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	Offshore Helpdesk Benefits  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[9 Critical Steps in Designing Enterprise-Wide Feedback Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141336?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5141336&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper summarizes the benefits of the MarketTools CustomerSat Design Methodology, a proven approach to designing enterprise-wide feedback systems that MarketTools CustomerSat professionals have developed, refined, and perfected over nearly a decade.]]>				
					</description>
					<author>
						<![CDATA[MarketTools, Inc.]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[E-Guide: Understanding Cloud Computing Benefits, Planning and Networking]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141206?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5141206&amp;c=CORE</link>
					<description>
						<![CDATA[ In this expert E-Guide you will gain insight into the origins and benefits of cloud computing. Learn which key questions that should be asked when planning a cloud architecture, and explore the important network considerations that should be taken into account when beginning a cloud initiative.]]>				
					</description>
					<author>
						<![CDATA[Platform Computing Corporation]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Affordable Consolidation Solutions with VMware and IBM System Storage DS3000 series]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141085?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5141085&amp;c=CORE</link>
					<description>
						<![CDATA[ Consolidating servers with VMware Infrastructure can deliver significant benefits, including: reduced capital and operating costs, infrastructure costs, faster IT response to business demands, improved IT service levels, and more consistent business operations.]]>				
					</description>
					<author>
						<![CDATA[CompuCom and IBM]]>				
					</author>
					<pubDate>
						Wed, 18 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Virtual Desktops and the Pano System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140950?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5140950&amp;c=CORE</link>
					<description>
						<![CDATA[ Pano Logic&amp;#174; is the first company to offer a complete, purpose&amp;#45;built solution for virtual desktops combining a unique zero&amp;#45;client endpoint device with centralized tools designed specifically for the tasks of deployment and managing virtual desktops.]]>				
					</description>
					<author>
						<![CDATA[Pano Logic, Inc]]>				
					</author>
					<pubDate>
						Thu, 12 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[E-Book: Understanding In-Database Analytics Technology - Benefits, Use Cases and ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140898?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5140898&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn all about in-database technology in this E-book, designed to give you a complete overview of the technology and how it can be leveraged successfully. Read on to learn why more companies are choosing to leverage this new technology - and learn more about their ROI and business results.]]>				
					</description>
					<author>
						<![CDATA[Sybase, Inc.]]>				
					</author>
					<pubDate>
						Wed, 11 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[WorkplaceControl for Notes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140745?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5140745&amp;c=CORE</link>
					<description>
						<![CDATA[ Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.]]>				
					</description>
					<author>
						<![CDATA[AedifiComm]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to expand enterprise reporting and capitalize on the benefits of BI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140387?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5140387&amp;c=CORE</link>
					<description>
						<![CDATA[ Is your organization making the most of BI and reporting projects? Find out how to improve your enterprise reporting with best practices advice and tips from BI expert Kimberly Nevala of Baseline Consulting.]]>				
					</description>
					<author>
						<![CDATA[Sybase, Inc.]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Distributed IT Infrastructures: Alternative Approaches]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140382?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5140382&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.]]>				
					</description>
					<author>
						<![CDATA[VM6 Software]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Extending the Benefits of Virtualization to Remote Office and Branch Locations, Small to  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140389?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5140389&amp;c=CORE</link>
					<description>
						<![CDATA[ VM6 provides affordable software solutions to extend the benefits of enterprise-class virtualization to remote offices and branch locations (ROBO), small to medium businesses and web hosters.]]>				
					</description>
					<author>
						<![CDATA[VM6 Software]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Still Transporting Your EDI Data the Same Old Way? Get Up to Speed and Move Data Faster and ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140267?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5140267&amp;c=CORE</link>
					<description>
						<![CDATA[ This webinar demonstrates how DataDirect&apos;s Data Integration Suite can help automate mission-critical EDI transactional processing for a variety of commercial industries.]]>				
					</description>
					<author>
						<![CDATA[DataDirect Technologies]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Desktop Virtualization: An Expert Guide to the Benefits and Challenges]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141319?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5141319&amp;c=CORE</link>
					<description>
						<![CDATA[ In this expert E-Guide, brought to you by SearchEnterpriseDesktop.com and Dell, you will gain insight into the top reasons to deploy virtual desktops in your organization.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Tue, 22 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Legacy Tools: Not Built for Today &apos; s Helpdesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139216?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5139216&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Next Generation Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139012?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5139012&amp;c=CORE</link>
					<description>
						<![CDATA[ This Wainhouse Research application brief explores the results of a groundbreaking survey on the next generation of audio conferencing. Get acquainted with Web-controlled audio conferencing, including business benefits, real-world impact and recommended best practices.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[P2V Benefits: Moving Servers From the Physical to the Virtual World Cuts Costs, Saves Space ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138910?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5138910&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtualization basically means inserting a software layer between your hardware and your operating system. This decouples the operating system from the hardware and allows you to run many operating systems at the same time on top of that same physical piece of hardware. Read this short paper to learn about the benefits of using virtual servers.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Enabling Enterprise 2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101700?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=101700&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to learn ways that organizations can create a strategy that embraces Web 2.0 technologies securely and enables a successful transition to Enterprise 2.0.]]>				
					</description>
					<author>
						<![CDATA[Websense, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Aug 2009 00:00:00 EDT				
					</pubDate>
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					<![CDATA[DataCore Software: IDC on Removing Storage-Related Barriers to Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141128?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5141128&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtualization is among the technologies that have become increasingly attractive in the current economic climate, with good reason. Organizations are implementing virtualization solutions to obtain several functional benefits.  But achieving these can be challenging.]]>				
					</description>
					<author>
						<![CDATA[DataCore Software Corporation]]>				
					</author>
					<pubDate>
						Thu, 23 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Business Together with Microsoft: the unified communications and collaboration solution of  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137447?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5137447&amp;c=CORE</link>
					<description>
						<![CDATA[ With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[Orange Business Services]]>				
					</author>
					<pubDate>
						Mon, 20 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Presentation Transcript: Best Practices in Selecting a SAP Managed Hosting Provider]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136647?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5136647&amp;c=CORE</link>
					<description>
						<![CDATA[ In this presentation transcript, Michael Dortch, Founder and Lead Analyst of DortchOnIT.com, explains what to look for in an SAP managed hosting provider including how to determine your organization&apos;s requirements and how to evaluate potential providers.]]>				
					</description>
					<author>
						<![CDATA[Freudenberg IT]]>				
					</author>
					<pubDate>
						Tue, 16 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Evaluating the Advantages and Pitfalls of SAP Managed Hosting]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136654?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5136654&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, you will learn what to look for in an SAP managed hosting provider &amp;#45;&amp;#45; including how to determine your organization&amp;#39;s requirements and how to evaluate potential providers.]]>				
					</description>
					<author>
						<![CDATA[Freudenberg IT]]>				
					</author>
					<pubDate>
						Tue, 16 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Track It! &amp; #45; Change Management Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136371?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5136371&amp;c=CORE</link>
					<description>
						<![CDATA[ The Numara Track It! helpdesk/ asset management solution offers a fully integrated &amp;#147;Change Management&amp;#148; module that provides flexibility for seamless upgrades of services &amp;#45; hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Understanding the Business Benefits of an Open Source SOA Platform]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136202?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5136202&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper is divided into two sections. The first half of the paper describes the business challenges of three JBoss Enterprise Middleware customers and how they gained business benefit from the use of JBoss Enterprise products and services. The second half of the paper provides insight into the JBoss Enterprise SOA platform.]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Overall Approach To Data Quality ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136234?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5136234&amp;c=CORE</link>
					<description>
						<![CDATA[ Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[vSphere: New Features and Benefits]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136166?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5136166&amp;c=CORE</link>
					<description>
						<![CDATA[ vSphere, VMware&apos;s latest release, adds approximately 150 new features to its previous VI3 product! The purpose of this white paper is to highlight the most notable of these features and to discuss the benefits they offer your organization&apos;s IT infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[10 Hot Skills for 2009]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135476?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5135476&amp;c=CORE</link>
					<description>
						<![CDATA[ With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here&apos;s our top 10 hot skills that will take us from a down economy and beyond.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Buyer’s Guide for Enterprise Single Sign-On]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139585?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5139585&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Simplify Oracle CRM On Demand Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133581?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5133581&amp;c=CORE</link>
					<description>
						<![CDATA[ Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution.  Read this paper for more.]]>				
					</description>
					<author>
						<![CDATA[Cast Iron Systems]]>				
					</author>
					<pubDate>
						Mon, 23 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[How the Small Get Mighty: Manufacturing ERP Is Essential but Not Just Any ERP Will Do]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102556?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=102556&amp;c=CORE</link>
					<description>
						<![CDATA[ As many SMMs are realizing&amp;#44; ERP is essential&amp;#44; although not just any ERP system will do&amp;#44; with the right ERP system in place&amp;#44; SMMs can get mighty and thrive in the face of bigger competition.]]>				
					</description>
					<author>
						<![CDATA[IQMS]]>				
					</author>
					<pubDate>
						Wed, 24 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Benefits of Unified Messaging in Exchange Server 2007]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102238?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=102238&amp;c=CORE</link>
					<description>
						<![CDATA[ Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[SharePoint Customization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102258?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=102258&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional &amp;#34;out of the box&amp;#34; customization elements are available.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[E &amp; #45;Learning Benefits and ROI Comparison of E &amp; #45;Learning vs. Traditional Training]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102177?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=102177&amp;c=CORE</link>
					<description>
						<![CDATA[ The focus of this white paper will outline the benefits of web&amp;#45;based training along with a practical framework for developing ROI when looking at the cost of traditional training methods verses e&amp;#45;Learning.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 08 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Performance Management Applications Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140073?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5140073&amp;c=CORE</link>
					<description>
						<![CDATA[ Hyperion performance management applications deliver a wide range of Business benefits as well as IT benefits; this overview outlines key benefits.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Do More with Less: Virtualizing the Desktop]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138855?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5138855&amp;c=CORE</link>
					<description>
						<![CDATA[ Hailed by top analysts as a need-to-know technology and the future of enterprise computing, the benefits of desktop virtualization can be summed up in four words: Do more with less. This article will delve into the options, outcomes and business benefits that desktop virtualization can bring to your business.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Fri, 17 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[ITIL &amp; #174; v3: What It Is and Why You Should Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100927?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=100927&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains ITIL by describing its benefits&amp;#44; where it comes from&amp;#44; why you need to know about it&amp;#44; which types of IT organization can benefit from using it&amp;#44; and how to get started.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sat, 11 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[The Role of ERP in Globalization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132034?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5132034&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper examines the role of ERP in Globalization in detail, outlining steps to improve current strategies to meet the changing face of the global business of today &amp;#46;&amp;#46;&amp;#46;and tomorrow.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Thu, 18 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[CIO Decisions Ezine Vol. 2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98971?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=98971&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business.]]>				
					</description>
					<author>
						<![CDATA[CIO Decisions]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[The ROI and TCO Benefits of Data Deduplication for Data Protection in the Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99519?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=99519&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper examines and quantifies the costs and benefits of backup with deduplication storage as strategic assets for data protection. Three organizations in different industries are discussed as case studies.]]>				
					</description>
					<author>
						<![CDATA[Data Domain]]>				
					</author>
					<pubDate>
						Tue, 26 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Common Pitfalls in Server Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138926?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5138926&amp;c=CORE</link>
					<description>
						<![CDATA[ For all its benefits, server virtualization can be difficult to implement and could actually increase your costs and complicate network management. Here are some common pitfalls to look out for and avoid.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Mon, 25 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Offshore%20Helpdesk%20Benefits/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Evaluating the Costs and Benefits of Backup and Deduplication Storage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139684?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5139684&amp;c=CORE</link>
					<description>
						<![CDATA[ Unreliable backups and recovery times that are too long have long plagued IT organisations. This paper takes a look at the costs and benefits of backup with deduplication storage as strategic assets for data protection.]]>				
					</description>
					<author>
						<![CDATA[Data Domain]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Bankinter turns to Intel &amp; reg; Core &amp; trade;2 Processor with vPro &amp; trade; technology to  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140138?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5140138&amp;c=CORE</link>
					<description>
						<![CDATA[ Bankinter, a multichannel bank, chose to work together with Intel and Infogroup in order to benefit from Intel&amp;reg; Core&amp;trade; 2 Processor with vPro&amp;trade; technology which it believed could meet its desktop platform manageability challenge.]]>				
					</description>
					<author>
						<![CDATA[Intel Technology Provider]]>				
					</author>
					<pubDate>
						Fri, 09 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[HEALTHsuite® - Claims Processing Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93897?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=93897&amp;c=CORE</link>
					<description>
						<![CDATA[ HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.]]>				
					</description>
					<author>
						<![CDATA[RAM Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Securing Laptops with Full Disk Encryption]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139295?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5139295&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn about the driving factors behind the increasing use of laptops in business activities, the data and information security issues associated with laptop systems, the overall benefits and challenges of encryption, the overall benefits of full disk encryption, and PGP Corporation&apos;s highly effective approach.]]>				
					</description>
					<author>
						<![CDATA[PGP Corporation]]>				
					</author>
					<pubDate>
						Sat, 16 Feb 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138224?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=5138224&amp;c=CORE</link>
					<description>
						<![CDATA[ Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics&amp;trade; CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 01 Jan 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Master Data Management: Extracting Value from Your Most Important Intangible Asset]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97582?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=97582&amp;c=CORE</link>
					<description>
						<![CDATA[ Effective master data management can save time and money &amp;#45; even enable the capture of incremental revenues&amp;#44; it can also reduce costs while improving customer service.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Service Delivery Innovation: Creating Client Value and Enhancing Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98797?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=98797&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper reviews the forces that affect the professional services market today&amp;#44; defines and explains the main pillars of service delivery innovation&amp;#44; and reviews the benefits firms derive from service delivery innovation.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[FACTS &amp; #174; 125 &amp; #153;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95477?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Offshore Helpdesk Benefits&amp;n=95477&amp;c=CORE</link>
					<description>
						<![CDATA[ FACTS&amp;#174; 125&amp;#153; is a fully automated and comprehensive system for the management of Section 125&amp;#44; Flexible Benefit plans.]]>				
					</description>
					<author>
						<![CDATA[Ebix Health, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2001 00:00:00 EST				
					</pubDate>
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