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	Intelligent Agents white paper  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Intelligent File Virtualization: Breaking Free from the Constraints of Today &apos; s File  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99760?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=99760&amp;c=CORE</link>
					<description>
						<![CDATA[ Intelligent file virtualization solves issues pertaining to current file storage infrastructure in a simple and effective manner. This white paper introduces the Acopia intelligent file virtualization solution, which is now a part of F5 Networks]]>				
					</description>
					<author>
						<![CDATA[F5 Networks.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Simplifying Contact Center Technology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98730?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=98730&amp;c=CORE</link>
					<description>
						<![CDATA[ Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Dell PowerVault MD3000 1000 Mailbox Local Continuous Replication Microsoft Exchange 2007  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99545?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=99545&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes a tested and validated storage solution for a 1000 mailbox Exchange Server 2007 environment with Local Continuous Replication (LCR) feature.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[ESG Brief: Case Studies on Backing Up VMware®]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99363?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=99363&amp;c=CORE</link>
					<description>
						<![CDATA[ This report is a must-read for companies struggling to back up their virtualized server environments. Learn how SEPATON has its sights set on solving the backup challenges of virtual server implementations—in particular, VMware environments—with VTL.]]>				
					</description>
					<author>
						<![CDATA[Sepaton.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Engaging with the New eLearning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99029?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=99029&amp;c=CORE</link>
					<description>
						<![CDATA[ Industry studies reveal evident increases in training and development delivered via eLearning. This white paper explores the advantages of eLearning and highlights 12 strategies with focus on virtual learning programs.]]>				
					</description>
					<author>
						<![CDATA[Adobe Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Call Center Management: Planning, Scheduling, Historical and Real Time Statistics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99579?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=99579&amp;c=CORE</link>
					<description>
						<![CDATA[ The scope of this white paper includes management information and its use for forecasting work volumes, planning and scheduling agents to handle the projected work volume, and feedback as to the actual performance of the call center.]]>				
					</description>
					<author>
						<![CDATA[DeskFlex]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[NAC at the Endpoint: Control Your Network through Device Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98023?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=98023&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper examines the control plane strategy, interoperability success and networking dividends delivered by Ciena&apos;s CoreDirector intelligent networks.]]>				
					</description>
					<author>
						<![CDATA[Sophos Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Memory Debugging in Parallel and Distributed Applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98498?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=98498&amp;c=CORE</link>
					<description>
						<![CDATA[ Memory problems are difficult to track down with conventional tools. This whitepaper reviews the challenges of memory debugging, introduces a tool that helps developers identify and resolve memory bugs, and provides usage tips.]]>				
					</description>
					<author>
						<![CDATA[TotalView Technologies]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Truth about Agent Vs. Agentless Monitorinng: A Short Guide to Choosing the Right Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98595?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=98595&amp;c=CORE</link>
					<description>
						<![CDATA[ When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution.  This paper helps you arrive at a decision.]]>				
					</description>
					<author>
						<![CDATA[uptime software inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Data Loss Prevention Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98216?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=98216&amp;c=CORE</link>
					<description>
						<![CDATA[ Across all key protocols, a high-performance, intelligent data loss prevention (DLP) solution is a must-have for today&apos;s organizations. Read this white paper to learn the best practices for DLP.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Business on the Rise - Collaboration Solutions for the small and mid-size business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98056?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=98056&amp;c=CORE</link>
					<description>
						<![CDATA[ This short video illustrates how the right collaboration solution can improve your company&apos;s efficiency.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Quickr for Small and Medium Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98058?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=98058&amp;c=CORE</link>
					<description>
						<![CDATA[ IBM Lotus® Quickr is a Web 2.0-based team collaboration offering designed to transform the way everyday business content, such as documents and rich media can be shared and to enable more effective team collaboration.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Innovative Collaboration to Advance Your Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98081?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=98081&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper learn how to bypass the challenge of adding new collaborative capabilities to what you already have and how to deal with dispersed content sources and system redundancies.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Implementing a Telecommuting Program]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96998?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=96998&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96999?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=96999&amp;c=CORE</link>
					<description>
						<![CDATA[ Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Increasing the Value from Your Dedupe Solutions: Attune Systems Maestro File Manager and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97753?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=97753&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes some real world benefits Attune customers have seen using the intelligent combination of the Maestro File Manger with leading deduplication storage solutions.]]>				
					</description>
					<author>
						<![CDATA[Attune Systems, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Fact or Fiction: Debunking the Top 5 Misconceptions about Vulnerability Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97423?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=97423&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper addresses the most common myths perceived about vulnerability management. Understanding the nature of vulnerability management allows organizations to better mitigate risk and strengthen the synergy between IT security and operations.]]>				
					</description>
					<author>
						<![CDATA[Lumension Security]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[A Unified Proactive Approach to Endpoint Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92489?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=92489&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes how Symantec Endpoint Protection enables organizations to leverage these technologies in a holistic manner to protect against endpoint threats at all levels.]]>				
					</description>
					<author>
						<![CDATA[Symantec Corporation.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96958?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=96958&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Best Practices for Home Agents]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96992?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=96992&amp;c=CORE</link>
					<description>
						<![CDATA[ Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes.  This white paper contains best practices for developing a Home Agents program.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Go Green and Increase Profitability with Virtual Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96997?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=96997&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<title>
					<![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96957?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=96957&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Collaborative and Comprehensive: A Bold New Look for Global Sourcing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97918?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=97918&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores challenges and opportunities inherent in the global sourcing movement and provides at least five capabilities to be mastered if an organization is to achieve world-class status in the sourcing approaches and management techniques.]]>				
					</description>
					<author>
						<![CDATA[Accenture.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ISYS: Desktop Search Engine - Enterprise Search Tool]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96399?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=96399&amp;c=CORE</link>
					<description>
						<![CDATA[ ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.]]>				
					</description>
					<author>
						<![CDATA[ISYS Search]]>				
					</author>
					<pubDate>
						Tue, 06 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VistaCapture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96384?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=96384&amp;c=CORE</link>
					<description>
						<![CDATA[ The VistaCapture software suite is the solution for rapid development of data capture applications.]]>				
					</description>
					<author>
						<![CDATA[Viking Software Solutions.]]>				
					</author>
					<pubDate>
						Mon, 05 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Intelligent Document Recognition to Automate Enterprise Content Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96804?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=96804&amp;c=CORE</link>
					<description>
						<![CDATA[ Dispatcher, the IDR solution from EMC Captiva, provides a strong set of innovative technologies that enable corporations to streamline their documents flow.]]>				
					</description>
					<author>
						<![CDATA[EMC Corporation.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Solving Patient Throughput and Capacity Challenges]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96470?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=96470&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is for hospital decision-makers and those who are evaluating patient flow and capacity management technologies. It examines the challenges healthcare organizations are facing in managing patient throughput and capacity.]]>				
					</description>
					<author>
						<![CDATA[Statcom.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dialogue Live]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96152?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=96152&amp;c=CORE</link>
					<description>
						<![CDATA[ Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Sat, 26 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Konica Minolta Reduces Backup Window, Improves Disaster Recovery Strategy with ExaGrid]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95772?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=95772&amp;c=CORE</link>
					<description>
						<![CDATA[ Konica Minolta Business Solutions U.S.A. Inc. is a leader in advanced imaging and networking technologies.  This white paper tells how they improved their disaster recovery and backup operations with a disk-based backup system from Exagrid.]]>				
					</description>
					<author>
						<![CDATA[ExaGrid Systems, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Delivering Interactive, Intelligent Documents]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96126?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=96126&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci…]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ESG: Intelligent Data Archiving]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95502?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=95502&amp;c=CORE</link>
					<description>
						<![CDATA[ The goal of intelligent data archiving is to move dormant data off of primary storage systems and put them on lower cost, easy to manage archival storage. Read this ESG white paper to learn more about intelligent data archiving and its benefits.]]>				
					</description>
					<author>
						<![CDATA[Arrow Electronics, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95314?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=95314&amp;c=CORE</link>
					<description>
						<![CDATA[ Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers&apos; needs and allow them to control the interaction.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Thu, 27 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Rapid E-Learning: Maturing Technology Brings Balance and Possibilities]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94894?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=94894&amp;c=CORE</link>
					<description>
						<![CDATA[ Rapid e-learning tools have become more robust and are no longer considered a simplified tool for small to medium sized businesses. Learn how rapid e-learning can make a significant contribution to the training efforts in your organization.]]>				
					</description>
					<author>
						<![CDATA[Adobe Systems, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Next Generation of Web Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94896?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=94896&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores the ability to have a more productive and engaging web conferencing experience-while providing the IT department with a program that efficiently utilizes bandwidth and minimally impacts the infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Adobe Systems, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Intelligent Merchandising: Creating a Unique Shopping Experience, Part 1]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95274?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=95274&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how you can how you can hook customers with fresh, unusual and relevant shopping experiences. Drive customer loyalty by training, empowering and providing employees with the technical tools to capture the nuances of customer behaviour.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[From Mobile to SOA: A Guide for Optimized Application Deployment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94994?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=94994&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides a guide for enhanced application development and deployment, improving an organization&apos;s ability to meet consumer requirements.]]>				
					</description>
					<author>
						<![CDATA[MapInfo Corporation.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Intelligent Merchandising: Creating a Unique Shopping Experience, Part 2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95275?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=95275&amp;c=CORE</link>
					<description>
						<![CDATA[ Anticipating customer needs is a better predictor of success than just responding to what customers say they want. Read this white paper to learn how you can create a unique customer experience by anticipating customers&apos; lifestyle needs and demands.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94587?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=94587&amp;c=CORE</link>
					<description>
						<![CDATA[ Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.]]>				
					</description>
					<author>
						<![CDATA[Infor.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco Catalyst 3560 Series Switches]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94261?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=94261&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Streaming Perspective: Hosted Streaming Quality Measurement]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94074?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=94074&amp;c=CORE</link>
					<description>
						<![CDATA[ Keynote Streaming Perspective® measures the quality and reliability of streaming media the way your users experience it. With operational monitoring, performance trending, and competitive benchmarking, Streaming Perspective gives you reliable performance data you need to deliver an excellent user experience every time.]]>				
					</description>
					<author>
						<![CDATA[Keynote  Systems]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[NetAcuity IP Intelligence Technology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93165?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=93165&amp;c=CORE</link>
					<description>
						<![CDATA[ NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics.]]>				
					</description>
					<author>
						<![CDATA[Digital Element.]]>				
					</author>
					<pubDate>
						Mon, 04 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Intelligent File Virtualization: Breaking Free From the Constraints of Today &apos; s File  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91890?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=91890&amp;c=CORE</link>
					<description>
						<![CDATA[ Intelligent file virtualization resolves the issues pertaining to current file storage infrastructure in a simple and effective manner. This white paper introduces the Acopia intelligent file virtualization solution, which is now a part of F5 Networks. It also discusses the key applications and benefits of this innovative technology.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks]]>				
					</author>
					<pubDate>
						Thu, 01 Nov 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HelpConnection.NET - .NET Help Desk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91493?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=91493&amp;c=CORE</link>
					<description>
						<![CDATA[ The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Tue, 16 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent -  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89796?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=89796&amp;c=CORE</link>
					<description>
						<![CDATA[ The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89897?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=89897&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how AberdeenGroup&apos;s research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Intelligent Agents white paper/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[RealDialog - Knowledge Management, Web Self-Service and Search Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84215?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=84215&amp;c=CORE</link>
					<description>
						<![CDATA[ RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point.  It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Mon, 30 Oct 2006 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/78307?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=78307&amp;c=CORE</link>
					<description>
						<![CDATA[ The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Oct 2005 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Astea Alliance Application Extensions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77214?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=77214&amp;c=CORE</link>
					<description>
						<![CDATA[ Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely &amp; accurate data about customer account or service orders; &amp; Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization &amp; customer retention.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Wed, 07 Sep 2005 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[ePowerCenter - Customer Relationship Management and Interaction Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72594?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=72594&amp;c=CORE</link>
					<description>
						<![CDATA[ ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers.  It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Fri, 04 Feb 2005 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Workforce Management: Optimizing Performance for Superior Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/70906?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Intelligent Agents white paper&amp;n=70906&amp;c=CORE</link>
					<description>
						<![CDATA[ Of the myriad pressures faced by call center managers in today&apos;s customer-centric business environments, staffing remains the most challenging. It&apos;s no wonder that up to 75% of call center costs revolve around personnel. These challenges are forcing contact center managers to seriously consider the way they manage their workforces.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Mon, 01 Mar 2004 00:00:00 EST				
					</pubDate>
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