description>
						<![CDATA[ As a leading software customer support solution for small companies to the world&apos;s largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Complex Billing, Contract Management and Revenue Recognition Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/68270?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Innovation Examples In Customer Service&amp;n=68270&amp;c=CORE</link>
					<description>
						<![CDATA[ Softrax provides a robust solution for automating transaction, subscription and usage based billing processes with integrated contract management and revenue accounting capabilities, incl. multi-tiered pricing, transaction based charging, flexible billing schedules and deferred revenue management.]]>				
					</description>
					<author>
						<![CDATA[Softrax Corporation]]>				
					</author>
					<pubDate>
						Tue, 10 Aug 2004 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Innovation Examples In Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
					
			</channel>
		</rss>
	