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	Procedures For Customer Service Software  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<![CDATA[Remote Office Backup and Rapid Recovery Solutions… on a budget]]>				
					</title>
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					<description>
						<![CDATA[ Protecting data that is not in the primary datacenter amplifies all the traditional challenges of backup - either there is not enough bandwidth to accomplish a remote backup in the window available, or the process of handling and shipping tapes is in the hands of non-IT employees.]]>				
					</description>
					<author>
						<![CDATA[Double-Take Software]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
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					<![CDATA[South Jersey Healthcare Simplifies Backups, Speeds Disaster Recovery]]>				
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					<description>
						<![CDATA[ This case study examines South Jersey Healthcare’s use of EVault Software to streamline their backups and speed up their disaster recovery process.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
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						Fri, 13 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[SUN SYSTEMS FOR ENTERPRISE 2.0 WITH ORACLE]]>				
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					<description>
						<![CDATA[ Enterprises today are seeking new communication technologies, such as wikis, blogs, and forums, to improve communication and collaboration and increase employee productivity.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Wed, 11 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Creating a Data Classification Procedure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140229?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5140229&amp;c=CORE</link>
					<description>
						<![CDATA[ You know you have to protect your sensitive data, but in order to do that, you have to find it. Data classification consists of identifying what information is confidential, then deciding how to store and secure that information.  In this video, Adrian Lane of Securosis gives insight into the data classification process.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Blue Bell Creameries &amp; reg; Improves its Inventory Management and Standardizes Procedures  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140120?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5140120&amp;c=CORE</link>
					<description>
						<![CDATA[ To improve inventory management and standardize procedures, Blue Bell turned to TAKE Supply Chain&apos;s Gemini Series&amp;trade; for OPM mobile software solution. Read this case study to learn more about the benefits Blue Bell experienced from switching to TAKE Supply Chain’s Gemini Series™, and learn how your company can do the same.]]>				
					</description>
					<author>
						<![CDATA[TAKE Supply Chain]]>				
					</author>
					<pubDate>
						Wed, 14 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Green Mountain Power reduces the use of paper with ReadSoft’s AP automation solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140080?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5140080&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how streamlining the AP process can help your company gain control over its invoice management. With the electronic workflow, invoices don’t get lost avoiding late fees.]]>				
					</description>
					<author>
						<![CDATA[ReadSoft]]>				
					</author>
					<pubDate>
						Tue, 13 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Achieving GLBA Compliance with Red Hat Enterprise Virtualization for Desktops]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139862?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5139862&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will illustrate how Red Hat Enterprise Virtualization for Desktops can help organizations comply with specific GLBA mandates while increasing overall efficiency and agility.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Improve Server Configuration Control: Meet PCI Quickly and Without Added Staff]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139863?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5139863&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to learn how Tripwire provided this subscription billing service company achieve broad PCI compliance and helped them become proactive in handling security and compliance issues.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Winning in Today &apos; s Environment: Six Imperatives for the Chief Sales Officer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140244?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5140244&amp;c=CORE</link>
					<description>
						<![CDATA[ Download the Oracle CRM White Paper, &quot;Winning in Today&apos;s Environment: Six Imperatives for the Chief Sales Officer,&quot; to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP &amp; reg;  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139196?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5139196&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.]]>				
					</description>
					<author>
						<![CDATA[CDC Global Services &amp;#45; Catalyst]]>				
					</author>
					<pubDate>
						Tue, 15 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138942?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138942&amp;c=CORE</link>
					<description>
						<![CDATA[ View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138951?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138951&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization&apos;s return on investment.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138975?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138975&amp;c=CORE</link>
					<description>
						<![CDATA[ View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138982?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138982&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Taking Relationship Management to a New Level with Microsoft Dynamics CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138984?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138984&amp;c=CORE</link>
					<description>
						<![CDATA[ Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Grow Your Business with the Visibility to Capture More Sales Opportunities]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138983?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138983&amp;c=CORE</link>
					<description>
						<![CDATA[ In part one of this webcast series, we show you how the productivity of your sales teams can be dramatically increased by utilizing the enhancements in the newly released Microsoft Dynamics CRM 4.0.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Microsoft Dynamics CRM Online Case Study: High Five Sportswear]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138995?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138995&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Do Extraordinary Things Everyday with Microsoft Dynamics CRM!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138945?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138945&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Improve Customer Relationships Using the 2007 Office System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138986?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138986&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Introduction to CloudController]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138615?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138615&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn how to design a cloud-based services platform from your virtual infrastructure to improve operational efficiency. Discover a Web-based application that automates virtual configuration, chargeback, provisioning and deployment. Learn how to set-up multi-level user hierarchy to enhance IT security.]]>				
					</description>
					<author>
						<![CDATA[InContinuum Software]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[E-Guide: Essential Guide to HIPAA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139768?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5139768&amp;c=CORE</link>
					<description>
						<![CDATA[ Electronic health records are a cornerstone of President Obama&apos;s national healthcare reform. But in order to succeed, healthcare organizations need to ensure consumer privacy. As a result, changes to the Health Insurance Portability and Accountability Act were recently enacted. We&apos;ll explain the new requirements and how to prepare for an audit.]]>				
					</description>
					<author>
						<![CDATA[Information Security Magazine]]>				
					</author>
					<pubDate>
						Mon, 31 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Procedures for Change Management Audit Documentation and Disaster Recovery]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138364?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138364&amp;c=CORE</link>
					<description>
						<![CDATA[ A search for a tool to augment the job scheduling power of Zeke uncovered a unique solution to a common set of problems for a PA-based department store chain. Currently running a newly installed System z/10 in their long time IBM mainframe-based IT shop, they implemented SEGUS&apos; SmartIS.]]>				
					</description>
					<author>
						<![CDATA[SEGUS Inc]]>				
					</author>
					<pubDate>
						Thu, 20 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HP LeftHand SAN Failback Procedure for VMware]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138520?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138520&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper documents the procedure for failback from a VMware Site Recovery Manager (SRM) recovery site after SRM has performed a failover on an HP LeftHand SAN. This document is intended for customers who are using an HP LeftHand SAN with VMware.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 05 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[E-Zine: THE GREEN AND VIRTUAL DATA CENTER - Chapter 4: IT Infrastructure Resource Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138381?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138381&amp;c=CORE</link>
					<description>
						<![CDATA[ Best practices, people, processes, and procedures combine with technology tools, hardware, software, networks, services, and facilities to enable a virtual data center. The importance of this chapter is to understand how all these elements coupled with existing and emerging technologies can be applied to improve IT service delivery.]]>				
					</description>
					<author>
						<![CDATA[SearchStorage.com]]>				
					</author>
					<pubDate>
						Sat, 01 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Infor Permission-based Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137517?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5137517&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Automation on Demand: Creating an Efficient and Cost Effective AP Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137210?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5137210&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper presents a solution that leverages comprehensive document process automation to deliver the advantages of paperless invoice processing as an on-demand service. It highlights the opportunity to shift ROI from the project level to the document level (capital versus operational expense) and realize automation benefits immediately.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[MEDRAD: Automating the Flow of Inbound Sales Orders into SAP Applications, while  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137251?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5137251&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study explains how MEDRAD implemented Esker DeliveryWare for their SAP solution and documents the benefits they reaped from it. Read this case study to learn how your company can experience the same benefits as MEDRAD with Esker DeliveryWare.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increasing Business Efficiency and End-User Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137935?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5137935&amp;c=CORE</link>
					<description>
						<![CDATA[ The following report features Michael Fauscette, group vice president of IDC&apos;s Software Business Solutions research, answering questions posed by Oracle&apos;s customers regarding business efficiency and end-user productivity.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[The Top 3 Reasons CRM Initiatives (Still) Fail &amp; #45; And How To Avoid Them]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136432?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5136432&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Tue, 09 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Forrester Total Economic Impact Study on IPS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138652?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138652&amp;c=CORE</link>
					<description>
						<![CDATA[ Network--Stop threats before they happen. This June 2009 study examines the financial impact and potential return on investment (ROI) for McAfee Network Security Platform intrusion prevention system (formerly McAfee IntruShield®), using Adena Health System as a case study.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136988?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5136988&amp;c=CORE</link>
					<description>
						<![CDATA[ As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies&apos; current systems are not equipped with the necessary tools to manage and control such transactions.]]>				
					</description>
					<author>
						<![CDATA[Progress Software, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133785?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5133785&amp;c=CORE</link>
					<description>
						<![CDATA[ Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.]]>				
					</description>
					<author>
						<![CDATA[Cast Iron Systems]]>				
					</author>
					<pubDate>
						Tue, 03 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cross-Channel Campaign Management - Next Generation Multichannel Marketing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137366?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5137366&amp;c=CORE</link>
					<description>
						<![CDATA[ This report identified how top performing organizations leverage and execute multichannel marketing campaigns. The findings demonstrate how Best-in-Class organizations are leveraging a collaborative cross-channel approach to extract maximum value and marketing efforts.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133534?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5133534&amp;c=CORE</link>
					<description>
						<![CDATA[ This IDC Buyer Case Study describes the adoption&amp;#44; deployment&amp;#44; and utilization of business analytics software at the cable operator Cablecom.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131900?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5131900&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores core principles companies can use to help them select a CRM system.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135514?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5135514&amp;c=CORE</link>
					<description>
						<![CDATA[ Maximize survey research value with open text responses. If you&apos;ve limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization&apos;s first step toward maximizing the value of your survey data.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 12 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Achieving Service Excellence Across The Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135215?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5135215&amp;c=CORE</link>
					<description>
						<![CDATA[ Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Risk Management: Bridging Policies and Procedures &amp; #45; Fundamental Security Concepts]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100930?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=100930&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses risk management as a key process in designing security architectures&amp;#44; including a better way for security managers to approach the security ROI issue.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sat, 11 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The E-Discovery “How-To” Guide: Practical Recommendations for Streamlining Corporate E- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140077?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5140077&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper breaks down the e-discovery process into phases, discusses best practices and relevant technologies for each phase, and provides a matrix to guide an e-discovery team’s decision making process.]]>				
					</description>
					<author>
						<![CDATA[Clearwell Systems]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100297?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=100297&amp;c=CORE</link>
					<description>
						<![CDATA[ The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 17 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Implementing a PLC Calibration Routine to Ensure Accurate Instrument Readings]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96255?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=96255&amp;c=CORE</link>
					<description>
						<![CDATA[ The calibration method described in this article can be applied to any analog measurement such as pressure&amp;#44; amperage&amp;#44; weight&amp;#44; length or force.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138490?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138490&amp;c=CORE</link>
					<description>
						<![CDATA[ Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics&amp;trade; CRM because it best met the firm&apos;s usability, user..]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 18 Apr 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Numara &amp; #174; FootPrints Change Management: Solutions for Automating and Managing Change]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95365?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=95365&amp;c=CORE</link>
					<description>
						<![CDATA[ View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[SAP &amp; reg; Business All-in-One Fast-Start Program: Creating Affordable, Flexible Solutions  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140398?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5140398&amp;c=CORE</link>
					<description>
						<![CDATA[ The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Fri, 08 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Transforming Customer Service into a Strategic Asset]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138947?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138947&amp;c=CORE</link>
					<description>
						<![CDATA[ View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 06 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138224?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138224&amp;c=CORE</link>
					<description>
						<![CDATA[ Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics&amp;trade; CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 01 Jan 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Microsoft Dynamics RoleTailored Business Productivity: &quot; Software Designed for Your People &quot;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138225?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5138225&amp;c=CORE</link>
					<description>
						<![CDATA[ By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it&apos;s reflected in this software.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Procedures%20For%20Customer%20Service%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Migrating Millions to IP: A Mission Impossible &amp; #63; Not with a Migration Control Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136571?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Procedures For Customer Service Software&amp;n=5136571&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes the key business drivers for the creation and operation of the MCC&amp;#44; the critical functions of the MCC&amp;#44; and the basic principles for establishing an effective MCC organization.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
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