Outsource Customer Service Help Desk To - KnowledgeStorm

Increasing Competitiveness and Reducing Costs in Today ' s Economy

Microsoft Corporation India Pvt Ltd — Tue, 24 Nov 2009 00:00:00 EST

This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.

Ten Steps to Safeguard Small Business Data

i365, A Seagate Company — Mon, 16 Nov 2009 00:00:00 EST

Your small business has distinct needs that differ from either consumers or larger businesses. Here are ten steps to help you to protect your data if your resources are limited?

Top 10 Most Overlooked Causes of Trouble in a Cisco Network

Global Knowledge — Thu, 05 Nov 2009 00:00:00 EST

This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

Pocket eGuide - Stretching the Security Dollar: 4 Necessary Questions for your Managed ...

AT&T Corp — Fri, 30 Oct 2009 00:00:00 EDT

The idea of using a managed security services provider (MSSP) to stretch your security dollar may sound appealing. MSSPs bring enterprise-class security into the midmarket price range. However, there are several important security issues to consider before diving in head first. Read this E-Guide to learn more about these security issues.

Managing the Amazon Elastic Compute Cloud with CA

CA — Fri, 30 Oct 2009 00:00:00 EDT

Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for ...

NTR Global — Thu, 29 Oct 2009 00:00:00 EDT

Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.

Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free ...

BMC Software, Inc — Thu, 29 Oct 2009 00:00:00 EDT

Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

NTR Global — Thu, 29 Oct 2009 00:00:00 EDT

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

Online data backup and recovery tips for SMBs

3X Systems — Mon, 12 Oct 2009 00:00:00 EDT

Online backup is an effective solution for SMBs, which are often challenged by many of the same data management issues larger companies face. This podcast covers various aspects of online backup services, how to evaluate your needs, what to look for given your backup requirements, and how to decide if a combined backup/DR plan is right for you.

Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) ...

BoxTone — Thu, 08 Oct 2009 00:00:00 EDT

In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.

Enterprise Single Sign-On The Holy Grail of Computing

Quest Software — Fri, 02 Oct 2009 00:00:00 EDT

In today's enterprise, IT managers are faced with the growing challenge of keeping track of multiple passwords and system identities. In this document, we'll discuss how Quest approaches enterprise single sign-on and a unique solution that addresses nearly all facets of the challenges.

Reducing Compliance Risk in the Cloud

VeriSign, Inc — Tue, 29 Sep 2009 00:00:00 EDT

When you outsource cloud computing, you are putting your data in the hands of a third party. In this video, Rena Mears of Deloitte & Touche LLP reviews how cloud computing is effecting data classification and security. She answers some of the toughest questions about service provider agreements, compliance, and what’s next for data management.

Delivering Identity Management Results in 30 Days

Oracle Corporation — Tue, 29 Sep 2009 00:00:00 EDT

Learn how organizations like yours are leveraging identity management solutions and designing implementations to accelerate their time to value and achieve their security, compliance and IT cost savings goals today.

VI Service Desk Version 4.0.1 - Free 30 Day Trial!

Velocity Integrations Software, Inc. — Fri, 18 Sep 2009 00:00:00 EDT

VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.

Virtual Desktop Management: Reducing Infrastructure Costs

HP, Vmware and AMD — Thu, 17 Sep 2009 00:00:00 EDT

This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent.

Legacy Tools: Not Built for Today ' s Helpdesk