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	Nature Of Customer Service  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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			<item>					
					<title>
					<![CDATA[9 Critical Steps in Designing Enterprise-Wide Feedback Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141336?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5141336&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper summarizes the benefits of the MarketTools CustomerSat Design Methodology, a proven approach to designing enterprise-wide feedback systems that MarketTools CustomerSat professionals have developed, refined, and perfected over nearly a decade.]]>				
					</description>
					<author>
						<![CDATA[MarketTools, Inc.]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Measuring and Improving Customer Satisfaction in the Insurance Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141338?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5141338&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how leading Insurers are using MarketTools’ CustomerSat to gather and analyze feedback from customers, employees, and others, as well manage timely responses to this feedback.]]>				
					</description>
					<author>
						<![CDATA[MarketTools, Inc.]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Saving At-Risk Customers and Revenue Through Survey Action Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141340?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5141340&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to understand what Survey Action management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.]]>				
					</description>
					<author>
						<![CDATA[MarketTools, Inc.]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Podcast: Insider Threats - an Interview with the Former Deputy Director of the National  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140954?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5140954&amp;c=CORE</link>
					<description>
						<![CDATA[ Bill Crowell, former Deputy Director of the NSA, is interviewed in this podcast. He talks extensively about insider threats, shares some stories from the trenches, and discusses the nature of cybercrime. Bill also covers the importance of sensitive data protection –- especially around mission-critical applications and databases.]]>				
					</description>
					<author>
						<![CDATA[Imperva]]>				
					</author>
					<pubDate>
						Thu, 12 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: Insider Threats -- an Interview with Bill Crowell -- Former Deputy ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140956?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5140956&amp;c=CORE</link>
					<description>
						<![CDATA[ Bill Crowell, former Deputy Director of the NSA, is interviewed in this presentation transcript. He talks extensively about insider threats, shares some stories from the trenches, and discusses the nature of cybercrime. Bill also covers the importance of sensitive data protection – especially around mission-critical applications and databases.]]>				
					</description>
					<author>
						<![CDATA[Imperva]]>				
					</author>
					<pubDate>
						Thu, 12 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[FalconStor &amp; reg; Virtual Tape Library Deduplication Demo]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140760?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5140760&amp;c=CORE</link>
					<description>
						<![CDATA[ Because backup operations create multiple copies of the same data, FalconStor VTL provides data deduplication. As backup jobs are added to the data repository, the new data is compared to existing data and any blocks already in the repository are deleted to reduce disk space consumption. View this demo and learn more about FalconStor deduplication.]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Mobile Workforce Productivity: Securing Mobile Connectivity with Two-Factor Authentication]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140799?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5140799&amp;c=CORE</link>
					<description>
						<![CDATA[ Organizations must now implement a secure user authentication system, which includes two-factor authentication, as a means to secure these remote connections to sensitive network resources and applications.]]>				
					</description>
					<author>
						<![CDATA[SafeNet, Inc.]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140688?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5140688&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes.]]>				
					</description>
					<author>
						<![CDATA[myDIALS Inc.]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[The Changing Nature of Cybercrime: Attackers, Counter Measures and New Models for Defense- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140295?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5140295&amp;c=CORE</link>
					<description>
						<![CDATA[ The threat environment has changed drastically in recent years. Threats are more complicated and attackers are part of organized groups seeking profit rather than fame. In this webcast, Charles Kolodgy of IDC highlights how attackers have been successful, countermeasures in risk reduction, and a new model for defense-in-depth.]]>				
					</description>
					<author>
						<![CDATA[ESET]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Podcast: The Changing Nature of Cybercrime: Attackers, Counter Measures and New Models for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140297?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5140297&amp;c=CORE</link>
					<description>
						<![CDATA[ The threat environment has changed drastically in recent years. Threats are more complicated and attackers are part of organized groups seeking profit rather than fame. In this podcast, Charles Kolodgy of IDC highlights how attackers have been successful, countermeasures in risk reduction, and a new model for defense-in-depth.]]>				
					</description>
					<author>
						<![CDATA[ESET]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[E-Guide: Storage Virtualization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140031?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5140031&amp;c=CORE</link>
					<description>
						<![CDATA[ This E-Guide explores server virtualization and its impacts on storage.  Learn more about the dynamic nature of virtualized environments and the overall state of adoption, performance spectrum, benefits, and challenges.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 09 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Leveraging A Demand-Driven Manufacturing Model To Enhance Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140007?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5140007&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses the fundamentals for successful demand-driven fulfillment manufacturing, including optimal channel and customer relationships, informed online buying and selling, flexible product configuration and order fulfillment and integrated operational infrastructures.]]>				
					</description>
					<author>
						<![CDATA[SYSPRO]]>				
					</author>
					<pubDate>
						Fri, 09 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Cost Effective Security and Compliance with Oracle Database 11g Release 2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139625?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5139625&amp;c=CORE</link>
					<description>
						<![CDATA[ With Oracle Database 11g powerful privileged user and multi-factor access control, data classification, and data masking, organizations can deploy reliable data security solutions that do not require any changes to existing applications, minimizing the costs associated with regulatory compliance and the deployment of strong internal controls.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 28 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How Bad Are the Bad Guys? - The Changing Nature of Web Security Threats]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141257?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5141257&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper considers how Web-based security threats are evolving, within the context of IT trends including mobile, home computing, and other forms of remote access that could all potentially increase the attack surface of the organization. Read on to learn more about protecting your organization from emerging Web-based security threats.]]>				
					</description>
					<author>
						<![CDATA[Webroot Software, Inc.]]>				
					</author>
					<pubDate>
						Wed, 23 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Best Practices for Managing Data Center Costs via Application and Server Consolidation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139741?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5139741&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper shows how next-generation Sun servers, based on the Intel Xeon processor 5500 series, allow IT organizations to meet these challenges by delivering game-changing performance and virtualization improvements that help enable companies to leverage best practices for IT management, application deployment, work processes, and cost control.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc. and Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Executive Roundtable - Optimizing Your Security Architecture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138978?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5138978&amp;c=CORE</link>
					<description>
						<![CDATA[ Join McAfee CEO Dave DeWalt as he announces a major product release from McAfee. In this executive roundtable discussion, customer Qualcomm and partner HP discuss today&apos;s toughest security issues, including what keeps security pros up at night, and why new products must address the sophisticated nature of today’s attacks.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Tue, 15 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Podcast: Executive Roundtable - Optimizing Your Security Architecture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138979?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5138979&amp;c=CORE</link>
					<description>
						<![CDATA[ Join McAfee CEO Dave DeWalt as he announces a major product release from McAfee. In this executive roundtable discussion, customer Qualcomm and partner HP discuss today&apos;s toughest security issues, including what keeps security pros up at night, and why new products must address the sophisticated nature of today’s attacks.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Tue, 15 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Implementing Unified Communications (UC): How to Minimize the Pitfalls and Capitalize on  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139140?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5139140&amp;c=CORE</link>
					<description>
						<![CDATA[ As Unified Communications (UC) moves increasingly from promise to implementation, questions arise about the best ways to establish UC solutions. This paper describes effective approaches to unifying communications, the importance of optimizing your network infrastructure and how embracing converged communications can increase business productivity.]]>				
					</description>
					<author>
						<![CDATA[Avaya]]>				
					</author>
					<pubDate>
						Mon, 14 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Mobile Application Development: Making It Easier For Developers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139189?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5139189&amp;c=CORE</link>
					<description>
						<![CDATA[ Mobile applications have not only piqued the interest of developers, but also of the average cell phone user.  Download this ebook and learn why.]]>				
					</description>
					<author>
						<![CDATA[SearchSOA.com]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141337?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5141337&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the CustomerSat Feedback System to improve overall customer service and grow their business.]]>				
					</description>
					<author>
						<![CDATA[MarketTools, Inc.]]>				
					</author>
					<pubDate>
						Wed, 19 Aug 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Critical Need for Encrypted Email and File Transfer Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139289?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5139289&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this white paper for a discussion of the key issues related to encryption for both email and file transfer systems, some of the leading statutes that require sensitive content to be encrypted, and suggestions for moving forward with encryption.]]>				
					</description>
					<author>
						<![CDATA[PGP Corporation]]>				
					</author>
					<pubDate>
						Sat, 25 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Rethinking Storage for Server Virtualization Environments]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137392?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5137392&amp;c=CORE</link>
					<description>
						<![CDATA[ Server virtualisation is an ever more important tool for reducing costs, increasing availability, and enhancing business agility.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 17 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Web Application for a Smarter Planet]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140461?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5140461&amp;c=CORE</link>
					<description>
						<![CDATA[ As threats to Web applications continue to grow, IBM offers Web application security for a smarter planet—integrated, end-to-end security to build secure Web applications, run secure Web applications and protect SOA environments.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 09 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Implementing Best Practices for Web 2.0 Security with the Websense Web Security Gateway]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138214?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5138214&amp;c=CORE</link>
					<description>
						<![CDATA[ The best way to address Web 2.0 threats is to combine the best aspects of traditional security and control techniques with new technology designed to address the dynamic, real-time nature of Web 2.0. This paper describes how one such solution enables you to quickly implement a best practices approach to making Web 2.0 secure and effective.]]>				
					</description>
					<author>
						<![CDATA[Websense, Inc.]]>				
					</author>
					<pubDate>
						Thu, 18 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Collaboration Advantage: Customer-Focused Partnerships In A Global Market]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136319?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5136319&amp;c=CORE</link>
					<description>
						<![CDATA[ In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Oracle Database 11g: Cost-Effective Solutions for Security and Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139590?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5139590&amp;c=CORE</link>
					<description>
						<![CDATA[ The increasingly sophisticated nature of information theft, and the continued emergence of new data privacy protection regulations worldwide, requires strong data security. Effective information security starts by protecting data at the source - the databases in which it resides. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Forrester Total Economic Impact Study on IPS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138652?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5138652&amp;c=CORE</link>
					<description>
						<![CDATA[ Network--Stop threats before they happen. This June 2009 study examines the financial impact and potential return on investment (ROI) for McAfee Network Security Platform intrusion prevention system (formerly McAfee IntruShield®), using Adena Health System as a case study.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Controlling Skype in your Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135808?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5135808&amp;c=CORE</link>
					<description>
						<![CDATA[ Skype usage is continuing to gain ground in enterprises with over 250 million downloads worldwide. Management therefore needs to decide whether the benefits overcome the drawbacks and set appropriate policies within the organization. Read this paper for more details.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Thu, 14 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135484?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5135484&amp;c=CORE</link>
					<description>
						<![CDATA[ This Internet service provider/portal operator of Globo, Brazil&apos;s largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Unlocking Hidden Value from Investments in SAP NetWeaver® Business Warehouse]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139214?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5139214&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this paper is to outline how IBM Cognos 8 Performance Management software and solutions are best suited to drive maximum value from investments in the SAP Business Warehouse. This topic is of interest to Business and IT Executives as well as SAP Solution Managers and Project Managers.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[What Every IT Manager Needs To Know About Project Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136058?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5136058&amp;c=CORE</link>
					<description>
						<![CDATA[ It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Inside SQL Server 2008: Exploring High Availability and Scalability Enhancements]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136047?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5136047&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft is targeting close to zero downtime with SQL 2008 with availability and recovery features that only used to be available via third-party solutions. This white paper discusses the evolution of High-availability from SQL 2005 to SQL 2008, and the tools available to minimize downtime in the Enterprise.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[From Silicon to Cloud: Building Up to Cloud Computing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140971?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5140971&amp;c=CORE</link>
					<description>
						<![CDATA[ Moving user data and environments to the Internet, so that they can be accessed via any Internet connection, dramatically changes the nature of the underlying server and client platforms. Server platforms must balance performance with power management in view of cost and other requirements such as security and reliability.]]>				
					</description>
					<author>
						<![CDATA[ZT Systems]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Lower Total Cost of Ownership for Mission Critical Applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139342?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5139342&amp;c=CORE</link>
					<description>
						<![CDATA[ As companies seek to lower their total cost of ownership, adopt more standards oriented platforms, and leverage existing IT assets while not compromising on the mission critical nature of their business applications, Oracle Tuxedo emerges as the platform of choice.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141333?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5141333&amp;c=CORE</link>
					<description>
						<![CDATA[ As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies&apos; current systems are not equipped with the necessary tools to manage and control such transactions.]]>				
					</description>
					<author>
						<![CDATA[Progress Software]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Accelerated Process Development and Execution in Large IP Service and Network Migration  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134446?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5134446&amp;c=CORE</link>
					<description>
						<![CDATA[ The lessons from this whitepaper are applicable to a wide array of IP transformation programs and technically complex change management projects.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Thu, 26 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Communications Transformation: Transportation, Energy, and the Public Sector]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134510?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5134510&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will provide insight into: a- the communications requirements of three specific industry segments (transportation, energy and the public sector), b- best practices to deliver the services and manage the projects efficiently, and c- innovative solutions and strategies deployed by these industry segments.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Thu, 26 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Address the Federal Government’s Records Management Challenges]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140610?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5140610&amp;c=CORE</link>
					<description>
						<![CDATA[ This report documents the systemic failure of the U.S. federal government to understand the nature of electronic record keeping. There is a way forward, but first we must change attitudes and perceptions. Read on to learn more about overcoming records management challenges.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Sat, 14 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Preparing for Tomorrow &amp; #39;s Threat Today: What We Can Learn from the History of Malware  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134094?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5134094&amp;c=CORE</link>
					<description>
						<![CDATA[ Yesterday&amp;#39;s virus is today&amp;#39;s custom malware&amp;#44; while denial of service attacks has been replaced with botnets. This paper examines the history of attacks of malware and the defenses needed to counter these attacks.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 13 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Role of Open Source Data Integration - An Analyst White Paper, by Mark Madsen]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137660?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5137660&amp;c=CORE</link>
					<description>
						<![CDATA[ This report by Mark Madsen will explain what data integration is, and especially the difference between Operational Data Integration and Analytic Data Integration. It highlights the benefits of open source for data integration, and provides a series of recommendations to make the integration job easier, repeatable and more productive.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Wed, 28 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enhancing Your Infrastructure in an Uncertain Economy to Support Your SOA Business Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140906?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5140906&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper defines the challenges facing today&apos;s IT executives and steps you can take now to support your organization’s SOA-based initiatives by cutting costs, leveraging your existing IT infrastructure and improving productivity.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 15 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SQL Server 2008: What to Expect]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102260?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=102260&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft SQL Server 2008 has many great new features that will allow you to develop higher performing&amp;#44; more scalable next&amp;#45;generation applications using more than just relational data.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Nature%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Security Awareness: Is User Education of Any Use at All?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138792?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5138792&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines arguments for and against security awareness training and education, approaches to integrating social approaches to security, and user-friendly approaches to teaching computer hygiene to mixed audiences.]]>				
					</description>
					<author>
						<![CDATA[ESET]]>				
					</author>
					<pubDate>
						Mon, 08 Dec 2008 00:00:00 EST				
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					<![CDATA[Selecting an ERP Solution: A Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101616?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=101616&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company.]]>				
					</description>
					<author>
						<![CDATA[Infor]]>				
					</author>
					<pubDate>
						Fri, 14 Nov 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Dealing with Chaos: 4 Steps to Manufacturing Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99764?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=99764&amp;c=CORE</link>
					<description>
						<![CDATA[ Manufacturers must be prepared to recognize impending change as early as possible, assess the potential impact, determine the optimum strategy for dealing with the change, and implement that strategy in the most effective way possible. In this white paper you&apos;ll learn 4 steps toward developing chaos-tolerant business processes.]]>				
					</description>
					<author>
						<![CDATA[Infor]]>				
					</author>
					<pubDate>
						Thu, 04 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[The Alarming Shift in Cybercrime: How Organized Attacks Now Target Your Wallet]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98182?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=98182&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will examine the shift in the nature of cybercrimes, how the thieves target their victims, and what can be done to prevent them.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[FireEye: Taking the Botnet Threat Seriously]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138647?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5138647&amp;c=CORE</link>
					<description>
						<![CDATA[ IT organizations have been subjected to a number of security plagues, but few of them have the potential for wide-spread havoc of the botnet. Gain new appreciation for the scale of the botnet threat, and how today&apos;s emerging solutions must answer the threat with a similar level of multi-faceted defense.]]>				
					</description>
					<author>
						<![CDATA[FireEye]]>				
					</author>
					<pubDate>
						Mon, 29 Oct 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[WindowTester Pro: An Innovative Solution for Automated Testing of Java Graphic User Interfaces]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133064?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=5133064&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes how WindowTester Pro software is used to solve the problems associated with testing all elements of an application&amp;#8217;s GUI.]]>				
					</description>
					<author>
						<![CDATA[Instantiations]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Data Center Projects: Standardized Process]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101803?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=101803&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper covers projects involving new construction or upgrades to the data center&amp;#8217;s physical infrastructure &amp;#45; the power&amp;#44; cooling&amp;#44; and other physical systems that house and protect the data center&amp;#8217;s IT equipment.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 01 Jun 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Essential Steps for Troubleshooting .NET Application Problems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92827?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Nature Of Customer Service&amp;n=92827&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores how to troubleshoot common application errors, including crashes and functionality failures, for greater application performance and an optimized end-user experience.]]>				
					</description>
					<author>
						<![CDATA[AVIcode, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Sep 2006 00:00:00 EDT				
					</pubDate>
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