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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Increasing Competitiveness and Reducing Costs in Today &apos; s Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141306?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5141306&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.]]>				
					</description>
					<author>
						<![CDATA[Microsoft Corporation India Pvt Ltd]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Microsoft Business Productivity Online Suite: Highly Secure &amp; Reliable Cloud Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140920?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140920&amp;c=CORE</link>
					<description>
						<![CDATA[ Where can you find one complete and highly secure suite of productivity tools that all work together? With cloud services, you can deliver fully hosted online productivity tools for real-time communication and collaboration that are all designed to work together. The Microsoft Business Productivity Online Suite is one stop shopping in the cloud.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 11 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[eToken PRO Anywhere Flash Demo]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140855?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140855&amp;c=CORE</link>
					<description>
						<![CDATA[ View this demo to learn why eToken PRO Anywhere is ideal for corporate and Internet security needs, enabling organizations to expand their range of online business services while providing end users with full roaming capabilities. For consumers, the convenience of a robust and yet simple “Plug and Play” solution is unbeatable.]]>				
					</description>
					<author>
						<![CDATA[SafeNet, Inc.]]>				
					</author>
					<pubDate>
						Tue, 10 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Presentation Transcript: Online Backup FAQ]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140866?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140866&amp;c=CORE</link>
					<description>
						<![CDATA[ Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this presentation transcript, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[WorkplaceControl for Notes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140745?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140745&amp;c=CORE</link>
					<description>
						<![CDATA[ Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.]]>				
					</description>
					<author>
						<![CDATA[AedifiComm]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Future of Authentication for Online Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140617?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140617&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, we take a look at how strong authentication can benefit eCommerce and online services. We will evaluate the risks that identity fraud, phishing and cybercrime pose for online service providers and discuss how strong user authentication can alleviate these risks.]]>				
					</description>
					<author>
						<![CDATA[SafeNet, Inc.]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Online Backup FAQ]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140371?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140371&amp;c=CORE</link>
					<description>
						<![CDATA[ Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this podcast, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Mon, 26 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Security in the Business Productivity Online Suite from Microsoft Online Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140166?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140166&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes how Microsoft manages security, privacy, and continuity of the Online Services program, as well as how it aligns with industry standards for security and reliability.]]>				
					</description>
					<author>
						<![CDATA[SHI]]>				
					</author>
					<pubDate>
						Thu, 15 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Online data backup and recovery tips for SMBs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140056?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140056&amp;c=CORE</link>
					<description>
						<![CDATA[ Online backup is an effective solution for SMBs, which are often challenged by many of the same data management issues larger companies face. This podcast covers various aspects of online backup services, how to evaluate your needs, what to look for given your backup requirements, and how to decide if a combined backup/DR plan is right for you.]]>				
					</description>
					<author>
						<![CDATA[3X Systems]]>				
					</author>
					<pubDate>
						Mon, 12 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Making Sense of Man-in-the-Browser: Strategies for Mitigating a Menacing Threat]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140929?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140929&amp;c=CORE</link>
					<description>
						<![CDATA[ The increasing implementation of strong two-factor authentication has challenged fraudsters to develop new methods to target online users.  One of the latest tactics fraudsters are employing is the use of Trojans to launch man-in-the-browser attacks. Read on to learn more about this type of attack and how to defend against it.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Mon, 12 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Presentation Transcript - Best Practices: Protect Your Online Revenue Through Web  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140011?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140011&amp;c=CORE</link>
					<description>
						<![CDATA[ This transcript will discuss optimizing application performance and quality, and various strategies that IDC sees in its research to help you improve your decision making about how you approach quality, management and performance optimization. Read on to learn more about how to protect your online revenue through web performance testing.]]>				
					</description>
					<author>
						<![CDATA[Gomez]]>				
					</author>
					<pubDate>
						Fri, 09 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Oracle Solutions eXpo Virtual Seminar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139824?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5139824&amp;c=CORE</link>
					<description>
						<![CDATA[ Join Oracle and our Partners at Oracle Solutions eXpo Online, a FREE virtual conference, on Thursday, December 10, 2009 for IT experts and business decision makers.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[EVault Online Backup and Recovery Solutions Demo]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139790?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5139790&amp;c=CORE</link>
					<description>
						<![CDATA[ EVault online backup and recovery solutions make it easy to protect your data offsite, automatically. They’re easy to use, fast, and secure. And they make it simple to comply with regulations. View this demo to find out how you can sustain the life blood of your company today.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Fri, 02 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[actiTIME 2.0 - Time-Tracking Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139697?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5139697&amp;c=CORE</link>
					<description>
						<![CDATA[ actiTIME is a time-tracking application for small and medium size teams. It helps improve business process, analyze performance and reduce costs. It provides an easy way to track time, manage job assignments, generate reports and prepare billing data.]]>				
					</description>
					<author>
						<![CDATA[Actimind, Inc.]]>				
					</author>
					<pubDate>
						Wed, 30 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Avatars Proven to Increase Advertising Effectiveness]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139713?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5139713&amp;c=CORE</link>
					<description>
						<![CDATA[ Blue Rain commissioned Humanity Online to create an avatar for their character &quot;Marcus OneNote&quot; that could act, react, and interact with visitors to the OneNote Ad and landing page of the community site for OneNote. Read on to learn how avatars are increasing advertising effectiveness.]]>				
					</description>
					<author>
						<![CDATA[Humanity Interactive]]>				
					</author>
					<pubDate>
						Wed, 30 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Online Security: A Human Perspective]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139589?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5139589&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper summarizes the salient findings from a research into online consumer behavior and outlines the proper mechanisms for introducing security measures to streamline security and improve end-user experience by taking into account consumers’ attitudes and understanding of online security.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Fri, 25 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Legacy Tools: Not Built for Today &apos; s Helpdesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139216?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5139216&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Introduction to Microsoft Dynamics CRM Online]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138997?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5138997&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Confidence in Commerce: Enabling e-banking and online services with two-factor authentication]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140618?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140618&amp;c=CORE</link>
					<description>
						<![CDATA[ Many financial organizations are looking to implement proactive security measures to combat identity theft. Strong authentication – a security method which employs the use of more than one factor to identify users accessing private networks and applications – is among today’s leading choices.]]>				
					</description>
					<author>
						<![CDATA[SafeNet, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Jeweler Moves to Online Services to Boost Productivity and Cut Costs by 90 Percent]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140905?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140905&amp;c=CORE</link>
					<description>
						<![CDATA[ REEDS Jewelers is a full-service, multichannel jewelery retailer with 67 stores in the United States and an online presence. REEDS subscribed to Microsoft&amp;reg; Business Productivity Online Standard Suite, part of Microsoft Online Services, to give employees online access to the latest communications programs.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[E-Book - Online Fraud: Mitigation and Detection to Reduce the Threat of Online Crime]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139762?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5139762&amp;c=CORE</link>
					<description>
						<![CDATA[ As our economy struggles to regain its footing, online fraud is more prevalent than ever. In this E-Book, experts reveal a model for common fraud and present tips on easing fraud pains. Also, find out how financial fraud affects consumer bank behavior. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[SearchSecurity.com]]>				
					</author>
					<pubDate>
						Mon, 31 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Internet Gambling Sites: Expose Fraud Rings and Stop Repeat Offenders with Device Reputation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139368?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5139368&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help you understand what new and innovative techniques can be used to combat online fraud and abuse, and how online casinos can realize a true return on investment by reducing losses from fraud exposure and increasing operational efficiency within the fraud detection process.]]>				
					</description>
					<author>
						<![CDATA[iovation, Inc.]]>				
					</author>
					<pubDate>
						Mon, 22 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Track It! &amp; #45; Change Management Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136371?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5136371&amp;c=CORE</link>
					<description>
						<![CDATA[ The Numara Track It! helpdesk/ asset management solution offers a fully integrated &amp;#147;Change Management&amp;#148; module that provides flexibility for seamless upgrades of services &amp;#45; hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Microsoft Online Services Business Value]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140918?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140918&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft&amp;reg; Online Services provide businesses with subscription-based Microsoft-hosted online services that offer access to rich communication, collaboration, and productivity applications from anywhere. Read this white paper to learn more.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Delphi Capital Easily Shifts to EVault &apos; s Cloud-Based Managed Backup Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140976?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140976&amp;c=CORE</link>
					<description>
						<![CDATA[ This document provides an examination of Delphi Capital&apos;s implementation of the EVault Managed Backup Services and the firm&apos;s experience and opinions on the solution. End users can use this information to assess whether online backup services are applicable within their environment and what benefits can be expected.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Fri, 29 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Ingersoll Rand Increases Business Agility with Microsoft Online Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140904?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140904&amp;c=CORE</link>
					<description>
						<![CDATA[ Ingersoll Rand is a global diversified industrial firm. Ingersoll Rand contracted with Microsoft to standardize desktops, improve infrastructure, and optimize the IT platform resulting in lower IT costs, better agility and increased service levels.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Buyer’s Guide for Enterprise Single Sign-On]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139585?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5139585&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Law Firm Cuts IT Costs by 90 Percent, Dismisses Server Worries with Online Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140908?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140908&amp;c=CORE</link>
					<description>
						<![CDATA[ James C. Nolan Law Office wanted to reduce monthly server maintenance fees, eliminate concerns about server reliability, and simplify the process of connecting seasonal workers to company systems. The firm got rid of its servers and subscribed to the Microsoft&amp;reg; Business Productivity Online Standard Suite.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 06 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Orthopedic Center to Grow 30 Percent and Boost Productivity with Online Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140903?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140903&amp;c=CORE</link>
					<description>
						<![CDATA[ annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft&amp;reg; Online Services helped them reach their goals.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SharePoint Customization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102258?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=102258&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional &amp;#34;out of the box&amp;#34; customization elements are available.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Online Training Case Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102178?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=102178&amp;c=CORE</link>
					<description>
						<![CDATA[ The operations division in a large multibillion&amp;#45;dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250&amp;#45;seat license.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 08 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140909?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=5140909&amp;c=CORE</link>
					<description>
						<![CDATA[ Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft&amp;reg; Office Live Meeting was adopted.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Learn More About KnowledgeStorm]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/71180?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=71180&amp;c=CORE</link>
					<description>
						<![CDATA[ KnowledgeStorm is the Internet&apos;s top-ranked search resource for technology solutions and information. With our premier network, search expertise and performance tools and services, KnowledgeStorm provides technology vendors the most opportunities to reach buyers on the Internet and convert them into Web leads.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Jun 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast - Emerging Media Series: Online Video, Social Networks and Wikis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85801?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=85801&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Tue, 28 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Emerging Media Series: Online Video, Social Networks and Wikis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85553?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=85553&amp;c=CORE</link>
					<description>
						<![CDATA[ This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Thu, 09 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Emerging Media Series: How Blogs and Real Simple Syndication (RSS) Impact B2B Technology  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84548?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=84548&amp;c=CORE</link>
					<description>
						<![CDATA[ This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Fri, 08 Sep 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast: Emerging Media Series II: Blogs and Real Simple Syndication Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85204?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=85204&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Sep 2006 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Emerging Media Series: How Blogs &amp; Real Simple Syndication (RSS) Impact B2B Technology  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85214?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=85214&amp;c=CORE</link>
					<description>
						<![CDATA[ This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Sep 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Podcast: Emerging Media Series, Issue Two: Blogs and Real Simple Syndication Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84803?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=84803&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Fri, 01 Sep 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Strategies for Distributing Your Online Content: Why, Where and How]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/83735?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=83735&amp;c=CORE</link>
					<description>
						<![CDATA[ In this one hour Webcast, presented by Jeff Ramminger, EVP KnowledgeStorm, learn how you can develop more effective content, make it available more efficiently and influence the most important decision makers at the right stages of the buying process.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Thu, 20 Jul 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Podcast - What Technology Buyers Want You To Know About Online Content]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/80970?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=80970&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast summarizes, Define What&apos;s Valued Online, a new study which confirms what many technology marketers have instinctively suspected all along: Buyers of technology products consider Internet research essential to their ability to do their jobs. Listen to this podcast to learn about basic changes you can make to improve your online content.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Mon, 27 Feb 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[What Technology Buyers Want You to Know About Online Content]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/79443?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=79443&amp;c=CORE</link>
					<description>
						<![CDATA[ A new study, Define What&apos;s Valued Online, confirms what many technology marketers have instinctively suspected all along: Buyers of technology products consider Internet research essential to their ability to do their jobs. Learn about basic changes you can make to improve your online content.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Tue, 13 Dec 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Define What &apos; s Valued Online - A Webcast Presented by KnowledgeStorm]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77387?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=77387&amp;c=CORE</link>
					<description>
						<![CDATA[ The CMO Council and KnowledgeStorm have partnered to explore the relationship between online technology researchers and IT vendors. Join KnowledgeStorm in this Webcast replay to learn what over 1,400 survey respondents said about online technology content usage and its influence on IT buying.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Tue, 27 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Lead Generation and Management: Online Strategies and Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/66002?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Online Helpdesk Software&amp;n=66002&amp;c=CORE</link>
					<description>
						<![CDATA[ Recent research by SiriusDecisions has shown that the average B2B organization actually utilizes only 6 % of the leads generated per year. If you&apos;re like many sales and marketing professionals, the time and money you will spend on online lead generation and management in 2004 will not yield the results you&apos;re looking for.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Tue, 15 Jun 2004 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Online%20Helpdesk%20Software/ds,CORE/oe,utf8/rss.xml						
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