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	Open Source Customer Service System  - KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Driving Effective Software Quality to Address Application Complexity]]>				
					</title>
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					<description>
						<![CDATA[ Join Melinda Ballou as she answers how organizations can be successful and maintain high-performing business-critical software with fewer resources and strategies for successful quality adoption.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 02 Dec 2009 00:00:00 EST				
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					<title>
					<![CDATA[Strategies and Best Practices: Reduce IT Costs with Red Hat Enterprise Linux and IBM Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141309?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5141309&amp;c=CORE</link>
					<description>
						<![CDATA[ CIOs are focused on raising the ROI of IT, expanding business impact, and making innovations real. This whitepaper focuses on two high return options–license cost optimization and migration to a lower total cost infrastructure to deliver the same or better business value.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Sun Systems for Oracle &apos; s Siebel CRM Enterprise: Transform Your Business for Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141037?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5141037&amp;c=CORE</link>
					<description>
						<![CDATA[ Consolidating and virtualizing application, web, and database tiers for enterprise Oracle&amp;reg; Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun&apos;s platform for the Oracle Siebel CRM software stack.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 16 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Open Source Search: What &apos; s New in Apache Solr 1.4]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140654?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5140654&amp;c=CORE</link>
					<description>
						<![CDATA[ Apache Solr is the definitive application development implementation for Lucene, and it is the leading open source search platform. This white paper describes the new features and improvements in the latest version, Apache Solr 1.4.]]>				
					</description>
					<author>
						<![CDATA[Lucid Imagination]]>				
					</author>
					<pubDate>
						Mon, 26 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Business Intelligence Solution for Web Infrastructure Open the Door to Better Decisions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140354?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5140354&amp;c=CORE</link>
					<description>
						<![CDATA[ Composed of Sun hardware systems and commercial open-source solutions Pentaho for BI and data integration, and Infobright, built on MySQL, for data warehousing, this solution comes in two customizable recommended configurations to fit your data requirements and budget -- and ease deployment.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Sun and Pentaho: Achieving enterprise business intelligence success with integrated, open,  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140049?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5140049&amp;c=CORE</link>
					<description>
						<![CDATA[ Together, Sun and Pentaho provide integrated hardware, software, and services solutions for data warehousing and BI that provide full functionality, robust enterprise-class performance and scalability, and significantly reduced acquisition and ownership costs compared to proprietary hardware and software solutions.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 09 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Sun Business Intelligence Solution for Web Infrastructure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140048?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5140048&amp;c=CORE</link>
					<description>
						<![CDATA[ The combination of Sun Open Storage and the commercial open-source Infobright data warehousing and Pentaho business intelligence and ETL software packages dramatically lowers the cost of entry and simplifies deployment of a powerful, sophisticated BI infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 09 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Red Hat Open Source Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139969?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5139969&amp;c=CORE</link>
					<description>
						<![CDATA[ Red Hat, the world&apos;s leading provider of open source solutions, is committed to utilizing the principles of open source to provide enterprise-level security to its customers. This paper reviews open source software development principles and process and how those lead to more secure software.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Seven Best Practices for Managing Software Intellectual Property in an Open Source World]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139946?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5139946&amp;c=CORE</link>
					<description>
						<![CDATA[ Over the past decade, a powerful new approach to development - open source software - has risen to prominence, dramatically increasing the opportunity to re-use existing software. This report describes a set of seven best practices whose objective is to encourage development based on component re-use and software assembly.]]>				
					</description>
					<author>
						<![CDATA[Black Duck Software]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[The Development Executive’s Guide to Open Source Software Policy Implementation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139949?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5139949&amp;c=CORE</link>
					<description>
						<![CDATA[ Black Duck provides a framework that not only allows your software development organization to benefit from open source but also allows other enterprise stakeholders—including legal, IT, security, export and purchasing personnel—to access timely and relevant information to effectively manage business risks.]]>				
					</description>
					<author>
						<![CDATA[Black Duck Software]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Increase Velocity and Value with Agile Development using Open Source]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139941?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5139941&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper explains the advantages of reusing open source components in projects implemented by agile development teams, discusses the issues and risks that must be managed, and highlights the benefits organizations can receive by leveraging open source components.]]>				
					</description>
					<author>
						<![CDATA[Black Duck Software]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Black Duck Software Customer Success Story]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139925?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5139925&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to see how Intel reduced software rework and mitigated business risk by using Black Duck&amp;#153; Protex to validate that open source, 3rd party and internal software usage strictly adhered to Intel&apos;s software licensing policies.]]>				
					</description>
					<author>
						<![CDATA[Black Duck Software]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[What &apos; s New in Apache Lucene 2.9]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140660?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5140660&amp;c=CORE</link>
					<description>
						<![CDATA[ Since its introduction nearly 10 years ago, Apache Lucene has become a competitive player for developing extensible, high-performance full-text search solutions. This white paper describes the new features and improvements in the latest version, Apache Lucene 2.9.]]>				
					</description>
					<author>
						<![CDATA[Lucid Imagination]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Red Hat Open Source Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139550?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5139550&amp;c=CORE</link>
					<description>
						<![CDATA[ The open source development model allows innovation to happen rapidly in all areas—including security. The Red Hat development process leads the industry in providing innovative and secure solutions, and includes a dedicated Security Response Team whose speed and reliability is among the best in the industry.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Thu, 24 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Vyatta vRouter &amp; vFirewall for XenServer &amp; VMware]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139470?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5139470&amp;c=CORE</link>
					<description>
						<![CDATA[ Vyatta&apos;s vRouter &amp; vFirewall technology is optimized to run in virtual environments to manage traffic and enforce policies in the same way that a physical router, firewall, VPN or intrusion prevention device does in a traditional infrastructure. Try out this open source software today.]]>				
					</description>
					<author>
						<![CDATA[Vyatta Inc.]]>				
					</author>
					<pubDate>
						Tue, 22 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Getting Started with FUSE ESB 4.x]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138548?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5138548&amp;c=CORE</link>
					<description>
						<![CDATA[ Download this webcast learn first-hand, how easy it is to develop advanced SOA applications using open source tools.]]>				
					</description>
					<author>
						<![CDATA[FUSE]]>				
					</author>
					<pubDate>
						Tue, 22 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Leveraging Open Source Business Intelligence across Your Organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139052?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5139052&amp;c=CORE</link>
					<description>
						<![CDATA[ Download this white paper to learn about overcoming the technical challenges and misconceptions around delivering open source BI, as well as developing and maximizing the use of open source BI.]]>				
					</description>
					<author>
						<![CDATA[Actuate]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Download the Fall 2009 edition of Perform Magazine]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139040?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5139040&amp;c=CORE</link>
					<description>
						<![CDATA[ Download Perform today for informative and insightful articles including how open source is changing the face of enterprise software, tips from the field on how to ignite enterprises to reach new levels of performance excellence, and deliver unmatched insight to users.]]>				
					</description>
					<author>
						<![CDATA[Actuate]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Cost Effectively Deploy Open Source Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138962?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5138962&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended for IT managers, project leads, and developers who must implement open source business intelligence (BI) to support the ever growing business user needs. You will learn how to add new reporting features and functions to your applications without any scalability issues and more.]]>				
					</description>
					<author>
						<![CDATA[Actuate]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Intel Open Source Innovation Video by Doug Fisher]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138770?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5138770&amp;c=CORE</link>
					<description>
						<![CDATA[ Intel Software and Services Group VP, Doug Fisher discusses Intel’s innovation in the Open Source community helping companies power their operating environments by optimizing for Intel® Xeon® platforms.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Moblin Open Source Project Road Map]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138766?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5138766&amp;c=CORE</link>
					<description>
						<![CDATA[ In this Videocast, Intel Open Source Chief Strategist Dirk Hohndel provides an overview of Moblin, the Open Source project focused on building a Linux-based platform optimized for the next generation of mobile devices including Netbooks, Mobile Internet Devices, and In-vehicle infotainment systems.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Novell and Intel Move Virtualization Forward with Open Source (Video)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138760?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5138760&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover how Novell and Intel collaborate in open standards and open source projects such as the Linux* kernel and the Xen* hypervisor moving virtualization forward along with the user of non-proprietary architecture so that customers can avoid vendor lock-in, while lowering solutions costs.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Red Hat and Intel Collaborate to Empower Open Source Software (Video)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138763?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5138763&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover how Novell and Intel collaborate in open standards and open source projects such as the Linux* kernel and the Xen* hypervisor moving virtualization forward along with the user of non-proprietary architecture so that customers can avoid vendor lock-in, while lowering solutions costs.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Open Source at Intel: Building with the Ecosystem]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138698?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5138698&amp;c=CORE</link>
					<description>
						<![CDATA[ This brochure details how Intel works with Open Source software developers who can adopt, change and redistribute the underlying code, helping drive rapid technological innovation.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Deploying Business Intelligence on Sun Fire X4275 Servers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140034?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5140034&amp;c=CORE</link>
					<description>
						<![CDATA[ Based on open source software and powerful Sun hardware technology, the Sun Business Intelligence Solution for Web Infrastructure provides an easy to manage, enterprise-class, and highly scalable Business Intelligence and Data Warehousing solution that features a low total cost of ownership.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Integrating Data in the Information System, an Open Source Approach]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137662?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5137662&amp;c=CORE</link>
					<description>
						<![CDATA[ This White Paper describes a number of real-life applications and databases interoperability scenarios and explains how an Open Source approach helps in solving interoperability challenges. Read this paper to learn more about successfully connecting new technology deployments with existing infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Tue, 28 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Tech Report: Open-Source Storage Explained]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137561?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5137561&amp;c=CORE</link>
					<description>
						<![CDATA[ This Tech Report will dive deep into the capabilities as well as challenges with open-source storage, as storage pros continue to seek information regarding this increasingly popular storage trend.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 24 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Open Sesame: Why Open Source BI, Data Integration, and Data Warehousing Solutions are  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137654?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5137654&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines the challenges faced by organizations today regarding their BI, data integration, and data warehousing environments, why traditional solutions fall short, and the rise of upstart open source companies. Read on to learn more about open source BI, data integration, and data warehousing solutions.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Sun, 28 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Storage Evolution: Leveraging and Revolutionizing your Storage Network]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136350?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5136350&amp;c=CORE</link>
					<description>
						<![CDATA[ It&apos;s been estimated that Open Storage architectures will make up just under 12 % of the market by 2011, fueled by the industry&apos;s need for more scalable and economic storage. The following podcast will present the ideas and strategies of Open Storage and the key benefits it delivers to storage architectures.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Understanding the Business Benefits of an Open Source SOA Platform]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136202?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5136202&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper is divided into two sections. The first half of the paper describes the business challenges of three JBoss Enterprise Middleware customers and how they gained business benefit from the use of JBoss Enterprise products and services. The second half of the paper provides insight into the JBoss Enterprise SOA platform.]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Red Hat and Intel: Moving Intelligence Forward]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136738?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5136738&amp;c=CORE</link>
					<description>
						<![CDATA[ Put state-of-the-art intelligence to work on the challenges of tomorrow by running Red Hat Enterprise Linux on the latest Intel&amp;reg; Xeon&amp;reg; processors. Red Hat&apos;s open source, commercial-strength innovation delivers optimized results for performance, energy efficiency, and advanced virtualization on Intel platforms, all at an affordable price.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Vyatta - Open Routing, Firewall, VPN Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136655?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5136655&amp;c=CORE</link>
					<description>
						<![CDATA[ Vyatta is a network operating system (enterprise-class router, firewall, VPN +) that removes the need for proprietary hardware, allowing you to leverage performance and price advantages of x86-based servers and virtualization technologies.]]>				
					</description>
					<author>
						<![CDATA[Vyatta Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Perfect Storm - Why Now Is The Time For Open Source]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138379?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5138379&amp;c=CORE</link>
					<description>
						<![CDATA[ Open source is recognized for its ease of use, high performance, and affordability, especially amidst turbulent economic conditions. The high value of open source, coupled with economic and organizational pressure, represents a &quot;perfect storm&quot; for CIOs, giving them the opportunity to deploy high-performing, cost-effective open source solutions.]]>				
					</description>
					<author>
						<![CDATA[Red Hat and Intel]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Guidelines for Managers: What Lucene and Solr Open Source Search can do for Enterprise Search]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140658?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5140658&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper provides some ways to think about your enterprise search requirements from both technological and economic perspectives, explains why a Lucene/Solr-based approach can be optimal, and describes how Lucid Imagination can help you to design, develop, and deploy the necessary search solution.]]>				
					</description>
					<author>
						<![CDATA[Lucid Imagination]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Good Information is Hard to Find: Guidelines for Managers Considering Open Source  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140657?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5140657&amp;c=CORE</link>
					<description>
						<![CDATA[ Lucid Imagination brings market-leading expertise to open source enterprise search, and can help any organization quickly design and optimize search solutions based on Lucene and Solr.]]>				
					</description>
					<author>
						<![CDATA[Lucid Imagination]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Practical Open Source Data Integration Case Studies &amp; #38; Implementation Examples Volume 2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133305?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5133305&amp;c=CORE</link>
					<description>
						<![CDATA[ This document presents a few selected case studies&amp;#44; illustrating real&amp;#45;life implementations of open source data integration and its associated benefits.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Wed, 11 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Bloor InDetail: Talend Open Studio - an independent analyst review]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133240?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5133240&amp;c=CORE</link>
					<description>
						<![CDATA[ Talend is an open source provider of data integration products or&amp;#44; in traditional parlance&amp;#44; ETL (extract&amp;#44; transform and load)&amp;#44; although the product also supports an ELT approach.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Integrating SAP Data in the Information System Using Open Source Data Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133233?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5133233&amp;c=CORE</link>
					<description>
						<![CDATA[ This Technical Note discusses Talend&amp;#39;s data integration capabilities for SAP and covers Talend&amp;#39;s SAP connectors&amp;#44; as well as additional SAP&amp;#45;dedicated tools.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Bloor Research - Data Integration Platforms Market Update]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133241?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5133241&amp;c=CORE</link>
					<description>
						<![CDATA[ Talend is an open source provider of data integration products&amp;#44; it has a business model and organisation that more closely resembles that of a conventional software vendor&amp;#44; while still leveraging the open source model.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How it is Used: Enterprise Open Source Data Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133235?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5133235&amp;c=CORE</link>
					<description>
						<![CDATA[ The results of the survey clearly show that open source data integration solutions are mature enough for mission&amp;#45;critical enterprise use in every arena.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Practical Open Source Data Integration Case Studies &amp; #38; Implementation Examples]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133234?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5133234&amp;c=CORE</link>
					<description>
						<![CDATA[ This document presents a few selected case studies&amp;#44; illustrating real&amp;#45;life implementations of open source data integration and its associated benefits.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Role of Open Source Data Integration - An Analyst White Paper, by Mark Madsen]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137660?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5137660&amp;c=CORE</link>
					<description>
						<![CDATA[ This report by Mark Madsen will explain what data integration is, and especially the difference between Operational Data Integration and Analytic Data Integration. It highlights the benefits of open source for data integration, and provides a series of recommendations to make the integration job easier, repeatable and more productive.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Wed, 28 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Open Source in the Next Computing Wave]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136733?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5136733&amp;c=CORE</link>
					<description>
						<![CDATA[ The current economic climate is forcing more systematic thinking about costs in general, including those associated with overall complexity and the security and resiliency of large distributed infrastructures. These trends intersect in powerful ways; a new wave of computing is gathering momentum as a result. And open source is playing a major role.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Fri, 09 Jan 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Using enterprise architecture to develop a blueprint for improving your energy efficiency  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136104?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5136104&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 31 Dec 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Open Source Storage: Addressing the need for new Storage Architecture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101990?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=101990&amp;c=CORE</link>
					<description>
						<![CDATA[ Sun offers services that assist IT users with the opportunity to start evaluating open storage architecture strategies and evaluating how an open storage architecture can better support their organization&amp;#39; business and budgetary goals.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Thu, 27 Nov 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Red Hat Continues To Redefine SOA: Simple. Open. Affordable]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137398?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5137398&amp;c=CORE</link>
					<description>
						<![CDATA[ Despite the significant progress made with open standards in the industry, most SOA platforms are delivered with many proprietary, closed extensions that focus on customer lock-in more than automation of the value chain.  Red Hat believes there is a better way. We redefine SOA to be simple, open, and affordable.]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Thu, 30 Oct 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Customer%20Service%20System/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Adding Business Value With Cross-Platform Solutions: Linux running on IBM Servers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139783?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5139783&amp;c=CORE</link>
					<description>
						<![CDATA[ This IDC White Paper is based on research data collected at a dozen customer sites in the United States, Canada, and Europe, all with mixed server platforms, to find the technical and business outcomes from deploying cross-platform Linux solutions on IBM servers. This paper presents the key findings of a return on investment (ROI) analysis.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Return on Investment of Open Source Data Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98523?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=98523&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains the different alternatives to open source data integration, and presents the visible and hidden costs of these alternatives, on several types of projects.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Application Server Quality: Review Your Assumptions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136196?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5136196&amp;c=CORE</link>
					<description>
						<![CDATA[ Application development professionals have better platform options to choose from than they might think. In this Forrester Research report, you&apos;ll learn about factors you should consider as application platforms evolve, four criteria that application development professionals should examine when selecting application server products, and more...]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Putting Open Source to the Test: The Making of JBoss Enterprise Middleware]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136201?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Customer Service System&amp;n=5136201&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper is intended primarily for senior IT managers responsible for enterprise architecture, application development, and application operations. Managers evaluating middleware solutions will gain a deeper understanding
of how JBoss Enterprise Middleware products are developed and why they offer an ideal platform for the development...]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
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