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	Knowledge Base Customer Service  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[On Demand Webcast: Improving Service Delivery with Intelligent Document Capture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141265?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5141265&amp;c=CORE</link>
					<description>
						<![CDATA[ This EMC webcast series will show how you can deliver these benefits by digitizing, securing, and automating operational processes to create a Connected Government. Download this webcast series to discover technologies that can transform your agency&apos;s operations.]]>				
					</description>
					<author>
						<![CDATA[EMC Corporation]]>				
					</author>
					<pubDate>
						Mon, 23 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Data Governance: A Business Value-Driven Approach]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141212?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5141212&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper by Dr. Walid el Abed, CEO of Global Data Excellence, discusses how an effective data strategy embedded within the business strategy can turn data into a real competitive advantage, deliver short and longer term value and enable business success and sustainability.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Whitepaper: Roadmap to Effective eGovernment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141213?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5141213&amp;c=CORE</link>
					<description>
						<![CDATA[ This detailed handbook covers four stages – from paper-based dependency to the achievement of connected government. A best-practices roadmap will offer you the ideal strategy for your current information infrastructure.]]>				
					</description>
					<author>
						<![CDATA[EMC Corporation]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Advancing your SAP Netweaver: Maximize the value of SAP Netweaver with Atos Origin]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140700?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5140700&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprises that embrace SAP NetWeaver early will gain a tremendous competitive advantage. And by using the proven experience of Atos Origin, nothing is left to chance. Atos Origin will provide transparency regarding the costs and benefits and help turn your vision into results using our proven global SAP expertise and integration experience.]]>				
					</description>
					<author>
						<![CDATA[Atos Origin]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Sybase &amp; reg; IQ Delivers Advanced Analytics Power with In-Database Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140509?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5140509&amp;c=CORE</link>
					<description>
						<![CDATA[ With its new in-database analytics capability, Sybase IQ provides an analytical platform that can decrease processing time, increase accuracy, and manage data volume. Read on to learn how Sybase&amp;reg; IQ delivers advanced analytics power with in-database analytics.]]>				
					</description>
					<author>
						<![CDATA[Sybase, Inc.]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to ensure data privacy compliance in the application testing environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140223?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5140223&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money.]]>				
					</description>
					<author>
						<![CDATA[Compuware Corporation]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: The Power of Universal Patterns and Models for Master Data Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140209?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5140209&amp;c=CORE</link>
					<description>
						<![CDATA[ In this presentation transcript featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Informatica 9. Transform your business. Transform your world.]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140131?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5140131&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast will show you how to access and deliver relevant, trusted data to your business to drive competitive advantage. Discover how to get business and IT on the same page, make data quality issues a thing of the past and leverage SOA effectively.]]>				
					</description>
					<author>
						<![CDATA[Informatica]]>				
					</author>
					<pubDate>
						Thu, 15 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[2010 E-discovery Best Practices from Real-World Cases]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140128?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5140128&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper details several best practices derived from real-world cases and explains how Clearwell customers have met their e-discovery challenges and achieved a significant return on investment (ROI) -- often within a single case.]]>				
					</description>
					<author>
						<![CDATA[Clearwell Systems]]>				
					</author>
					<pubDate>
						Thu, 15 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Migrating to the Cloud: An Alternative for SAP Customers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140104?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5140104&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines a hybrid model of ERP deployment that not only lowers the overall cost and resources required to migrate to a new version of SAP, but also reduces the ongoing annual costs of keeping the systems working, thereby freeing up the IT budget for more strategic investments]]>				
					</description>
					<author>
						<![CDATA[NetSuite]]>				
					</author>
					<pubDate>
						Wed, 14 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond)  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139986?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5139986&amp;c=CORE</link>
					<description>
						<![CDATA[ In this Handbook, you&apos;ll learn how Mobile User Management has emerged as the
most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.]]>				
					</description>
					<author>
						<![CDATA[BoxTone]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Overcoming the challenges of fax orders to drive customer satisfaction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139775?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5139775&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study examines how a global healthcare products company turned to the Esker SaaS document processing automation solution to streamline to help eliminate the challenges associated with manual data entry and paper routing.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 02 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Proven Strategies for Successfully Deploying An Electronic Health Records Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139468?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5139468&amp;c=CORE</link>
					<description>
						<![CDATA[ This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care.]]>				
					</description>
					<author>
						<![CDATA[Kofax, Inc.]]>				
					</author>
					<pubDate>
						Tue, 22 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5139509&amp;c=CORE</link>
					<description>
						<![CDATA[ Is securing the Call Center possible without impacting the
customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Power of Universal Patterns and Models for Master Data Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139121?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5139121&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Managing Third-Party Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139122?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5139122&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to meet changing information compliance regulations. Gain insight into various modeling options to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Matching Server Virtualization with Advanced Storage Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138510?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5138510&amp;c=CORE</link>
					<description>
						<![CDATA[ The white paper explains the benefits of matching server virtualization with advanced storage virtualization using HP LeftHand SAN and VMware Infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Thu, 20 Aug 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Total Economic Impact &amp; trade; Of Esker DeliveryWare]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137214?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5137214&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Esker to learn more about how beneficial going paperless can be for your company and how Esker DeliveryWare can help today.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[NIBCO, INC: Integrating Inbound Sales Order Automation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137250?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5137250&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study NIBCO, INC. implemented an SAP solution for comprehensive customer relationship management (CRM). Read this case study to learn how NIBCO, INC chose and implemented Esker DeliveryWare as their SAP Solution and the benefits they reaped from Esker DeliveryWare.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How SAP Customers Quit Paper: Keeping Inbound Documents Electronic]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137206?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5137206&amp;c=CORE</link>
					<description>
						<![CDATA[ View this webcast to learn about the advantages of an electronic lifecycle for inbound documents, as well as the benefits of quitting paper and going green.  Along with efficiencies and cost-savings results achieved by Esker customers who have quit paper, the web seminar will demonstrate automation of two inbound document processes as examples.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Internet Gambling Sites: Expose Fraud Rings and Stop Repeat Offenders with Device Reputation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139368?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5139368&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help you understand what new and innovative techniques can be used to combat online fraud and abuse, and how online casinos can realize a true return on investment by reducing losses from fraud exposure and increasing operational efficiency within the fraud detection process.]]>				
					</description>
					<author>
						<![CDATA[iovation, Inc.]]>				
					</author>
					<pubDate>
						Mon, 22 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Uncovering Insight Hidden In Text: How Unstructured Data Analysis Is Helping IT Deliver  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136771?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5136771&amp;c=CORE</link>
					<description>
						<![CDATA[ With business units demanding more access to corporate data, IT is pressured to deliver. Yet current business intelligence (BI) and data warehouse systems only examine specific quantifiable data. This white paper from Business Objects, explores the growth trend of unstructured data and examines the many benefits of unstructured data analysis.]]>				
					</description>
					<author>
						<![CDATA[SAP BusinessObjects]]>				
					</author>
					<pubDate>
						Fri, 19 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[7 Tactics For Smart Businesses to Increase Revenues and Decrease Expenses in Any Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136685?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5136685&amp;c=CORE</link>
					<description>
						<![CDATA[ Every organization faces its own unique challenges in getting the job done. But at the end of the day, it all comes down to increasing revenue while decreasing expenses. See how Business Objects reporting solutions allow you to do just that.]]>				
					</description>
					<author>
						<![CDATA[SAP BusinessObjects]]>				
					</author>
					<pubDate>
						Wed, 17 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seven Ways ITIL Can Help You in an Economic Downturn]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136633?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5136633&amp;c=CORE</link>
					<description>
						<![CDATA[ IT Infrastructure Library&amp;#174; (ITIL&amp;#174;) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Software Webinar &amp; #45; Track It!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136368?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5136368&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webinar to get an overview of Numara&amp;#39;s Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136326?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5136326&amp;c=CORE</link>
					<description>
						<![CDATA[ There are many elements that impact a company&apos;s brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 05 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Applying Knowledge Management to Project Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136939?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5136939&amp;c=CORE</link>
					<description>
						<![CDATA[ There is a growing, interdisciplinary field known as knowledge management that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper will discuss what knowledge management is, why it is important, and how you can apply knowledge management to project management.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SPSS Text Analysis for Surveys &amp; trade; 3.0 - Specifications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135548?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5135548&amp;c=CORE</link>
					<description>
						<![CDATA[ Use SPSS Text Analysis for Surveys to categorize text responses whether you conduct surveys to support business, education, or government decisions, or for your academic research. No matter your field, you now have a way to combine your qualitative and quantitative analyses using a single advanced but easy-to-use desktop software program.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 05 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135487?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5135487&amp;c=CORE</link>
					<description>
						<![CDATA[ Customer knowledge is market advantage. To refine its edge and better manage
customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Empower Your Consumer Research Department with Predictive Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135471?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5135471&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information.  Read on to see how an intensely competitive marketplace led American to chose SPSS.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SPSS’ Solution for Surveys saves publisher $20,000 annually without consultants]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135474?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5135474&amp;c=CORE</link>
					<description>
						<![CDATA[ Aspen Publishers Inc. was able to complete two benchmarking surveys more efficiently and save $20,000 per year without the help of outside consultants by using SPSS for Windows, SPSS Data Entry Builder, and SPSS Data Entry Station.  Read this case study and find out how they did it.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Rethinking Business Continuance in the Enterprise: Driving Data Availability Up and Costs Down]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138044?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5138044&amp;c=CORE</link>
					<description>
						<![CDATA[ The failure of business-critical applications could be catastrophic to a company.  Read this white paper for expert knowledge on business continuity - specifically - making your data more available while driving your costs down.]]>				
					</description>
					<author>
						<![CDATA[HP, Intel, &amp; VMware]]>				
					</author>
					<pubDate>
						Thu, 16 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140888?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5140888&amp;c=CORE</link>
					<description>
						<![CDATA[ Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Thu, 16 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IDC Technology Spotlight: Everyone &apos; s a Genius: SaaS-Delivered Business Intelligence Tools ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135617?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5135617&amp;c=CORE</link>
					<description>
						<![CDATA[ Inexpensive, easy-to-deploy SaaS BI can help companies put easy-to-use data mining and reporting tools for smart decision making into the hands of more employees and uncover the real &amp;#147;geniuses&amp;#148; of decision making hidden in every department.]]>				
					</description>
					<author>
						<![CDATA[SAP BusinessObjects]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Good Information is Hard to Find: Guidelines for Managers Considering Open Source  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140657?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5140657&amp;c=CORE</link>
					<description>
						<![CDATA[ Lucid Imagination brings market-leading expertise to open source enterprise search, and can help any organization quickly design and optimize search solutions based on Lucene and Solr.]]>				
					</description>
					<author>
						<![CDATA[Lucid Imagination]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Accelerated Process Development and Execution in Large IP Service and Network Migration  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134446?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5134446&amp;c=CORE</link>
					<description>
						<![CDATA[ The lessons from this whitepaper are applicable to a wide array of IP transformation programs and technically complex change management projects.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Thu, 26 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Better Reporting, Better Results: Successful Strategies from the Field]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135494?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5135494&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you&apos;ll want to view this webcast.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 17 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Ensure That Your Employees Will Want to Use CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133571?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5133571&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[A Smarter Start: Preparing Data with SPSS Statistics Base]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135521?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5135521&amp;c=CORE</link>
					<description>
						<![CDATA[ Before you can analyze your data, you must prepare it for analysis. SPSS Statistics Base offers an array of techniques and features to help users validate data in order to ensure complete, effective, and accurate analysis. This webinar will show you some of these techniques so you can be certain you are getting the best information from your data.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 12 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Achieving Service Excellence Across The Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135215?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5135215&amp;c=CORE</link>
					<description>
						<![CDATA[ Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ITIL for the Real World]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131458?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5131458&amp;c=CORE</link>
					<description>
						<![CDATA[ This webinar will show you how Numara FootPrints 9 provides practical&amp;#44; rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Tue, 06 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Knowledge%20Base%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
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					<![CDATA[Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135593?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5135593&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper makes the case for using predictive analytics as a catalyst for a company&apos;s growth.  It includes best practices from several global companies including: Cablecom, Royal &amp; Sun  Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Wed, 31 Dec 2008 00:00:00 EST				
					</pubDate>
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					<![CDATA[Business Intelligence - Now More Than Ever]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136782?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5136782&amp;c=CORE</link>
					<description>
						<![CDATA[ The goal of this white paper is to explain why business intelligence is a sound investment for any IT manager to make, especially now. Budgets are tighter and demands from executives to see immediate results from IT implementations are increasing. This paper outlines the benefits of a BI solution and its impact on a company. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[SAP BusinessObjects]]>				
					</author>
					<pubDate>
						Fri, 19 Dec 2008 00:00:00 EST				
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					<![CDATA[SQL Server 2008: What to Expect]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102260?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=102260&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft SQL Server 2008 has many great new features that will allow you to develop higher performing&amp;#44; more scalable next&amp;#45;generation applications using more than just relational data.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
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					<![CDATA[North Shore Medical Center Provides Better Support with AMD Processor &amp; #45;based Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139200?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5139200&amp;c=CORE</link>
					<description>
						<![CDATA[ Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<![CDATA[Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139048?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5139048&amp;c=CORE</link>
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						<![CDATA[ The goal of South African Tourism&apos;s global employees is to increase tourism to the nation to help enhance the nation&apos;s economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics&amp;trade; CRM 4.0.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 14 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Government Insights: Case Management -- Improving Service Delivery thru Connected Government]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141219?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5141219&amp;c=CORE</link>
					<description>
						<![CDATA[ Organizations need to improve service delivery while coping with fewer resources by managing information as digital assets and automating back-office processes through case management. By doing so, these organizations realize the promise of connected government while simultaneously reducing time, cost, and risk.]]>				
					</description>
					<author>
						<![CDATA[EMC Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Improving Sales Productivity: An Opportunity for Sales and IT Leadership]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138215?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=5138215&amp;c=CORE</link>
					<description>
						<![CDATA[ The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Knowledge Base Customer Service&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
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