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	Internal Customer Service  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Business-Ready Security: Identity and Access Management Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141224?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5141224&amp;c=CORE</link>
					<description>
						<![CDATA[ The Identity and Access Management (IAM) solution is part of Microsoft&apos;s Business Ready Security approach. The Identity and Access Management solution enables more secure, identity-based access to applications both on-premises and in-the-cloud from virtually any location or device. Read this data sheet to learn more!]]>				
					</description>
					<author>
						<![CDATA[Microsoft Corporation India Pvt Ltd]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[State of Green in the Data Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140958?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5140958&amp;c=CORE</link>
					<description>
						<![CDATA[ This session describes the emerging and continually maturing state of green energy management world wide from not only a data center view but a view across the enterprise.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 12 Nov 2009 00:00:00 EST				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[A Guide To Cloud Computing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140850?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5140850&amp;c=CORE</link>
					<description>
						<![CDATA[ While there has been much hype around cloud computing, it is critical for executive staff of competitive enterprises to understand and begin planning for internal cloud services.  IT executives must own and drive enterprise-wide cloud computing strategies.]]>				
					</description>
					<author>
						<![CDATA[GlassHouse Technologies (UK) Ltd.]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Deploying Oracle &amp; reg; Business Intelligence Enterprise Edition on Sun Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141022?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5141022&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes an enterprise deployment architecture for Oracle&amp;trade; Business Intelligence Enterprise Edition using Sun servers running the Solaris&amp;trade; Operating System and Sun&amp;trade; Storage 7000 Unified Storage systems.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Monitor Cloud Platforms, SaaS Applications, and Internal Business Applications from the  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140723?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5140723&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast will explain how you can gain visibility into the performance and availability of your critical business applications, no matter where they are running. By monitoring all computing resources, you will be able to make better decisions as your enterprise transitions to a combination of internal and external environments.]]>				
					</description>
					<author>
						<![CDATA[Nimsoft, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Nov 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Managing the Amazon Elastic Compute Cloud with CA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141186?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5141186&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Virtualization, Cloud Computing and the IT Service Catalog]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140498?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5140498&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, learn about an IT service catalog that will help you achieve virtualization benefits like cost savings and IT agility. Discover a new operating model that enables effective virtualization and cloud computing management. Learn how IT can become more cloud-like and explore how to pave the way for an internal cloud.]]>				
					</description>
					<author>
						<![CDATA[newScale, Inc.]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Presentation Transcript: Business Case for Data Protection Survey &amp; Results]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140464?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5140464&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation transcript presents the results of a survey conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company. The survey determines what senior executives think about the value proposition of corporate data protection efforts. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[Ounce Labs, an IBM Company]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140210?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5140210&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Driving Costs Out and Efficiency In with Enterprise Barcode and Radio-Frequency  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140115?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5140115&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper you will learn how TAKE Supply Chain has developed a scalable, rules-based barcode label and RFID print management platform that allows business users — not IT programmers — to effectively administer tagging output and compliance programs, which can increase efficiency while decreasing costs with RFID label management.]]>				
					</description>
					<author>
						<![CDATA[TAKE Supply Chain]]>				
					</author>
					<pubDate>
						Wed, 14 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Black Duck Software Customer Success Story]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139925?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5139925&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to see how Intel reduced software rework and mitigated business risk by using Black Duck&amp;#153; Protex to validate that open source, 3rd party and internal software usage strictly adhered to Intel&apos;s software licensing policies.]]>				
					</description>
					<author>
						<![CDATA[Black Duck Software]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Managing the IT Infrastructure: Ensure Security and Improve Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139836?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5139836&amp;c=CORE</link>
					<description>
						<![CDATA[ Tune into this webcast to discover why Tripwire should be your go-to solution for managing the configurations of your physical and virtual IT infrastructures.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[New Ponemon Study Reveals Disconnects in Building the Business Case for Data Protection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139261?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5139261&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, newly released research reveals that C-level executives lack confidence in their organization&apos;s ability to safeguard sensitive data. This survey, conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company, determines what senior executives think about the value proposition of corporate data protection efforts.]]>				
					</description>
					<author>
						<![CDATA[Ounce Labs, an IBM Company]]>				
					</author>
					<pubDate>
						Thu, 24 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Case Study: Blount Overcomes Operational Efficiency Challenges]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139277?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5139277&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study you will learn how Catalyst&apos;s expertise in SAP and process improvement was integral in helping Blount decrease order fulfillment time, increase pick process visibility, remove pack station bottleneck, eliminate pack station disorder, reduce packing and shipping errors, increase inventory accuracy and more.]]>				
					</description>
					<author>
						<![CDATA[CDC Global Services &amp;#45; Catalyst]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Alliance All-Ways Secure with PGP &amp; #174; Encryption Solution Brief]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139300?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5139300&amp;c=CORE</link>
					<description>
						<![CDATA[ IBM System i customers need to meet regulatory requirements to secure the transfer of data over the Internet and on internal networks. Alliance All-Ways Secure provides strong PGP Command Line 9 encryption, secure FTP, and Secure Shell (SSH) sFTP transfer support to meet these regulations.]]>				
					</description>
					<author>
						<![CDATA[Patrick Townsend Security Solutions]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Critical Technologies for Compliance and Risk Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139234?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5139234&amp;c=CORE</link>
					<description>
						<![CDATA[ Smart decision-makers are seeking technology investments -- such as Master Data Management -- to help establish good governance models that will help with regulatory compliance and lower their operational risk.]]>				
					</description>
					<author>
						<![CDATA[Siperian, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP &amp; reg;  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139196?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5139196&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.]]>				
					</description>
					<author>
						<![CDATA[CDC Global Services &amp;#45; Catalyst]]>				
					</author>
					<pubDate>
						Tue, 15 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Improve Customer Relationships Using the 2007 Office System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138986?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5138986&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Open Source at Intel: Building with the Ecosystem]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138698?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5138698&amp;c=CORE</link>
					<description>
						<![CDATA[ This brochure details how Intel works with Open Source software developers who can adopt, change and redistribute the underlying code, helping drive rapid technological innovation.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Case Study: Unified Communications and Indiana University Medical Group]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138844?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5138844&amp;c=CORE</link>
					<description>
						<![CDATA[ When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution.  This case study gives details on the benefits they gained.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Value Proposition for IBM DB2 9.7 -- Cost Savings Potential Compared to Oracle 11g;  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140219?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5140219&amp;c=CORE</link>
					<description>
						<![CDATA[ Informational applications have become one of the most critical areas of IT activity.  How will these challenges be met?  This report examines an option -– use of IBM DB2 9.7 as an alternative to Oracle 11g -– that represents a major new opportunity for organizations to meet escalating demand while reducing IT costs.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 20 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow &apos; s Challenges]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138219?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5138219&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, the top information services leaders share their expertise on how to most efficiently build your IT staff. Read this paper to learn the essential qualities and must-haves for your company&apos;s IT Staff.]]>				
					</description>
					<author>
						<![CDATA[SkillSoft Corporation]]>				
					</author>
					<pubDate>
						Tue, 18 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Infor CRM for Travel &amp; Leisure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137659?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5137659&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprising companies in travel and leisure are using Infor CRM for Travel and Leisure to create a continuous customer dialogue and deliver the highest impact offers at the moment of interaction across business units and channels.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Performance Under Pressure: The State of Enterprise Web Application Quality and Availability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139327?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5139327&amp;c=CORE</link>
					<description>
						<![CDATA[ Take a look at this important survey, which sought managers’ and professionals’ perspectives, both as external customers of e-business sites, as well as caretakers of their own online operations.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Desk Consolidation Cuts Costs and Increases Service Quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136662?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5136662&amp;c=CORE</link>
					<description>
						<![CDATA[ The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ROI for the Online Channel: The Business Drivers for Your Investments in WCM Technology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137430?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5137430&amp;c=CORE</link>
					<description>
						<![CDATA[ This document provides you with the knowledge you need to make the connections between the SDL Tridion Web Content Management solution and its effects on your business.]]>				
					</description>
					<author>
						<![CDATA[SDL Tridion]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Coca-Cola Enterprises Selects Microsoft SharePoint Online to Advance Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140916?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5140916&amp;c=CORE</link>
					<description>
						<![CDATA[ Increasing competition motivated Coca-Cola company executives to launch a new strategic direction, mandating a platform to communicate and engage with all employees. It implemented a Microsoft-based hosted worldwide intranet with messaging and collaboration tools, which are accessible to all employees from any device.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IMS Common Services Layer &amp; #45; An Introduction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135084?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5135084&amp;c=CORE</link>
					<description>
						<![CDATA[ No recent IMS enhancement has more potential to improve internal processing than does the Common Services Layer (CSL). The CSL provides many benefits.
This document describes the basics of CSL usage and how to get started with the CSL.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Rethinking Business Continuance in the Enterprise: Driving Data Availability Up and Costs Down]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138044?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5138044&amp;c=CORE</link>
					<description>
						<![CDATA[ The failure of business-critical applications could be catastrophic to a company.  Read this white paper for expert knowledge on business continuity - specifically - making your data more available while driving your costs down.]]>				
					</description>
					<author>
						<![CDATA[HP, Intel, &amp; VMware]]>				
					</author>
					<pubDate>
						Thu, 16 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Communications Transformation: Transportation, Energy, and the Public Sector]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134510?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5134510&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will provide insight into: a- the communications requirements of three specific industry segments (transportation, energy and the public sector), b- best practices to deliver the services and manage the projects efficiently, and c- innovative solutions and strategies deployed by these industry segments.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Thu, 26 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Integrating IP Address Management for Real-time Data and Services Delivery with Central  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133750?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5133750&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.]]>				
					</description>
					<author>
						<![CDATA[Infoblox]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Helping Ensure Data Protection: How You Can Gain Business Advantage by Protecting Against  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133642?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5133642&amp;c=CORE</link>
					<description>
						<![CDATA[ Affordable data infrastructure solutions based on open standards that are inherently secure are now available to midsize organizations. Not only are they quick and easy to deploy, use and maintain, they are designed to meet the constraints of limited IT resources and budgets in the face of the current economic downturn.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 25 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Integrating SAP Data in the Information System Using Open Source Data Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133233?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5133233&amp;c=CORE</link>
					<description>
						<![CDATA[ This Technical Note discusses Talend&amp;#39;s data integration capabilities for SAP and covers Talend&amp;#39;s SAP connectors&amp;#44; as well as additional SAP&amp;#45;dedicated tools.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Warehouse Management Today: Balancing Financial Pressures and Growing Demands]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132076?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5132076&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains why a warehouse management system (WMS) is one of the key technologies required to create a successful adaptive supply chain network. This system enables the extended warehouse to sense and respond to a variety of business requirements and meet complex and changing customer needs.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How Do You Evaluate Which On-Demand CRM Solution is Right for You?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136506?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5136506&amp;c=CORE</link>
					<description>
						<![CDATA[ The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 08 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Friendly Face of IT: User &amp; #45;friendly IT Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131454?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5131454&amp;c=CORE</link>
					<description>
						<![CDATA[ This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Tue, 06 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Path toward Pervasive Business Intelligence at Ferrari North America]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102007?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=102007&amp;c=CORE</link>
					<description>
						<![CDATA[ Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision&amp;#45;making processes.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Tue, 02 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enable Your Workforce with True Anytime, Anywhere Connectivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140968?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5140968&amp;c=CORE</link>
					<description>
						<![CDATA[ In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you&apos;ll hear what IT and telecom/network decision-makers had to say.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Global Manufacturing Operations Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100069?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=100069&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how a common platform can provide the basis for not only managing manufacturing operations, but also quality and inventory across global supplier networks.]]>				
					</description>
					<author>
						<![CDATA[Apriso Corporation]]>				
					</author>
					<pubDate>
						Thu, 11 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VUE Software: Enterprise Incentive Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96667?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=96667&amp;c=CORE</link>
					<description>
						<![CDATA[ VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.]]>				
					</description>
					<author>
						<![CDATA[CSSI]]>				
					</author>
					<pubDate>
						Fri, 16 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Market Influence to Grow Your Business: Collaborate with Partners and Win More Customers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140484?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5140484&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper looks at ways in which an integrated information technology solution can help you keep on top of your chosen markets and sustain growth.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Internal%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five CIO Challenges Addressed by Better Change Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136092?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5136092&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&amp;#39;s fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
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					<![CDATA[HEALTHsuite® - Claims Processing Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93897?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=93897&amp;c=CORE</link>
					<description>
						<![CDATA[ HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.]]>				
					</description>
					<author>
						<![CDATA[RAM Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[SAP &amp; reg; Business All-in-One Fast-Start Program: Creating Affordable, Flexible Solutions  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140398?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=5140398&amp;c=CORE</link>
					<description>
						<![CDATA[ The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Fri, 08 Feb 2008 00:00:00 EST				
					</pubDate>
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					<![CDATA[Hitting the Moving Target of Operational Excellence: Identifying and Obtaining the  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93261?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=93261&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper presents IDC&amp;#8217;s framework for implementing operational excellence (opex) and helps the reader move toward an effective op ex implementation while avoiding potential pitfalls.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Business Value of Compensation Management in the Insurance Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99860?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=99860&amp;c=CORE</link>
					<description>
						<![CDATA[ Changes in the insurance industry have generated a real need for effective, automated commissions and incentive compensation management solutions. This CSSI white paper describes some of the dilemmas carriers, MGAs, producers and support staff face, and it presents the advantages of using an automated system.]]>				
					</description>
					<author>
						<![CDATA[CSSI]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
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					<title>
					<![CDATA[Service Delivery Innovation: Creating Client Value and Enhancing Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98797?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=98797&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper reviews the forces that affect the professional services market today&amp;#44; defines and explains the main pillars of service delivery innovation&amp;#44; and reviews the benefits firms derive from service delivery innovation.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Leveraging the Talent Supply Chain for a Competitive Advantage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93297?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Internal Customer Service&amp;n=93297&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper identifies the market trends driving the need for an integrated talent supply chain and describes the internal inefficiencies professional services firms must overcome to optimize their talent supply chains.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
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