Intelligent Agents white paper - KnowledgeStorm

On Demand Webcast: Improving Service Delivery with Intelligent Document Capture

EMC Corporation — Mon, 23 Nov 2009 00:00:00 EST

This EMC webcast series will show how you can deliver these benefits by digitizing, securing, and automating operational processes to create a Connected Government. Download this webcast series to discover technologies that can transform your agency's operations.

Virtualization with Xiotech ' s Intelligent Storage Element (ISE) - Animated Demo

Xiotech Corporation — Mon, 23 Nov 2009 00:00:00 EST

There are three primary issues that must be addressed to create a reliable storage environment. View this video to find out how Xiotech's Intelligent Storage Element (ISE) addresses these issues.

The New Foundation of Storage: Intelligent Storage Element Technology

Xiotech Corporation — Thu, 19 Nov 2009 00:00:00 EST

Xiotech offers a fresh approach to data storage—disk drives, drive enclosures, and controllers with its Intelligent Storage Element technology: A storage foundation that sets new standards for reliability, performance, scalability, and value.

Hitachi IT Operations Analyzer Software

Hitachi Data Systems — Thu, 12 Nov 2009 00:00:00 EST

Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.

How to " MAP " Your Infrastructure for Windows 7 and Server 2008

Global Knowledge — Thu, 05 Nov 2009 00:00:00 EST

The Microsoft Assessment and Planning (MAP) Toolkit is a powerful inventory, assessment, and reporting tool that can securely inventory small or large IT environments without requiring the installation of any agent software. This paper explains how to utilize it to "map" your infrastructure for Windows 7 and Server 2008.

Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management

Nimsoft, Inc. — Wed, 04 Nov 2009 00:00:00 EST

For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.

Security Event Monitoring for IBM System i/i-series/AS400 Systems

SecureWorks — Mon, 02 Nov 2009 00:00:00 EST

The purpose of this whitepaper is to describe best practices for securing IBM System i/i-Series/AS400 systems and detail the AS400 monitoring service provided by SecureWorks.

The 10 Worst Practices for Technical Support and How to Overcome Them

NTR Global — Thu, 29 Oct 2009 00:00:00 EDT

This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

NTR Global — Thu, 29 Oct 2009 00:00:00 EDT

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

Adaptec Intelligent Power Management: Reducing IT Costs and Storage Power Consumption by Up ...

Adaptec, Inc. — Tue, 27 Oct 2009 00:00:00 EDT

The challenge of saving power while maintaining server performance has become a primary concern within the IT environment. But, the latest generation of Adaptec RAID controllers provides Intelligent Power Management software and supports a variety of techniques that, together, enable significant savings without compromising performance.

Optimize your VMware protection strategy Leveraging Quantum Technology in a VMware Environment

Quantum Corporation — Thu, 08 Oct 2009 00:00:00 EDT

Organizations are often challenged by the need for a “mixed” data protection strategy that includes VCB or esXpress, agent-based backups of VMs, and backups of non-VMware systems. Quantum provides a broad portfolio of highly scalable disk and tape solutions designed to meet the data protection needs of any VMware environment.

Intel® Xeon® Processor 5500 Series - An Intelligent Approach to IT Challenges

Insight & Intel — Tue, 06 Oct 2009 00:00:00 EDT

The Intel® Xeon® processor 5500 series provides a foundation for IT management to refresh existing or design new data centers to achieve greater performance while using less energy and space, and dramatically reducing operating costs.

Top 6 Reasons to Choose IBM for Collaboration

IBM — Mon, 05 Oct 2009 00:00:00 EDT

IBM has been leading the charge for smarter collaboration solutions for the past 20 years. Learn about the expereince and expertise IBM can bring to your busniess.

Unified communications and collaboration in action

IBM — Mon, 05 Oct 2009 00:00:00 EDT

Find out how your employees, customers and business parters can share ideas and information better with a unified approach to business communications.

EVault Software rids East Coast law firm of tape “evils”

i365, A Seagate Company — Fri, 02 Oct 2009 00:00:00 EDT

Soon after installing EVault Software, Womble Carlyle, a top-100 law firm, realized significant reliability improvement both in its nightly backup jobs and its file and folder restores. EVault Software Agents, which are installed on the servers requiring backup, “wake up” at administrator-set times.

Storage Tiering: Achieve Efficiency by Implementing Storage Tiers

BlueArc Corp. — Wed, 23 Sep 2009 00:00:00 EDT

In the age of tighter budgets and continuing data growth, storage administrators are facing an ever increasing challenge of aligning storage resources with the demands of business applications. Read this IDC paper for information on how to implement effective storage efficiency practices.

Communications Skills for Remote Support

LogMeIn, Inc. — Wed, 16 Sep 2009 00:00:00 EDT

A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.

Microsoft Office SharePoint Server 2007

Microsoft — Tue, 15 Sep 2009 00:00:00 EDT

Microsoft® Office SharePoint® Server 2007 is an integrated suite of server capabilities that can help improve organizational effectiveness by providing comprehensive content management and enterprise search, accelerating shared business processes, and facilitating information sharing across boundaries for better business insight.

Rational Agile Development Solutions eKit

IBM — Fri, 11 Sep 2009 00:00:00 EDT

Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer's needs.

Leaner and Greener Because of Intel & reg; Core & trade;2 Processors with vPro & trade; ...

Intel Technology Provider — Tue, 08 Sep 2009 00:00:00 EDT

Recently, the University of Plymouth, located in the U.K., completed a refresh of their 4,800 desktop PCs, upgrading the systems to PCs with Intel® Core™2 processors with vPro™ technology in order to offer students the latest in IT services. The following paper provides an ROI analysis of this PC deployment.

Optimizing Open Source Citrix Xen* Code Base for Intelligent Performance (Video)

Intel Corporation — Thu, 03 Sep 2009 00:00:00 EDT

As the number one contributor to the Open Source Citrix Xen* code base, Intel collaborated with Citrix to optimize their software to take full advantage of the intelligent performance, virtualization, and energy efficiency built into Intel® Xeon® processor 5500 series.

Integrating Data in the Information System, an Open Source Approach

Talend — Tue, 28 Jul 2009 00:00:00 EDT

This White Paper describes a number of real-life applications and databases interoperability scenarios and explains how an Open Source approach helps in solving interoperability challenges. Read this paper to learn more about successfully connecting new technology deployments with existing infrastructure.

Making Interactions More Intelligent Across All Channels in the Retail Finance Industry

Infor CRM — Wed, 22 Jul 2009 00:00:00 EDT

In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.

Designing Artificial Intelligence for Games - Part 3

Intel — Tue, 21 Jul 2009 00:00:00 EDT

In this 3rd part of the Designing Artificial Intelligence for Games series, you'll learn how to give your agents higher orders of intelligence. The agents can already deal with the immediate situation they find themselves in; now you are working toward artificial intelligence (AI) that deals with broader goals and the bigger picture.

Going Independent-- A Technology Survival Guide: How to Evaluate and Select the Right ...

Advent Software, Inc — Wed, 01 Jul 2009 00:00:00 EDT

This guide is intended to help advisors who are considering going independent or who have already struck out on their own to better understand and navigate their technology options.

The Operational Responsiveness of Business - a new white paper from Progress Software

Progress Software — Thu, 18 Jun 2009 00:00:00 EDT

Operational responsiveness is the ability of business processes and systems to respond to changing conditions and customer interactions as they occur, enabling business leaders to capitalize on opportunities, drive greater efficiencies, and reduce risk. Read this white paper to learn more.

CRM and Social Networking: Engaging the Social Customer

Microsoft — Tue, 09 Jun 2009 00:00:00 EDT

As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.

IT Modernization: An Exercise In Alignment

Hewlett Packard Company and Intel — Mon, 01 Jun 2009 00:00:00 EDT

A survey conducted in February 2009 by the Economist Intelligence Unit, sponsored by Oracle and HP, shows in most companies the business functions and the IT function understand the benefits of modernization. But that does not mean that most companies know how to do it right. Read this white paper for practical advice on achieving modernization.

SharePoint: Practical IT Strategies for Enterprise Collaboration

Mimosa Systems UK — Fri, 15 May 2009 00:00:00 EDT

Read this e-zine for practical advice on quantifying the success of a SharePoint governance policy, how to monitor your SharePoint Environment, and integrating document management systems into MOSS 2007.

The Solaris Operating System – Optimized for the Intel® Xeon® Processor 5500 Series

Sun Microsystems, Inc. and Intel Corporation — Mon, 30 Mar 2009 00:00:00 EDT

This document is intended as a quick reference guide for developers and system administrators that want to optimize the Solaris™ OS on the Intel® Xeon® processor 5500 series platform.

Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models

SPSS Inc. Worldwide Headquarters — Thu, 05 Mar 2009 00:00:00 EST

Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance.

Integrating SAP Data in the Information System Using Open Source Data Integration

Talend — Tue, 10 Feb 2009 00:00:00 EST

This Technical Note discusses Talend's data integration capabilities for SAP and covers Talend's SAP connectors, as well as additional SAP-dedicated tools.

How it is Used: Enterprise Open Source Data Integration

Talend — Tue, 10 Feb 2009 00:00:00 EST

The results of the survey clearly show that open source data integration solutions are mature enough for mission-critical enterprise use in every arena.

Practical Recommendations for Data Migration - A White Paper by Bloor Research

Talend — Tue, 10 Feb 2009 00:00:00 EST

Data migration can be defined as transferring of data between storage types, formats or computer systems, it is required when organizations or individuals change computer systems or upgrade to new systems.

The Role of Open Source Data Integration - An Analyst White Paper, by Mark Madsen

Talend — Wed, 28 Jan 2009 00:00:00 EST

This report by Mark Madsen will explain what data integration is, and especially the difference between Operational Data Integration and Analytic Data Integration. It highlights the benefits of open source for data integration, and provides a series of recommendations to make the integration job easier, repeatable and more productive.

Best Practices in the Call Center: A Customer Touch & #45;Point Methodology

Oracle Corporation — Mon, 26 Jan 2009 00:00:00 EST

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management ...

Advent Software, Inc — Mon, 05 Jan 2009 00:00:00 EST

This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them.

Securing Loyalty: Insurance Carrier Strategies for Optimizing Agent Retention and Productivity

CSSI — Mon, 15 Dec 2008 00:00:00 EST

Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways.

Intelligent Tiered Storage: Focus on Hitachi Data Systems

Hitachi Data Systems — Thu, 23 Oct 2008 00:00:00 EDT

Implementing different tiers of storage is very common. But mplementing an Intelligent Tiered Storage environment is still the exception than the rule. Hitachi Data Systems provides best-in-class Intelligent Tiered Storage through its storage management software, storage virtualization solutions, digital archiving, NAS, and VTL offerings.

ESG White Paper: Intelligent Tiered Storage: BlueArc ' s Implementation

BlueArc Corp. — Wed, 01 Oct 2008 00:00:00 EDT

This ESG White Paper discusses the importance of tiered storage, examines BlueArc's approach to intelligent tiering, and shows how it creates operational value for users' data storage infrastructures.

Principles of Agile Architecture

Rally Software Development Corp. — Thu, 14 Aug 2008 00:00:00 EDT

The benefits of Agile methods are becoming more obvious and compelling. While the most popular practices were developed and proven in small team environments, the interest and need for using Agile in the enterprise is growing rapidly...

SEC Exam Survival Guide: Prepare in 12 Steps

Advent Software, Inc — Fri, 01 Aug 2008 00:00:00 EDT

This Securities and Exchange Commission Exam Survival Guide provides you with the actions you can take to prepare for an SEC exam so that when the call comes, there is minimal stress and disruption to your firm.

VUE Software: Enterprise Incentive Management

CSSI — Fri, 16 May 2008 00:00:00 EDT

VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.

VUE Software: Insurance Commission & Incentive Compensation Management

CSSI — Fri, 16 May 2008 00:00:00 EDT

VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.

Assess Your Computer ' s Risks with Sophos

Sophos Inc. — Fri, 29 Feb 2008 00:00:00 EST

The Endpoint Assessment Test is a free tool that scans a computer and assesses whether it is a security risk to your organization. Download it and discover the risks that your company's endpoints are hiding.

Still Struggling to Reduce Call Center Costs without Losing Customers & #63;

SAP America Inc — Fri, 01 Feb 2008 00:00:00 EST

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

Intelligent Metrics Ensures Success

IFS — Sun, 01 Jul 2007 00:00:00 EDT

Read how GED Integrated Solutions went through the process of identifying and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track and leverage business metrics to improve operational performance.

The Buyside and the Three Phase Evolution of Electronic Trading

Advent Software, Inc — Tue, 26 Dec 2006 00:00:00 EST

The objective of this paper is to present the buyside with a framework in which to understand the changes in the U.S. trading market, to offer a vision for the trading platforms that will support this new world and to explain why the future belongs to independent broker-neutral systems supplied by software firms rather than sellside brokers.

Podcast - Improve Results with an Intelligent Content Strategy

KnowledgeStorm, Inc — Tue, 07 Mar 2006 00:00:00 EST

The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. This podcast describes how marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.

How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy

KnowledgeStorm, Inc — Sat, 01 Oct 2005 00:00:00 EDT

The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.