Live Customer Service Software - KnowledgeStorm

Routers are Dead; Long Live the Router

Cisco Systems, Inc. — Fri, 20 Nov 2009 00:00:00 EST

Get a firsthand look at the next-gen routers that will enable you to create a truly borderless network, while giving you the convenient, powerful network management features you crave in today’s resource-challenged IT environment.

Remote Office Backup and Rapid Recovery Solutions… on a budget

Double-Take Software — Thu, 19 Nov 2009 00:00:00 EST

Protecting data that is not in the primary datacenter amplifies all the traditional challenges of backup - either there is not enough bandwidth to accomplish a remote backup in the window available, or the process of handling and shipping tapes is in the hands of non-IT employees.

Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free ...

BMC Software, Inc — Thu, 29 Oct 2009 00:00:00 EDT

Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.

The Case for Investing in Business Analytics Technology

SAS Institute Inc. — Fri, 23 Oct 2009 00:00:00 EDT

Tune in to this webcast – featuring insights from Dan Vesset, IDC's Vice President of Business Analytics – and learn how business analytics drives customer retention.

Presentation Transcript: Right Sizing Agile Development

Construx Software — Thu, 22 Oct 2009 00:00:00 EDT

In this presentation transcript, learn Agile practices that have worked well, failure modes of Agile practices that have failed to live up to the hype, and how to choose the right Agile development for your organization.

Advanced Reporting for Salesforce

SAP BusinessObjects — Mon, 19 Oct 2009 00:00:00 EDT

As a salesforce.com customer, you understand gathering data is only the first step towards success. Reports from Salesforce still require a lot of hands-on manipulation to get to the level of insight you and your executives need to make effective decisions.

Podcast: Right Sizing Agile Development

Construx Software — Wed, 14 Oct 2009 00:00:00 EDT

In this podcast, hear about Agile practices that have worked well, failure modes of Agile practices that have failed to live up to the hype, and how to choose the right Agile development for your organization.

Right Sizing Agile Development

Construx Software — Tue, 13 Oct 2009 00:00:00 EDT

In this webcast, learn Agile practices that have worked well, failure modes of Agile practices that have failed to live up to the hype, and how to choose the right Agile development for your organization.

Improving Energy Efficiency with Intel® Xeon® Processor-based Servers and VMware ...

Insight & Intel — Tue, 06 Oct 2009 00:00:00 EDT

VMware Enhanced VMotion coupled with Intel VT FlexMigration allows live migration across different generations of Intel Xeon processor-based servers, giving IT managers the freedom to move workloads whenever necessary, helping ensure business continuity during unforeseen spikes in data center resources.

Demonstrating Results for Identity Management in 30 Days: A Customer Case Study

Oracle Corporation — Wed, 23 Sep 2009 00:00:00 EDT

In this webcast, learn how a leading financial services company closed major gaps in their security and compliance programs using an identity management solution. Get details on the design and deployment, as well as how identity management aided in achieving quick results and immediate value.

Vyatta vRouter & vFirewall for XenServer & VMware

Vyatta Inc. — Tue, 22 Sep 2009 00:00:00 EDT

Vyatta's vRouter & vFirewall technology is optimized to run in virtual environments to manage traffic and enforce policies in the same way that a physical router, firewall, VPN or intrusion prevention device does in a traditional infrastructure. Try out this open source software today.

Deploying and Managing Windows Server 2008 R2 with Microsoft System Center

Microsoft — Fri, 18 Sep 2009 00:00:00 EDT

With the release of Microsoft Windows Server 2008 R2, organizations have access to new capabilities such as Live Migration and Windows Powershell 2.0 that will reduce the cost of datacenter operations, enhance security and availability, while improving server environment manageability.

Security in the Call Center: Verifying Customer Identities without the Inconvenience

RSA, The Security Division of EMC — Fri, 18 Sep 2009 00:00:00 EDT

Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.

Communications Skills for Remote Support

LogMeIn, Inc. — Wed, 16 Sep 2009 00:00:00 EDT

A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.

Business Productivity with Microsoft Online Services

Microsoft — Tue, 15 Sep 2009 00:00:00 EDT

This data sheets examines how Microsoft Online Services can give your business the powerful productivity capabilities of Microsoft Exchange Server, Microsoft Office SharePoint Server, Microsoft Office Communications Server, and Microsoft Office Live Meeting —all hosted online.

Working Smarter: Enriching the Jazz environment with Lotus social software

IBM — Fri, 11 Sep 2009 00:00:00 EDT

This interactive teleconference will answer your questions about combining social software (instant messaging, team wikis, blogs, and professional networks) with software delivery tools.

Virtualize and Fortify XenApp for Lower Costs & Higher SLAs

Marathon Technologies — Thu, 10 Sep 2009 00:00:00 EDT

This webinar will discuss the benefits of virtualizing Citrix XenServer as well as show how fortifying XenApp and XenServer with Marathon Technologies' everRun software will give you the confidence to increase your SLAs for your most critical XenApp deployments and protect your Citrix License Server and Data Store from downtime.

High-End Real Estate Company JBMRA Puts Mobile Brokers in Prime Position to Increase Sales— ...

Microsoft — Thu, 10 Sep 2009 00:00:00 EDT

Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.

A Case to Optimize

CDW Corporation — Tue, 08 Sep 2009 00:00:00 EDT

A business manager identifies an urgent need for a software application and requests a server to run the new application. Then the server provisioning process kicks off. Read this short whitepaper to learn about new techniques and technologies that can enable your business to cut through so much of the red tape involved in adding new applications.

How Financial Firms Can Improve Business Integration Capabilities and Increase Straight- ...

Sterling Commerce — Tue, 01 Sep 2009 00:00:00 EDT

This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units.

eGuide: Microsoft Hyper-V: Improving Availability, Management, and Performance

Dell and Microsoft — Fri, 07 Aug 2009 00:00:00 EDT

Despite the obvious advantages associated with Microsoft Hyper-V, this virtualization platform does not come without its availability and resiliency challenges. In this expert E-Guide, brought to you by SearchWindowsServer.com, Dell and Microsoft, you will gain insight into the improvements made to Hyper-V by Windows Server 2008 R2.

Plan Now for Licensing Windows 7

Dell, Inc. — Wed, 22 Jul 2009 00:00:00 EDT

This Forrester Research paper will show you how analyzing your options for upgrading to Windows 7 can save you down the road. One of the first steps IT managers should take is to determine their firm's Windows 7 licensing strategy and how it fits into their broader Microsoft relationship.

Business Together with Microsoft: the unified communications and collaboration solution of ...

Orange Business Services — Mon, 20 Jul 2009 00:00:00 EDT

With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more.

Rich Media On Steroids: Pumping up network capacity 1000x

Blue Coat — Thu, 09 Jul 2009 00:00:00 EDT

Check out this webcast, which explains the uses of video in today's enterprise, discusses video delivery acceleration, reviews actual case studies, and offers resources for more information.

Protecting Data on the Edge

Zenith Infotech — Wed, 08 Jul 2009 00:00:00 EDT

According to industry statistics, the majority of a typical company's data doesn't reside on data center storage -- it lives on the "edge." The edge may be desktop PCs, laptops or even smart phones and PDAs. In this videocast W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.

Citrix XenServer - Enterprise-Class, Cloud-Proven Virtualization. Free.

Citrix — Wed, 01 Jul 2009 00:00:00 EDT

XenServer is the only free, enterprise-class virtualization platform. With powerful features such as live migration and centralized multi-node management, your datacenter is instantly smaller and smarter. For free. You can't afford not to download it now.

Performance Under Pressure: The State of Enterprise Web Application Quality and Availability

Oracle Corporation — Wed, 01 Jul 2009 00:00:00 EDT

Take a look at this important survey, which sought managers’ and professionals’ perspectives, both as external customers of e-business sites, as well as caretakers of their own online operations.

The Need for Best of Breed. Tips for your ERP & amp; BI Application Strategy

IBM Cognos — Thu, 25 Jun 2009 00:00:00 EDT

This Webcast can help you put your business intelligence (BI) and enterprise resource planning (ERP) needs into perspective with application strategy tips offered by Ray Wang at Forrester Research.

Presentation Transcript: Protecting Data on the Edge

Zenith Infotech — Fri, 19 Jun 2009 00:00:00 EDT

According to industry statistics, the majority of a typical company's data doesn't reside on data center storage -- it lives on the "edge." The edge may be desktop PCs, laptops or even smart phones and PDAs. In this transcript, W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.

CRM and Social Networking: Engaging the Social Customer

Microsoft — Tue, 09 Jun 2009 00:00:00 EDT

As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.

MKS Toolkit for Enterprise Developers v9.2p2 & #45; Porting UNIX applications to Windows

MKS, Inc. - Interoperability Division — Mon, 08 Jun 2009 00:00:00 EDT

MKS Toolkit for Enterprise Developers is the ultimate in UNIX to Windows migration. Maintain a single course base across UNIX and Windows saving time and money for years to come, while cutting development time - 70%, 80%, even 90%.

STR Software Webcasts

STR Software — Fri, 08 May 2009 00:00:00 EDT

STR Software frequently delivers informative webcasts to help you learn more about our AventX Product Suite. These webcasts usually include a live product demonstration or PowerPoint presentation, and an interactive question and answer period. Please click through to see our schedule of upcoming webcasts.

American Tire Distributors Successfully Faxes XMLP Documents via AventX

STR Software — Fri, 08 May 2009 00:00:00 EDT

Read the sterling results ATD replaced their homegrown solution with the industry's gold standard ERP solution, Oracle's E- Business Suite, operating on the HP Unix Hardware.

Test Drive e.Spreadsheet Report Designer to see how easy it is to automate excel reports

Actuate — Tue, 05 May 2009 00:00:00 EDT

Free, easy-to-use report writing tool for creating authentic Excel files and reports that retain formulas, formatting, live charts and data connections.

Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online

Microsoft — Sat, 02 May 2009 00:00:00 EDT

The founder of a full-service debris removal company discusses the advantages of Microsoft Dynamics CRM Online to his company. The cost-effectiveness of the solution, ease of implementation and robust security features are key factors in their choice of Microsoft Dynamics CRM.

IBM solidDB Universal Cache: Accelerating a Database Near You

IBM — Tue, 17 Mar 2009 00:00:00 EDT

View this Webcast to explore the industry's first relational, in-memory caching software platform that accelerates a broad range of databases up to ten times.

Leveling the Field: Powerful Software Solutions for Midsize Companies

Oracle Corporation — Wed, 25 Feb 2009 00:00:00 EST

This paper highlights the value and benefits Oracle partners bring to IT implementations through the global Accelerate program - fixed-scope/fixed-price approach that ultimately lowers costs to customers and speeds time to value.

Boost ROI with Faster, Easier, VISUAL Analytics

SPSS Inc. Worldwide Headquarters — Tue, 24 Feb 2009 00:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

eGuide: A Guide to Virtualization Ready Servers

Dell and Microsoft — Wed, 17 Dec 2008 00:00:00 EST

This expert E-Guide from the writers at SearchServerVirtualization.com brings you up-to- date on the latest virtualization developments and explains how they can benefit your IT shop.

Sustaining Software ROI Beyond Go-Live: How In-Application Performance Support Pays Off

Oracle Corporation — Mon, 01 Dec 2008 00:00:00 EST

This white paper examines post-go-live end-user support when developing training material and implementing a performance support system to boost the return on enterprise software investments.

Accelerate Value Creation: The Virtuous Cycle of Using Technology to Maximize Business Value

SAP America Inc — Sat, 18 Oct 2008 00:00:00 EDT

Understanding how IT can drive value and competitive advantage for your company is important for executives in all industries. This SAP Executive Insight paper explores the relationship between IT investment and performance and productivity gains.

Guide to Better Decision-Making for Your SMB Through IT

SAP America Inc — Mon, 09 Jun 2008 00:00:00 EDT

Small and midsize companies that can successfully align IT with their business objectives will be the ones to stay ahead of the competition by having access to the right information at the right time, allowing for better, faster decisions.

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution

AMD and VMware, Inc — Tue, 04 Mar 2008 00:00:00 EST

VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.

Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money

Microsoft — Mon, 01 Oct 2007 00:00:00 EDT

Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted.

Strategic QA: Steps to Effective Software Quality Assurance

IBM — Sun, 01 Jul 2007 00:00:00 EDT

This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning.

Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running ...

Microsoft — Thu, 28 Jun 2007 00:00:00 EDT

This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk.

Podcast--Connecting Through Content Issue One: How Technology Marketers Meet Buyers ' ...

KnowledgeStorm, Inc — Tue, 01 May 2007 00:00:00 EDT

This report discusses content strategies and preferences from the unique perspectives of both the B2B technology buyers and marketers.

Connecting Through Content: Issue One

KnowledgeStorm, Inc — Thu, 01 Mar 2007 00:00:00 EST

This report, Issue One: How Technology Marketers Meet Buyers' Appetite for Content is the first in the Connecting Through Content series, which explores content creation, distribution and lead nurturing through the dual marketers' and technology buyers' perspectives.

Top 10 Reasons Hackers Use the Web for Attacks

Blue Coat — Sun, 01 Jan 2006 00:00:00 EST

From desktop vulnerabilities to the impact open proxies, JavaScript, universal access to HTTP and the adoption of embedded HTML in email, this white paper presents the top ten scenarios hackers use the web to attack your infrastructure.

Define What ' s Valued Online - A Webcast Presented by KnowledgeStorm

KnowledgeStorm Webinars — Tue, 27 Sep 2005 00:00:00 EDT

The CMO Council and KnowledgeStorm have partnered to explore the relationship between online technology researchers and IT vendors. Join KnowledgeStorm in this Webcast replay to learn what over 1,400 survey respondents said about online technology content usage and its influence on IT buying.