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					<![CDATA[Putting the &quot; Custom &quot; in &quot; Customer Service &quot; - A Compelling Advantage]]>				
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					<description>
						<![CDATA[ The information technology from CDC Software provides manufacturers with integrated attribute management tools that give them a decided advantage in today&apos;s competitive marketplace.]]>				
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					<author>
						<![CDATA[CDC Software]]>				
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						Wed, 01 Oct 2008 00:00:00 EDT				
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					<![CDATA[CRM Built for Sales :The Executive Guide to Selecting CRM that Meets Sales Needs]]>				
					</title>
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					<description>
						<![CDATA[ This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.]]>				
					</description>
					<author>
						<![CDATA[CDC Software]]>				
					</author>
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						Wed, 01 Oct 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Parature Customer Service™ Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99603?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=99603&amp;c=CORE</link>
					<description>
						<![CDATA[ Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.]]>				
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					<author>
						<![CDATA[Parature Inc.]]>				
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					<pubDate>
						Wed, 03 Sep 2008 00:00:00 EDT				
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					<![CDATA[IMS Ready and Raring to Go: A New World of Voice, Video, and Data]]>				
					</title>
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					<description>
						<![CDATA[ The beliefs that IMS architecture is nearly identical to SOA within the enterprise application development market are not without merit. Read this paper to learn the key differences.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Build a New Business Model Using a Remote Support Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100522?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=100522&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR’s Remote Support was their solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
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						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[With Dashboards - Formatting and Layout Definitely Matter]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100128?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=100128&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to learn the best practices for dashboard formatting and layout. It also discusses nine dashboard design problems and solutions.]]>				
					</description>
					<author>
						<![CDATA[Corda Technologies]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<![CDATA[Integrating Unified Communications into Business Applications to Improve Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100429?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=100429&amp;c=CORE</link>
					<description>
						<![CDATA[ Achieving &quot;customer intimacy&quot; is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<![CDATA[Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical  ...]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/100524?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=100524&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global’s remote technical support solution. Learn more about NTR support.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
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					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99806?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=99806&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtual Support Networks allow managed service providers and IT organizations to support unattended, on-premise hardware and software as though they were there in person. Read this paper to learn the best practices for deploying Virtual Support Networks.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Designed to Manage Lean Principles]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99683?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=99683&amp;c=CORE</link>
					<description>
						<![CDATA[ Manufacturers will continue to leverage technology to stay competitive. Read this paper to learn how with the Vantage fully integrated enterprise solution, you will be prepared to meet the challenges of today’s market place – becoming lean to do so.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100537?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=100537&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains, CRM is first and foremost a strategy, and CRM technology enables and supports this unique business strategy--not the other way around.]]>				
					</description>
					<author>
						<![CDATA[CDC Software]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Focus on Core Business - Enabled by matrix42: Empirum from Matrix42 Helps Avis Germany  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99949?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=99949&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study examines the how&apos;s and why&apos;s Avis Germany selected a metrix42 solution to fully centralize all their IT infrastructure management.]]>				
					</description>
					<author>
						<![CDATA[matrix 42]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Thriving in an Economic Downturn]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99400?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=99400&amp;c=CORE</link>
					<description>
						<![CDATA[ This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Jobfox Stays ahead of Brisk Growth with Customer Self-Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99577?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=99577&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99578?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=99578&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[5 Ways to Improve Customer Service in a Down Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98724?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=98724&amp;c=CORE</link>
					<description>
						<![CDATA[ In today’s “do more with less” environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost.  The Webinar highlights 5 ways to improve the customer experience in a highly cost effective manner.]]>				
					</description>
					<author>
						<![CDATA[OpenSpan]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[Enterprise Data Management: 7 Principles for Oracle E-Business Suite Archiving]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98345?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=98345&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper outlines seven basic principles for successfully managing your enterprise application data.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[Oracle Advanced Security Technical White Paper]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98313?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=98313&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses Oracle Advanced Security and how it provides transparent, standards-based security that protects data on the network, on disk and on backup media.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Invoice Automation Software - Capture and Process Inbound Invoices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97492?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=97492&amp;c=CORE</link>
					<description>
						<![CDATA[ Verian&apos;s Invoice Automation solution offers &quot;one-stop shopping&quot;: a solution that quickly captures and provides control over 100% of your inbound invoices.]]>				
					</description>
					<author>
						<![CDATA[Verian Technologies]]>				
					</author>
					<pubDate>
						Mon, 16 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Extraordinary Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96996?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=96996&amp;c=CORE</link>
					<description>
						<![CDATA[ Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<![CDATA[Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96999?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=96999&amp;c=CORE</link>
					<description>
						<![CDATA[ Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive  ...]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/96957?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=96957&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<![CDATA[Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience.]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98004?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=98004&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Good to Great: Transform IT through Service Lifecycle Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97613?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=97613&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView IT HelpDesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95023?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=95023&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Tue, 20 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Financial Edge™: Fund Accounting Software for Nonprofits]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96245?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=96245&amp;c=CORE</link>
					<description>
						<![CDATA[ The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future.]]>				
					</description>
					<author>
						<![CDATA[Blackbaud]]>				
					</author>
					<pubDate>
						Tue, 29 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Process Outsourcing for Life and Annuities]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96236?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=96236&amp;c=CORE</link>
					<description>
						<![CDATA[ The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Tue, 29 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dispatch Direct: Service Call Dispatching]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95824?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=95824&amp;c=CORE</link>
					<description>
						<![CDATA[ Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.]]>				
					</description>
					<author>
						<![CDATA[Dispatch Direct]]>				
					</author>
					<pubDate>
						Thu, 17 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95828?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=95828&amp;c=CORE</link>
					<description>
						<![CDATA[ Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ERP for Service Organizations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95262?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=95262&amp;c=CORE</link>
					<description>
						<![CDATA[ Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations.  It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Epicor for Distribution - Enterprise and Mid-Market Distribution Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95263?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=95263&amp;c=CORE</link>
					<description>
						<![CDATA[ Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Support solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95018?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=95018&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Transforming Branch Banking: Real-Time Advice in the 21st Century]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94836?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=94836&amp;c=CORE</link>
					<description>
						<![CDATA[ To remain independent and expand their profitability, banks must become more operationally efficient and more customer-centric. Institutions realize that providing excellent customer service is the best competitive weapon in an industry with li…]]>				
					</description>
					<author>
						<![CDATA[TANDBERG.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94873?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=94873&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how to excel at customer service using the best tools for the task.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[World-Class Customer Care: Dr. Janelle Barlow, Author of &quot; Branded Customer Service &quot; , and ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94573?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=94573&amp;c=CORE</link>
					<description>
						<![CDATA[ Dr. Janelle Barlow of &quot;Branded Customer Service: The New Competitive Edge&quot;, shows how to provide world-class customer care and business-guru Michael Gerber explains how to provide a customized product through a standardized process.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
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			<item>					
					<title>
					<![CDATA[Take Your Customer Service to the Next Level: Are you providing your customers with a  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94575?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=94575&amp;c=CORE</link>
					<description>
						<![CDATA[ In a marketplace where too many products and services are chasing too little demand, small and medium-sized businesses (SMBs) face a daunting challenge: Do everything possible to attract and retain customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Anatomy of an Oracle E-Business Suite Archiving Project: Seven Basic Principles for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94843?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=94843&amp;c=CORE</link>
					<description>
						<![CDATA[ Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing Oracle E-Business Suite application data, with the broadest range of implementation options to ensure your success.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Anatomy of a Siebel Archiving Project: Seven Basic Principles for Archiving Siebel  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94845?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=94845&amp;c=CORE</link>
					<description>
						<![CDATA[ Only Princeton Softech Optim™ Siebel Solution provides proven, full-lifecycle capabilities for archiving and managing Siebel application data, with the broadest range of implementation options to ensure your success.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Anatomy of a PeopleSoft Archiving Project: Seven Basic Principles for Archiving PeopleSoft  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94844?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=94844&amp;c=CORE</link>
					<description>
						<![CDATA[ Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing PeopleSoft Enterprise application data, with the broadest range of implementation options to ensure your success.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Service in SMBs through Collaborative Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93932?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=93932&amp;c=CORE</link>
					<description>
						<![CDATA[ Employees at SMBs have the same need to collaborate as larger businesses. Advanced collaboration tools have become more affordable, easier to use, and easier to deploy and maintain. Learn how collaboration tools can help your business.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Eight Strategies for First Rate Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93920?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=93920&amp;c=CORE</link>
					<description>
						<![CDATA[ In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Provide World-Class Customer Service in Small and Midsized Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93930?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=93930&amp;c=CORE</link>
					<description>
						<![CDATA[ Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Strategies to Run a Lean Supply Chain: How Principles of Lean Manufacturing Transfer  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93890?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=93890&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper by Ventana Research, a leading Performance Management research firm, examines how businesses are using management concepts such as “lean” manufacturing to make their supply chains more efficient.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Ways ERP Can Help You Implement Lean]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93873?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=93873&amp;c=CORE</link>
					<description>
						<![CDATA[ Lean is the continuous pursuit of waste elimination. ERP systems are the central nervous system of the organization. Learn how ERP and Lean can be used to support and enable the most important objectives of one another.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Oracle Advanced Customer Services: Solution Support Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93777?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=93777&amp;c=CORE</link>
					<description>
						<![CDATA[ Even a minor service disruption can devastate a company&apos;s reputation and bottom line. The Oracle Solution Support Center, Oracle&apos;s most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Tue, 19 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
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			<item>					
					<title>
					<![CDATA[CRM: The Essential Guide - Five Principles for CRM Success]]>				
					</title>
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					<description>
						<![CDATA[ This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Pivotal CRM]]>				
					</author>
					<pubDate>
						Tue, 11 Dec 2007 00:00:00 EST				
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					<![CDATA[The Financial Edge™: Fund Accounting Software for Nonprofits]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/12326?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=12326&amp;c=CORE</link>
					<description>
						<![CDATA[ The Financial Edge™ is an accounting solution that helps nonprofit professionals make smart, strategic decisions, achieve the highest level of fiscal transparency and accountability, and evaluate the performance of every initiative in real-time. Modules include:  accounts payable, account receivable, payroll, cash management, and others.]]>				
					</description>
					<author>
						<![CDATA[Blackbaud, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Aug 2006 00:00:00 EDT				
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					<title>
					<![CDATA[Customer Support Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72165?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=72165&amp;c=CORE</link>
					<description>
						<![CDATA[ As a leading software customer support solution for small companies to the world&apos;s largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/63293?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=63293&amp;c=CORE</link>
					<description>
						<![CDATA[ The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[WebFOCUS Operational Enterprise Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25808?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Principles Of Customer Service&amp;n=25808&amp;c=CORE</link>
					<description>
						<![CDATA[ WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, &amp; operational – and make data available, accessible, and meaningful to every person or application that needs it.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Tue, 25 Sep 2001 00:00:00 EDT				
					</pubDate>
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