<?xml version="1.0" encoding="UTF-8" ?>
			<rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"
						xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
			<channel>
			<title>
	Performance Measurement Customer Service Function  - KnowledgeStorm
			</title>
			<link>http://www.knowledgestorm.com</link>
			<description>
	KnowledgeStorm
			</description>
			<language>
	en-us			
			</language>
			<copyright>
	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
			</copyright>
	<generator><![CDATA[KnowledgeStorm proprietary,
serverName = 'rsssearch.knowledgestorm.com'
hostName = (appatl1)
classLoader.hashCode = (157925058)
]]></generator>		
			<lastBuildDate>
	Wed, 25 Nov 2009 00:00:00 EST				
			</lastBuildDate>
			<ttl>
	60				
			</ttl>
	
			<item>					
					<title>
					<![CDATA[Calculator: Compare the Storage Systems of Different Vendors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141258?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5141258&amp;c=CORE</link>
					<description>
						<![CDATA[ The Xiotech Value Index was designed to establish an industry benchmark for evaluating disparate data storage systems. This formula determines each system’s “Value Index” by taking a holistic view of the system, analyzing its functionality versus its cost. Higher Value Indexs are more desirable.]]>				
					</description>
					<author>
						<![CDATA[Xiotech Corporation]]>				
					</author>
					<pubDate>
						Mon, 23 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Supply Chain Performance Management Strategically]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140719?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5140719&amp;c=CORE</link>
					<description>
						<![CDATA[ Paralleling the explosion in materiel sourcing over the past decade, corporate supply chains have grown strikingly more complex because of a greater amount of outsourcing, increased globalization and a more complex regulatory environment.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Webcast - Are You Making the Best Decisions for Your Organization? Make Better Decisions by ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140656?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5140656&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how the new IBM Performance management and measurement solution automatically provides real-time information from across the entire development lifecycle for complete visibility into progress.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Streamline Your Business, Accelerate Your Growth: Using an Affordable Application Built for ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140399?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5140399&amp;c=CORE</link>
					<description>
						<![CDATA[ The SAP&amp;reg; Business One application offers a single, affordable way to manage
your entire business – from sales and customer relationships to financials and operations. Designed specifically for small businesses, it helps you streamline processes, act on timely information, and accelerate profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Mon, 26 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Performance First: Performance &amp; #45;based Network Management Keeps Organizations  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140291?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5140291&amp;c=CORE</link>
					<description>
						<![CDATA[ In this whitepaper, you will learn about the current shift in focus from network availability to application performance and how a new management model, what NetQoS calls Performance First&amp;trade;, will empower you to advance to the next level in managing your network for application performance.]]>				
					</description>
					<author>
						<![CDATA[NetQoS, Inc.]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Continuous Innovation for Product and Service Leadership: An Approach Driven by Business Value]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140278?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5140278&amp;c=CORE</link>
					<description>
						<![CDATA[ The need to keep product and service offerings fresh is not a new concept in business today, but the new approach is involving a network of business partners and even customers in their quest to innovate. This process is called &quot;continuous product and service innovation.&quot;]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Business Value of Novell SUSE Linux Enterprise Server on HP ProLiant x86 Servers vs.  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139810?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5139810&amp;c=CORE</link>
					<description>
						<![CDATA[ Alinean, a leader in IT value measurement, teamed up with HP and Novell to assess the financial merits of moving from a legacy Sun Solaris and SPARC environment to Novell SUSE Linux Enterprise Server (SLES) running on HP ProLiant DL 785 G6 x86 Servers versus upgrading to SUN Solaris 10 running on Sun SPARC T5440.  Read this paper for the results.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[5 Steps to Reducing Downtime: Best Practices for Windows Server Application High Availability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139630?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5139630&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses five steps for protecting Windows Server applications
from downtime, offering established best practices to reduce potential single points of failure and ensure rapid recovery or continued operations in the event of failure.]]>				
					</description>
					<author>
						<![CDATA[Marathon Technologies]]>				
					</author>
					<pubDate>
						Mon, 28 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SQL Server 2008 Dynamic Duo: Management Views and Functions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139456?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5139456&amp;c=CORE</link>
					<description>
						<![CDATA[ Dynamic management views and functions were extraordinary additions to SQL 2005, and they have only improved in function and increased in number in SQL 2008. This white paper will explore a few of their capabilities and give examples as to how they can ease the workload of a database administrator.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 22 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139218?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5139218&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper features real-world examples from US enterprises on how the benefits
of keeping mobile devices functioning without interruption are felt on every
level of business.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP &amp; reg;  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139196?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5139196&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.]]>				
					</description>
					<author>
						<![CDATA[CDC Global Services &amp;#45; Catalyst]]>				
					</author>
					<pubDate>
						Tue, 15 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139077?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5139077&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138985?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5138985&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Grow Your Business with the Visibility to Capture More Sales Opportunities]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138983?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5138983&amp;c=CORE</link>
					<description>
						<![CDATA[ In part one of this webcast series, we show you how the productivity of your sales teams can be dramatically increased by utilizing the enhancements in the newly released Microsoft Dynamics CRM 4.0.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Drive Real-World Business Processes with Microsoft Dynamics CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138989?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5138989&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Demartek Report: FalconStor Virtual Tape Library (VTL) and Deduplication Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137641?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5137641&amp;c=CORE</link>
					<description>
						<![CDATA[ To evaluate the performance of its solutions, FalconStor commissioned Demartek to validate the performance of the FalconStor VTL solution and its deduplication solutions - as they come from the factory, without any special tuning adjustments. The sustained performance of these solutions is impressive and was measured using conservative data.]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expert Tips for Effective Virtual Systems Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137011?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5137011&amp;c=CORE</link>
					<description>
						<![CDATA[ In this E-Guide, brought to you by SearchServerVirtualization.com and BMC, you will discover expert tips for effective virtual systems management. Explore the top five target areas essential for improved virtual performance and availability management.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT modernization: An exercise in alignment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140127?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5140127&amp;c=CORE</link>
					<description>
						<![CDATA[ A survey conducted in February 2009 by the Economist Intelligence Unit, sponsored by Oracle and HP, shows that in most companies both the business functions and the IT function understand the potential benefits of modernization. But that does not mean that most companies know how to do it right.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Thu, 18 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cost-cutting strategies for a virtualized data center: Performance and capacity management  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136652?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5136652&amp;c=CORE</link>
					<description>
						<![CDATA[ In this expert podcast, learn how new capacity planning and performance management tools utilize automation and an intuitive interface to increase resource utilization and reduce capital expenditures for your virtualized data center.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Tue, 16 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Renewed Finance Function &amp; #45; Extending Performance Management Beyond Finance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136239?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5136239&amp;c=CORE</link>
					<description>
						<![CDATA[ Companies and their stakeholders have always had high expectations for their finance teams. But this research program reveals that, most recently, these pressures&amp;#45; from regulators, from investors, and from competitors&amp;#$5; are pushing companies to look for more from their finance teams in two main, but often conflicting, areas.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Data Quality: A Survival Guide For Marketing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136219?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5136219&amp;c=CORE</link>
					<description>
						<![CDATA[ Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Overall Approach To Data Quality ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136234?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5136234&amp;c=CORE</link>
					<description>
						<![CDATA[ Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Achieving Sustained Growth through Operational Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140502?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5140502&amp;c=CORE</link>
					<description>
						<![CDATA[ Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a &quot;single source of truth&quot; where senior executives have shared visibility into all parts of the organization, enabling management by facts.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sustained Growth Through Operational Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136310?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5136310&amp;c=CORE</link>
					<description>
						<![CDATA[ Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a &quot;single source of truth&quot; where senior executives have shared visibility into all parts of the organisation, enabling management by facts.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Earned Value Lite: Making Earned Value Management Work for Every Project]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138006?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5138006&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how the implementation of 10 fundamental steps can help your organization reap the rewards of EVM and give you the visibility you need to complete your projects on time and within budget.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BMC Enhances its Performance Assurance for Mainframes solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135088?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5135088&amp;c=CORE</link>
					<description>
						<![CDATA[ This research brief examines the new release of the BMC Performance Assurance for Mainframes product. We assess its overall significance and describe the reaction of two early users.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Network Boost: control all data in your network and accelerate your data exchanges]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134833?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5134833&amp;c=CORE</link>
					<description>
						<![CDATA[ This quick Flash presentation gives us an overview of Network Boost, a turn-key networking solution that offers application acceleration tools that are focused on achieving performance objectives.]]>				
					</description>
					<author>
						<![CDATA[Orange Business Services]]>				
					</author>
					<pubDate>
						Tue, 07 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Long-Term Data Protection and Retention: Finding the Correct Balance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139982?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5139982&amp;c=CORE</link>
					<description>
						<![CDATA[ Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions.  Read this paper and find out why.]]>				
					</description>
					<author>
						<![CDATA[Quantum Corporation]]>				
					</author>
					<pubDate>
						Wed, 18 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk vs. Service Desk: Which One is Right for You]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135216?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5135216&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended to help support center managers self-assess their center&apos;s primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Thu, 05 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Human Machine Interface (HMI)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96430?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=96430&amp;c=CORE</link>
					<description>
						<![CDATA[ C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in Creating a Strategic Finance Function]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132055?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5132055&amp;c=CORE</link>
					<description>
						<![CDATA[ the following article will share the results of SAP research as well as APQC&apos;s Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Three Must Haves for the Virtual Data Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133959?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5133959&amp;c=CORE</link>
					<description>
						<![CDATA[ To take full advantage of server virtualization, and create a true virtual data center, IT departments need a holistic storage solution that allows fully shared resources, easy and automated storage classification and migration and complete data protection.  Read this white paper for three &quot;must haves&quot; to achieve those objectives.]]>				
					</description>
					<author>
						<![CDATA[Compellent]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Addressing the challenges of implementing a customer-centric strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137365?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5137365&amp;c=CORE</link>
					<description>
						<![CDATA[ The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi&amp;#45;channel touchpoints.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IBM Rear Door Heat Exchanger]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101211?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=101211&amp;c=CORE</link>
					<description>
						<![CDATA[ This IBM white paper helps you to understand what&amp;#39;s happening in an overheated system and to see if yours is at risk&amp;#44; it also explains how the IBM Rear Door Heat eXchanger helps to dramatically reduce data center power consumption.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Mon, 27 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Agile Development: A Manager &amp; #39;s Roadmap for Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100942?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=100942&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real...]]>				
					</description>
					<author>
						<![CDATA[VersionOne Inc.]]>				
					</author>
					<pubDate>
						Fri, 26 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Advent Portfolio Exchange Demo]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98243?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=98243&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing.]]>				
					</description>
					<author>
						<![CDATA[Advent Software, Inc]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Populating a Data Quality Scorecard with Relevant Metrics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98011?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=98011&amp;c=CORE</link>
					<description>
						<![CDATA[ Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business&apos;s success criteria..]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Wed, 04 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optimize energy use for the data center through enhanced measurement and management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139501?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5139501&amp;c=CORE</link>
					<description>
						<![CDATA[ Along with an in-depth discussion of energy measurement and management, this white paper provides a brief overview of IBM solutions that can help organizations support their initiatives for developing energy-efficient and environmentally responsible data centers.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Implementing a PLC Calibration Routine to Ensure Accurate Instrument Readings]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96255?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=96255&amp;c=CORE</link>
					<description>
						<![CDATA[ The calibration method described in this article can be applied to any analog measurement such as pressure&amp;#44; amperage&amp;#44; weight&amp;#44; length or force.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Blue Coat and SAP: Network Infrastructure Enhancements for Successful Enterprise SOA  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98184?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=98184&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper is based on the results of an SAP Enterprise Services Community program project&amp;#44; in which a number of leading network and test solution vendors and SAP teamed up to build a production&amp;#45;like enterprise SOA&amp;#45;based application landscape.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Application Quality Lifecycle: Security, Functional and Performance Testing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94272?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=94272&amp;c=CORE</link>
					<description>
						<![CDATA[ HP QAInspect delivers automated security information that QA professionals and software testers can access at any point in the application development process to identify and remediate potential security defects.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sat, 01 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to write a RFP for Master Data Management: 10 Common Mistakes to Avoid]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139236?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5139236&amp;c=CORE</link>
					<description>
						<![CDATA[ Critical master data management (MDM) functionality can be easily overlooked when request for proposals (RFPs) are narrowly focused on a single business data type. Ensure success by avoiding 10 costly mistakes when writing your RFP.]]>				
					</description>
					<author>
						<![CDATA[Siperian, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[WebFOCUS Business Intelligence Application Development &amp; Deployment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/12665?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=12665&amp;c=CORE</link>
					<description>
						<![CDATA[ WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Mon, 30 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Intelligent Metrics Ensures Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131602?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5131602&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how GED Integrated Solutions went through the process of identifying
and implementing metrics to drive its business process improvement program in
2002 and has since learned many important lessons in how to track and leverage
business metrics to improve operational performance.]]>				
					</description>
					<author>
						<![CDATA[IFS]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Hitting the Moving Target of Operational Excellence: Identifying and Obtaining the  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93261?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=93261&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper presents IDC&amp;#8217;s framework for implementing operational excellence (opex) and helps the reader move toward an effective op ex implementation while avoiding potential pitfalls.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Migrating Millions to IP: A Mission Impossible &amp; #63; Not with a Migration Control Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136571?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=5136571&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes the key business drivers for the creation and operation of the MCC&amp;#44; the critical functions of the MCC&amp;#44; and the basic principles for establishing an effective MCC organization.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The OSI Model: Understanding the Seven Layers of Computer Networks]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100918?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=100918&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains each of the seven layers of OSI model, including their functions and their relationships, also it provide with an overview of the network process, which can act as a framework for understanding the details of computer networking.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sat, 01 Jul 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Establishing a Culture of Measurement - A Practical Guide to Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/81312?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=81312&amp;c=CORE</link>
					<description>
						<![CDATA[ BI empowers companies with the ability to offer products and services at the lowest cost and with the greatest amount of efficiency and productivity possible- while returning the highest revenues and profits. Learn how BI can help you to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Mar 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[WebFOCUS Operational Enterprise Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25808?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Performance Measurement Customer Service Function&amp;n=25808&amp;c=CORE</link>
					<description>
						<![CDATA[ WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, &amp; operational – and make data available, accessible, and meaningful to every person or application that needs it.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Tue, 25 Sep 2001 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Performance%20Measurement%20Customer%20Service%20Function/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
					
			</channel>
		</rss>
	