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	Real Time Call Routing Solutions  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<![CDATA[ShopVue - Paperless Dispatch with Graphical Sequencer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96648?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=96648&amp;c=CORE</link>
					<description>
						<![CDATA[ Paperless Dispatch represents a major step towards a fully paperless, order-driven operation. By providing managers with a graphical tool to dispatch work and track work-in-process, ShopVue becomes a real factory dashboard.  The use of touchscreens means that operators can see work assignments on graphical touchscreens throughout the plant.]]>				
					</description>
					<author>
						<![CDATA[Casco Development, Inc]]>				
					</author>
					<pubDate>
						Tue, 14 Oct 2008 00:00:00 EDT				
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					<![CDATA[How real-time can ETL get?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100853?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=100853&amp;c=CORE</link>
					<description>
						<![CDATA[ View this Podcast to learn more about how to use ETL today to optimize demanding data environments as well as when and how ETL can effectively support near-real-time requirements.]]>				
					</description>
					<author>
						<![CDATA[SyncSort]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Real Time Performance Monitor]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99893?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=99893&amp;c=CORE</link>
					<description>
						<![CDATA[ Cliff Click, Azul&apos;s Chief JVM Architect, gives a hands-on demonstration of how to use the REALTime Performance Monitor (RTPM) tool to do performance and bottleneck analysis.]]>				
					</description>
					<author>
						<![CDATA[Azul Systems, Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Introduction to the Real Time Performance Monitor (RTPM)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99896?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=99896&amp;c=CORE</link>
					<description>
						<![CDATA[ The Azul REALTime Performance Monitor is highlighted in this introductory demonstration. Take a virtual tour of the tool that lets you analyze your application&apos;s thread stacks, CPU, I/O, GC and memory usage in both development and production.]]>				
					</description>
					<author>
						<![CDATA[Azul Systems, Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Collaborating across Boundaries - Real-Time Geographically Distributed Development with MKS ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99620?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=99620&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper examines the key issues associated with geographically distributed software development and presents a new and innovative solution: the MKS Federated Server Architecture, or FSA for short.]]>				
					</description>
					<author>
						<![CDATA[MKS Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Technology Audit: Next-Generation Real Time Web Filtering]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99850?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=99850&amp;c=CORE</link>
					<description>
						<![CDATA[ Bloxx is a provider of third-generation Web Filtering solutions and its appliance-based Tru-View Technology (TVT) solution is tasked with reducing the risks to business and its users from inappropriate Internet use.]]>				
					</description>
					<author>
						<![CDATA[Bloxx, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Converting Service Calls into Sales with Real-Time Offer Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100232?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=100232&amp;c=CORE</link>
					<description>
						<![CDATA[ Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[E-Book: Making Real-time Information a Reality in the Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99889?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=99889&amp;c=CORE</link>
					<description>
						<![CDATA[ This E-book from SearchCRM.com explores best practices and strategies for using real-time information in the call center.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Real-Time Transaction Inspection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98999?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=98999&amp;c=CORE</link>
					<description>
						<![CDATA[ Oversight Systems automates the analysis and testing of auditors and fraud examiners to reduce ongoing Sarbanes-Oxley compliance costs and provide quality assurance for financial operations.]]>				
					</description>
					<author>
						<![CDATA[Oversight Systems, Inc.]]>				
					</author>
					<pubDate>
						Thu, 14 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Rethinking BI: Understanding the benefits of operational business intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99376?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=99376&amp;c=CORE</link>
					<description>
						<![CDATA[ In this 20-minute podcast, appropriate for IT and business professionals, listeners will get a complete introduction to operational BI benefits and related technology concepts.]]>				
					</description>
					<author>
						<![CDATA[Pitney Bowes Group 1 Software]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Jobfox Stays ahead of Brisk Growth with Customer Self-Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99577?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=99577&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Call Center Management: Planning, Scheduling, Historical and Real Time Statistics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99579?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=99579&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.]]>				
					</description>
					<author>
						<![CDATA[DeskFlex]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Best Practices for Remote Support and Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98141?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=98141&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Guide to Managing VoIP Performance in Converged Networks: Will Your Network be Able to Cope?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97675?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=97675&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes how to best plan for a successful implementation and optimal performance for applications across the board.]]>				
					</description>
					<author>
						<![CDATA[NetScout Systems, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[StatCom &apos; s Patient Flow Logistics and Tracking Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96468?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=96468&amp;c=CORE</link>
					<description>
						<![CDATA[ StatCom’s patient flow logistics and tracking software was developed specifically to improve hospital-wide communications, patient throughput and capacity management.]]>				
					</description>
					<author>
						<![CDATA[Statcom.]]>				
					</author>
					<pubDate>
						Thu, 08 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Advanced Financial Management Software for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96407?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=96407&amp;c=CORE</link>
					<description>
						<![CDATA[ Know your exact cash position. Report quickly and with confidence to your management and regulators. Speed processing and lower administrative overheads with Slingshot&apos;s Advanced Financial Management modules.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT.]]>				
					</author>
					<pubDate>
						Tue, 06 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Inventory, Warehouse and Supply Chain Management Software for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96413?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=96413&amp;c=CORE</link>
					<description>
						<![CDATA[ Inventory, warehouse and supply chain management is as much an art as it is a science. Slingshot’s web based applications provide you with the tools that enable you to take your craft further than ever before.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT.]]>				
					</author>
					<pubDate>
						Tue, 06 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Supermarketer Tracks Real Estate Data in Real Time]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96622?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=96622&amp;c=CORE</link>
					<description>
						<![CDATA[ Stop &amp; Shop/Giant chose North Carolina based AMTdirect&apos;s Property Management solution because it was the only company able to provide &quot;the unified, centralized solution&quot; for managing multiple assets.]]>				
					</description>
					<author>
						<![CDATA[AMTdirect.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Success Story: Communications - AT &amp; T]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96885?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=96885&amp;c=CORE</link>
					<description>
						<![CDATA[ Cingular wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.  After careful consideration, it chose Informiam to meet that goal.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Dialogue Live]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96152?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=96152&amp;c=CORE</link>
					<description>
						<![CDATA[ Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Sat, 26 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Dialogue]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96153?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=96153&amp;c=CORE</link>
					<description>
						<![CDATA[ Exstream’s Dialogue is a fully integrated software solution that allows you to design, develop, maintain, and output fully personalized and consistent communications of all types.]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Sat, 26 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[PRO The Specialty System -- P &amp; C Insurance Solutions Processing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96090?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=96090&amp;c=CORE</link>
					<description>
						<![CDATA[ Our longevity demonstrates that we have the right design, the right philosophy and the right system to remain a leading provider of software solutions for years to come.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[CS-ENTERPRISE--Complete Enterprise Configuration Management System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96119?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=96119&amp;c=CORE</link>
					<description>
						<![CDATA[ Our CS-Enterprise software suite allows you to quickly deploy a configuration solution throughout your entire organization and extended enterprise.]]>				
					</description>
					<author>
						<![CDATA[Configuration Solutions]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dispatch Direct: Service Call Dispatching]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95824?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=95824&amp;c=CORE</link>
					<description>
						<![CDATA[ Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.]]>				
					</description>
					<author>
						<![CDATA[Dispatch Direct]]>				
					</author>
					<pubDate>
						Thu, 17 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[GFI Web Monitor]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95349?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=95349&amp;c=CORE</link>
					<description>
						<![CDATA[ GFI WebMonitor also allows you to monitor user downloads in real-time, letting you block file-types such as mp3s.]]>				
					</description>
					<author>
						<![CDATA[GFI Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 28 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[GFI FAXmaker]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95343?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=95343&amp;c=CORE</link>
					<description>
						<![CDATA[ GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price.]]>				
					</description>
					<author>
						<![CDATA[GFI Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 28 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[EasySpooler]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95250?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=95250&amp;c=CORE</link>
					<description>
						<![CDATA[ ROC EasySpooler not only provides a central view of your entire output environment, it allows IT staff versatile control of output, whether routed to printers, fax machines, the Web, email, or a PDF file.]]>				
					</description>
					<author>
						<![CDATA[ROC  Software]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ROC Maestro for Open Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95245?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=95245&amp;c=CORE</link>
					<description>
						<![CDATA[ ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.]]>				
					</description>
					<author>
						<![CDATA[ROC  Software]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Epicor for Distribution - Enterprise and Mid-Market Distribution Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95263?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=95263&amp;c=CORE</link>
					<description>
						<![CDATA[ Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Services for the High Tech Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94494?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=94494&amp;c=CORE</link>
					<description>
						<![CDATA[ Akamai solutions for high tech companies provide a predictable, high-quality user experience that measurably improves the success of your online activities.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies.]]>				
					</author>
					<pubDate>
						Thu, 06 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[EdgePlatform for Application Acceleration and Delivery]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94502?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=94502&amp;c=CORE</link>
					<description>
						<![CDATA[ The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies.]]>				
					</author>
					<pubDate>
						Thu, 06 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Reinventing Workload Automation with SOA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94411?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=94411&amp;c=CORE</link>
					<description>
						<![CDATA[ By leveraging Service-Oriented Architecture (SOA), enterprises can evolve batch workloads from standalone data center operations to components that are intrinsic to composite, Service- Oriented Business Applications.]]>				
					</description>
					<author>
						<![CDATA[Mellanox Technologies]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ServicePower - Strengthening the Service Chain]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94219?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=94219&amp;c=CORE</link>
					<description>
						<![CDATA[ ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Visiprise Quality Management Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94220?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=94220&amp;c=CORE</link>
					<description>
						<![CDATA[ Visiprise Quality Management expedites the disposition of incoming and in-process nonconforming materials, documents the process, and manages the corrective and preventive action process to ensure that appropriate analysis and actions are taken. Visiprise Quality Management is designed for manufacturing shop floor staff and receiving inspectors.]]>				
					</description>
					<author>
						<![CDATA[Visiprise]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Streaming Perspective: Hosted Streaming Quality Measurement]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94074?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=94074&amp;c=CORE</link>
					<description>
						<![CDATA[ Keynote Streaming Perspective® measures the quality and reliability of streaming media the way your users experience it. With operational monitoring, performance trending, and competitive benchmarking, Streaming Perspective gives you reliable performance data you need to deliver an excellent user experience every time.]]>				
					</description>
					<author>
						<![CDATA[Keynote  Systems]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Management Tools &amp; Utilities for Network &amp; Security Administrators]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93718?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=93718&amp;c=CORE</link>
					<description>
						<![CDATA[ Dorado Software&apos;s Redcell Engineering Editions are off-the-shelf tools and utilities for network and security administrators to gain immediate insight into disparate IT infrastructure assets. From a single console, administrators can quickly identify obsolete network architecture, lack of security, outdated operating systems and more.]]>				
					</description>
					<author>
						<![CDATA[Dorado  Software]]>				
					</author>
					<pubDate>
						Mon, 18 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Redcell Management Essentials - IT Lifecycle Management for Cisco]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93711?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=93711&amp;c=CORE</link>
					<description>
						<![CDATA[ - Single point of access and control for Cisco Enterprise Routing, Switching and Security Portfolio
- Low-cost product with immediate value 
- Only off-the-shelf product with cross-Cisco platform support and Cisco-specific features for comprehensive configuration management]]>				
					</description>
					<author>
						<![CDATA[Dorado  Software]]>				
					</author>
					<pubDate>
						Mon, 18 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BIG-IP Link Controller - WAN Link Traffic Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92539?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=92539&amp;c=CORE</link>
					<description>
						<![CDATA[ The BIG-IP Link Controller seamlessly monitors availability and performance of multiple WAN ISP connections to intelligently manage bi-directional traffic flows to a site, providing fault tolerant and optimized Internet access. The BIG-IP Link Controller delivers improved link performance and high availability capabilities.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks]]>				
					</author>
					<pubDate>
						Fri, 08 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93111?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=93111&amp;c=CORE</link>
					<description>
						<![CDATA[ Providing quality helpdesk, desktop, and networking support and services is the heart of ABS&apos; business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Mobile Field Services Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92074?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=92074&amp;c=CORE</link>
					<description>
						<![CDATA[ According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Nov 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent -  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89796?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=89796&amp;c=CORE</link>
					<description>
						<![CDATA[ The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Microsoft Dynamics Axapta (AX) - Enterprise Resource Planning (ERP)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/88671?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=88671&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft Business Solutions–AX is a customizable, scalable &amp; global Enterprise Resource Planning (ERP) solution that supports connectivity with your business. Microsoft Dynamics AX features core strengths in manufacturing &amp; e-business, &amp; provides functionality in wholesale distribution &amp; business services environments.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Vis.align]]>				
					</author>
					<pubDate>
						Wed, 09 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Services for the High Tech Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86990?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=86990&amp;c=CORE</link>
					<description>
						<![CDATA[ Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies]]>				
					</author>
					<pubDate>
						Thu, 08 Mar 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Application Performance Services for the Travel Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87078?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=87078&amp;c=CORE</link>
					<description>
						<![CDATA[ Akamai&apos;s Application Performance Services improve reliability, performance and consistency of enterprise applications across the web. They have provided quick returns, increased bookings and enhanced customer experiences for leading players in the Travel Industry.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Real Time Call Routing Solutions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customizable Customer Relationship Management (CRM) Suite for Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86925?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=86925&amp;c=CORE</link>
					<description>
						<![CDATA[ Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt &amp; integrate to fit their unique business processes.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Pivotal CRM]]>				
					</author>
					<pubDate>
						Mon, 05 Feb 2007 00:00:00 EST				
					</pubDate>
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					<![CDATA[Fully-Automated Human Resources Management with HarrisData &apos; s HRIS]]>				
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						<![CDATA[ HarrisData&apos;s Human Resource Information System (HRIS) provides comprehensive management of employee information.  Traditional HRIS solutions offer management of payroll, human resources, applicant tracking, and time &amp; attendance data. Newer HRIS offerings deliver employee and manager self-service - fully automating the processing of employee info.]]>				
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						<![CDATA[HarrisData]]>				
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						Mon, 06 Nov 2006 00:00:00 EST				
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					<![CDATA[FlexNet Global Manufacturing Suite for Enterprise Operations (MES)]]>				
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						<![CDATA[ FlexNet includes a suite of plug-and-play modules that you can deploy, modify and extend as required.  Built for Service-Oriented Architecture (SOA) deployment and powered by rich business process authoring capabilities, FlexNet fills the gap between your ERP and automation systems to deliver an end-to-end adaptive manufacturing solution.]]>				
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						<![CDATA[Apriso® Corporation]]>				
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						Tue, 28 Feb 2006 00:00:00 EST				
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					<![CDATA[Astea Alliance Service Management Suite]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/77202?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=77202&amp;c=CORE</link>
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						<![CDATA[ Astea Alliance service management suite integrates &amp; optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, &amp; Sales &amp; Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.]]>				
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						<![CDATA[Astea International Inc.]]>				
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						Wed, 07 Sep 2005 00:00:00 EDT				
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					<![CDATA[Advanced Professional Services Automation / Project Portfolio Management]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/55724?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=55724&amp;c=CORE</link>
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						<![CDATA[ Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.]]>				
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						<![CDATA[Unanet Technologies]]>				
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					<pubDate>
						Tue, 06 May 2003 00:00:00 EDT				
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					<![CDATA[Ross Enterprise ERP - Enterprise Resource Planning]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/2763?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Real Time Call Routing Solutions&amp;n=2763&amp;c=CORE</link>
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						<![CDATA[ Ross Enterprise ERP business solutions from CDC Software are designed to address the unique challenges of recipe and formula-based process manufacturers.  If you are in the Food and Beverage, Life Sciences, Chemicals, Metals, Natural Products, or other process manufacturing industries, Ross Enterprise ERP is designed specifically for you.]]>				
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						<![CDATA[CDC Software - Ross Enterprise]]>				
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					<pubDate>
						Tue, 14 May 2002 00:00:00 EDT				
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