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	It Helpdesk Software  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[A Unified Approach to Managing the Virtual Infrastructure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141259?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5141259&amp;c=CORE</link>
					<description>
						<![CDATA[ Managing the virtual infrastructure end-to-end is becoming more challenging as virtual environments continue to grow and more data center elements meld into the &quot;cloud&quot;. This whitepaper will discuss the push for continued virtualization and the &quot;cloud&quot;, and present you with questions that will help you create the best organizational strategy.]]>				
					</description>
					<author>
						<![CDATA[Forsythe Technology Solution]]>				
					</author>
					<pubDate>
						Mon, 23 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Remote Office Backup and Rapid Recovery Solutions… on a budget]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140763?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5140763&amp;c=CORE</link>
					<description>
						<![CDATA[ Protecting data that is not in the primary datacenter amplifies all the traditional challenges of backup - either there is not enough bandwidth to accomplish a remote backup in the window available, or the process of handling and shipping tapes is in the hands of non-IT employees.]]>				
					</description>
					<author>
						<![CDATA[Double-Take Software]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Do-It-Yourself BI Done Right: The Secret Sauce is SaaS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140768?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5140768&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.]]>				
					</description>
					<author>
						<![CDATA[myDIALS Inc.]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
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			</item>
		
			<item>					
					<title>
					<![CDATA[WorkplaceControl for Notes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140745?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5140745&amp;c=CORE</link>
					<description>
						<![CDATA[ Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.]]>				
					</description>
					<author>
						<![CDATA[AedifiComm]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Operational efficiency — how to save big with BMC Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140623?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5140623&amp;c=CORE</link>
					<description>
						<![CDATA[ As the business demands more from your tight IT budget, it&apos;s helpful to know that you can actually fund the IT improvements your business needs from savings generated by improvements in operational efficiency. Read a short overview of how BMC Solutions drive operational efficiency.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139410?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5139410&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[eBook: HP IT Service Management - Optimizing Service Lifecycle Delivery and Cost]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140462?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5140462&amp;c=CORE</link>
					<description>
						<![CDATA[ Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it.]]>				
					</description>
					<author>
						<![CDATA[HP]]>				
					</author>
					<pubDate>
						Wed, 28 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[InstallShield 2010 Premier Edition Download - &lt; i &gt; Free Trial! &lt; /i &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140465?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5140465&amp;c=CORE</link>
					<description>
						<![CDATA[ Software installation failures frustrate customers and increase a software company&apos;s support costs. But the more complex your application&apos;s installation requirements, the more difficult it is to build a reliable, professional installer.]]>				
					</description>
					<author>
						<![CDATA[Flexera Software]]>				
					</author>
					<pubDate>
						Wed, 28 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[The IT Management Software Megavendors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140408?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5140408&amp;c=CORE</link>
					<description>
						<![CDATA[ The current recession and credit crunch deeply affected IT spending in the last quarter of 2008 and into 2009. This SWOT Analyst report for Q3 2009 regroups the market contenders by categories for an easier evaluation to enable vendor strategy professionals to substantiate decisions about their partnership and go-to-market strategies.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Professional Archive Manager for Exchange &amp; #45; Free 15 &amp; #45;Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138234?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5138234&amp;c=CORE</link>
					<description>
						<![CDATA[ Managing email is a time-consuming, costly and legally hazardous process as administrators spend extra time backing up and recovering email to manage volume, support end-user productivity and produce stored emails for regulation or litigation.]]>				
					</description>
					<author>
						<![CDATA[Metalogix]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Chapter 3: SaaS on the Rise, but Does It Deliver?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139923?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5139923&amp;c=CORE</link>
					<description>
						<![CDATA[ The emergence of Software as a Service-based applications has enabled organizations to get new applications up and running quickly and cheaply, saving resources for mission-critical tasks.]]>				
					</description>
					<author>
						<![CDATA[SearchCRM]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Cutting Costs with Greener IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140286?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5140286&amp;c=CORE</link>
					<description>
						<![CDATA[ The tools for assessing enterprise-level green practices have evolved from do-it yourself Excel spreadsheets to elaborate carbon accounting software suites available on a subscription basis. By first determining a baseline, organizations can set clear goals for adopting greener IT practices.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[actiTIME 2.0 - Time-Tracking Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139697?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5139697&amp;c=CORE</link>
					<description>
						<![CDATA[ actiTIME is a time-tracking application for small and medium size teams. It helps improve business process, analyze performance and reduce costs. It provides an easy way to track time, manage job assignments, generate reports and prepare billing data.]]>				
					</description>
					<author>
						<![CDATA[Actimind, Inc.]]>				
					</author>
					<pubDate>
						Wed, 30 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Taking IT to the Next Level]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141291?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5141291&amp;c=CORE</link>
					<description>
						<![CDATA[ When a major acquisition made Layered Tech a larger company with new goals and an opportunity to expand its customer base, the IT team had to revamp its infrastructure to match. Read this case study to learn about the solutions they use to provide the technology and infrastructure that best meets the needs of their customers.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Thu, 24 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Plain Talk About Training Payment Options: The IT Professional &apos; s Guide to Making Smart  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139464?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5139464&amp;c=CORE</link>
					<description>
						<![CDATA[ Studies show that training has a positive impact on performance, for both students and their companies. More than 60% of IT managers believe that the skill of their teams is the most important success factor for critical IT functions.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Mon, 21 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Panda Managed Office Protection FREE DEMO]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139339?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5139339&amp;c=CORE</link>
					<description>
						<![CDATA[ Are the COMPUTERS IN YOUR COMPANY protected by a robust, reliable solution? Try the Demo of Panda Managed Office Protection, our SaaS solution which lets you focus on your business and forget about the antivirus.]]>				
					</description>
					<author>
						<![CDATA[Panda Security]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Code Collaborator v5.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139268?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5139268&amp;c=CORE</link>
					<description>
						<![CDATA[ Tired of falling asleep during code review meetings? Stop meeting – try peer code review with Code Collaborator. This time-saving tool lets you do fast and efficient reviews online, without the usual pain of meetings, printouts, or convoluted emails.]]>				
					</description>
					<author>
						<![CDATA[Smart Bear&amp;#174; Software]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Legacy Tools: Not Built for Today &apos; s Helpdesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139216?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5139216&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[A Case to Optimize]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138905?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5138905&amp;c=CORE</link>
					<description>
						<![CDATA[ A business manager identifies an urgent need for a software application and requests a server to run the new application. Then the server provisioning process kicks off. Read this short whitepaper to learn about new techniques and technologies that can enable your business to cut through so much of the red tape involved in adding new applications.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How IT at the City of Memphis Avoided a $200,000 Upgrade]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138806?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5138806&amp;c=CORE</link>
					<description>
						<![CDATA[ Listen to this podcast to learn why the City of Memphis implemented Innotas IT governance solutions and how they were able to improve project response times and achieve significant cost savings.]]>				
					</description>
					<author>
						<![CDATA[Innotas]]>				
					</author>
					<pubDate>
						Fri, 04 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[iBac Data Protection Software: Version 5.0 &amp; #45; Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138666?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5138666&amp;c=CORE</link>
					<description>
						<![CDATA[ Today&apos;s Windows Server and backup administrators are responsible for backing up and recovering more data faster while trying to stay within the limits of what seems like ever shrinking IT budgets]]>				
					</description>
					<author>
						<![CDATA[Idealstor LLC]]>				
					</author>
					<pubDate>
						Wed, 02 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Removing the Barriers to IT Governance: How On-Demand Software Changes the Game]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138688?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5138688&amp;c=CORE</link>
					<description>
						<![CDATA[ IT governance has a well-deserved reputation for being extremely complicated, expensive, and time-consuming. But today’s CEOs and governing boards expect accountability, strategic alignment, cost saving, and contributions to overall growth from IT departments, all of which can be facilitated by IT governance.]]>				
					</description>
					<author>
						<![CDATA[Innotas]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Ready Solutions for Virtual Infrastructure Availability Using Dell™ Poweredge™  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141290?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5141290&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper presents an example configuration and best practices for deploying and configuring a highly available architecture using an example solution configuration and then discussing how the configuration helps in maximizing uptime.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Fri, 24 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Consolidating SQL Server for Lower TCO]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139257?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5139257&amp;c=CORE</link>
					<description>
						<![CDATA[ Because of the success of SQL Server in recent years, unintended consequences have developed.  These include low levels of utilization, poor availability, and an enormous management burden inflicted on many IT departments.  This paper describes a solution: HP PolyServe Software for Microsoft SQL Server.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Merging Backup and Disaster Recovery (DR) Processes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136664?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5136664&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes how continuous data protection (CDP) technology can bridge various DR methodologies to help organizations overcome the challenges of tape and achieve maximum benefits from their IT investments.]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Tue, 16 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Software Webinar &amp; #45; Track It!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136368?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5136368&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webinar to get an overview of Numara&amp;#39;s Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Track It! &amp; #45; Change Management Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136371?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5136371&amp;c=CORE</link>
					<description>
						<![CDATA[ The Numara Track It! helpdesk/ asset management solution offers a fully integrated &amp;#147;Change Management&amp;#148; module that provides flexibility for seamless upgrades of services &amp;#45; hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Ready Configurations for Virtualization with Dell™ Poweredge™ Blade Servers, Dell  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141295?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5141295&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides an overview of recommended servers, storage, software, and services. It can be used to plan, scope, and procure the required components to set up a virtualization infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Sun, 24 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[10 Hot Skills for 2009]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135476?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5135476&amp;c=CORE</link>
					<description>
						<![CDATA[ With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here&apos;s our top 10 hot skills that will take us from a down economy and beyond.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dell &amp; #39;s SMART Approach to Workload Automation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135113?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5135113&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses why Dell chose BMC&amp;#39;s CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Buyer’s Guide for Enterprise Single Sign-On]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139585?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5139585&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[In my Defense let me State that the Bed was Already on Fire when I climbed into it -- A  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136094?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5136094&amp;c=CORE</link>
					<description>
						<![CDATA[ The CDRH (Center for Devices and Radiological Health) is in the process of updating their standards and suggested practices. They are going to be more strict with medical device developers. The purpose of this paper is to present the medical device developer guidelines for complying with the &quot;suggestions&quot; of the CDRH.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 31 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Application Lifecycle Management (ALM) software solutions for green IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136086?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5136086&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will explore best practices for green IT and how Application Lifecycle Management (ALM) can help companies achieve green IT processes for software application management. Specifically, ALM solutions can help IT organizations reduce energy consumption and costs associated with multi-site software development.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Mon, 23 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133574?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5133574&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy.  This guide provides insight to help you take a more customer-centric view of your business.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133534?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5133534&amp;c=CORE</link>
					<description>
						<![CDATA[ This IDC Buyer Case Study describes the adoption&amp;#44; deployment&amp;#44; and utilization of business analytics software at the cable operator Cablecom.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Automated testing ROI: fact or fiction? A customer &apos; s perspective: What real QA  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133394?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5133394&amp;c=CORE</link>
					<description>
						<![CDATA[ The white paper explores the fundamentals of automated software testing, explains how such an endeavor is actually an investment for a company, and details how a company can get a return on their investment.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Reducing Risk through Requirements &amp; #45;driven Quality Management: An End &amp; #45;to &amp; #45; ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139865?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5139865&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains a structured way to manage requirements and how risk&amp;#45;based requirements and quality management are inseparable from the larger process of managing the planning&amp;#44; test and release of a software system.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 23 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,It%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Service Management: What It Is and Why You Should Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102236?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=102236&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this business training white paper is to explain what BSM is and what it isn&amp;#39;t and it will also describe BSM benefits.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
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					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
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					<![CDATA[Qos: What Is It &amp; #63; Why Do We Need It &amp; #63;]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/102257?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=102257&amp;c=CORE</link>
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						<![CDATA[ QoS can be used in converged networks to provide voice packets priority access to resources&amp;#44; or it can be used to differentiate data packets from different application stream and provide access to resources according to policy.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
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					<![CDATA[User &amp; #39;s Guide to Office 2007 &amp; #45; No Need to Wait &amp; #44; Deploy It Now]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102261?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=102261&amp;c=CORE</link>
					<description>
						<![CDATA[ It seems we&apos;re always dragged kicking and screaming into the newest operating system, programs, or hardware systems.  Office 2007 is quite an initial adjustment yet it is one the most functional products from Microsoft in a while.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
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					<![CDATA[SharePoint Customization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102258?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=102258&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional &amp;#34;out of the box&amp;#34; customization elements are available.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
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					<![CDATA[Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139101?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=5139101&amp;c=CORE</link>
					<description>
						<![CDATA[ Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them.  This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach.]]>				
					</description>
					<author>
						<![CDATA[Dorado Software]]>				
					</author>
					<pubDate>
						Mon, 10 Nov 2008 00:00:00 EST				
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					<![CDATA[Reducing Backup Volume: Key Ways your Organization can Save]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101158?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=101158&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study explains how Quantum DXi3500 Saves Virtual Iron Time &amp;#38; Money with 95% Reduction in Backup Volume and Saving $12&amp;#44;000 annually on tape media costs.]]>				
					</description>
					<author>
						<![CDATA[Quantum Corporation]]>				
					</author>
					<pubDate>
						Thu, 23 Oct 2008 00:00:00 EDT				
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					<![CDATA[RS &amp; #45;232: A Key to Understanding Data Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100931?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=100931&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn the history and current application of RS-232, a standard that refers to two classes of devices: Data Terminal Equipment and Data Circuit Terminating Equipment.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sat, 11 Oct 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102225?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=It Helpdesk Software&amp;n=102225&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides an overview of the PMBOK&amp;#174; and the key process areas and functions within the IT Infrastructure Library.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sun, 01 Jan 2006 00:00:00 EST				
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