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					<![CDATA[Sun Systems for Oracle &apos; s Siebel CRM Enterprise: Transform Your Business for Growth]]>				
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					<description>
						<![CDATA[ Consolidating and virtualizing application, web, and database tiers for enterprise Oracle&amp;reg; Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun&apos;s platform for the Oracle Siebel CRM software stack.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 16 Nov 2009 00:00:00 EST				
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					<![CDATA[Open Source Search: What &apos; s New in Apache Solr 1.4]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140654?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5140654&amp;c=CORE</link>
					<description>
						<![CDATA[ Apache Solr is the definitive application development implementation for Lucene, and it is the leading open source search platform. This white paper describes the new features and improvements in the latest version, Apache Solr 1.4.]]>				
					</description>
					<author>
						<![CDATA[Lucid Imagination]]>				
					</author>
					<pubDate>
						Mon, 26 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Sun Business Intelligence Solution for Web Infrastructure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140048?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5140048&amp;c=CORE</link>
					<description>
						<![CDATA[ The combination of Sun Open Storage and the commercial open-source Infobright data warehousing and Pentaho business intelligence and ETL software packages dramatically lowers the cost of entry and simplifies deployment of a powerful, sophisticated BI infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 09 Oct 2009 00:00:00 EDT				
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					<![CDATA[Sun and Pentaho: Achieving enterprise business intelligence success with integrated, open,  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140049?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5140049&amp;c=CORE</link>
					<description>
						<![CDATA[ Together, Sun and Pentaho provide integrated hardware, software, and services solutions for data warehousing and BI that provide full functionality, robust enterprise-class performance and scalability, and significantly reduced acquisition and ownership costs compared to proprietary hardware and software solutions.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 09 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Red Hat Open Source Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139969?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5139969&amp;c=CORE</link>
					<description>
						<![CDATA[ Red Hat, the world&apos;s leading provider of open source solutions, is committed to utilizing the principles of open source to provide enterprise-level security to its customers. This paper reviews open source software development principles and process and how those lead to more secure software.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Black Duck Software Customer Success Story]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139925?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5139925&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to see how Intel reduced software rework and mitigated business risk by using Black Duck&amp;#153; Protex to validate that open source, 3rd party and internal software usage strictly adhered to Intel&apos;s software licensing policies.]]>				
					</description>
					<author>
						<![CDATA[Black Duck Software]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
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					<![CDATA[Seven Best Practices for Managing Software Intellectual Property in an Open Source World]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139946?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5139946&amp;c=CORE</link>
					<description>
						<![CDATA[ Over the past decade, a powerful new approach to development - open source software - has risen to prominence, dramatically increasing the opportunity to re-use existing software. This report describes a set of seven best practices whose objective is to encourage development based on component re-use and software assembly.]]>				
					</description>
					<author>
						<![CDATA[Black Duck Software]]>				
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					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
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					<![CDATA[The Development Executive’s Guide to Open Source Software Policy Implementation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139949?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5139949&amp;c=CORE</link>
					<description>
						<![CDATA[ Black Duck provides a framework that not only allows your software development organization to benefit from open source but also allows other enterprise stakeholders—including legal, IT, security, export and purchasing personnel—to access timely and relevant information to effectively manage business risks.]]>				
					</description>
					<author>
						<![CDATA[Black Duck Software]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[How to Increase Velocity and Value with Agile Development using Open Source]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139941?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5139941&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper explains the advantages of reusing open source components in projects implemented by agile development teams, discusses the issues and risks that must be managed, and highlights the benefits organizations can receive by leveraging open source components.]]>				
					</description>
					<author>
						<![CDATA[Black Duck Software]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[What &apos; s New in Apache Lucene 2.9]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140660?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5140660&amp;c=CORE</link>
					<description>
						<![CDATA[ Since its introduction nearly 10 years ago, Apache Lucene has become a competitive player for developing extensible, high-performance full-text search solutions. This white paper describes the new features and improvements in the latest version, Apache Lucene 2.9.]]>				
					</description>
					<author>
						<![CDATA[Lucid Imagination]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[The CIO &apos; s Guide to Unix Migration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139677?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5139677&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast, expert Carey Dietert discusses how CIO&apos;s are reevaluating current infrastructures to determine whether a new alternative is the way to go including the changes incumbents in the Unix space especially Sun with the upcoming purchase from Oracle.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Tue, 29 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[An IT Executive &apos; s Guide to Effective Unix Migrations with Dell Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139679?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5139679&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast, listen to expert Scott Sawyer explain how Dell Services can help you plan for modernization of your legacy Unix infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Tue, 29 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Red Hat Open Source Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139550?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5139550&amp;c=CORE</link>
					<description>
						<![CDATA[ The open source development model allows innovation to happen rapidly in all areas—including security. The Red Hat development process leads the industry in providing innovative and secure solutions, and includes a dedicated Security Response Team whose speed and reliability is among the best in the industry.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Thu, 24 Sep 2009 00:00:00 EDT				
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					<![CDATA[Getting Started with FUSE ESB 4.x]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138548?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5138548&amp;c=CORE</link>
					<description>
						<![CDATA[ Download this webcast learn first-hand, how easy it is to develop advanced SOA applications using open source tools.]]>				
					</description>
					<author>
						<![CDATA[FUSE]]>				
					</author>
					<pubDate>
						Tue, 22 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
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					<![CDATA[Leveraging Open Source Business Intelligence across Your Organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139052?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5139052&amp;c=CORE</link>
					<description>
						<![CDATA[ Download this white paper to learn about overcoming the technical challenges and misconceptions around delivering open source BI, as well as developing and maximizing the use of open source BI.]]>				
					</description>
					<author>
						<![CDATA[Actuate]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
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					<![CDATA[Help Desk Authority Professional Edition &amp; #45; &lt; i/ &gt; 30 Day Free Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138861?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5138861&amp;c=CORE</link>
					<description>
						<![CDATA[ How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Power, Performance and Open Source (Video)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138753?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5138753&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this video and learn about Intel’s longstanding contribution to the Open Source community in all areas of the stack to take best advantage of the power, performance, and virtualization enhancements built into Intel® platforms.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
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					<![CDATA[Novell and Intel Move Virtualization Forward with Open Source (Video)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138760?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5138760&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover how Novell and Intel collaborate in open standards and open source projects such as the Linux* kernel and the Xen* hypervisor moving virtualization forward along with the user of non-proprietary architecture so that customers can avoid vendor lock-in, while lowering solutions costs.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
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					<![CDATA[Red Hat and Intel Collaborate to Empower Open Source Software (Video)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138763?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5138763&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover how Novell and Intel collaborate in open standards and open source projects such as the Linux* kernel and the Xen* hypervisor moving virtualization forward along with the user of non-proprietary architecture so that customers can avoid vendor lock-in, while lowering solutions costs.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
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					<![CDATA[Moblin Open Source Project Road Map]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138766?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5138766&amp;c=CORE</link>
					<description>
						<![CDATA[ In this Videocast, Intel Open Source Chief Strategist Dirk Hohndel provides an overview of Moblin, the Open Source project focused on building a Linux-based platform optimized for the next generation of mobile devices including Netbooks, Mobile Internet Devices, and In-vehicle infotainment systems.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Intel Open Source Innovation Video by Doug Fisher]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138770?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5138770&amp;c=CORE</link>
					<description>
						<![CDATA[ Intel Software and Services Group VP, Doug Fisher discusses Intel’s innovation in the Open Source community helping companies power their operating environments by optimizing for Intel® Xeon® platforms.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Open Source at Intel: Building with the Ecosystem]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138698?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5138698&amp;c=CORE</link>
					<description>
						<![CDATA[ This brochure details how Intel works with Open Source software developers who can adopt, change and redistribute the underlying code, helping drive rapid technological innovation.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Deploying Business Intelligence on Sun Fire X4275 Servers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140034?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5140034&amp;c=CORE</link>
					<description>
						<![CDATA[ Based on open source software and powerful Sun hardware technology, the Sun Business Intelligence Solution for Web Infrastructure provides an easy to manage, enterprise-class, and highly scalable Business Intelligence and Data Warehousing solution that features a low total cost of ownership.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Integrating Data in the Information System, an Open Source Approach]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137662?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5137662&amp;c=CORE</link>
					<description>
						<![CDATA[ This White Paper describes a number of real-life applications and databases interoperability scenarios and explains how an Open Source approach helps in solving interoperability challenges. Read this paper to learn more about successfully connecting new technology deployments with existing infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Tue, 28 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Tech Report: Open-Source Storage Explained]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137561?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5137561&amp;c=CORE</link>
					<description>
						<![CDATA[ This Tech Report will dive deep into the capabilities as well as challenges with open-source storage, as storage pros continue to seek information regarding this increasingly popular storage trend.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 24 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Simple, Open and Affordable BPEL]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137375?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5137375&amp;c=CORE</link>
					<description>
						<![CDATA[ As more and more organizations are leveraging BPEL to specify orchestration of Web services, there is a growing need for a simple, open and affordable implementation.  In this session, you learn how Red Hat plans to deliver an enterprise-class, supported, open source BPEL engine as part of the JBoss Enterprise Middleware portfolio.]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Fri, 17 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Open Sesame: Why Open Source BI, Data Integration, and Data Warehousing Solutions are  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137654?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5137654&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines the challenges faced by organizations today regarding their BI, data integration, and data warehousing environments, why traditional solutions fall short, and the rise of upstart open source companies. Read on to learn more about open source BI, data integration, and data warehousing solutions.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Sun, 28 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Desk Consolidation Cuts Costs and Increases Service Quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136662?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5136662&amp;c=CORE</link>
					<description>
						<![CDATA[ The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[11 Questions Every CIO Should Ask Their IT Manager]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136537?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5136537&amp;c=CORE</link>
					<description>
						<![CDATA[ What is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization? Read Red Hat&amp;#39;s suggestions on 11 questions every CIO should ask their IT manager, and how Red Hat open source solutions can help.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Understanding the Business Benefits of an Open Source SOA Platform]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136202?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5136202&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper is divided into two sections. The first half of the paper describes the business challenges of three JBoss Enterprise Middleware customers and how they gained business benefit from the use of JBoss Enterprise products and services. The second half of the paper provides insight into the JBoss Enterprise SOA platform.]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Red Hat and Intel: Moving Intelligence Forward]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136738?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5136738&amp;c=CORE</link>
					<description>
						<![CDATA[ Put state-of-the-art intelligence to work on the challenges of tomorrow by running Red Hat Enterprise Linux on the latest Intel&amp;reg; Xeon&amp;reg; processors. Red Hat&apos;s open source, commercial-strength innovation delivers optimized results for performance, energy efficiency, and advanced virtualization on Intel platforms, all at an affordable price.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Perfect Storm - Why Now Is The Time For Open Source]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138379?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5138379&amp;c=CORE</link>
					<description>
						<![CDATA[ Open source is recognized for its ease of use, high performance, and affordability, especially amidst turbulent economic conditions. The high value of open source, coupled with economic and organizational pressure, represents a &quot;perfect storm&quot; for CIOs, giving them the opportunity to deploy high-performing, cost-effective open source solutions.]]>				
					</description>
					<author>
						<![CDATA[Red Hat and Intel]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Vyatta - Open Routing, Firewall, VPN Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136655?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5136655&amp;c=CORE</link>
					<description>
						<![CDATA[ Vyatta is a network operating system (enterprise-class router, firewall, VPN +) that removes the need for proprietary hardware, allowing you to leverage performance and price advantages of x86-based servers and virtualization technologies.]]>				
					</description>
					<author>
						<![CDATA[Vyatta Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Desktop Authority Password Self-Service Version 4.1.1]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134890?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5134890&amp;c=CORE</link>
					<description>
						<![CDATA[ Desktop Authority&amp;#174; Password Self-Service&amp;#153; provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Analyzing the Total Cost of a Global Service Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136809?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5136809&amp;c=CORE</link>
					<description>
						<![CDATA[ Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom&apos;s Service Desk solution.]]>				
					</description>
					<author>
						<![CDATA[CompuCom Systems, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Guidelines for Managers: What Lucene and Solr Open Source Search can do for Enterprise Search]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140658?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5140658&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper provides some ways to think about your enterprise search requirements from both technological and economic perspectives, explains why a Lucene/Solr-based approach can be optimal, and describes how Lucid Imagination can help you to design, develop, and deploy the necessary search solution.]]>				
					</description>
					<author>
						<![CDATA[Lucid Imagination]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Good Information is Hard to Find: Guidelines for Managers Considering Open Source  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140657?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5140657&amp;c=CORE</link>
					<description>
						<![CDATA[ Lucid Imagination brings market-leading expertise to open source enterprise search, and can help any organization quickly design and optimize search solutions based on Lucene and Solr.]]>				
					</description>
					<author>
						<![CDATA[Lucid Imagination]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk vs. Service Desk: Which One is Right for You]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135216?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5135216&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended to help support center managers self-assess their center&apos;s primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Thu, 05 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Practical Open Source Data Integration Case Studies &amp; #38; Implementation Examples Volume 2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133305?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5133305&amp;c=CORE</link>
					<description>
						<![CDATA[ This document presents a few selected case studies&amp;#44; illustrating real&amp;#45;life implementations of open source data integration and its associated benefits.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Wed, 11 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Practical Open Source Data Integration Case Studies &amp; #38; Implementation Examples]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133234?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5133234&amp;c=CORE</link>
					<description>
						<![CDATA[ This document presents a few selected case studies&amp;#44; illustrating real&amp;#45;life implementations of open source data integration and its associated benefits.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How it is Used: Enterprise Open Source Data Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133235?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5133235&amp;c=CORE</link>
					<description>
						<![CDATA[ The results of the survey clearly show that open source data integration solutions are mature enough for mission&amp;#45;critical enterprise use in every arena.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Bloor InDetail: Talend Open Studio - an independent analyst review]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133240?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5133240&amp;c=CORE</link>
					<description>
						<![CDATA[ Talend is an open source provider of data integration products or&amp;#44; in traditional parlance&amp;#44; ETL (extract&amp;#44; transform and load)&amp;#44; although the product also supports an ELT approach.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Role of Open Source Data Integration - An Analyst White Paper, by Mark Madsen]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137660?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5137660&amp;c=CORE</link>
					<description>
						<![CDATA[ This report by Mark Madsen will explain what data integration is, and especially the difference between Operational Data Integration and Analytic Data Integration. It highlights the benefits of open source for data integration, and provides a series of recommendations to make the integration job easier, repeatable and more productive.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Wed, 28 Jan 2009 00:00:00 EST				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Open Source in the Next Computing Wave]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136733?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5136733&amp;c=CORE</link>
					<description>
						<![CDATA[ The current economic climate is forcing more systematic thinking about costs in general, including those associated with overall complexity and the security and resiliency of large distributed infrastructures. These trends intersect in powerful ways; a new wave of computing is gathering momentum as a result. And open source is playing a major role.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Fri, 09 Jan 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Using enterprise architecture to develop a blueprint for improving your energy efficiency  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136104?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5136104&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 31 Dec 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Red Hat Continues To Redefine SOA: Simple. Open. Affordable]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137398?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5137398&amp;c=CORE</link>
					<description>
						<![CDATA[ Despite the significant progress made with open standards in the industry, most SOA platforms are delivered with many proprietary, closed extensions that focus on customer lock-in more than automation of the value chain.  Red Hat believes there is a better way. We redefine SOA to be simple, open, and affordable.]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Thu, 30 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Return on Investment of Open Source Data Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98523?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=98523&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains the different alternatives to open source data integration, and presents the visible and hidden costs of these alternatives, on several types of projects.]]>				
					</description>
					<author>
						<![CDATA[Talend]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Application Server Quality: Review Your Assumptions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136196?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5136196&amp;c=CORE</link>
					<description>
						<![CDATA[ Application development professionals have better platform options to choose from than they might think. In this Forrester Research report, you&apos;ll learn about factors you should consider as application platforms evolve, four criteria that application development professionals should examine when selecting application server products, and more...]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Open%20Source%20Help%20Desk%20Software/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[Putting Open Source to the Test: The Making of JBoss Enterprise Middleware]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136201?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Open Source Help Desk Software&amp;n=5136201&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper is intended primarily for senior IT managers responsible for enterprise architecture, application development, and application operations. Managers evaluating middleware solutions will gain a deeper understanding
of how JBoss Enterprise Middleware products are developed and why they offer an ideal platform for the development...]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
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