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	Outsource Customer Service Help Desk To  - KnowledgeStorm
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			<link>http://www.knowledgestorm.com</link>
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Password Management Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100332?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=100332&amp;c=CORE</link>
					<description>
						<![CDATA[ This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.]]>				
					</description>
					<author>
						<![CDATA[Siber Systems]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<![CDATA[Software-as-a-Service: A Comprehensive Look at the Total Cost of Ownership of Software  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99798?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=99798&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper educates end-users and decision makers on Software-as-a-Service (SaaS). Learn how it differs from traditional software, and what the key benefits are when deploying SaaS applications. It also looks at Total Cost of Ownership (TCO).]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Desktop Authority Password Self-Service Version 4.1.1]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100514?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=100514&amp;c=CORE</link>
					<description>
						<![CDATA[ The flexible, policy driven system allows administrators to define the type and number of questions that must be answered, and to tailor the requirements to the department or group.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100523?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=100523&amp;c=CORE</link>
					<description>
						<![CDATA[ On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Editor &apos; s Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99715?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=99715&amp;c=CORE</link>
					<description>
						<![CDATA[ Research ups awareness on backdoors that present attackers with a cheaper means of malware distribution and system access.]]>				
					</description>
					<author>
						<![CDATA[Information Security Magazine]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Jobfox Stays ahead of Brisk Growth with Customer Self-Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99577?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=99577&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Scheduling, Facility, Hoteling Software: Sharing Desks, Offices, Conference Rooms, and Even ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99580?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=99580&amp;c=CORE</link>
					<description>
						<![CDATA[ Desk sharing among mobile workers is known by several names, hoteling, hot-desking, virtual office, etc. Read this paper to learn how to increase office productivity with scheduling, facility, and hoteling software.]]>				
					</description>
					<author>
						<![CDATA[DeskFlex]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[North Shore Medical Center Provides Better Support with AMD Processor-based Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98836?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=98836&amp;c=CORE</link>
					<description>
						<![CDATA[ Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.]]>				
					</description>
					<author>
						<![CDATA[VMware, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Team, Traction and Momentum: Manufacturing Improvement Projects That Pay Off]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94423?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=94423&amp;c=CORE</link>
					<description>
						<![CDATA[ Companies that opt to remain in manufacturing - with its expensive assets and complex requirements - must be excellent at it, or fail as a business.]]>				
					</description>
					<author>
						<![CDATA[Visiprise]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Call Center Management: Planning, Scheduling, Historical and Real Time Statistics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99579?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=99579&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.]]>				
					</description>
					<author>
						<![CDATA[DeskFlex]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Why Outsource to Russia?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98972?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=98972&amp;c=CORE</link>
					<description>
						<![CDATA[ This document explains why outsourcing is done in Russia.]]>				
					</description>
					<author>
						<![CDATA[CIO Decisions]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Outsourcing Your Infrastructure: Ten Points to Consider When Making the Move]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99561?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=99561&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines the factors driving IT to outsource and discusses 10 points that will help make the case to upper management.]]>				
					</description>
					<author>
						<![CDATA[Verio.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[On Demand Remote Desktop Support Trial]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98840?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=98840&amp;c=CORE</link>
					<description>
						<![CDATA[ Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Calculate the ROI of Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98143?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=98143&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Help Desk Warning Signs: Is it Time to Consider Outsourcing?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93069?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=93069&amp;c=CORE</link>
					<description>
						<![CDATA[ There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, &quot;Danger ahead!&quot; Learn the signs that signify when it might be time to consider an outsourced support solution.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How Does Your IT Help Desk Measure Up?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98147?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=98147&amp;c=CORE</link>
					<description>
						<![CDATA[ Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Case Study: Children’s Memorial Hospital]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98591?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=98591&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98148?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=98148&amp;c=CORE</link>
					<description>
						<![CDATA[ View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[IT Leadership Strategy: How to Provide World-Class Help Desk Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98149?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=98149&amp;c=CORE</link>
					<description>
						<![CDATA[ Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Best Practices for Home Agents]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96992?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=96992&amp;c=CORE</link>
					<description>
						<![CDATA[ Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes.  This white paper contains best practices for developing a Home Agents program.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[HP Services for Data Center Transformation: Consolidation, Virtualization, and Automation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98097?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=98097&amp;c=CORE</link>
					<description>
						<![CDATA[ This brochure will give you a brief overview of three important strategies HP can put to work to help you transform your data center: consolidation, virtualization and automation.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Speeding Business Innovation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98099?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=98099&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, learn how data center transformation can help your organization outsource applications and shift spending from maintenance and management to projects that support business growth and innovation.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView IT HelpDesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95023?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=95023&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Tue, 20 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dialogue]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96153?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=96153&amp;c=CORE</link>
					<description>
						<![CDATA[ Exstream’s Dialogue is a fully integrated software solution that allows you to design, develop, maintain, and output fully personalized and consistent communications of all types.]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Sat, 26 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Aldon Community Manager - Requirements Management &amp; Incident]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96082?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=96082&amp;c=CORE</link>
					<description>
						<![CDATA[ Aldon Community Manager is a Web-based requirements and incident management solution. Aldon Community Manager monitors change requests, manages approvals, associates requirements and projects, and provides workflow templates and essential infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Aldon.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dispatch Direct: Service Call Dispatching]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95824?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=95824&amp;c=CORE</link>
					<description>
						<![CDATA[ Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.]]>				
					</description>
					<author>
						<![CDATA[Dispatch Direct]]>				
					</author>
					<pubDate>
						Thu, 17 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Forrester Wave: Service Desk Management Tools, Q2 2008]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96144?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=96144&amp;c=CORE</link>
					<description>
						<![CDATA[ This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Mon, 07 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Gaining the Competitive Edge: Achieving Reverse Logistics Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96217?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=96217&amp;c=CORE</link>
					<description>
						<![CDATA[ Many companies view the reverse supply chain as cumbersome &amp; unmanageable, so they outsource the &apos;problem&apos; instead of managing it internally. That is changing. This paper outlines how Reverse Logistics has become the focal point of many...]]>				
					</description>
					<author>
						<![CDATA[Integrated Warehouse Solutions.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[EasySpooler]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95250?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=95250&amp;c=CORE</link>
					<description>
						<![CDATA[ ROC EasySpooler not only provides a central view of your entire output environment, it allows IT staff versatile control of output, whether routed to printers, fax machines, the Web, email, or a PDF file.]]>				
					</description>
					<author>
						<![CDATA[ROC  Software]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95017?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=95017&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation&apos;s unique business processes and workflow requirements.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Defect Tracker]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95030?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=95030&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Defect Tracker provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Accelerate ITIL Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94638?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=94638&amp;c=CORE</link>
					<description>
						<![CDATA[ In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.]]>				
					</description>
					<author>
						<![CDATA[Bomgar Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara® FootPrints Change Management: Solutions for Automating and Managing Change]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95365?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=95365&amp;c=CORE</link>
					<description>
						<![CDATA[ View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara® Track-It! 8 Overview Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95366?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=95366&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ServicePower - Strengthening the Service Chain]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94219?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=94219&amp;c=CORE</link>
					<description>
						<![CDATA[ ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Stopping Spam and Other E-Mail Threats]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93991?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=93991&amp;c=CORE</link>
					<description>
						<![CDATA[ Spam and other e-mail scams are costing American business $10 billion annually in lost productivity, wasted IT resources, and help desk costs.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Truth About Outsourcing Help Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93070?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=93070&amp;c=CORE</link>
					<description>
						<![CDATA[ There are many &quot;myths&quot; that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let’s take a closer look at ten common myths about help desk outsourcing, as well as the truths behind them.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Ten Tips for Increasing Operational Efficiency]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94005?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=94005&amp;c=CORE</link>
					<description>
						<![CDATA[ This document explains the 10 tips for using network technology to help your business increase operational efficiency, reduce costs, improve customer satisfaction, and stay ahead of the competition.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93565?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=93565&amp;c=CORE</link>
					<description>
						<![CDATA[ Let&apos;s examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HelpConnection.NET - .NET Help Desk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91493?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=91493&amp;c=CORE</link>
					<description>
						<![CDATA[ The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Tue, 16 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HelpConnection.NET Solution Trial Version .NET Help Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91491?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=91491&amp;c=CORE</link>
					<description>
						<![CDATA[ We&apos;re sure that you&apos;ll want to see and feel the HelpConnection.NET solution for yourself, even before you request a free trial version. So, we have prepared an online demo for you to try out. So go for it, test all you want!]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView 5-Free Program - Issue Tracking, Workflow, and Process Platform]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/90635?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=90635&amp;c=CORE</link>
					<description>
						<![CDATA[ Register now and start using ExtraView for free. This is not a trial version; this is the same issue tracking system used by many Fortune 1000 companies. There are no hidden &quot;gotcha&apos;s&quot;. Use your fully functional ExtraView site for up to five users free of charge, with no time limit.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86257?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=86257&amp;c=CORE</link>
					<description>
						<![CDATA[ In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. Systems that offer advisors the functionality they seek are often not affordable when considering the time and expertise required to properly manage a reporting system in-house. The answer, prospectively, lies in outsourcing.]]>				
					</description>
					<author>
						<![CDATA[Advent Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Real-Time Field Force Optimization: Dynamic Scheduling &amp; Dispatch as SLM Best Practice]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77213?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=77213&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsource Customer Service Help Desk To/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[LANDesk - Enterprise Desktop &amp; Security Mgmt. for North American Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/63615?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=63615&amp;c=CORE</link>
					<description>
						<![CDATA[ LANDesk® solutions were designed specifically for North American companies and empowers enterprises to centrally manage and protect desktops, servers and mobile devices through a single console. They&apos;re cost-effective, intelligent and provide IT &amp; Help Desk Managers with a rapid time to value.]]>				
					</description>
					<author>
						<![CDATA[CreekPointe]]>				
					</author>
					<pubDate>
						Wed, 31 Aug 2005 00:00:00 EDT				
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					<title>
					<![CDATA[ExtraView Enterprise - Business Process Management Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72167?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=72167&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Enterprise is the leading Business Process Management software platform to design, execute and optimize cross-functional business processes that incorporate systems, processes and people.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
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					<title>
					<![CDATA[Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72163?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=72163&amp;c=CORE</link>
					<description>
						<![CDATA[ For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Customer Support Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72165?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=72165&amp;c=CORE</link>
					<description>
						<![CDATA[ As a leading software customer support solution for small companies to the world&apos;s largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[IT HelpDesk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72166?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=72166&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
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					<title>
					<![CDATA[Astea Alliance - Service Lifecycle Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25292?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsource Customer Service Help Desk To&amp;n=25292&amp;c=CORE</link>
					<description>
						<![CDATA[ Astea Alliance -supports the complete service lifecycle, and enables you to manage staff 
and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions &amp; gives you a wealth of decision support tools to continuously refine the quality of your service process.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Fri, 25 Oct 2002 00:00:00 EDT				
					</pubDate>
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