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	Rfi Outsourcing Helpdesk  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: Maintaining Disaster Recovery Objectives in the Cloud]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141231?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5141231&amp;c=CORE</link>
					<description>
						<![CDATA[ In this presentation transcript, learn how to ensure your disaster recover (DR) needs are met by your cloud provider. Gain insight into the differences between standard and cloud-based DR approaches and how to incorporate your exiting DR plans.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Mon, 23 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[eGuide: 7 Security Questions to Ask Your SaaS Provider]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141078?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5141078&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing an application means your organization relinquishes some control. In this article Heather Clancy will offer seven questions that you should resolve with your provider before investing in SaaS.]]>				
					</description>
					<author>
						<![CDATA[Panda Security]]>				
					</author>
					<pubDate>
						Tue, 17 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Managing Operator Networks as an Outsourcing Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140979?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140979&amp;c=CORE</link>
					<description>
						<![CDATA[ Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Fri, 13 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Outsourcing backup: Questions to ask your vendor]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140761?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140761&amp;c=CORE</link>
					<description>
						<![CDATA[ How does outsourcing fit into your business strategy?  Outsourcing your backup data can be a convenient and reliable method of handling backups &amp;#151; if you select the right vendor and ask the right questions. This podcast covers some of the questions you should ask any potential vendor before you sign on the dotted line.]]>				
					</description>
					<author>
						<![CDATA[3X Systems]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Using Supply Chain Performance Management Strategically]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140719?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140719&amp;c=CORE</link>
					<description>
						<![CDATA[ Paralleling the explosion in materiel sourcing over the past decade, corporate supply chains have grown strikingly more complex because of a greater amount of outsourcing, increased globalization and a more complex regulatory environment.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[WorkplaceControl for Notes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140745?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140745&amp;c=CORE</link>
					<description>
						<![CDATA[ Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.]]>				
					</description>
					<author>
						<![CDATA[AedifiComm]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Maintaining DR Objectives in the Cloud]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140556?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140556&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, learn how to ensure your disaster recover (DR) needs are met by your cloud provider. Gain insight into the differences between standard and cloud-based DR approaches and how to incorporate your exiting DR plans.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[DR in the Cloud Checklist]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140560?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140560&amp;c=CORE</link>
					<description>
						<![CDATA[ Tune into this podcast for a cloud computing disaster recovery (DR) checklist. Learn about various DR approaches for your cloud computing environment. Find out how to secure your data and how to get your DR objectives met by your cloud provider.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Pocket eGuide - Stretching the Security Dollar: 4 Necessary Questions for your Managed  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140523?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140523&amp;c=CORE</link>
					<description>
						<![CDATA[ The idea of using a managed security services provider (MSSP) to stretch your security dollar may sound appealing. MSSPs bring enterprise-class security into the midmarket price range. However, there are several important security issues to consider before diving in head first. Read this E-Guide to learn more about these security issues.]]>				
					</description>
					<author>
						<![CDATA[AT&amp;T Corp]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Pocket eGuide - Writing an SLA: Expert Checklist on What to Include in an Outsourcing Contract]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140522?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140522&amp;c=CORE</link>
					<description>
						<![CDATA[ In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP. Read on to learn more about writing a solid SLA.]]>				
					</description>
					<author>
						<![CDATA[AT&amp;T Corp]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[eGuide: Where does security fit in the cloud?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140466?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140466&amp;c=CORE</link>
					<description>
						<![CDATA[ This expert E-Guide offers an in-depth look at the security of cloud computing. Discover a risk versus benefits comparison, learn why it may be difficult to satisfy compliance auditors if security controls are obscured, and see why cloud vendors aren’t very concerned with security.]]>				
					</description>
					<author>
						<![CDATA[VeriSign, Inc]]>				
					</author>
					<pubDate>
						Wed, 28 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140410?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140410&amp;c=CORE</link>
					<description>
						<![CDATA[ Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.]]>				
					</description>
					<author>
						<![CDATA[Micro Focus, Ltd]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Optimize Customer Experience to Achieve Competitive Advantage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140288?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140288&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Business Network Transformation: Product and Service Leadership]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140280?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140280&amp;c=CORE</link>
					<description>
						<![CDATA[ For manufacturers today, achieving strategic goals requires not only intimately understanding technology and markets but also overcoming higher hurdles that have been exacerbated by trends toward globalization and outsourcing. Read on to learn more about how your company can achieve product and service leadership.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[eBook &amp; #45; &lt; i &gt; Chapter 4 &lt; /i &gt; : Pay-Per-Use in the Cloud – Cutting Infrastructure Costs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139612?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5139612&amp;c=CORE</link>
					<description>
						<![CDATA[ Buying Infrastructure as a Service is a mouth-watering prospect for CIOs and IT
departments eager to drive down costs and speed up provisioning. But once IT is outsourced, keeping control of it is a major challenge.]]>				
					</description>
					<author>
						<![CDATA[SearchCloudComputing.com]]>				
					</author>
					<pubDate>
						Thu, 24 Sep 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[E-Guide: Compliance and Risk Management Strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139354?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5139354&amp;c=CORE</link>
					<description>
						<![CDATA[ CIOs are increasingly approaching information management responsibilities with a risk management lens. This eGuide will look at how to take a strategic approach to risk management and compliance and mitigate operational risks of outsourcing services. Plus, how to define risks, core assets, and establish acceptable levels of risk will be discussed.]]>				
					</description>
					<author>
						<![CDATA[Ounce Labs, an IBM Company]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Legacy Tools: Not Built for Today &apos; s Helpdesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139216?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5139216&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Allied Solutions Moves IP Telephony System to CDW Data Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138829?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5138829&amp;c=CORE</link>
					<description>
						<![CDATA[ As part of a larger outsourcing project, Allied Solutions decided to outsource their IP Telephony infrastructure to take advantage of the stability, security, and redundancy that a data center could offer.  To achieve this goal, they turned to CDW’s Hosting and Managed Services solutions.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Supply Chain Cost-Cutting Strategies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140401?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140401&amp;c=CORE</link>
					<description>
						<![CDATA[ Maintain operational efficiency while cutting supply chain costs with new approaches, technologies, and methodologies. Third party logistics providers, radio frequency identification rentals, and attribute-based demand planning can help you reduce supply chain costs and boost customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Fri, 07 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast: Managing third-party compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137648?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5137648&amp;c=CORE</link>
					<description>
						<![CDATA[ Listen to this podcast, featuring Richard Mackey, for tips on managing third-party risk, specifically for compliance. Learn how to choose the right partners and ensure they apply the same standards as your organization when securing your assets.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 28 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Selecting a SAP Managed Hosting Provider: Trends and Myths]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136649?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5136649&amp;c=CORE</link>
					<description>
						<![CDATA[ Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs.]]>				
					</description>
					<author>
						<![CDATA[Freudenberg IT]]>				
					</author>
					<pubDate>
						Tue, 16 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Evaluating the Advantages and Pitfalls of SAP Managed Hosting]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136654?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5136654&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, you will learn what to look for in an SAP managed hosting provider &amp;#45;&amp;#45; including how to determine your organization&amp;#39;s requirements and how to evaluate potential providers.]]>				
					</description>
					<author>
						<![CDATA[Freudenberg IT]]>				
					</author>
					<pubDate>
						Tue, 16 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Secure Internet Single Sign-On (SSO) 101]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136315?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5136315&amp;c=CORE</link>
					<description>
						<![CDATA[ Written for anyone interested in understanding how secure Internet SSO works, this white paper explores the limitations of current SSO implementations outside of a single security domain (including identity and access management systems and open source development) and introduces standalone secure Internet SSO as a solution.]]>				
					</description>
					<author>
						<![CDATA[Ping Identity Corporation]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Track It! &amp; #45; Change Management Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136371?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5136371&amp;c=CORE</link>
					<description>
						<![CDATA[ The Numara Track It! helpdesk/ asset management solution offers a fully integrated &amp;#147;Change Management&amp;#148; module that provides flexibility for seamless upgrades of services &amp;#45; hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Steps to Secure Internet Single Sign-On (SSO)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136308?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5136308&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes why and how any organization can implement secure Internet single sign-on, which provides for the portability and interoperability of identity information across organizational boundaries. Read this white paper to learn the five steps to secure internet single sign-on.]]>				
					</description>
					<author>
						<![CDATA[Ping Identity Corporation]]>				
					</author>
					<pubDate>
						Fri, 05 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How Outsourcing Drives Business Process Improvements]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136814?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5136814&amp;c=CORE</link>
					<description>
						<![CDATA[ More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.]]>				
					</description>
					<author>
						<![CDATA[CompuCom Systems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dell Equallogic PS Series and VMware View Enhance Virtual Desktop Project Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135774?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5135774&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this white paper to to learn how VMware View can help IT administrators decrease operating costs by centralizing management, data protection and security.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Wed, 13 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SearchCIO.com eBook: Unlock Outsourcing Potential and Change]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140563?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140563&amp;c=CORE</link>
					<description>
						<![CDATA[ The key to unlocking outsourcing potential lies in targeting the right projects, choosing your suppliers wisely and then managing them with an eye on economic conditions at that global site. Here&apos;s a step-by-step plan for optimizing savings.]]>				
					</description>
					<author>
						<![CDATA[SearchCIO.com]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140888?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140888&amp;c=CORE</link>
					<description>
						<![CDATA[ Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Thu, 16 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Buyer’s Guide for Enterprise Single Sign-On]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139585?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5139585&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Communications Transformation: Transportation, Energy, and the Public Sector]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134510?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5134510&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will provide insight into: a- the communications requirements of three specific industry segments (transportation, energy and the public sector), b- best practices to deliver the services and manage the projects efficiently, and c- innovative solutions and strategies deployed by these industry segments.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Thu, 26 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Citizant Enhances IT Flexibility and Scalability by Creating a Virtualized Dell Infrastructure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136136?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5136136&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to learn how the Citizant IT group worked with Dell to design a virtualized IT infrastructure that includes VMware virtualization software to accommodate business growth, enhance IT flexibility, and improve worker productivity by creating a virtualized infrastructure in-house.]]>				
					</description>
					<author>
						<![CDATA[Dell and VMware]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Global Delivery: A Course to High Performance in a Multi &amp; #45;Polar World]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133456?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5133456&amp;c=CORE</link>
					<description>
						<![CDATA[ To fully exploit the opportunities offered by the multi&amp;#45;polar world&amp;#44; multinationals and public sector organizations must successfully create a global delivery strategy&amp;#44; and tap into specialized industry.]]>				
					</description>
					<author>
						<![CDATA[Accenture]]>				
					</author>
					<pubDate>
						Wed, 18 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Trends and Direction of Enterprise Architecture (EA)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140706?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5140706&amp;c=CORE</link>
					<description>
						<![CDATA[ Infosys&apos; Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility.]]>				
					</description>
					<author>
						<![CDATA[Infosys Technologies Limited]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Truths About Enterprise Data Protection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139286?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5139286&amp;c=CORE</link>
					<description>
						<![CDATA[ How can your business secure data that is always on the move? Read this paper to learn valuable information for securing your data with an enterprise-wide data encryption strategy.]]>				
					</description>
					<author>
						<![CDATA[PGP Corporation]]>				
					</author>
					<pubDate>
						Mon, 22 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SharePoint Customization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102258?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=102258&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional &amp;#34;out of the box&amp;#34; customization elements are available.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Rfi%20Outsourcing%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Future Carrier Network: Adopting New Outsourcing Business Models]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101649?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=101649&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized
by flux.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Mon, 17 Nov 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Using Configuration Audit &amp; Control to Meet Compliance and Improve Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100510?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=100510&amp;c=CORE</link>
					<description>
						<![CDATA[ CAPITAL Card Services wanted a solution that could help automate compliance&amp;#44; improve best practices and reduce unplanned work to meet this requirement it turned on to Tripwire as a result Capital was able to reduced unplanned work by 75%.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Fri, 19 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CIO Decisions Ezine Vol. 2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98971?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=98971&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business.]]>				
					</description>
					<author>
						<![CDATA[CIO Decisions]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Beyond Boundaries: A New Role for Finance in Driving Business Collaboration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136345?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=5136345&amp;c=CORE</link>
					<description>
						<![CDATA[ In June 2008, CFO Research Services conducted a research program among senior finance executives in the United States, Europe, Asia, and Australia. The research looked at what kinds of alliances companies are forming and how finance sees itself working with internal and external partners to establish and assess successful alliances.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Enable Project &amp; #45;Centric Manufacturing with Business Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98042?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=98042&amp;c=CORE</link>
					<description>
						<![CDATA[ Project&amp;#45;centric manufacturing business models that involve outsourcing and short product lifecycles expose manufacturers to a number of risks they were not vulnerable to previously.]]>				
					</description>
					<author>
						<![CDATA[IFS]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Service Delivery Innovation: Creating Client Value and Enhancing Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98797?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=98797&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper reviews the forces that affect the professional services market today&amp;#44; defines and explains the main pillars of service delivery innovation&amp;#44; and reviews the benefits firms derive from service delivery innovation.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Supply Chain Collaboration: The Key to Success in a Global Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98798?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=98798&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how you can transform traditional supply chains from linear&amp;#44; sequential processes into adaptive supply chain networks.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Taking Control of Your Business: Growing Profitably in the Professional Services Market]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93299?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=93299&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper details how professional services firms can grow and thrive in a difficult market by enhancing project visibility&amp;#44; maximizing resource utilization&amp;#44; improving operational efficiency&amp;#44; and successfully acquiring more customers.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jan 2006 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Back Office Outsourcing and Investment Reporting &amp; #45; A Guide for Investment Advisors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98241?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Rfi Outsourcing Helpdesk&amp;n=98241&amp;c=CORE</link>
					<description>
						<![CDATA[ In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors.]]>				
					</description>
					<author>
						<![CDATA[Advent Software, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jan 2006 00:00:00 EST				
					</pubDate>
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