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	Quality Assurance In Call Center  - KnowledgeStorm
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	KnowledgeStorm
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					<title>
					<![CDATA[Driving Effective Software Quality to Address Application Complexity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140553?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5140553&amp;c=CORE</link>
					<description>
						<![CDATA[ Join Melinda Ballou as she answers how organizations can be successful and maintain high-performing business-critical software with fewer resources and strategies for successful quality adoption.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 02 Dec 2009 00:00:00 EST				
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					<title>
					<![CDATA[CA Service Assurance Webcast: Transforming IT in Lean Times]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141196?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5141196&amp;c=CORE</link>
					<description>
						<![CDATA[ Many companies face IT challenges related to visualization, integration, discovery and mapping, prioritization, predictive strategies, and reporting accuracy. This webcast addresses these challenges and explains how CA&apos;s approach to service quality is both effective and cost-conscious in lean times.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[CA Spectrum Service Assurance Product Brief]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141205?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5141205&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this brief paper for specifics about the CA Spectrum Service Assurance product&apos;s features and benefits.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Video Whitepaper: Rapid Bottleneck Identification: A Better Way to do Load Testing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140429?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5140429&amp;c=CORE</link>
					<description>
						<![CDATA[ Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 28 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Solutions for Small to Medium Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140331?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5140331&amp;c=CORE</link>
					<description>
						<![CDATA[ APC&amp;#174; by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure&amp;#174; HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[EMA Impact Brief: CA Spectrum Service Assurance Bridges Service Management Gap]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141166?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5141166&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this brief paper to learn how the new CA integrated service management product offers real hope for beleaguered IT organizations that are trying to bring together the pieces to build an integrated service management story.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Enterprise, Back-Office Applications Propel our Business: An order management system,  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139757?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5139757&amp;c=CORE</link>
					<description>
						<![CDATA[ With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade.  You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your  business systems.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[5 Mandates of Software Development Teams]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139379?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5139379&amp;c=CORE</link>
					<description>
						<![CDATA[ In order to drive software success it is essential to follow 5 non-negotiable mandates.  Watch this Webcast to learn more.]]>				
					</description>
					<author>
						<![CDATA[Black Diamond Software]]>				
					</author>
					<pubDate>
						Wed, 30 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5139509&amp;c=CORE</link>
					<description>
						<![CDATA[ Is securing the Call Center possible without impacting the
customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Communications Skills for Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139215?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5139215&amp;c=CORE</link>
					<description>
						<![CDATA[ A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you&apos;ll learn from an experienced communications skills expert,  4 specific steps to help supercharge your customer relationships in an era of remote support.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Get More Value from Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139009?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5139009&amp;c=CORE</link>
					<description>
						<![CDATA[ Listen to this podcast to hear how all-new HiDef Corporate&amp;#153; leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Audio Conferencing 2.0: Control Costs &amp; Simplify Administration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139015?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5139015&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, we&apos;re taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139077?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5139077&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Developing a Unique Unified Communications Strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139128?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5139128&amp;c=CORE</link>
					<description>
						<![CDATA[ This E-Guide explains how companies can leverage communications, collaboration and business applications to build a UC solution that produces short- and long-term ROI.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Convergence That Makes Sense - Bringing Together Voice and Data Networks]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139006?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5139006&amp;c=CORE</link>
					<description>
						<![CDATA[ Converged voice and data networks are becoming a major part of every IT strategy. There are significant advantages in bringing together voice, video, e-mail, instant messaging, business data, and office applications in a single, integrated network. Convergence is not just about cost savings anymore.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Software Quality is Not Just a Checkbox: Automate Java Software Quality and Security  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138625?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5138625&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to view a virtual tour of CodePro AnalytiX&amp;trade; to see the power of automating Java software testing throughout your Eclipse-based development project. You will also learn how to automate Java software quality and security testing from each developer’s desktop or during your nightly build.]]>				
					</description>
					<author>
						<![CDATA[Instantiations]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Networking and Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138818?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5138818&amp;c=CORE</link>
					<description>
						<![CDATA[ In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136678?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5136678&amp;c=CORE</link>
					<description>
						<![CDATA[ Working harder simply won&amp;#39;t get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs.  Read about cost-effective, automated ways to meet this challenge head-on in our latest article, &amp;#147;Strategies for Modernizing IT, Reducing Costs, and..&amp;#148;]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Desk Consolidation Cuts Costs and Increases Service Quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136662?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5136662&amp;c=CORE</link>
					<description>
						<![CDATA[ The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Rapid Bottleneck Identification - A Better Way to do Load Testing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140076?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5140076&amp;c=CORE</link>
					<description>
						<![CDATA[ Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BMC Enhances its Performance Assurance for Mainframes solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135088?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5135088&amp;c=CORE</link>
					<description>
						<![CDATA[ This research brief examines the new release of the BMC Performance Assurance for Mainframes product. We assess its overall significance and describe the reaction of two early users.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135523?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5135523&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether it&apos;s in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 14 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141333?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5141333&amp;c=CORE</link>
					<description>
						<![CDATA[ As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies&apos; current systems are not equipped with the necessary tools to manage and control such transactions.]]>				
					</description>
					<author>
						<![CDATA[Progress Software]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Application Grid: Ideal Platform for IT Consolidation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139335?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5139335&amp;c=CORE</link>
					<description>
						<![CDATA[ Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer.  With an application grid you get greater efficiency, exceptional agility, and superior quality of service. Download this free white paper now.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[eBook: Building A Center Of Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133461?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5133461&amp;c=CORE</link>
					<description>
						<![CDATA[ HP&apos;s approach to application lifecycle management and the Center of Excellence model for quality, performance, SOA, and security eliminates repetitive processes and work.  And it improves business results by helping leading organizations integrate knowledge, processes, and resources.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 18 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Automated testing ROI: fact or fiction? A customer &apos; s perspective: What real QA  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133394?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5133394&amp;c=CORE</link>
					<description>
						<![CDATA[ The white paper explores the fundamentals of automated software testing, explains how such an endeavor is actually an investment for a company, and details how a company can get a return on their investment.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[DataDirect XML Converters Allow Health Care Payers and Providers to Comply with X12 EDI  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134158?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5134158&amp;c=CORE</link>
					<description>
						<![CDATA[ In this product review, Benefitfocus IT professionals discuss their experiences with DataDirect XML Converters 4.0. They rate the product using several criteria and detail how the implemented the product into their IT enterprise.]]>				
					</description>
					<author>
						<![CDATA[DataDirect Technologies]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5132112&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Achieving Business Agility with Application Grid]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138877?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5138877&amp;c=CORE</link>
					<description>
						<![CDATA[ Application grid brings the same type of efficiency, scalability, and quality of service to the application layer. Discover how to get greater efficiency, exceptional agility, and superior quality of service with an application grid.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Fri, 19 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Voice Architectures and Deployment Models]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102279?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=102279&amp;c=CORE</link>
					<description>
						<![CDATA[ Telephony design requires a solid understanding of the drivers for Voice over IP&amp;#44; corporate policies for infrastructure design&amp;#44; and telephone components.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Virtualization for Testing and Development Environments]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102472?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=102472&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast, virtualization expert Anil Desai talks with WhatIs.com&apos;s Alex Howard about the many ways virtualization can be used to improve software testing and development.]]>				
					</description>
					<author>
						<![CDATA[Dell and Microsoft]]>				
					</author>
					<pubDate>
						Wed, 03 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Key to Optimizing VoIP Deployments]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135066?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5135066&amp;c=CORE</link>
					<description>
						<![CDATA[ To optimize VoIP deployments, Blue Coat is driving a new generation of solutions designed to accelerate converged IP voice and data networks. With Blue Coat&apos;s Application Delivery Network (ADN), IT can deploy comprehensive application visibility, security and acceleration technologies to deliver the highest quality VoIP transactions possible.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Tue, 02 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Performance Assurance Lifecycle for Virtual Infrastructures]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101631?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=101631&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how the Performance Assurance Lifecycle eliminates performance and financial risks, taking the data center from 15-20 percent virtualized to 70-100 percent.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Fri, 14 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Agile Development: A Manager &amp; #39;s Roadmap for Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100942?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=100942&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real...]]>				
					</description>
					<author>
						<![CDATA[VersionOne Inc.]]>				
					</author>
					<pubDate>
						Fri, 26 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Test Management Tools and Techniques]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98652?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=98652&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the challenges and rewards of test management and provides practical ways to help you implement an organized and structured testing process. It also discusses the benefits of HP Quality Center software.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[North Shore Medical Center Provides Better Support with AMD Processor &amp; #45;based Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139200?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5139200&amp;c=CORE</link>
					<description>
						<![CDATA[ Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Virtualization For Better, Faster, More Cost-Effective Quality Assurance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140946?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5140946&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this white paper to learn how adding Surgient VQMS to HP Quality Center
helps you centrally manage and allocate test lab resources from HP Quality Center across multiple and distributed teams according to business policies and quotas, and more.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
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					<title>
					<![CDATA[Numara &amp; #174; FootPrints Change Management: Solutions for Automating and Managing Change]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95365?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=95365&amp;c=CORE</link>
					<description>
						<![CDATA[ View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Strategic QA: Steps to Effective Software Quality Assurance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136098?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=5136098&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process&amp;#44; reduce costs&amp;#44; improve quality and increase reliability of planning.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Managing Requirements, Tests and Defects with HP Quality Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96228?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=96228&amp;c=CORE</link>
					<description>
						<![CDATA[ HP TestDirector for Quality Center software drives a more effective and efficient global application testing process and supports high levels of communication and collaboration among distributed testing teams.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Quality%20Assurance%20In%20Call%20Center/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=93607&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes the concept of &amp;#8220;CRM without compromise&amp;#44;&amp;#8221; elucidating how organizations can maximize their results by taking a more structured&amp;#44; holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Essential Steps for Troubleshooting .NET Application Problems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92827?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Quality Assurance In Call Center&amp;n=92827&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores how to troubleshoot common application errors, including crashes and functionality failures, for greater application performance and an optimized end-user experience.]]>				
					</description>
					<author>
						<![CDATA[AVIcode, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Sep 2006 00:00:00 EDT				
					</pubDate>
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