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	Outsourcing Mmog Customer Service  - KnowledgeStorm
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	KnowledgeStorm
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					<title>
					<![CDATA[Outsourcing Your Business Community Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99744?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=99744&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will examine the supply-chain problems now confronting manufacturers, the benefits of managing supply-chain performance more effectively and the risks presented by some efforts to achieve those benefits.]]>				
					</description>
					<author>
						<![CDATA[Inovis USA, Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Software Testing Services and Outsourced Software Testing Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98742?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=98742&amp;c=CORE</link>
					<description>
						<![CDATA[ LogiGear offers comprehensive onshore and offshore outsource software testing services uniquely designed to meet your needs, LogiGear is a leader in global software testing and advanced test automation solutions.]]>				
					</description>
					<author>
						<![CDATA[Logigear Corporation.]]>				
					</author>
					<pubDate>
						Mon, 04 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[5 Ways to Improve Customer Service in a Down Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98724?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=98724&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.]]>				
					</description>
					<author>
						<![CDATA[OpenSpan]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[RADVISION - The Core of Video Enabled Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99299?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=99299&amp;c=CORE</link>
					<description>
						<![CDATA[ With today&apos;s global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[PODCAST: RADVISION - The Core of Video Enabled Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99300?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=99300&amp;c=CORE</link>
					<description>
						<![CDATA[ With today&apos;s global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[The CMI Model: Managing Inventory outside the Four Walls]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99380?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=99380&amp;c=CORE</link>
					<description>
						<![CDATA[ Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider’s CMI technology.]]>				
					</description>
					<author>
						<![CDATA[Clear Spider Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The VMI Model: Managing Inventory outside the Four Walls]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99382?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=99382&amp;c=CORE</link>
					<description>
						<![CDATA[ Vendor Managed Inventory (VMI) is a business model that allows supplier/manufacturer organizations to access, control, and replenish inventory for their customers. Clear Spider is the industry leader in VMI technology.]]>				
					</description>
					<author>
						<![CDATA[Clear Spider Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Compliance and offshoring best practices for the CIO]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99494?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=99494&amp;c=CORE</link>
					<description>
						<![CDATA[ Offshore outsourcing for large companies can be cost-effective if properly planned and managed. Listen to this podcast to learn five best practices for Chief Information Officer&apos;s (CIO) to meet and maintain compliance regulations when outsourcing.]]>				
					</description>
					<author>
						<![CDATA[ProSource Development]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Business Case for Outsourcing Software Testing to Vietnam]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98741?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=98741&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides a business case for considering Vietnam as an offshore outsourcing destination, and offers specific examples from the IT and software industries including a US software testing firm with a facility in Vietnam.]]>				
					</description>
					<author>
						<![CDATA[Logigear Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[PODCAST: Discover the Real-Time Benefits of ERP Outsourcing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99274?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=99274&amp;c=CORE</link>
					<description>
						<![CDATA[ Many organizations today are considering outsourcing for managing the lifecycle of their Enterprise Resource Planning environment. This Webcast address the challenges typically faced in managing ERP environments as well as the benefits of outsourcing.]]>				
					</description>
					<author>
						<![CDATA[Intelligroup, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Network Management and Applications Performance Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98973?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=98973&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services.]]>				
					</description>
					<author>
						<![CDATA[Alcatel Lucent]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Business Case for Outsourcing Software Testing to a Separate Vendor]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98740?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=98740&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will explore the single-source, and the multi-source approach to application development, highlighting the advantages and disadvantages of each, and pointing out the distinct advantages that multi-sourcing has over single-sourcing.]]>				
					</description>
					<author>
						<![CDATA[Logigear Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Simplifying Contact Center Technology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98730?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=98730&amp;c=CORE</link>
					<description>
						<![CDATA[ Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Service Delivery Innovation: Creating Client Value and Enhancing Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98797?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=98797&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how you can increase client value and lower costs through implementing more efficient resourcing and partnering processes and cocreating value with your clients.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Software as a Service (SaaS): Shift from Tactical to Strategic Focus]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98727?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=98727&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how software as a service (SaaS) and business alignment are reshaping the on-demand environment and are enabling IT departments to operate more strategically.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Bridging the Gap in CRM Application Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98907?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=98907&amp;c=CORE</link>
					<description>
						<![CDATA[ The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98862?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=98862&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.]]>				
					</description>
					<author>
						<![CDATA[Silverpop Systems Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Datex Customer Service Solutions: Let Our Team of Experts Work for You]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98125?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=98125&amp;c=CORE</link>
					<description>
						<![CDATA[ For more than a quarter century, Datex Corporation has exceeded customer expectations by developing unique and powerfully dynamic service solutions.]]>				
					</description>
					<author>
						<![CDATA[Datex Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Discover the Real-Time Benefits of ERP Outsourcing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98569?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=98569&amp;c=CORE</link>
					<description>
						<![CDATA[ Many organizations today are considering outsourcing for managing the lifecycle of their Enterprise Resource Planning environment. This Webcast address the challenges typically faced in managing ERP environments as well as the benefits of outsourcing.]]>				
					</description>
					<author>
						<![CDATA[Intelligroup, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98241?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=98241&amp;c=CORE</link>
					<description>
						<![CDATA[ In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors.]]>				
					</description>
					<author>
						<![CDATA[Advent Software,  Inc]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Outsourcing Systems Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98218?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=98218&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper is based on an OnForce/TechTarget webcast entitled “Outsourcing Systems Management.” The demand for outsourcing is discussed from the perspective of a business but not from a technology perspective.]]>				
					</description>
					<author>
						<![CDATA[OnForce, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Are you ready for outsourced systems management?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98116?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=98116&amp;c=CORE</link>
					<description>
						<![CDATA[ In a Webcast presentation, Noel, Ptak &amp; Associates Analyst Richard Ptak assesses the outsourcing of systems management services and discusses the range of issues facing service providers.]]>				
					</description>
					<author>
						<![CDATA[OnForce, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CSS Paper: Early Efforts at Web 2.0 Brokerage Will Challenge Existing Providers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98448?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=98448&amp;c=CORE</link>
					<description>
						<![CDATA[ The development of Web 2.0 technologies enhance the functionality and flexibility of the Web as a content and delivery mechanism, that enable the emergence of the &quot;community&quot; as a market, collaborative and creative force.]]>				
					</description>
					<author>
						<![CDATA[Actuate Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96957?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=96957&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Getting Creative: Driving Performance through SAP-based Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97925?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=97925&amp;c=CORE</link>
					<description>
						<![CDATA[ Accenture helps organizations find creative ways to use enterprise software applications to become high performers and outpace the competition.]]>				
					</description>
					<author>
						<![CDATA[Accenture.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers &amp; Consultants]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97482?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=97482&amp;c=CORE</link>
					<description>
						<![CDATA[ Workscape&apos;s comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center.]]>				
					</description>
					<author>
						<![CDATA[Workscape]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Making the most of OSS and service provider CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96970?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=96970&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).]]>				
					</description>
					<author>
						<![CDATA[Pitney Bowes Group 1 Software]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96966?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=96966&amp;c=CORE</link>
					<description>
						<![CDATA[ Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.]]>				
					</description>
					<author>
						<![CDATA[Pitney Bowes Group 1 Software]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Process Outsourcing for Life and Annuities]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96236?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=96236&amp;c=CORE</link>
					<description>
						<![CDATA[ The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Tue, 29 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dialogue]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96153?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=96153&amp;c=CORE</link>
					<description>
						<![CDATA[ Exstream’s Dialogue is a fully integrated software solution that allows you to design, develop, maintain, and output fully personalized and consistent communications of all types.]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Sat, 26 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Banking Services: IT Solutions for Human Resources Transformation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95890?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=95890&amp;c=CORE</link>
					<description>
						<![CDATA[ Hexaware&apos;s service range is designed to serve as a bridge between HR strategy, processes and technologies. Explore key components of their solutions, features, consulting services and business process outsourcing services.]]>				
					</description>
					<author>
						<![CDATA[Hexaware Technologies]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Banking Services: Providing IT and BPO Services to Banks]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95881?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=95881&amp;c=CORE</link>
					<description>
						<![CDATA[ Hexaware provides IT and business process outsourcing (BPO) services to banks everywhere. Explore Hexaware&apos;s key projects and features as well as market trends that have translated into large outsourcing engagements.]]>				
					</description>
					<author>
						<![CDATA[Hexaware Technologies]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Aligning Business and Insurance Technology, 2007 P &amp; C Technology Survey Results]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96140?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=96140&amp;c=CORE</link>
					<description>
						<![CDATA[ In May 2007, Fiserv Insurance Solutions surveyed IT leaders at some of the leading property &amp; casualty insurance carriers in the United States. From our second annual survey we see new trends developing and others that continue because of their…]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[WEALTH MANAGER &apos; S TAKE ON OUTSOURCING]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94169?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=94169&amp;c=CORE</link>
					<description>
						<![CDATA[ Wealth managers can ensure success of outsourcing relationships by ensuring a stringent service provider selection program based on service providers’ processes, quality standards, cost efficiency and knowledge.]]>				
					</description>
					<author>
						<![CDATA[WiPro]]>				
					</author>
					<pubDate>
						Wed, 27 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Growing Market Share in a Highly Competitive Financial Services Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93962?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=93962&amp;c=CORE</link>
					<description>
						<![CDATA[ Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.]]>				
					</description>
					<author>
						<![CDATA[Keynote  Systems]]>				
					</author>
					<pubDate>
						Mon, 25 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Operational Efficiency by Outsourcing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93936?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=93936&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how to increase operational efficiency by outsourcing. There are only so many hours in the day. Do you really want your employees spending valuable time managing your business&apos;s information technology (IT) system?]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Process Management - Enabling Innovation and Business Agility in Financial Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93826?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=93826&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores how Business Process Management enables organizations to meet automation, efficiency and regulatory requirements. Discover how retail banking, investment banking and insurance sectors have successfully leveraged BPM technology.]]>				
					</description>
					<author>
						<![CDATA[Metastorm]]>				
					</author>
					<pubDate>
						Wed, 20 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Resource Center: Outsourcing and Optimizing Your Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93976?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=93976&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover 10 ways that technology can help optimize and make your business more efficient with access to BizWiseTV&apos;s interactive Outsourcing Resource Center.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Impact of Technology on Cost in Business Process Outsourcing (BPO)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93295?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=93295&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s total contract value (TCV), and are often overlooked by buyers.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Effective Field Service Outsourcing and Channel Management Strategies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94216?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=94216&amp;c=CORE</link>
					<description>
						<![CDATA[ Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93565?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=93565&amp;c=CORE</link>
					<description>
						<![CDATA[ Let&apos;s examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Communications Supply Chain Solutions Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92014?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=92014&amp;c=CORE</link>
					<description>
						<![CDATA[ ModusLink executes comprehensive supply chain solutions and services for the Communications industry that span the entire supply chain.  An outsourcing leader for more than 20 years, ModusLink has documented and standardized the its best practices into customized options offered as part of a complete Communications Solutions Suite of services.]]>				
					</description>
					<author>
						<![CDATA[ModusLink]]>				
					</author>
					<pubDate>
						Wed, 12 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Consumer Electronics Supply Chain Solutions Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92012?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=92012&amp;c=CORE</link>
					<description>
						<![CDATA[ ModusLink executes comprehensive supply chain solutions and services for the Consumer Electronics industry that span the entire supply chain.  An outsourcing leader for over 20 years, ModusLink has documented and standardized its best practices into customized options offered within a complete Consumer Electronics Solutions Suite of services.]]>				
					</description>
					<author>
						<![CDATA[ModusLink]]>				
					</author>
					<pubDate>
						Wed, 12 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Successful Offshore Outsourcing for Small to Mid-size Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91160?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=91160&amp;c=CORE</link>
					<description>
						<![CDATA[ The mounting cost of IT services puts considerable pressure on the financial and staff resources of small &amp; mid-size businesses. This paper discusses why these companies have been slow to embrace offshore outsourcing. It explores how small firms can implement an offshore outsourcing strategy to reap the same advantages as their larger counterparts.]]>				
					</description>
					<author>
						<![CDATA[Trigent Software]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Succeed with Offshore Software Testing When Almost Everyone Else Fails]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/90054?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=90054&amp;c=CORE</link>
					<description>
						<![CDATA[ Offshore software testing projects fail at a greater rate than most other types of offshore projects. Most of the research into this problem points to very generic reasons. This paper identifies why offshore software testing projects fail, quantifies the impact of a failure and gives a list of actions that can prevent failure from happening.]]>				
					</description>
					<author>
						<![CDATA[TESTCo]]>				
					</author>
					<pubDate>
						Wed, 01 Aug 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Application Development Outsourcing: Best Practices for An Emerging Market]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/88431?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=88431&amp;c=CORE</link>
					<description>
						<![CDATA[ Explore the challenges and opportunities of this rapidly-growing market with Forrester Research and TechExcel.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Tue, 10 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86257?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=86257&amp;c=CORE</link>
					<description>
						<![CDATA[ In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. Systems that offer advisors the functionality they seek are often not affordable when considering the time and expertise required to properly manage a reporting system in-house. The answer, prospectively, lies in outsourcing.]]>				
					</description>
					<author>
						<![CDATA[Advent Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[State of IT Outsourcing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85427?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=85427&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing some of the IT Portfolio remains a direction that a majority of companies will continue to invest in as part of their overall smartsourcing or strategic sourcing strategy. 
Read the results of Supportindustry.com&apos;s survey on the state of IT Outsourcing to learn more.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Sun, 01 Oct 2006 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Hosted CRM vs. In-House: Which Direction Should Your Company Take?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/71991?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=71991&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the most animated arguments over the last couple of years has centered on whether to deploy CRM technologies in-house or &quot;rent&quot; them, outsourcing their implementation to an application service provider. Whatever options customers choose, CRM deployments are moving beyond the less-than-stellar early years to deliver some real, provable ROI.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Sat, 01 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Outsourcing Mmog Customer Service/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[Steel Enterprise Management Systems - ERP for Metals Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59463?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Outsourcing Mmog Customer Service&amp;n=59463&amp;c=CORE</link>
					<description>
						<![CDATA[ STEELMAN - SEMS is designed specifically for the metal industry. Metal processors have many unique issues that generic ERP packages will not solve. SEMS delivers terminologies, screens, and workflows that your staff can readily relate to and productively use with minimal training. SEMS can scale from 20 to over 1000 users and any metal type.]]>				
					</description>
					<author>
						<![CDATA[STEELMAN Software Solutions Inc]]>				
					</author>
					<pubDate>
						Wed, 24 Sep 2003 00:00:00 EDT				
					</pubDate>
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