<?xml version="1.0" encoding="UTF-8" ?>
			<rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"
						xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
			<channel>
			<title>
	Interactive Voice Response Call Center Software  - KnowledgeStorm
			</title>
			<link>http://www.knowledgestorm.com</link>
			<description>
	KnowledgeStorm
			</description>
			<language>
	en-us			
			</language>
			<copyright>
	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
			</copyright>
	<generator><![CDATA[KnowledgeStorm proprietary,
serverName = 'rsssearch.knowledgestorm.com'
hostName = (appatl1)
classLoader.hashCode = (157925058)
]]></generator>		
			<lastBuildDate>
	Wed, 25 Nov 2009 00:00:00 EST				
			</lastBuildDate>
			<ttl>
	60				
			</ttl>
	
			<item>					
					<title>
					<![CDATA[Business IP Telephony Cost Savings are Driving Unified Communications Beyond the Office Walls]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140981?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5140981&amp;c=CORE</link>
					<description>
						<![CDATA[ Mobile unified communications can take many forms, but it is essentially defined by the ability to deliver all the communication options of the office desk to workers outside the office. This pocket E-Guide details how to alleviate cost pain points of communications by implementing various aspects of mobile and unified communications.]]>				
					</description>
					<author>
						<![CDATA[Sprint]]>				
					</author>
					<pubDate>
						Fri, 13 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139410?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5139410&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Hitachi Consulting Sees Its Way to Application Control with Blue Coat]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140293?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5140293&amp;c=CORE</link>
					<description>
						<![CDATA[ With two data centers serving 24 offices in the U.S., Europe and India, Hitachi Consulting required a solution that could provide visibility into the applications running on the network while selectively accelerating business critical ones. Read on to learn about the solution they found.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Google Web Toolkit: An Introduction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135782?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5135782&amp;c=CORE</link>
					<description>
						<![CDATA[ In the early days of Java, application development with the Abstract
Window Toolkit (AWT) was relatively simple.]]>				
					</description>
					<author>
						<![CDATA[TheServerSide.com]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Which UPS is Right for the Job? &lt; br &gt; Considerations in Choosing Standby, Line &amp; #45; ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139726?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5139726&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes how various UPS topologies work and looks at the impact of operating mode on five key factors of UPS performance]]>				
					</description>
					<author>
						<![CDATA[Eaton Corporation]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[MS SQL Server 2008]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139524?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5139524&amp;c=CORE</link>
					<description>
						<![CDATA[ Solid state drives (SSD) are going to play everywhere in the enterprise—at the storage array level, at the server level and in users’ notebook computers. This webcast discusses the issues involved in integrating SSDs at these three junctions in enterprise storage environments.]]>				
					</description>
					<author>
						<![CDATA[Fusion-IO]]>				
					</author>
					<pubDate>
						Thu, 24 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[PODCAST: MS SQL Server 2008]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139531?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5139531&amp;c=CORE</link>
					<description>
						<![CDATA[ Solid state drives (SSD) are going to play everywhere in the enterprise—at the storage array level, at the server level and in users’ notebook computers. This podcast discusses the issues involved in integrating SSDs at these three junctions in enterprise storage environments.]]>				
					</description>
					<author>
						<![CDATA[Fusion-IO]]>				
					</author>
					<pubDate>
						Thu, 24 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices: Protect Your Online Revenue Through Web Performance Testing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138803?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5138803&amp;c=CORE</link>
					<description>
						<![CDATA[ Tune in to this webcast to hear from an industry expert as she discusses drivers and best practices for effective web performance testing and quality life-cycle management for today&apos;s rich and complex applications.]]>				
					</description>
					<author>
						<![CDATA[Gomez]]>				
					</author>
					<pubDate>
						Thu, 24 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5139509&amp;c=CORE</link>
					<description>
						<![CDATA[ Is securing the Call Center possible without impacting the
customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Realize effective distributed development via a virtual software factory]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139094?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5139094&amp;c=CORE</link>
					<description>
						<![CDATA[ This one minute flash video and accompanying interactive pdf will introduce you to the concept of a virtual software factory.  Check out the interactive pdf for information and links to the solutions behind the factory, including links to some of our newest ROI calculators.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139077?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5139077&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Server Virtualization Solution Using VMware at Lakeview Medical Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138924?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5138924&amp;c=CORE</link>
					<description>
						<![CDATA[ Lakeview Medical Center needed to optimize their IT environment to combat data center infrastructure challenges. CDW helped them put VMware to work consolidating their servers and providing a more efficient environment. Read this quick case study to learn how they reduced backup times, improved response times, and reduced cost of ownership.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Reduce Eclipse BIRT Development Effort for Data Visualizations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138970?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5138970&amp;c=CORE</link>
					<description>
						<![CDATA[ Actuate BIRT Interactive Viewer is a web-based tool for the interactive analysis and modification of reports. Download this white paper to learn how with Actuate BIRT Interactive Viewer end users can change formatting, hide, add or move data, create charts, sort data and apply functions to data.]]>				
					</description>
					<author>
						<![CDATA[Actuate]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Server Virtualization Solution for Wipfli CPA and Consultants]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138948?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5138948&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to learn how CDW helped Wipfli CPA and Consultants optimize their IT environment to overcome power, cooling, and space challenges, while simultaneously improving IT response times.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Disaster Got You Down?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138856?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5138856&amp;c=CORE</link>
					<description>
						<![CDATA[ While trying to predict an outage is impossible, being prepared for one is not. Having the right tools in place to respond to a &quot;disaster&quot; is essential to sustaining a successful organization. A business-continuity / disaster-recovery plan can help you cut costs by avoiding downtime, lost revenue and dissatisfied customers.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Intel Virtualization Technology for Servers – A Closer Look Inside]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138780?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5138780&amp;c=CORE</link>
					<description>
						<![CDATA[ Intel® Virtualization Technology (Intel® VT) provides comprehensive hardware assists that boost virtualization software performance, improve application response times and provide greater reliability, security and flexibility.  Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Convergence That Makes Sense - Bringing Together Voice and Data Networks]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139006?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5139006&amp;c=CORE</link>
					<description>
						<![CDATA[ Converged voice and data networks are becoming a major part of every IT strategy. There are significant advantages in bringing together voice, video, e-mail, instant messaging, business data, and office applications in a single, integrated network. Convergence is not just about cost savings anymore.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Converging Voice and IT Networks to Mobilize the Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139007?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5139007&amp;c=CORE</link>
					<description>
						<![CDATA[ Because employees on the move require consistent access to people and data, enterprises have invested heavily in communications.  HP and Ericsson have combined their strengths to provide an innovative, standards-based framework to unify and consolidate all the elements of an enterprise communications infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Networking and Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138818?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5138818&amp;c=CORE</link>
					<description>
						<![CDATA[ In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Case Study: Unified Communications and Indiana University Medical Group]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138844?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5138844&amp;c=CORE</link>
					<description>
						<![CDATA[ When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution.  This case study gives details on the benefits they gained.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast: Key Considerations for Migration to Voice-Over-IP (VoIP)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138241?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5138241&amp;c=CORE</link>
					<description>
						<![CDATA[ In this technical podcast you&apos;ll learn key things to consider as part of a business migration to voice-over-IP - designing your data network for QOS, traffic analysis and capacity planning, four possible architecture models, security requirements, and VoIP design components.]]>				
					</description>
					<author>
						<![CDATA[Interactive Intelligence, Inc.]]>				
					</author>
					<pubDate>
						Wed, 19 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Key Considerations for Migration to Voice-Over-IP (VoIP)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138238?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5138238&amp;c=CORE</link>
					<description>
						<![CDATA[ In this technical webinar you&apos;ll learn key things to consider as part of a business migration to voice-over-IP – designing your data network for QOS, traffic analysis and capacity planning, four possible architecture models, security requirements, and VoIP design components.]]>				
					</description>
					<author>
						<![CDATA[Interactive Intelligence, Inc.]]>				
					</author>
					<pubDate>
						Wed, 19 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Communication Tools for Tough Times]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138163?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5138163&amp;c=CORE</link>
					<description>
						<![CDATA[ Small businesses in particular have to do more with less, without compromising the ability to deliver quality products and services to their customers. Unified communications and Web 2.0 collaboration tools can help your employees be more productive right from their desktops, simply, easily, and cost-effectively.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 14 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Your Returns Using Event-Based Marketing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137509?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5137509&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Together with Microsoft: the unified communications and collaboration solution of  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137447?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5137447&amp;c=CORE</link>
					<description>
						<![CDATA[ With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[Orange Business Services]]>				
					</author>
					<pubDate>
						Mon, 20 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Getting Real Time: Deliver Voice, Video and Thin Client Effectively]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137167?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5137167&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast discusses real-time applications and successful strategies in voice delivery, video conferencing, and thin client delivery.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Thu, 09 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Designing Compelling Business Intelligence Business Cases for an SAP &amp; #174; Software  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136768?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5136768&amp;c=CORE</link>
					<description>
						<![CDATA[ A recent worldwide survey listed business intelligence (BI) as CIOs&amp;#39; number one priority for 2008, the third consecutive year BI topped the list. From a business user perspective, this translates into more interactive and pervasive BI, both creating a richer user experience and reaching every place where work is done.]]>				
					</description>
					<author>
						<![CDATA[SAP BusinessObjects]]>				
					</author>
					<pubDate>
						Fri, 19 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[What is Virtualization?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136128?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5136128&amp;c=CORE</link>
					<description>
						<![CDATA[ In the traditional IT approach, every new software application required a new server. This added costs to every project and deployment took days to weeks. This also drove server sprawl. Watch this demo for an animated explanation of how virtualization addresses common data center challenges.]]>				
					</description>
					<author>
						<![CDATA[Dell and VMware]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Voice over Internet Protocol (VoIP) Phone Hardening-- Part I]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135470?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5135470&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Communications Transformation: Transportation, Energy, and the Public Sector]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134510?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5134510&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will provide insight into: a- the communications requirements of three specific industry segments (transportation, energy and the public sector), b- best practices to deliver the services and manage the projects efficiently, and c- innovative solutions and strategies deployed by these industry segments.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Thu, 26 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Green IT: Beyond the Data Center &amp; #45; &amp; #45; How IT Can Contribute to the Environmental  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97197?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=97197&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper looks at the ecological impact of a business&amp;#39;s entire IT infrastructure and provides the CIO with a holistic prospective to a business&amp;#39;s carbon footprint.]]>				
					</description>
					<author>
						<![CDATA[Accenture]]>				
					</author>
					<pubDate>
						Wed, 18 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Unified Messaging and Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133222?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5133222&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains various ways unified communications solutions have proven their ability to help organizations solve various problems like&amp;#44; enabling them to transform their business&amp;#44; streamline business processes and reduce costs.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Understanding the Basic Configuration of the Adaptive Security Appliance (ASA)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133220?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5133220&amp;c=CORE</link>
					<description>
						<![CDATA[ The Adaptive Security Appliance is the latest firewall appliance in the Cisco security arsenal and provides a number of services to protect your &amp;#34;trusted&amp;#34; network users from &amp;#34;untrusted&amp;#34; users.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5132112&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Benefits of Unified Messaging in Exchange Server 2007]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102238?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=102238&amp;c=CORE</link>
					<description>
						<![CDATA[ Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco Unified Communications: Unifying Communications Infrastructure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102275?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=102275&amp;c=CORE</link>
					<description>
						<![CDATA[ Cisco&amp;#39;s unified communications vision combines individual systems with different communications capabilities into a cohesive&amp;#44; powerful communications ecosystem that allows a business to revolutionize itself overnight.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Voice Architectures and Deployment Models]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102279?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=102279&amp;c=CORE</link>
					<description>
						<![CDATA[ Telephony design requires a solid understanding of the drivers for Voice over IP&amp;#44; corporate policies for infrastructure design&amp;#44; and telephone components.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Key to Optimizing VoIP Deployments]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135066?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5135066&amp;c=CORE</link>
					<description>
						<![CDATA[ To optimize VoIP deployments, Blue Coat is driving a new generation of solutions designed to accelerate converged IP voice and data networks. With Blue Coat&apos;s Application Delivery Network (ADN), IT can deploy comprehensive application visibility, security and acceleration technologies to deliver the highest quality VoIP transactions possible.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Tue, 02 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Delivering Quality Leads, Not Just Quantity: The Interactive Value of Webinars]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138334?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5138334&amp;c=CORE</link>
					<description>
						<![CDATA[ Using interactive media such as Webinars can help marketers effectively balance quality with quantity when it comes to lead generation. Download the white paper to learn more.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Greening the Data Center with IBM Tivoli Software: An Integrated Approach to Managing  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140957?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5140957&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes the importance of managing energy consumption in data centers and provides an overview of the problems and issues associated with &quot;greening&quot; today&apos;s data centers.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Mon, 11 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Storage Efficiency: The Key to Green Storage Operation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98894?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=98894&amp;c=CORE</link>
					<description>
						<![CDATA[ While energy consumption of overall data center operations and server-related equipment is generally understood, the story is quite different when it comes to storage systems. This paper offers practical advice on how to measure storage system efficiency and compares the efficiency numbers of several common storage solutions.]]>				
					</description>
					<author>
						<![CDATA[Xiotech Corporation]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[North Shore Medical Center Provides Better Support with AMD Processor &amp; #45;based Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139200?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5139200&amp;c=CORE</link>
					<description>
						<![CDATA[ Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Oracle Grid Computing Achieved: Service-oriented HP Adaptive Infrastructure offerings for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137862?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Interactive Voice Response Call Center Software&amp;n=5137862&amp;c=CORE</link>
					<description>
						<![CDATA[ Oracle&apos;s vision of the next-generation data center is the Oracle Grid Computing architecture, which provides the software building blocks for creating a service-oriented, shared-resource environment. Read this paper to discover more of what Oracle has to offer.]]>				
					</description>
					<author>
						<![CDATA[Hewlett Packard Company and Intel]]>				
					</author>
					<pubDate>
						Wed, 07 Nov 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Interactive%20Voice%20Response%20Call%20Center%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
					
			</channel>
		</rss>
	